I had the best experience everytime I came here. I was here for a tradeshow/ conference and I…read morebumped into many obstacles. First my print material didn't arrive and they helped me print it fast on site so we would have materials to pass out. They went over all the paper options. Then I had to request them to pick up my shipment from my booth which they came in a timely manner. Then I was missing 2 shipping labels and they quickly handled that as well! Huge shout out to DQ, Will, and Racara! You guys are the dream team :)

impossible to locate. no signs of any kind. on the second floor of the hotel. hard to get to…read more on top of it, they charge extra shipping fee: because they are inside of the hotel !!!!! LOL STAY AWAY! zero stars!

First-class service at this prime location. I've rented a mailbox here for years now, and the staff…read moreis always very helpful and pleasant. Very efficient with UPS services: mailing/receiving packages, Amazon, etc. I've also met the owner who's kind, professional and hands-on.

The guy there on Jun 28th directed racial slurs towards me when I was being a bit slow. Terrible…read moreattitude and direct racial discrimination

Visiting the city after a vacay and needed to drop off a couple returns and mail souvenirs…read more Service was great, very personable and got my packages together with ease. Will be back if I need them!

I've been here a few times and the service is always fast and friendly. I've never had to wait. I…read morecome here often for Amazon returns. I love the historic Dearborn Station and I enjoy supporting the businesses here.

$10 minimum charge to drop off prepaid!?! WHAT!! I had a $100 prepaid label & they charge me $10…read moreextra JUST to drop off bc they are in a hotel. Had I ANY SHRED of a clue while I waited 10 minutes for the customer in front of me, I'd have walked a few blocks to the next one & saved $10. Bonus negative review: No way to enter building where signs are located on 8th. You must enter through main hotel entrance on Michigan & walk back down to location. Never again. Walk north a few blocks to the next one. Ridiculous. Post some signs to let customers know FFS.

Janice was quite literally the meanest most wretched person I've ever come across in any service…read moreindustry in my 29 years of life. From the moment I walked in she had the worse attitude, side eye, would speak under her breath, slamming things, acting as if I was bothering her... by my mere existence. Actually kinda bizarre behavior. Save yourself the interaction and go a few blocks down.

Let me first say, this store has really stepped up the customer service! I am impressed! I was…read moreable to get in out and not use my whole entire lunch break. My cashier was super friendly and even greeted me. I have been to this location in the past prior to the pandemic and the service was subpar. As of recently they have done a 360! I will definitely be back.

It's always a horrible experience. The one person at the counter was beyond slow... You can tell…read moreshe didn't want to be there. I didn't wait for a receipt which I'm sure I will kick myself in the butt for not doing, I just couldn't waste another 20 minutes in line. I should have made the drive to the UPS store in Bridgeport. :(

They refused my package and told me to drop it off somewhere else, but gladly takes my money for a…read moremailbox. I'm a small bottled water company who have customers purchasing from several different states. The cases are 15lbs. She says their to heavy. How can u advertise a service but then refuse to perform the service. It's not my fault that no one could lift 15lbs. State that on the website or put up a sign saying packages need to be under a specific weight. Now I have to change the mailing address for my company and everything else I used that address for. Imenticed.com

Best service! I use them regularly with perfect service every time. When I started working from…read morehome, they became my new all service mail room.

Every time I visit the FedEx store on Canal whether for merchandise return or mailing a special…read morepackage or getting office/stationary supplies, I have always been greeted and served with friendly efficient smiles. And who doesn't like plenty of free parking in their lot? Plus hit the convenient nearby stores like Jewel, Domino's, Jason's Deli and more.

Faxing - I have been here for 10 minutes and only 3 of 8 pages has transmitted. The scanner,…read moreprinter, fax has exceptionally slow capabilities and should be substantially improved. For nearly $18, and self service, I expect a better faxing service from a company that is specializing in small business services. If they can not quickly send a simple fax, makes me wonder what else they can actually do

Govonna provided me with excellent service this evening - very helpful! Much appreciated!read more

This UPS Store was very helpful during my visit here. I was staying at the Palmer House and this…read morejust happened to be street level, convenience was key here. When I showed up I had several packages waiting for me since I was in town for work. When I came downstairs I was able to confirm that all my packages had arrived and see if I could get them delivered to the floor. The staff were on it and within the half hour they were up to the floor where we were to setup. When they delivered they also let us know what we would need to do when it was time to send them back. Time came to send our packages back to where they came from. I checked multiple times to ensure when they were open. When the time came we went downstairs to have them come pick them up we actually were given a cart to bring them down. Good thing about having an account with UPS all you have to do is create your labels and they will print them in store and affix them to your boxes. Once we got downstairs, we dropped the boxes, chatted with the staff and were on our way. It was pretty simple and the hours were convenient for guests staying/working at the hotel.