Worst store in all of America!!! I ship every week and this store insisted that I have to pay to rebox a box of show items that have no reason to rebox. they refused to ship a box that had been shipped already once. manager was an @$$. I never write negative but this is the worst store that I have ever been to across the USA! read more

I came here because I needed a project printed, cut, hole punched and laminated. Yes, this is something I could have done myself, but I was so short on time that I outsourced to FedEx Kinkos. They did exactly what I wanted done, and completed the project sooner than required. Service was professional. I have also used this location to drop off pre-paid FedEx ground shipments. This parking lot gets busy, especially around lunchtime. read more

I needed an 8.5 x 11 sheet of paper blown up to a poster, pretty much the size of a wall. ((Ok, it was a 36 x 48. But, still...your standard copy machine can't handle that)). Not only did I need this document blown up in color, but I needed it roughly....the day before. Yikes. Enter Fedex/Kinkos. They saved the day. And my time. And my job. I didn't have time to mess around with their online system, or allow for any margin of error, so I did things the good old fashioned way and picked up the phone. I spoke with Piotr who calmed my anxiety and assured me if I emailed him the document, he would have it done within a few hours. What?! I figured I was going to be waiting all night for this thing! I sent him the document, and he immediately emailed me back with a turnaround time and a price. Once I gave him confirmation to go ahead and print, that baby was done within a couple hours. He sized it. He cropped it. And it turned out amazing. And at the bargain price of 91 bucks, I was able to breathe again. ((Sighhhh...the joys of working...)) Big thanks to Piotr and the crew at Fedex/Kinkos. Not only did they get the job done, but they got it done right, quickly, and with customer service that's often hard to find. read more

Really exceptional customer service from paulette. I was irate, and in a horrible mood after I had been at 3 lapnet stations that were not working. Paulette found a solution and made sure I was happy when I left. She really made my day and I appreciate her knowledge and patience. read more

Went in to scan some documents. The process was very lengthy and not clear. First of all why are they using old technology (desktop scanners?) The browsers/internet run real slow and I was not the only one complaining. They need to have a better solution and process for scanning to email. Their equipment is way outdated and security is also a concern. By the time I figured out how to use the software The meter estimated a charge of $7, to scan only 3 documents! The staff there acknowledged that's how it is and there's nothing they can do about it. I won't be using their services anymore! read more

This location has some of the most helpful and polite staff members. Orlando was very helpful to me personally. But he was also extremely helpful and polite to the folks who were in front of me in line. It's great to come across some good customer service! Thanks Orlando. read more

Frustrating lack of knowledge from employee. Someone needs to explain the difference between a trademark and a copyright to Shane. I needed something copied that did not include the trademarked name of a company located on the back of the item. The name of the company is trademarked so Shane expressed that they cannot copy any part of the piece I wanted copied (the part I wanted copied did not even have the trademarked company name on it). Shane stated that, "copyright and trademark are the same thing". No, they are not. The company did not copyright the piece because the employees (me) need to be able to make copies. I ended up needing to go out of my way, to a different Kinko's, where they are knowledgeable and know the difference between copyright and trademark so I could accomplish my task. read more

The location near O'Hare was great. Plus on one side of this location is coffee and the other side a place of ra beer. How can you go wrong?! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Rosemont, Illinois

Should have gone to UPS...I was going to, but this was next to a Starbucks. Been waiting in line for 10 mins now. 3 people working and only one shipping. The other 2 are working on something in the back. Come on!!! I just want to ship one little box. Should have went to UPS. No more FedEx for me....nope nope nope!!!!! read more

This Fedex Office center (formerly Kinko's) did a great and fast job with my work presentation yesterday. They mounted the slides on foam board and made very nice copies all while I waited. Definitely a good thing having it in the area! read more

I should add to my previous review and note that the computers here are rather slow. I recently ran out of printer ink right before heading to see a band, realized I needed to print tickets, and ran over here with a few bucks on my card. It took nearly a minute just to launch Firefox! That was a minute I was paying for, not the free "waiting for startup to finish" time. Then, I couldn't access the ticket web site because anything that isn't 100% loaded after about ten seconds gets timed out rather than displaying the partially-loaded page and continuing to load ads as you use the site. I know the site wasn't down because I could see it on my iPhone, so this was really frustrating, and of course you can't change any of the computer settings. I tried it in both Firefox and Explorer and had the same problem both times. A couple other sites were very slow to load and timed out; in fact, the only web site that came up at all was my email. My theory is that you probably can't go to any sites with flash-based ads on them on the computers here. Since I couldn't download the tickets as a file, I couldn't take advantage of their option that allows printing from a phone. Long story short, I ran out of money on my card trying to print the tickets, could not print the tickets, and ended up driving to Best Buy and just getting more ink. I don't recommend coming here to use the internet on the in-house computers *at all.* I do still stand by it as a place to do picture and/or presentation printing. They usually have things calibrated so that I get better results than I would at home. read more

