This place is an absolute dump. Zero customer service and a team that's working there do not know what they're doing. Waited way too long to scan my QR code and to get my package out. I actually think FedEx is getting worse than the US Postal Service. Will not return here and I only use FedEx when I have to. read more

I went to the Shipping Center on Snow Drive, Hoover, to get information on shipping a sensitive item. The Lady behind the counter did not know the answers to my questions. "Let me speak to my supervisor" and she went into the back of the store. A few moments later she came back out and told me what I needed to do. Nothing she said turned out to be correct. It was a wasted trip (20 mins) to talk to a Fedex employee who didn't know their job. I went online at Fedex, and spent several wasted minutes talking to their Virtual Assistant. They provided no information but suggested I call the "1-800" number to speak to a Customer Service Representative. I called the number and was connected to the automated voice response system. It did not answer my questions and would not transfer me to a "live" Customer Service Rep. I rate my experience with Fedex at "Zero Stars". read more

My package was suppose to be delivered yesterday and it even said it was on the truck out for delivery. Then all of a sudden. It said it wouldn't be delivered until today. I called fedex yesterday at 3 pm and they told me that the driver ran out of time for the day? But assured me my package would be delivered by this morning since it was a one day priority shipping. Kinda weird how today it is saying that it will be delivered tomorrow. Makes 0 sense. So where is my 1,200 $ package ???? It literally said it was out for delivery yesterday on the truck. So they close at 8 PM at night so they don't have someone to deliver them? Says it's at the snow drive location Anyone had any issues with them stealing packages before? I don't want to assume workers are stealing but kinda bizarre how it was on the drivers truck out for delivery yesterday and then fedex telling me over the phone that they " ran out of time" and assured me it would be delivered definitely this morning!!!! SMH read more

So, middle of the road review, they had some really good points, and some that weren't so good. When I arrived there was a line outside, they make sure to not let too many people into the small shipping space, so that social distancing can be maintained. Wait was exceptionally long and they only had one person working. Once it was my turn, the person working was really friendly and helpful. I was there to try to stop a delivery from going out (trying to get it quicker). But she discovered it had just left on a truck. She went above and beyond and called the driver to request he get to our business as soon as possible. He indicated he was in transit there now. So overall I was happy, my issue was resolved in a timely manner and I was able to satisfy the needs of my customer. read more

See all

You by far have the worst service. I ordered something that your website said would be delivered end of day on Wed. Then end of day on Thur. Then end of day on Frid. I spoke to 2 agents and supervisor who said it would be here by 8:00 tonight. It is now 9:43 and it isn't here. I will NEVER use you again. Also submitting this to BBB and whoever else I can. read more

My packages are always late! They will send notices saying my package will arrive today and I won't get my package for another two plus days. It never arrived when I should get it! Wish I could give zero stars! read more

My experience with FedEx lately has been HORRIBLE. My packages don't arrive on time. Also, I recently had a package thrown in the middle of yard. Despite the fact that I have used their services for years they even placed one of my packages on my neighbor's porch. read more

FedEx is our payroll companies chosen delivery company. This week we were closed for Christmas eve and they attempted their normal Tuesday delivery. When we are closed normally they deliver the next business day, all good. Although upon our return on Thursday when we attempted to track the package but it could not be tracked accurately. We then attempted to contact someone at FedEx via phone. You cannot even contact the local office, you call the 800# they call the local office then call you back. This is very inefficient and ineffective for a successful organization. Then after multiple back and forth calls out local office contacted us directly. The caller said she had her "hands on the package", so we drove to the location to pick it up. Although, upon arrival no one including Keisha the one we spoke with could not then find the package she earlier had her "hands on". Then she turned the issue over to her manger, which also could not be located and proceeded to go to her car and sit out there just staring. Without resolution and to avoid further conflict we then left and contacted our payroll company to issue new paychecks for our companies. FedEx needs to review their operations and reorganize to avoid these future failures. They dont even deserve the one star you are forced to give for submission here. read more

My wife and I were married last month. We recently ordered prints of our wedding photos from Wal-Mart which were being shipped by FedEx. Today -- 10/9/2013 -- I suddenly got the idea to track the first of my packages that was not scheduled for delivery until tomorrow. Lo and behold, my order had been marked as refused and it was being shipped back. Apparently, there was an attempt to deliver my package ten minutes prior to me checking, but no one had come knocking on my door. I call customer service and report the issue. Minutes later, I get a call from a woman that says the driver had returned to the area and the person that answered said I did not live there -- this is an apartment complex -- and the leasing office has no record of my name. I inform her that there are two apartments with the same number, different streets, and the leasing office would not have a record of my name being that it was leased under my wife's maiden name. She asks me to hold so she can speak with the driver. Three times she comes back asking if someone is knocking on my door. "There's no one there," I tell her. As a matter of fact, a FedEx truck is not even in the vicinity. She eventually asks me to meet the driver at the leasing office which I deem a reasonable requests considering the situation, but I had just put my one-year-old son to bed and I dare not leave him (or wake him, get the both of us dressed, and then walk to the leasing office -- two blocks away) to receive a package that should come to my door. She puts me on hold again, then returns and says the driver has others stops in the area and must be going. He has never showed up and apparently my package being delivered is not as important as others. "He can't leave it at the leasing office," she says, "because your name is not on the lease and they will not take it." I don't even bother to state that I have picked up FedEx packages from the leasing office before because their drivers refuse to bring it to the door. She does, however, tell me that the package will be held at that branch and I can pick it up between 8 a.m. and 4 p.m. Although it is an inconvenience because we are a one vehicle household -- a vehicle which is used by my wife (who leaves for work at 8 and gets off at 5) since she works away and I from home -- I agree to those terms because I have no other options. As I hang up the phone, a UPS driver pulls up and delivers a package to my building. Must be nice. read more