Fed x tracking number 481 721 707 782 delivered to wrong address again. Any fed x package. I have had 2 packages delivered by fedx and both went to wrong address. read more

Huge store but staff is very un-attentive. Went here to drop a package with pre-paid label and waited for 5+ minutes and no one attended. Many employees saw and they continued doing their things. I figured out myself via self service kiosk later and job was done. But experience was not so nice. Store is huge with all facilities from fedex. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Lufkin, Texas

Been living on this side of town for over 10 yrs and this is the first time I had bad customer service there. Ri is the worst employee there. He took care another person behind me when I was waiting in line just because they had labels but was waiting for a receipt. I let him l know that was not nice or correct. When I left I told him again that wasn't very good customer service and he laughed. I walked and then turned around to speak to the manager. He was still smirking when I was talking to the assistant manager. read more

When out of town, it's difficult to find a printer to use that is not on a secured network. Such was my dilemma while traveling in Phoenix. The place I was staying offered no print services as all and then someone recommended Fed Ex. I hadn't even thought about the business. I called, explained my issue and they gave me a email link where I could send my documents. I sent the documents, drive to the business, and gave them my name. The friendly employee who helped me (I am sorry for not getting her name) was efficient, cheerful and got my print order done in the blink of an eye exactly as I had ordered. Well done. read more

They cropped my business card and the m moved down in the text. For a supposed printing center this is unacceptable service. They refused to give me a refund or re-print. The manager has an attitude. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Lufkin, Texas

Stop calling me to come and pick up my package. Literally do your job. I paid for shipping so it needs to be shipped here. Package was supposed to be delivered Monday, and it was not so whatever. So they came Tuesday and it was raining so they took it back to their office. I called and got a confirmation number to get it redelivered and someone from this office rudely called and told me "we are not doing that you need to come pick it up." Then at the end she said she would reliever. Never came. Tried and speaking with a manager and they somehow can't get me to one. The funniest part of the whole story is someone from fed ex delivered a package on Saturday from that store. He even told me if they would have just gave it to him he would have dropped it off. He also let me know you need to try and redeliver it three times. Get it together fed ex and do your job. You literally deliver parcels. That's the gig. So now do more work and send it back internationally and she will just have to reship it. Literally not my problem even though you somehow tried making it mine. read more

Great customer service! As soon as I walked in, I was immediately greeted by the staff and told Ib would be helped shortly. Although it was a little busy, two to three people ahead of me, it was only a two minute wait. Tom ( store manager) not only helped me get the correct size box, but also packed and taped it for me! Overall great staff, clean store, I would return! read more

Great place to ship anything and fax anywhere. I walked in & they asked if I need help and they helped me fax a paper. First you must insert your credit card and there's a hold of $10. Plus you pay $2 something. Plus if there's more papers it's $2 something for each paper as well. Kinda expensive for just sending a fax. read more

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It's not open till 10 like you have on here so I just fricken drove out of my way to get here and it's closed at 8. Amazing. read more

About two weeks ago I sent one of my paintings across the country house I have done before in the past the gentleman behind the counter asked if I wanted insurance because that would guarantee that if something went wrong I would get my money back which in turn turned out to be $110 even that was not the case about a week later I had received messages from Fed ex ground that had said OK you're painting is in Ohio. And then the next day I come home from work and my box is facedown extremely damaged in front of my patio. So I go back to FedEx and complain. As per usual as anyone else would. They tell me that I need to call customer service hotline. OK. I called three days I called for two hours each conversation I never once got to talk to a person I only got robots. And today I decided to go back to FedEx and try and get my money back the normal way by just going to the store and have the receipt in hand package in hand they refused to reimburse me so now knowing even though all this Covid stuff is happening I have actually had, many paintings sent across the country. And I have never had this problem so I think it was the driver that had some sort of vindictiveness about him/herself. No matter I will never put my money towards this business ever again. read more

