Today was a sad day. My 16 1/2 year old cat, Benny, had cancer and had to be put down. The only…read moresaving grace was the absolutely wonderful and compassionate tech and doctors at Hamburg Village Vet. There was no rush, no pushing in a certain direction....just presented with the facts and then left it up to me to decide. Even afterward, no attempt to get out right away...given the opportunity to take as much as needed. The staff was caring, and, despite being down from losing Benny, the Office of Hamburg Village Vet made me comfortable and relaxed. A HUGE two thumbs up...thank you! Mark Jones

If I could rate 0 stars, I would. DO NOT GO HERE!!! This vet failed to recognize the severity of my…read morefamily's dogs ear infection & prescribed him ear drops that ended up in a trip to the emergency vet. The drops they prescribed did not fight the infection & ended up damaging his ear behind the infection & created nerve damage in his eye. He is currently unable to see out of his one eye. The emergency vet that we took him to (because this vet told us they "can't see him until 1:45 pm" when we called at 7 am to report the issues post giving the drops they prescribed) told us this could progress into his brain. They offered no help, and no accountability. He is four years old & now may have long term damage to his eye and ear. They didn't even offer to refund the ear drops, which is the least of our worries, but would have gone a long way. We also had our dogs here for routine shots not that long ago & our other dog ended up having seizures post vaccines!! We have NEVER had issues before this vet with any problems like these. I don't know what they're doing with their medications or procedures but something's not right.

I have taken all of my pets (cats and dogs) to Tillou since about 2005 or so. I even did a short…read moreinternship there while I was in Vet. Tech. school. I loved Guy. He was the kindest man and took amazing care of my pets and made sure to keep his prices unbeatable. He even took geat care of cats, even though he was allergic to them. Lol. I really respected him and his practice. My pets were only seen by Brett a time or 2 up until Guy retired. Brett was always rude, condescending, and arrogant. He spoke to and treated his father and staff that way too. I witnessed it several times as an intern and also as a client. The majority of the staff is fantastic. After Guy retired and Brett took over, things definately changed. The facility updates are great, but Brett seems to have gotten even more arrogant and rude. Also, getting an appointment is like pulling teeth. I feel like they have some sort of kick back agreement with OP Vet Hospital because that's where they always refer me. That place costs a small fortune and Tillou knows it. He is most certainly NOT like his dad. And the new vet is not so friendly either. Which is a terrible shame. Although they are still fairly reasonable priced, their prices have increased. I'm saddened and disappointed at the decline of care and compassion at Tillou. I believe it may be time to move on. I'll be happy to pay a bit more if it means I and my pets will be treated with respect and dignity. I couldn't get my sick dog in to Tillou today, or for 2 weeks at least because the vets are on vacation and they are so booked out. Of course, the recetionist referred me to OP. No Thanks. I found another Vet that can see my girl today. Of all goes well, I will be switch vets for good. This posting my decision is not because I was turned away today. It is a result of too many bad experiences with this place than good. It has been well overdue. I cannot be loyal to a business that no longer treats their clients/patients like they are respected and cared for.

I brought one of our cats here today after my wife had made an appointment with them, but her…read moreelderly father had a medical emergency and was admitted to the hospital the evening before, and she wouldn't be able to make it to the vet, so she asked me to go. My wife had prepaid, but either didn't hear or forgot to mention to me their policy where new patients NEED their paperwork present or, and I'm quoting, "You will be asked to leave." The kicker for me is that I was then told that there was no chance for rescheduling, and that I was effectively banned from their office. When I asked if that meant forever, she, seemingly with satisfaction, said yes, forever. I don't fault my wife at all for this, but do blame their ridiculous policy for distressing my wife, distressing our cat, and for taking our money with literally no services rendered aside from a bad attitude. The woman who had initially led me back to a room (before I was asked to leave) was rude and looked fairly upset and sort of angry that I didn't have the records on me despite my telling her that I was only the messenger. I called back after I had returned home, and was able to speak with the owner, who said there was nothing he could do, which, seeing as to how he is the owner of a small facility, is patently untrue. I know I'm not special, but the lack of any wiggle room, even after saying I didn't care about a refund and just wanted a new appointment, especially given the circumstances, is telling. Oh, and there is literally NO mention of this policy anywhere on their website. I will never recommend this vet to anyone, and what is really said is that i had heard good things about them, and was excited to have a new vet I thought I could trust. I know now thatbpatient relationships are last on their list, if on it at all.

