Package was never delivered to location. Driver reported address doesn't exist. No on ever left information as to where the package is or to pickup. Their system is not updated with status as to what's going on with missing package. Horrible service. read more

This location doesn't appear to exist. I wasted so much time driving all around to see it not there. Update the address!!!! read more

Worst service, always delay in delivery and no proper communication. Would never recommend

worst experience ever! front guy with glasses is horrible, he is the rudest customer service person. do not talk to to him!

Driver came to house, did not knock, saw empty driveway and assumed we were not there. My car was in garage waiting on part he was delivering. Never knocked, left ticket saying I was not home. Three customer service calls were useless. I had to drive to facility to "deliver" my own package Because driver was apparent in too much of a hurry to take 30 seconds to knock on my door. We have to do better than this. read more

front desk guy with clear round glasses is rude. he was yelling at customers for simple things like showing him the tracking and not reading it and finding fault when he couldn't get the numbers right. he did the same to w customers. he needs some training the driver didn't attempt the delivery. i told him that and he told me to keep quiet that he was still talking. read more

FedEx driver lies and reports on tracking site that no one was home. No "Day Tag" and the 2 cameras in the front nor the 2 cameras in the back show no FedEx activity. My delivery profile says, "leave on front porch." @FedEx if your driver's Lie They'll Steal!. When tried to speak to a customer rep the automated Gestapo hung up on me. read more

As a package delivery service FedEx sucks. I regularly get packages dropped on my porch that are intended for other people / addresses. This happens once or twice a month. If you try to contact FedEx online they run you around a lot & if you find their report a mis deliver package page it starts putting you to work filling in page after page that want your personal data. If you call them to report the mis-delivery and auto / computer added voice does the same thing. If you fight their system to get a live customer support, Guess what they still demand to have your personal info before they will do anything. I DO NOT WORK FOR FEDEX. i DO NOT OWE YOU EXTRA EFFORT TO FIX YOUR MISSTAKE. i WILL NOT DELIVER YOUR MISTAKE TO THE CORRECT ADDRESS. i WILL NOT GIVE YOU MY PHONE NUMBER, NAME, OR OTHER PERSONAL DATA. I will give you the mistake address and leave the package out for you to recover YOUR MISTAKE. read more

I'm not a huge fan of FedEx but its how AT&T insisted on shipping my iPhone 6. I woke up early launch day to wait for to arrive. I had to go to work at 3 so I was hoping it would show up during the day. Guess what it didn't. I called to ask FedEx to leave it at the door and they insisted I needed some paper work stapled to the door. They claimed they tried contact the driver but really felt they just put a hold on the package and had it sent to this center. First I live in south Austin and I'm sure there has to be some place down south they could have left it but whatever again. I woke up early and got there 15 minutes before they opened so I could be first in line and get my phone. Since they ruined my dream of having my iPhone 6 on launch day this was the best I could expect. At about 8:50 I noticed a bunch of cars in the parking lot and I knew that I should probably go get in line. I went over to the door and started the line. Everyone else saw what was going and got out of their car and came over. 9AM rolled around and we were standing there wondering if they were going to open. 9:05 still nothing .. I tried to walk around through the garage but they closed it. I know I was being impatient ... I know but when 9:10 rolled around and a line of five people were all out front talking trash on the location I think my frustration became justified. I'd say they finally let us in at 9:15.. no apology no friendly smile.. they just took my info and took their sweet time getting my stuff. I feel sorry for you if you have to deal with these people. I hate to say it but the post office could read more

Yeah - so I knew we were headed here the night before and looked up the address on where else, but yelp of course. When i saw that every review was for one star I knew I was in for a treat. I tried to keep an open mind however. This FedEX shipping center opens to the public at 9am. It is even posted on the door. We arrived this morning at 8:45am. Well the doors did not get unlocked until 9:10am.... seriously. The least they could do would be to open on time. It was not that there was no one there. The garage on the side was open when we first pulled up. I could see someone in there through one of the side windows too. Anyway at 9:06am we attempted to walk over to the garage part that said employees only, but it was closed. They did open and we were first in line to get our package. The lady working the counter could have had some customer service skills and I agree with the other reviews on this as there were none at all. The whole place seemed a bit unorganized too. So basically if you have to come here do not be in a hurry! read more

FedEx Ship Center - Customer entrance - Shipping Centers Near Me - Austin, Texas

In a hurry? Want great customer service with a smile? Knowledgeable, on the ball staff? Hell, even just someone at the counter when you come in? Then do NOT go here. Stick to the FedEx office over on Guadalupe where the people are actually professional, knowledgeable and care about good customer service. I had to literally hunt down someone to get help. read more

