Hey Mr Postman look and see, if there's a letter, a letter for me?…read more Thank you for delivering my beautiful titanium diamond ring on time without fuss. My mail carrier knows me. Knows my weird address in the foothills. Never gets lost. Never breaks anything. If I have a choice it is The United States Postal Service first, Brown second, Fed-Up third.

Long lines sparse staffing- they used to have a machine in inner lobby to personally weigh and mail…read moreyour packages which allowed people to reduce lines- that's been been removed for LONG TIME now. I don't blame the staff obviously someone higher up is making choices for this postal office.

I guess they pick and choose who they want to help out each day??…read moreFinally managed the time to get off in time to make it to the passport walk in from 10-11( appointments booked 6 weeks out, like we all don't work 9-5 jobs) I walk in at 10:35 to find out "he doesn't have enough time" to get it done today... horrible customer service and just rude.. avoid this place if you can!!

I use the mailing service here, not bad, quick and out of there. Packages are always delivered on…read moretime, it's nearby, convenient.

This review is for the post office only. What I love most is their hours! Weekend hours for the…read morepost office are fantastic for us office dwellers! Had to drop off a return, but can't get away from the office in time to get to the post office so it was super helpful that Terrence Hallmark post office was open on Sunday.

The "Post Office" inside this store jacks up postage stamps to $1.00 each. Buyer beware!!!read more

I haven't had any issues with the staff or the post office at this location. They have very helpful…read moreand kind. I am thankful for the location so I don't have to go to the other post office with a 20 person line that is much slower. Here I can look at items to buy. Honestly, if your hair isn't on fire when you come in to this store, you will have a good experience. I have always gotten my questions answered and found what I needed.

The attitude from the cashier was atrocious. My daughter and I came to look at their ornament…read morecollection. We always buy the annual Barbie and the mail truck. I asked about if they had a post office vehicle ornament this year, and was absolutely shamed for it "I've worked for 10 years here and have never seen a mail truck or post office themed" so I showed her the one I bought from this location last year and the year before for my husband. It's in the "on the road collection" to which she responded with ALL the sass "well, we obviously don't have it and I've never seen it". As someone who collects hallmark ornaments and drove 3 hours to come to this store and waited an hour for it to open (which it opened 7 minutes past the time on the door) this experience was so disheartening. Was she busy? No, we were the only customers in the store, but was she running around the store like her mortgage was late? Yes. She stated she called the owner who told her "she's never seen one ever". Like it was her mission during my visit to discredit me. I tried to save the visit by asking if they had lighthouse ornaments. My grandma is who I collected these hallmark ornaments with. But she passed this year and it would be so cute if Hallmark released a lighthouse ornament this year. To which she said " I don't think Hallmark designs the ornaments around your life events". Gross. We left the Barbie ornament and will order online.

Have avoided this PO like the plague for several months, but had an important letter to mail…read more There were some different staff there and they seemed to have their A/C turned on this time, which was good because it was 106 degrees today. One of the employees actually came out into the waiting area and queried those in line personally about whether they were merely picking up or dropping off a package that already had postage, instructing them to report to the far left window. At the far right was a newer employee who is extremely tall and muscular and friendly. As each customer left his window, he apologized for the wait, as there was a long line. But he works very fast, so the wait is not because of him. The female at the far left pickup window was a little strange. She had a big head bandana and crazy eyes. She had no one at her window and wasn't doing anything, nor was she announcing to newly arrived customers that if they only had a pickup or drop off they could come to her window -- other employees seemed to take on that "heavy mantle" FOR her. She only gave confrontational stares to customers in line, like she wanted to jump over the counter and fight with them for looking at her (probably wondering what her job was). The other employees were working a little slower, but not as slow as PAST longtime employees used to (maybe they finally retired). There used to be a middle aged lady with short spiky hair that worked so slow it was almost impossible to tell if she was moving. Just watching her made me feel like I was going into a coma. Maybe she is finally gone. SHE is the one who always SHOULD have apologized for the wait... Dare I say things are improving slightly over there. At least they had 4 active windows going. I'm curious as to what accounts for their sudden new motivation to actually do the jobs for which they are being handsomely paid... It is in a convenient location with good parking access IF you are going northbound on 7th Avenue. Otherwise you are pretty much SOL.

Isaac who worked in the morning of 6/29/26 (9:30am) can definitely be much more polite. Didn't…read moreappreciate his defensive, rude attitude when I was nicely asking a question.

I love this Post Office. Anytime I send anything out here, the line is short, the service is…read moreexcellent (shout out to Pat), and its in a beautiful historic building. Whats not to like. Currently, parking on Filmore has free street parking. Then, it's a straight walk to the Post Office.