Worst place ever. Cant even do a shipment with a prepaid return label! Took my money and now getting a refund is another process

I had a very mixed experience with this branch. I submitted a very long file online to be printed and picked up at their branch. The file was never received and I never got a phone call telling me so. The deadline for my job passed without a confirmation and I was left wondering what happened. I finally called the branch and encountered the rudest employee ever. He ended up making me come into the branch with the file loaded onto my thumb drive and proceed to tell me that there was no way I should have only paid what I did for my job, it should have been way more since he was going to have to do so much work to extract all of the files from the thumb drive. He griped and moaned the entire time about how it wasn't his fault that the file never came through and that he didn't want to do all of the work to get the files off of the thumb drive. He then proceeded to tell me to "not expect this job any time soon" since it would be so much work for him and he had other jobs to do. Despite the job being 2 days overdue, I finally picked it up today. I looked at it and it was completely out of order. I mentioned it and the employee just looked at me and told me that it "wasn't his fault and I should be lucky it was done". I absolutely cannot believe how rude and unprofessional these people are. I will never return to this branch because of this one employee, it was absolutely terrible. read more

Super quick turnaround for a poster I ordered online. The location is easy to get to and the staff is friendly.

Sent a fax to a TOLL FREE number and was charged $29 to send an 11 page fax because it "wasn't a local number." Ridiculous. I could have sent it overnight mail for less. The whole concept of a toll free number is that there is no charge to the caller. Instead they pushed some non existant long distance charge onto me. Not recommended. read more

Do not go to this Fedex location. Third time I go in and sending a small package takes 25 minutes.they have issues with their credit card system and do not fix it. The last time I was there I was there 30 minutes, at the end I left home with my package they couldn't figure out how to take my payment with my debit or cash. The woman providing service attempted to do her best and kept asking her manager, Shane, to assist, he kept telling her I can't do anything. Shane has the audacity to complain out loud about another customer. read more

I was always told in customer service, if you have a customer in front of you that should be your main priority! Clearly not at this location, or shall i say with this particular person. I Stood at the register for about five minutes waiting to make a purchase as she continued a phone call over the phone! Absolutely unacceptable by all means!!! She never gave me eye contact either to make the situation better! Highly disappointed read more

If I could give this place negative stars, I would. To say that I had a very bad experience here would be an understatement. I can count on one hand the number of times I've shipped an item from FedEx, so needless to say I am unfamiliar with the process. I had several questions and instead of being helpful, I was talked down to and treated like an idiot. Leah? Lena? and Judith (I was not quite sure on the names) did the exact opposite of everything you should do in that situation. I was treated very poorly, so I said I'm feeling really uncomfortable, you're not being helpful, and I have to say the way you're talking to me right now is very unprofessional. I asked to speak to the manager...by the way, they did not seem to care...so, note...do not request to speak to the store manager, because by their reaction, it appears that the accountability is low and that they must be near friends, or do not respect the store manager at all. "Shane, sure go ahead and talk to Shane." I'm sorry, but that sounds more like a dare than anything. Leah? Lena? followed me to the door (with my two kids who were with me) with a palette (empty at that...which she parked by the door), and at my heels. If I stopped for one second, I would have been hit in the heels with it. I said, excuse me what do you think you're doing? She said, "yeah, excuse you." Really? Really FedEx employee? Are you kidding me? I express that I am uncomfortable and you then make me feel like you wish you could hit me in the heels with a palette? Not to mention I had my children with me. She said that "as a matter of fact, I don't want you to come back to this store ever again." Did I enter an alternate reality? Since when are employees of a franchise or chain allowed to make declarations like this? So simply because I had too many questions, I was treated very poorly...like garbage actually, inhumanely and unethically...and I ask to speak with a manager, and then accosted with a palette, I'M NOT allowed to come back? I'M BEING RUDE? I'm shocked by the treatment I received. It's unbelievable and it isn't, but I have to say that I felt that the treatment that I received was because of what my face looks like, and my ethnicity. As a well-educated person with three degrees and a manager myself, I'm sad that this is prevalent. I felt it from the moment I walked into the store. Not a good feeling, and a horrible experience in the presence of my own children. read more