Had to overnight something at 7pm and this was the only place open in town! The person at the counter was super nice and helpful. Very clean store. Very pleasant experience! read more

This place is NOT what you're expecting. If you have something boxed already or need to get your preboxed package sent, then yeah, maybe this is the spot for you. But, if you need them to package your item and are going in expecting that they provide the 'packing service'.. you will be sorely mistaken. The front counter service was amicable enough but at no point in time was I comfortable with the packaging job. She proceeded to ask if I was comfortable with what she had done and I was incredibly uneasy about, seeing as I was mailing away expensive camera equipment. I then asked for extra cushioning and bubble wrap because there was 2-3 inches of room between my item and the box, she replied "we don't really do that here, we're not a full service fedex, you can purchase more bubble wrap if you want..." I've never encountered a fedex that wasn't a full service shipping department.. I know it's not her fault that they didn't provide her with the nessesary tools but there was no attempt at customer satisfaction or any attempt to salvage the transaction and point me to a more reliable fedex option that did provide what I expected. I wound up traveling to the location on Congress to fulfill my delivery, and if I didn't have a company delivery account, I would have chosen another delivery option. read more

So if I could give them a zero I would I have a screen shot of the deliver date of my package and still no package called "customer service" better yet customer don't care line, even thow they keep saying that is the commitment date for delivery but yet no delivery and then they hang up called back and talk to a supervisor and she even hung up. What great customer service I don't know how they are still in business with this great service. I guess we pay them to lie and hang up phones and maybe they deliver the oackages. read more

I had to wait all day and never went to work so I can receive my package but fedex said there was nobody to receive package, y'all are a disaster TBH read more

Absolutely the worse. Never ship anything from here or ask for a delivery. I had a package delivered to here and couldn't pick up with the allotted 5 business days. I called Fedex and they transferred me here to see if they could extend the hold. They said would hold it until I got back. When I got here, it had been returned (before the five days) and they were no help. Even fedex customer service hotline said that the package should have been held (as they looked at the history). The manager wouldn't even come and speak to me so I had fedex open a complaint. read more

Fed ex is unable to transfer packages between shipping centers for the customers' convenience. If the package ships out of Round Rock, but the customer lives in downtown Austin, then that customer needs to drive to Round Rock to get the package, rather than a nearby Fed Ex warehouse. Their customer service by phone and email is awful. Safe yourself time, and don't even contact customer service. They just talk politely and don't solve anything. read more

Terrible terrible service. Fed ex corporate should come through and wipe the staff out completely. I waited in the lobby for 20 minutes before anyone even acknowledged I was here. (Still here) Plenty of people walking around as if I'm not here.... So now the guys walks up and tells me I should have all my packaging and things together before I arrive as if he doesn't have time to help ME out. THE CUSTOMER!!!! Turns out the guy wasn't so bad and the process of shipping my product out was embarrassingly easy. I can kinda understand why the guy was upset that I didn't know what I was doing. But the poin is that I've never set foot in a FedEx lobby before and the guy made me feel dumb. That's not how I want to be treated by the people I'm giving my money too jerk. read more

FedEx Ship Center - Shipping Centers Near Me - Austin, Texas

This entire operation is a DEBACLE. One FedEX driver finds the house and delivers. Another leaves a "tag" saying she or he can't find the house. We share a driveway. Trying to get through to a live person is an Ordeal. Eventually, we got a live voice, not in the US, and had significant problems communicating and understand spellings. They may be good for businesses but "customer service" to individual residences is bad. read more

Avoid this place !!!. Drivers are big joke, They just lie by saying no one is at home. We are waiting for express shipment and they never came. As soon we got mail saying they will reattempt next we called customer care. Agent said driver went to wrong address!!! promised to delivery by 6 PM on same day which they missed delivery. Sent an email they will reattempt at 10:30 missed !!. Express shipment took 3 days to delivery because of there poor logistics. read more

This place is slow and the clerks would rather argue with the customer instead of retrieving products.

