I had a package that required direct signature. Typically I am able to reroute it to a local FedEx store near me. For some reason this package could not be redirected. Well...I work during the day when FedEx tried delivering. Instead of someone intelligent rerouting it automatically to the nearest FedEx store, they brought it 13 miles back to South Holland center. A bit hard for me to get there during the week, especially with I-80 traffic. After 3 attempts I received a phone call from Melva at the shipping center. Oh my gosh, what an utter....you get the picture. She leaves a voicemail, "we have your package at the South Holland Ship center, you need to sign for it and the driver tried you 3 times. Come get it today or I'm sending it back to the shipper." FYI she called at 6:30pm. They close at 8, I'm 45 minutes away. I can't just drop what I'm doing to come get it immediately. This lady thinks she's privileged and that you're being a nuisance to her. FedEx really needs to improve their customer service at this ship center! Look at all the negative reviews! There are so many other capable human beings that need a job, maybe you should replace Melva with one of those humans. Or better yet, don't put an utter....you know, as someone who calls recipients about a package. read more

How can you have a job that requires you to deliver packages but you get an attitude when someone asks you to deliver your package and not leave it in a spot where anyone can pick it up and walk off with it? Are they being paid to do the job, or are they just doing free community work? read more

Attitudes! They always claim the shipper requests package be delivered to additional addresses(I don't live at Walgreens). Even packages from my place of employ(no delivery instructions to deliver to drop-off) are sent to Walgreens. The attitudes you get when you speak with an actual person is uncalled for. I work in customer service and deal with these guys on the other end and can say they are no better whether you are the customer or the actual shipper. This facility needs to be looked into with many of the same complaints. read more

I waited all day for a package. It was supposed to be here by 8 PM only to finally get a hold of customer service to be told. It was not put on the truck. Then I get told I can't even pick up the package because it is due to be delivered sometime tomorrow. I was not even given a time for it to be delivered tomorrow. I promise you I will not waste my day read more

I had to drive to this shipping center. The only reason I feel my package wasn't stolen by this delivery driver is that the nice woman at the counter was diligent enough to keep putting calls in to me. It was I who kept calling in to fed ex because the delivery driver kept putting in reasons she couldn't deliver my package. First, the address was invalid even though it has been a house here since the '60s! Then she said there was a caution sign on my road saying there was black ice. I will have to say this is the absolute worst experience I've ever had with FED-EX and don't ever want to use them again!!! I would not recommend that driver! As far as the rest of them, they are doing a great job. But until this situation is rectified, I can not and will not change this review!!! read more

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TWICE I have had packages needing a signature. People were at the home to do so and both times FedEx said no one was home. They didn't even ring the bell. If I wanted to travel several cities over to get them myself I would have done so. Apparently the driver just does not want to actually work and this is a repeated offense or the Norma behavior of FedEx drivers. Poor customer service. Unfortunately, the company I order from uses them instead of more competent delivery services. read more

Too bad you can't leave 0 Star's I was waiting all day for my package to arrive. I left very specific delivery instructions so that my package wouldn't get stolen read more

DIRTY BUMS that work here! They try and steal packages! Was told I could come pickup my package and when I arrived ghey wouldnt give it to me which was shocking cause UPS doesnt do that. Also was told if I go home someone will deliver it no one came. Then had to reroute it to a walgreens.Yall gota stay on it cause ppl be broke and be wanting to steal..ONLY fedex location I couldnt get my package from weird asl read more

Worse customer service I've ever had to deal with. They have 1 number for any & everything. Also A.I is dominant and useless. Oh and get this, by the time you actually get a live agent, boom, your speaking with a lyin' asshole from the Philippines who could care less about your issues. They read a script so much it's obvious they aren't listening to the actual problem. I will be telling all of my colleagues at the State of Illinois about this horrible customer service and to avoid this shit Operation at all costs read more

My package is a week late. Come to find out the returned my order to the sender. The reason they gave was because my address was invalid. My address is very valid they drive was lazy and didn't wanna walk my drive way! read more

The drivers do not know how to read instructions or ring a door bell. Customer Service is extremely POOR! I WILL NEVER buy from anyone who uses FedEX EVER!!!!!!!!!!!! I have been home for all THREE attempts, now I have to go pick it up! If I could give a ZERO star I would! read more

The worse shipping company. This is the second time, I was left wondering if I would receive my delivery. I won't buy anything from anyone that uses fed ex shipping. They refuse to wait for me to come down, from the fifth floor. I am a senior. Why are they still in business? They have the worse record. read more

they said i was unavailable so they didn't leave my package but then they said they left it at the nearest pickup center to my home. i went there and they had not left it there so now i don't know where my package is. read more