The staff here is incredibly. My dogs see Dr. Springer for their annual checkups and we…read more(unfortunately) have also had to make a few emergency visits, so it is great that it is 24-hours. The staff is always super helpful and friendly to work with for admin purposes (scheduling, billing, etc.). If I ever have a question if I should bring my dogs in for something, the staff is very responsive to emails and phone calls. This came in handy the other day when my dog had a bump/bite on her belly. I emailed the office, unsure if it was something that needed immediate treatment, and got a quick response back letting us know it could be monitored from home. I appreciate that the standard response wasn't that we needed to come in. Some places make you come in no matter what, but it is helpful to have a vet that ease our concerns so we don't spend extra money for non-emergency appointments over small things. It really eases my anxiety as a dog mom knowing I have the Orchard Park Veterinary Medical Center nearby who will take care of my dogs in any situation.

Did a great job given us time with Midget. As long as needed. Even after we had to put our Angel…read more(Midget) down because of kidney disease. Thanks Orchard Park veterinary center for your condolences and making us feel comfortable. I thank your staff from the receptionist, triage Tech, the vet that put Midget down. Thanks for all your help concerns. Very much recommend them.

I have been taking my two cats to McClelland's for almost 10 years. Both of my cats were rescues…read more I am very happy with their care and treatment. I have seen compassion and care for families making that difficult decision for their family member (pet).

After getting a young kitten for the very first time, my mind was bombarded with questions and fear…read moreof the unknown. Thankfully, I was able to speak with the McClelland staff and schedule a new patient appointment with no problem. When we arrived, we were quickly greeted with a friendly welcome. All the staff members were attentive and courteous. Dr. Carrig provided a thorough exam on our kitten, while answering our questions and fully addressing our concerns. You can tell he is very knowledgeable, and passionate about his profession. We know we are in great care in his hands and look forward to many years of visiting McClelland! 10/10 for outstanding service!

Everything went well! I love this veterinary clinic! They have never seist to amaze me. They are a…read moregroup of extremely dedicated people! The doctors are fantastic, the techs are fabulous, and the ancillary staff in the front are kind and so understanding! Ive been a pet owner for most of my life and Ive delta with many veterinary offices. Hamburg veterinary clinic is by far the most incredible group ! They truly care and love animals. I cannot say enough about them! I give them 5 stars and if I could choose 20 stars I would ! God bless you all for the work you do!

Please, I have tried because my password is incorrect or was it because it was a bad review…read more I have repeatedly tried to post a message about the standard of care at your establishment but it didn't go through. I will say that the receptionist was very kind but the vet was unprofessional and short because she was putting another dog down. My heart is broken

Have not gone there yet but have heard good things and intend to go there for a checkup for my…read moreFurLove

We gave been coming here fir 4 years now. The staff is friendly and knowledgeable. They are…read morethorough with their treatment.. The vet knows our boy and prompt with his care. The only drawback is the wait time, they can be busy.

Whoever answers the phone is disgusting. I've gone there for 20+ years with multiple pets. I called…read moreabout my dog not eating for a couple days and vomiting bile. She told me go somewhere else they were booked for the day. I pressed for just a short visit. All I got was a monotone response that they are busy and to go another vet. How pathetic. Andy

they botched my dog's euthanasia. a nightmare i cant escape…read more other costly errors, negligence, incompetence.