The Federal Express Shipment Center is staffed with Excellent Fed-Ex Staffers that are happy to answer your questions, let you use their telephone or get your Fed-Ex Shipment properly tagged & on it's way! read more

Oh wow, so one of my fav yelpers had written a not so fab review of this place so I was kinda scared to go, but she told me it was a while back and I should go check it out. I went and found the nicest, most helpful guys working there. They were super friendly and made everything work and found the cheapest way for me to send my item. It's easily accessible for me so I think I will be headed back again. read more

DT 1045 1734 1852 DT1045 1734 1863 I waited home all day for this package. At 1.30pm, I saw a tag left on my door; I called 8004633339... I told them I was Home. They took my phone number and said the carrier will call me next time before they come. At 6.30 pm I found another tag left on my door; No phone call ever came.. I spoke with a supervisor named Bryson who hung up on me...!!!! I will pay a dime to everybody who avoids Fed Ex.................. read more

Waited all day for the delivery and the driver never showed up. They don't let you know an estimated time of arrival so that you can leave and now I'll have to be home most of the day tomorrow waiting again. Horrible drivers and shipping location. Never use FedEx. read more

If I could give this place less than one star, I would. FedEx is a obnoxious company who clearly cares about business customers. They have no regard for residential customers. Today, I drove down through rush hour traffic (4pm on a Friday afternoon), to retrieve a package that FedEx left a second notice for. The driver left a notice saying "Retrieve package any time after 4pm @ Techni-center Location." So I showed up at 4:15, in this completely out of the way spot on 183. It's out near the airport, it has a line of cars 3 miles long that are stacked up, and generally is in nightmare traffic conditions. At the place, the woman behind the counter simply stated that the package would be around when the driver came back. "Julio is slotted to be back at 5pm," she told me. So? My notice says 4pm. I just drove 30mins to get to your location. What recourse do I have? None. Go home, she suggested. Come back tomorrow? Or wait until after 5pm. You MUST be kidding. I also called the FedEx 800 number only to get some girl who sounded about 16. She told me that even though their driver might have screwed up, she would make sure he got a note telling him that he estimated his time wrong. Big deal. Oh, and I could wait until Monday, or I could go get it Saturday myself. I offered a counter - how about YOU deliver the package you failed to give me at the place and time you said, and I'll be around tomorrow to accept it. "Sorry, that can't be done. We have delivery drivers for Saturday delivery, but not for you." Screw FedEx, screw this location, and do yourself a favor - never use them. You know who DOESN'T suck at delivering packages? UPS. SN read more

Worst location ever! A customer and myself had to walk through the offices and into the garage to locate someone to help us. Upon finding ONE person to help, customers on the phone took priority over me. On top that, I called to have my package held at the location and it was put on the truck anyway. Way to go Fedex! If I could give you zero stars I would. Hire more people because this location is absolute shit! read more

Had an oversized package to ship and Richard couldn't have been nicer or more helpful. We ran into a couple of problems along the way and he figured out a solution each time. Great experience. read more

We went to this location with some trepidation last night given all the 1-star reviews. We told each other "if they do better, we're going to write a review". Well, here we are. We arrived at 8:40pm with my husband's largest etsy order ever that needed to go to London THAT NIGHT. The site closes on the dot at 9pm. He needed a rare specific Fedex box (no Fedex Kinko's in town carried it), he needed to box up the products, pack it, tape it, et cetera. (Be aware, this site is Fedex-Fedex. Not Fedex Kinko's.) Despite initial reluctance and concern, the employee did a great job finding the box, loaning us tape, and helping us get the package out (as other employees stood by with a cart full of boxes waiting to leave). She even participated with a smile in some high-fives celebrating this order going out. We're very pleased that what could have been a disaster will hopefully, with Fedex's help, be an opportunity for my husband's business to move to the next level. They'd already locked the door, but all the lights went out while we were still getting in our car. Thank you for the help, you know who you are at Fedex! read more

Why do you allow your drivers to park behind handicap parking spaces? This is a misdemeanor in the city of Austin. Several times I have been unable to leave a space because I was blocked in by one of your trucks. I have also had to park in a regular space instead of handicap and was not able to get the wheelchair out because a FedEx truck was blocking 2 empty handicap spaces. Why is this Ok with your company? Why is it acceptable to block any car let alone handicap. Your drivers continually park behind cars in parking lots instead of parking against a curb. read more

FedEx, what a joke. I tracked my packages from day one until to be delivered. Date was suppose to be on Thursday now it's Friday. I checked and checked until it read delivered at my residence.Keep in mind I'm home and checked outside both front and back doors and nothing not even a receipt . I called and got computer animated voice as usual 3 times. I finally said, I cannot find and after 5 minute talked to a human being which was no help. The package was said to be delivered an hour ago by both tracking and this rep. The answer I received from her was it will be tomorrow before the delivery driver can contact you. WHAT THE F... IS THIS??? FedEx can't contact the driver now before your packages are stolen, what a joke. The package was delivered to my neighbor's house next door on a different street name and number out in the open under a carport . The were a total of 3 large packages for the taking half covered under a few pillow cushions. This is not the first time this has happened to me either(3) times . One package I never received. These people don't care about being professional at all. I will not call them back to tell them i found them, but wait for my for my contact to show these people my address number located on the mailbox curb and etc. What a joke. read more