I was waiting for a certified check via FedEx Next Day from Des Plaines IL to Frankfort IL, (approximate 55 miles). Check went out 5/2/19--was sent to Nashville, TN on 5/3/19. By the time it finally made it back to the Land of Lincoln, they managed to deliver it to the wrong address twice. Finally got it yesterday. If I could give these morons a 1/2 Star I would. Idiots from top to bottom. This must be where people work whose relatives couldn't get them government jobs. read more

This is probably thee worst establishment ever. Already been waiting 15 mins for someone just to come to the front. But it sounds like they're having a blast in the back. FedEx corporate should really look into their facilities. Because this is disgusting. read more

This FedEx is full of thieves I don't receive any important mail or packages and when your tracking them they just say deliverd and I got cameras ring door bells and my credit cards has been used! Wow not once but several times for mounts the delivers there suck! read more

The absolute Worst, if you need a priority package, make sure it's not shipped through this fedex

The driver delivered my package to someone else and said someone signed for it and they will five me the package.

No carts, no one to assist with large packages. The clerk was very helpful otherwise.

If I could give zero stars I would, do not ship anything here unless you don't mind hoping your package arrives

Once upon a time there was a very safe condo building in a very safe town. A busy lady lived there and she loved getting her packages from UPS, they would leave them for the busy lady. But one day the big bad FedEx came with her package instead. And they didn't leave it but a note instead. Boo! Hiss! So the busy lady called FedEx, she was very excited and she worked out a deal where FedEx would also just leave her packages. The End? Nope. After a couple of years the nice FedEx decided to return to being the big bad FedEx and left notes instead causing the busy lady to have to drive 35 minutes to get her package. And they thought it was so fun, they did it two days in a row. On the second day, they left one package and brought the other one back here. Not fun, thought the busy lady. Not fun at all. The End of the busy lady being nice. Now when she talks about FedEx she uses bad words that should never be in a Fairy Tale. Morale of the story - Do not use the big bad FedEx. The end read more

FedEx is extremely inconvenient. I like in an apartment and have a very important delivery that was to be delivered "FRIDAY BETWEEN 10:30a-12:30p. I stayed home for this delivery. Nothing. Then I try and track my package and THAT information tells me it will be delivered SATURDAY BEFORE 12:30p. OKAY. So the package needs a signature to be received so I stay home both days. For the better part of the day. Never comes. Then today, SUNDAY, I get a text that at 3:36p FRIDAY they attempted a delivery but no one was home. I had a damn note on my APT door saying, "FEDEX-- please knock loud. I am home." Such BS!!! I also try calling a store to see if I can just pick it up, but all the employee did was connect me to an automated system that ultimately hung up on me!!! I'm so annoyed with this whole process and will avoid FedEx at all costs. You'd think suck a big company would be able to tell you with A TAD MORE ACCURACY!! WHEN you can truly expect your package. Or be able to request a pickup online. Terrible company. read more

Hard to find, and very slow counter help. Almost reminds me of the U.S. Post Office the way it was a few years ago. Ten people in line, and no one to help read more

I never ever write reviews but I feel people need to know that there delivery service and customer support is awful. My package was a day late after I ordered 2 day delivery. NEVER SHIP FEDEX. I will gladly ship from either ups or USPS. read more

I work at home and shop Amazon like a fool, so I get A LOT of stuff shipped to my house. I get stuff delivered by every shipping company.....USPS, UPS and our good friends at Fed Ex. I have a house with a covered porch.......nice because the bad guys really gotta make an effort to steal a package from me. All of my Shippers faithfully place my items in that covered porch except one......GUESS WHO???? Guess who still doesn't bother even AFTER I write a nice note & post it on the door asking them to? When I don't get an item I ordered on Amazon and I check to see which shipper it was that was supposed to deliver.....Guess who it is EVERY TIME??? Yep......South Holland FedEx! Package over 20 pds????? NO WAY are these guys gonna deliver that!!! WAY too heavy to lift.. read more

Absolutely the worst shipping center in Illinois. The delivery driver didn't even attempt to deliver my package and didn't even leave a door tag for pick up. When I called the center for help the first representative hung up the phone. DO NOT TRUST THESE PEOPLE WITH YOUR PACKAGES!!!! read more

I went here to ship a package to a location in Texas. The person at the counter couldn't have been more rude and unhelpful. She acted as if it was her extreme inconvenience to do her job. She attempted to complete the shipment 4 times and complained each time only to have the same result which was a system error saying it could not be completed. Instead of calling for help she told me "I guess you can't ship this stuff". Wow. Way to go Fedex! read more

Well I read all the negative reviews and I can honestly say I didn't experience any of what the not do happy customers experienced. As a matter of fact the services I received was phenomenal the rep very, very pleasant; she got me in/out in no time. I had to call the 800 # to get the routing # for my package and the rep that answered the phone I swear he sounded like he had been oiling it up all night long. However, the rep that assisted me at the sh loc very helpful and professional! read more