While I have visited the historic US Post Office Downtown on many occasions, the building is unique…read moreas it is also home to Arizona State University's Downtown Campus at the same time. I will review both at the same time along with the surrounding area. First, U.S. Post Office itself also known as the "Federal Building-U.S. Post Office" was built in the 1930s and was intentionally designed in the Spanish Colonial Revival style. It was added to the National Register of Historic Places in 1983. I find all of the staff who have helped me at the post office portion of the building on the first floor have been very friendly and helpful though there is often a queue during the day. The line usually goes fast, and the post office area is kept rather clean. When Arizona State University opened the Downtown Phoenix Campus in 2006, ASU took over the upper floor, basement level, and part of the first floor. ASU has the Student Center @ the Post Office on the first floor and then additional offices and conference rooms on all three levels. I have spent a lot of time on the upper floor where the Dean of Students office is as well as offices for Counseling Services, Student Connection & Community, Student Accessibility & Inclusive Learning Services, TRIO programs, ASU Police, Human Resources, and Career Services. On the first floor is the Student Center @ the Post Office (including the Undergraduate Student Government offices for and Changemaker Central) along with Facilities Management. On the basement is a space for ASU clubs and organizations, the Program & Activities Board offices, classrooms, and additional ASU academic services and offices. While the building is open from 8 AM to 9 PM on weekdays when classes are in session and 8 AM to 5 PM during breaks including the Summer. ASU offices are closed during weekends and university holidays. The only negative to the U.S. Post Office building is the challenge with security as there seem to have been a number of situations nearby right outside the north side of the building or even in the Civic Space Park on the south side of the building. Otherwise, the safety within the building is just fine, and the students, faculty, and staff at ASU still frequent the building. With a long history already between the post office itself and now ASU being there, I look forward to seeing what comes up next in the historic building!

Still same ole same ole. We pay for a POB but have to wait in line to pick up our mail. No storage…read morelockers are ever used it seems so what's the point of having them. This place has lost 3 of my packages and said well we don't know where here at check your POB. My box only had a slip and they still couldn't find them. Also the lines get long because people don't realize. ONLY Thursdays is walk in for passports. And the line is on the right for passports not the left.

Definitely would NOT recommend sending mail from USPS. They will lose your package and then when it…read morehits a certain time they will delete everything from the system, your tracking number gone, and invalid. Did a service request from customer services, he said he has not seen that happen before and told me to go into usps to request a refund. Lady was rude and said " I was too late" and couldn't do anything about it, I told them I'm not coming back ever again. Not to mention this was a FPO package going to the military service members and I didn't even reach the maximum days yet in order to get a refund. . DONT SEND MAIL FROM USPS :)

Never been to this post office before, but I had no choice as it's the closest one near work…read more Popped in during lunch to send off a little surprise to a good friend on the East Coast. There's a little gas station that's closer to me, but the USPS drop off inside didn't have the small priority boxes. This is a pretty large post office. There are tons of P.O. boxes. They did have self-service machine where you can handle most transactions yourself, but I was disappointed that the send package option was not currently working. That's pretty much the only reason I dropped a star. Rich seemed to be the only employee working the counter at the time, but he was quick and got us out in no time. There were 5 of us in line. When it was my turn, he asked the usual questions about the box I was mailing (any liquids perishables, etc.) and then asked if I wanted to purchase a book of stamps. I politely declined but was curious to know how much a single stamp is nowadays (I haven't sent snail mail in a loooooong time)!! He said the current rate is $.78 per stamp and that there's talk about the price hiking up to ninety-something cents in the future. Yikes!!! I remember when they were a quarter each!! My, how times have changed... Anyway, I'd definitely return to this Scottsdale location. There's a good size parking lot outside although I can imagine it getting packed during the holidays. 4 solid stars!

If loyalty points existed for post offices, I'd be platinum by now…read more Listen... support your local post office, people. I walked in today and found myself behind at least a dozen humans who all had that same "I swear this will be quick" look on their face. And yet? The staff up front.. same guys, every time... were absolute zen masters holding the line together with patience, courtesy, and a level of customer-service stamina I honestly think deserves a medal or at least a parade. This place moved to its current location ages ago (I still call it "the new one," don't judge me), but the energy has stayed the same: friendly, calm, efficient, and somehow unbothered by the fact that we all show up with the most chaotic mail situations imaginable. I walked in with a stack of envelopes, addressed to everyone..., and the gentleman helping me (I ought to know his name by now) didn't so much as double blink. Different recipients, same address? Weird postage situations? Random questions? Not a single sign of irritation. Not even the micro-eye-twitch. Nothing. Professionals. I've had to call, I've had to come in for issues, I've even had the occasional "address forwarding plot twist," but these folks always handle everything with kindness and actual problem-solving skills. Competitors who? I trust my postal guys. Always have. This isn't my assigned post office anymore, but guess what? I'm still loyal. Because when you find a place that treats you right, listens, holds space for your mailing disasters, and sends your chaos into the world with a smile.... you keep coming back. Five stars. Ten if Yelp would let me.