I have shipments delivered here from time to time because I don't have to worry about packages being stolen from my doorstep if I'm not home. The employees here have always been professional and courteous. read more

I come here many Sundays because I teach on Sundays. Every time I come in, I hope that my last 73836292 experiences coming here were flukes. I feel like today,on my 72836293RD time coming I can confidently say: There is no other business that is more disorganized and slower than this FedEx. Period. read more

It's been a few years since I have had to use a printer service, but this was like waking up from a 20 year coma. To print out a (very small) packet of papers (B&W) from the Internet was almost $20. Yikes. I honestly don't know how this compares to other similar businesses, but if they are all like this then they all deserve 1 Star. Taking advantage of people who need to get work done but don't have the ability to do it from home. You could charge much less than this and still make a profit. Give me a break. read more

Really feeling like I got ripped off here. I went here to ship a package via FedEx and decided to have them pack and ship for me. It was a 20x20x12" box and some bubble wrap and packing paper. Total Charge for this service; Almost $25 with tax. The box itself can be purchased for $2-3 online or local moving companies. My fault for not doing a little research ahead of time. Oh, but I have a Packing Guarantee against damage. Geez. All of that said, the girl that helped me was very nice as she took my $25 for probably $3-4 in packing supplies and 5min of her time. And I also have to add that their internet/computer is a border line scam. Seems like its purposely slow to they can really rack up the charges for using it. I had to refresh the page several times to get it to work and was operating at a speed that reminded me of a 14.4k modem from the 1990s. NOT A HAPPY CUSTOMER HERE!!!! Side note. I just had my local UPS Store pack the same exact item. $13 for box and packing. read more

I hate to give this type of review but this entire situation started because of a mistake by someone helping my mom send an international package from this location. I'm sure the woman would have tried to rectify the situation but I had to file a claim since it was out of her hands. The claim was closed with no prior notification. I have spent countless hours on the phone and today, when finally I get to a supervisor that sounds like I might get somewhere, he says he can't hear me and hangs up! I would be careful sending anything via FedEx. I know I'll never use the service again. I'm sure this particular store is fine, except for not knowing how to handle an international package. read more

Slow and challenging service, limited ability to print on site. And to make it all better, the prices are absolutely insane. I'll try to avoid coming back. read more

I came in today to ship some packages because the post office was a mad house. It was busy for a kinko's, but I was helped promptly and efficiently. I get a discount with my company to ship things here, so it is a great alternative to waiting in line at the post office. I have also used this location to fax and it was fast and simple to do. read more

What ever you Do DON'T use the OFFICE in Lufkin TX they will not get your package to you they will LIE said that they made a Delivery and there was NO DELIVERY I got a E-Mail saying that it was Delivered but it never made it to my House they said that it was delivered to the wrong ADDRESS and want be able to make the Delivery until the 24 of Aug and was to be here today 21 of Aug!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 read more

This location is out in the desert. Not too hard to find. Like Fort Knox to get to the pick up location. Once you get through the gate you walk to the office. If the package is too big to carry through the gate they get on a little cart and meet you out in the parking lot. The man that helped me was nice. Not too much to say this was my first time at this location. Hopefully I will not have to come back. It was a nice drive to get there though. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Lufkin, Texas

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The ladies at Kinkos/FedEx were very helpful. They helped me print off copies of my resume and even had "fancy" paper options. I was able to email them a Word Doc the adjusted a portion of the document for me and printed me copies in no time. Thanks girls! read more

Dina was amazing after, having a bad experience at the location on 83 ave and bell, she helped me get my project done on time, and she was very professional and very helpful read more

Tony, the assistant manager, has the best customer service I have ever experienced by any Fedex Kinkos employee. He helped me for approximately a hour with a work document, was friendly, not at all condescending, an excellent problem solver and as a result he ended up staying late at work. He should be doing training for ALL fedex/kinkos employees. As a business owner I wish I could have an entire team of people like you! From the bottom of a very grateful heart, thank you! read more

