Came here to ship off a beautiful framed vintage piece before our send off and everyone was so helpful and kind. Mark went out of his way to find us some extra material for extra packaging. Thanks to the young dude who answered our questions and the woman for finding us a box! My hubby and I were able to pack and ship it off without any worry. :) read more

I go to this FedEx ship center occasionally to drop off packages. The staff is friendly and very helpful. The store is fairly large and in a busy shopping area with restaurants and different stores. It's clean and they seem very easy to work with and efficient. read more

Ordered something with haste and opted to pick up at the ship center so I didn't have to wait for it it be dropped off at my house (a gift for someone, needed that day!). The staff was very friendly and was assisting myself and 2 other people in the room in a very friendly manner. Mind you, the inside is very cramped, 3 people inside was getting a little cozy, but the worker was making everyone feel taken care of and putting us all in a good mood. Location is easy to find at the airport. No issues with parking availability. Overall I'm very satisfied with their service! read more

FedEx Ship Center - Shipping Centers Near Me - Kailua Kona, Hawaii

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Wanted to ship two large acrylic signs to Kona for my wedding a couple month ago. Cost over $242, and they didn't even get it shipped to the specified address. Filed a dispute and the Kona office confirmed that the driver delivered it to the wrong house, promising a refund and reimbursement of the lost items. Followed-up a month later when nothing was reimbursed, they said that we needed to file a claim, which they re-opened the investigation and went the other direction, claiming they did deliver, denying my claim. Do they not keeps notes? Called again today and apparently they re-opened and immediately closed it without looking into it. Everyone we talked to from the office to the complaints department either did not help like their hands were tied, or kept referring us to others who also could not help. Why are they trying to keep money for a service they failed to provide? Why is it so hard to get answers? Why is there no accountability? I just what back what was essentially stolen, unfortunately we can't get back all the time wasted, but least back our money. This has been needlessly frustrating, but it feels like they don't care because they already got paid. The complaints department also has no email, so I can't have a paper trail of our interactions. It's an "our word vs theirs" situation. read more

I ordered a phone from Verizon and when i was checking the tracking number it says nobody's home and that they left a note in our front door. Mind you, we have a ring doorbell that captures everyone walking on the side walk 40 feet away from our door but no Fedex delivery guy walked towards our front door and no note saying that they came by. I don't want to be a Karen but this customer service is BS! read more

I never write reviews, but felt I needed to today because of the amazing service I just received at the FedEx shipping center in Kona. I needed to ship my video camera to the mainland for a repair and was very flustered because I'd never sent something so expensive in the mail before. John was just awesome. He walked me through the whole process and was extremely gracious. After I sealed up the box, I realized I hadn't taken a photo of the form I needed to include in it and he let me into the staff room so that I could reopen the box and take the photo. He even lent me his own knife to cut open the packing tape. Can't say enough good things about this place and the service i received. The whole time he was smiling and making me feel comfortable with taking up so much of his time. Sorry to anyone in line behind me. And thank you so much for your hep today John! read more

Mark at the airport shipping center is a great guy with lots of pride in his work and taking care of his customers. He went out of his way with every detail and helping me feel comfortable throughout the process of shipping internationally. read more

Our company has being using this Fed Ex facility since 2013 for both domestic and international shipping we have found Mark there to be very helpful with excellent customer service and always happy to assist. I have read the feedback here on Yelp and I am happy to say we have not seen or experienced the problems they have had. Great service overall & happy to ship from here almost every day. Wish they were open on Saturdays. read more

Super friendly staff! I have enjoyed bringing packages here. Thank you for all your help!

Super small location but the only "full service" place to go in town. Only one person working who gets overwhelmed. Seems like their computers are super slow/not updated and everything takes forever. Not like a normal mainland FedEx store with lots of services and people to help. Typical of Kona to get second-rate facilities and nothing is convenient read more

I needed to ship 2 large boxes with road bikes using BikeFlights through FedEx. This was my first experience using this service, and bringing my bikes to FedEx and this location. John was incredibly helpful - he went above and beyond by helping to bring the bikes inside, weigh, and measure them, give me quotes, print and apply my receipts after I got them through the online BikeFlights service. He truly made what I thought would be an overwhelming experience much easier. What a relief! read more

The service at the counter is lame. When I arrived at 11:10 I found an empty reception area. No body there. I looked for paperwork to begin filling out. No air bills. (They don't use them any more). I called hello. A few minutes later an elderly woman and a customer come out from the rear loading area. I ask for help sending an international letter. She tells me she working w a customer. A few minutes later another lady came out and helped me efficiently. I think she was the boss. By the time I left 10 minutes later, the reception area had about 10 people waiting. The old woman was still "helping" the same customer. Good thing the boss lady was there or nothing would have gotten done. Next time I'll try a satellite location. The airport HQ location is kinda lame. read more

FedEx is the best! My package was addressed to be sent to the post office here in Waimea. They went out of their way to call and double check to see if I had a box number. Saving me the trip to Kona from Kawaihae! read more

Did not even try to deliver my package. Just told me they would do it tomorrow or I could drive and pick it up. Delivery drivers put in 0 effort to deliver your package. The package that was in question did not need to be signed for or anything. TERRIBLE SERVICE!!! read more

Our business receives about 15-30 parcels a week from FedEx, and we are continually amazed by the amount of effort and care goes into servicing our business needs. Mark and John at the main facility in Kona are exceptionally helpful in tracking down our expected deliveries and are cognizant of the importance of on-time deliveries and the impact they have on our business. We wholeheartedly appreciate and praise them for servicing the needs of our organization well beyond our expectations. read more

Mark, John, Myrna and Kehau are there to service everyone here at Kona with their winning personalities! Most friendliest and helpful staff. Thanks for all that you do for us! read more

Shipped with them multiple times. Always gets to where it needs to go in a timely manner. Maybe a little understaffed at times but other than that no complaints. read more