Moved to Hamburg recently and I have 2 dogs a mini Aussie and silver lab. Honestly I am very…read morenervous with any vet because I always feel like they are just trying to up charge you for things or medicines you don't need but that has not happened once here. The staff the vet tech and the veterinarian is wonderful ! We have had to come a handful of times for shots and checkups bc my dogs are very active and every visit has been exceptional!

Buddy was diagnosed with Pancreatitis on Monday, treated, followed up for shot #2 on Tuesday, and…read moreshot #3 Wednesday. He was also given a thorough exam as well as had blood work. It is an upbeat, friendly atmosphere, completely transparent! We will be life-long patients, due to the knowledge, the incredible care and compassion we have ALWAYS received from Dr. Schneible - and now have found with the 'new friends' - the staff and vet techs - at Boston Valley Animal Hospital. JUST TO ADD! The hospital has recently opened under new management. We actually followed out vet there because of the care and quality treatment we have always received... 'bedside manner' if you will.

Please read to the end for a special discount code on pet meds without a prescription. Be careful…read morehat they charge you for! I called when I arrived with 2 dogs and was 8 minutes late, under 10, and was told to wait because they took the appointment after me first. My 2 dogs were in and out in less than 10 minutes but when I got home I saw they charged $20, $10 each for a late fee. Also when I was at the office they told me starting next physical time they are mandating a $50 tick test per dog. I called them to inquire about what the late policy is before I said who I was and I was told anything over 10 minutes is $10. I asked why I was charged $20 if we were only 8 minutes late and our appointment was swapped with the patient after us. The receptionist then tells me anything after 5 minutes late they round up to $10, and anything after 10 minutes gets rounded up to $15. There is supposedly a note on their wall in the office but not on their website and they don't tell anyone about this not even me when I asked on the phone at first. Plus I had 2 dogs that saw the vet separately so how could both of them be late? I told the girl I was going to ask a lawyer if mandating a tick test and rounding up late fee times is legal and they sent me a termination notice from their office. I was also told that they had no proof that my dogs were taking Simparica Trio when I was at the office because I buy the meds from Canada Vet at a much cheaper price which I thought was rude. So here is the link with a discount of $10 for anyone who wants pet meds much much cheaper WITHOUT A PRESCRIPTION. Also Canada Vet has specials several times a year where if you buy a 6 pack of meds like Simparica Trio they will send you 2 for free with every 6 pack bought!! $110 for 8 chewable tablets and free shipping!!! I promise you won't be disappointed! https://manage.kmail-lists.com/subscriptions/web-view?a=Yf45FB&c=01FM4ADMNEM0DWH0MAWB6JDCBP&k=62a608b885a5afd35c5f14f92f9fda9d&m=01J2WZN7W8VAWKYQAVE4TPH5S7&r=32EPnhC6

We had our pup go their and at first everything was good but then we noticed they were charging us…read morefor stuff they were doing without permission. We went there for her to get updated on shots and then we found out that they charged us 500 for extra stuff we did not ask for.

My Great Dane was very sick 2 yrs ago and Dr. Adorno did everything in his power to treat her. He…read morewent through his school books , asked fellow vet about what she was doing. I almost lost her an he found out it was Addisons Disease. She will be treated the rest of her life. She is doing very good at the time. She loves watching tv and walks in the park.

My first time at this vet with my new pup and it was uncomfortable from right when I came super…read morecrowded waiting room, and the front staff were not friendly. My new pup is a rescue so I brought her folder off all her records and the girl at the desk rudely said did you not receive our 24 hour txt to send the records and I said yes I got it but she's a rescue and just brought the folder with everything since that would be easier and she said well it's going to be a while. So I waited 45 minutes and during that time my pup was sitting on the chair next to me and the girl rudely says can you get your dog off the chair, I did not realize they didn't let dogs on them since it was my first time there. When I finally went back it was just rushed and un personable. There was just nothing happy or friendly about the appointment or the workers there. I'm not sure if I'll be going back at this point! And it's sad because I was referred by a friend who used to work with doctor adorno but his vet office staff was not great!