I will NEVER go to this location again. My high school son had a quick turn around project two class periods. We went into this location not busy and were greeted by a nice young man who asked my son to email him the file we needed printed. He preceded to cut and paste then print out a completely non sense paper. Then the assistant manger walked up was completely rude and condescending to both me and my son. Stating we should have used a different file format. I tried to explain that the file was fine it was her employee that completely screwed it up. Then she refused to help fix it!! Again I will NEVER RETURN TO THIS LOCATION read more

I had hopes for this place. It's close to home and felt like the people were better trained than those behind the copy counters at Office Max and Staples. I was most disappointed. I took a small half-page booklet in seeking one copy of it, specifying it needed collated and stapled with a plain black cardstock cover. The young man asked me to wait just twenty minutes. I waited thirty and approached the counter offering to return. He stated he was having "some problems." I returned two days later to find my original still in pieces (no stapler they had would work) and the copy of lose pages void of any type of order. One of my original pages had "accidentally" gotten caught in the automatic feeder and was a crinkled mess. They "forgot" the need of a black cover and could not bind either copy. "What a mess!" I exclaimed. His response: "That will be $10.56." I was shocked but the copy was for an out-of-state friend and we were on our way to the airport. I had to take the pieces. I paid and promised myself to never return. If you can't perform the job you've agreed to do, call me with other options. If you destroy my original and jumble the new copy beyond easy use, at least credit me something to compensate for your inabilities. I do not appreciate paying full price for your inadequacies. read more

I had to mail my books back to school and the service was amazing. They got my shipping label printed and all I had to buy was a $2 package. I've come here on several occasions for copies, printing, etc. and enjoy the well kept facility. Right off the access road and easy parking. Great place to get all my shipping and printing needs taken care. read more

I went in to have the binding cut off of a book. There were three people working at the desk and they seemed a bit annoyed to attend to my request. After explaining to the young lady three times that all I needed was the binding cut off she then became annoyed that I wanted it done today. I left, ran some errands and returned two hours later. Unfortunately the lady did not pay attention to what I said. She cut binding and then wire bound the book. In short I was inconveniencing her and she did not pay attention to my instructions. This is the second time they have incorrectly cut a book for me. The manager of this store gets a F! FEDEX, this is certainly not what I expect from your brand. read more

Their appointment scheduling system doesn't work well. When I had a package that required signature I went online and scheduled an appointment. I then receive a phone call to schedule the appointment?!? So it was scheduled then they didn't come in the allotted time. I called and was given an excuse that the driver misunderstood. I'll give them credit they were able to call the driver and straighten it out, then he arrived promptly. But this whole system needs refinement.... read more

Not the best experience thanks to Jessica who won't accept a perfectly original packaging box but insisted on me purchasing another box to put my box in and ship. What a way to make money, Shame on FedEx and the employee. Just ask for donations if want my money. read more

Might be the worst FedEx store I ever visited. Employees don't want to help you. I visited the store twice, twice worst experiences. Very rude people here. read more

This is not the location for professionals who need things done at the speed-of-business. This is a daycare for sleepy-eyed 20-somethings who have no clue about how business, service or productivity works in the 21st century. Oh, and the workstations are slower than my grandma's dial-up connection in 1999 - hence they charge by the minute... read more

These guys need some training on customer service. I just called to see if they were open today on a national holiday, she said yes we are open. I said perfect thank you! And without any reply or response she just hangs up the phone! I will not be going there anytime soon... If the treat their customers that way on the telephone, I would hate to see how they treat customers in person!! read more

don't come here for photos for your passport it's a big rip off $16.95 avoid it like the plague everything is overpriced!

Last week I went into this FedEx location for the first time. I went into check the price for a box and purchased a couple food items. The customer service representative Yoshi did an excellent job. He was very knowledgeable and helpful. I highly recommend this FedEx location. See you guys again soon. Thanks for the great service Yoshi! read more