The experience that my wife and I had was fantastic. The salesmen were very responsive to our schedule and most importantly, were not high pressure. THANK YOU. They stayed in communication with us during the process; scheduling, permit approval and construction. Jody and his team were very personable and answered our questions along they. Their attention to detail was fantastic. We are quite certain that our new deck has added value to our house/home. Thanks Fence & Deck Depot read more

What a DISASTER Fence was installed incorrectly - took them three separate visits to get it done properly. They put the stakes in the wrong spot when measuring, then had the audacity to say it was our fault because we weren't present during the time of the installation to tell them they were putting it in the wrong spot. First off, it's not our job to babysit a team of "professional" fence contractors to be sure they do their job right. Second, we would have loved to have been there during the fence install, but they came while we were out of town, so we had the joy of returning home to a fence installed in the wrong spot. A bunch of debris (concrete chunks) were left in our yard after they had to remove the first fence attempt because it was put in the wrong location. I assumed they would clear out the mess they made, I guess not. They also left the holes from their first attempt filled with concrete. Since they made the mistake of installing the fence in the wrong spot, I assumed they would clear the mess they made, but instead left several giant holes in my yard filled with concrete. They refuse to remove these or compensate us for the trouble because apparently this is standard fence installation procedure, leaving giant holes filled with concrete in the middle of customer's yards. Contractors damaged our sump pump discharge pipe ($800+ repair cost and horrible damage to our yard). The owner of the company's response was basically "not our problem." They weren't open to discounting our final cost based on the repair costs Supposedly, the company's core values are (taken from their website): "Treat others how you want to be treated. From our employees to our customers and everyone in-between, we treat others with respect." I guess the owner here wishes to be treated with disrespect and wants people to destroy his property and then refuse to do anything about it. "Do it right the first time. Our team takes pride in completing a project thoroughly and professionally as if we were building in our own backyard." It's almost comical - it took them THREE attempt to get our fence installed in the proper location and without any issues like it was drawn up in the contract. "Do the Right thing. Sometimes the right thing is hard to do, other times it's easy. Either way, we always do what is right for our customers and our company - even when no one is looking." Apparently the right thing to do in this situation is cause hundreds of dollars of damage to someones home and then avoid taking any responsibility for it. Sounds like the right thing to do, nice work, guys. "Our crews will exceed your expectations with a drama-free installation of your new fence or deck." I guess to them, drama-free means returning home from vacation to find your fence has been installed incorrectly, having to have them come out TWO more times to get it done right, and then to see water gushing up from a pipe and flooding you and your neighbors yard because the contractors damaged the drain pipe. Absolutely no drama here. I cannot emphasize how much I DO NOT RECOMMEND this company to anyone. AVOID AT ALL COSTS read more

I am so happy with how my fence turned out . Their crews were very polite and helpful. They wore masks when they talked to us It couldn't have turned out better. Highly recommend Fence and Deck Depot read more

Update Aug 2020 - After being told they would not fix the deficiencies noted, Travis was willing to address my concerns and agreed to fix the items noted. The fence as of late August is finally corrected and I'm satisfied with their work. They had a post that was replaced, a cross section on the front that had to be installed where it went the full post to post vs being toe nailed on a corner. I've moved their rating to 3 stars from 1 since they finally made it right after all this. I'm glad I don't need another fence for 20 years. read more

We could not have had a better experience with Fence and Deck Depot. Their install team arrived yesterday morning and systematically removed my old nasty fence. They installed my fence in one day!! No messing around. Great job! That old fence dragged down the look of my house. Now we look all trim and spiffy! read more

Had a Great experience with Fence & Deck Depot! They are great to work with and everyone is super nice to deal with! I love my new fence!! read more

The fence and deck depot was exceptional they replaced my deck and fence and I could not be happier. The guys were so nice and kept me well informed, I'm so happy with my purchases! Highly recommend this company! Thanks Kim read more

I contracted this company to install a chain link fence on my property. They gave me a two week time period for which the install would happen and said that they would give us only a one day notice before the crew would be here. The two week time period came and went and the crew never showed up and we never had any communication from the office. The following Monday I called the office to ask what had happened but the person I spoke to, Travis, never acknowledged that they had missed their own deadline or why we were never contacted. He told me that the crew should be out on Thursday once the yard was staked and the utilities remarked (since it had been so long since they were marked the first time they had washed away in the rain). The crew did not show up on Thursday. My husband called the office Thursday evening but Travis had already left the office and would call me the next morning. He again never gave me a reason why the crew didn't show up, he just said that we were scheduled for the following Monday. The work itself was satisfactory once it was actually completed, but I would NOT recommend this company due to their poor communication and their inflexibility with scheduling. My husband and I both work jobs that we cannot just take off the next day from work to be home for a fence install. We had to put our lives on hold for two weeks trying to make sure we could be home for this project to start and to not even be contacted when our project gets pushed back is very frustrating and inconsiderate to people who don't work from home or have a flexible work schedule. read more

Horrible workmanship and customer service, don't use this company. As to the warranty, they will claim material failure in order to avoid any liability due to their poor workmanship. This company built a small deck for my in-laws house in 2010. Here we are in 2016: The decking and stair treads are completely rotten. The tops of the 6x6 support posts are completely rotten. The corner where the 2x12 support beams meet is completely rotten. The bottom of one stair riser is completely rotten. The company is claiming all of this as a materials failure, i.e. not there fault and not covered by warranty. Boy, I sure hope they have changed suppliers, for their sake. By the way, one of company reps told my in-laws this wood would last for 100 years! We finally got a representative to come look at the issues after calling them for a few weeks. We reiterated our stance that this is an installation failure and that it led to the materials failing. I have never seen a deck without any spaces between the deck boards until I saw this one. Water sits in puddles on top of the deck and stairs. So imagine this happening for 6 years and you end up with what is pictured along with this post. The firm that made the decking has gone out of business, so there is no recourse for either the installer or us. I asked the Fence & Deck Depot Rep if they would just replace the structural parts of the deck, giving up on any chance of having the decking replaced too (which is still under their warranty, by the way). A few days later, we got a call saying they would do that, and they could work us into their schedule in about 3 months! Ridiculous. This is a 1-day job. By the time they called to tell us that, I had already found 2 more rotten areas on the support structure. No way would I trust them for the repairs and we could not live in constant fear of the deck collapsing for another 3 months. This is my first post of any kind on the Internet, ever. That is how disappointed and frustrated I am with this company. I hope this post saves others from the same financial and emotional pain that my family has gone through. We have since hired a professional contractor to rebuild the structure of the deck at the cost of $1400. His comment to me was " I have never seen a deck built like this before". read more

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This review is for purchasing materials from this company, I did not actually hire them to install the materials so I cannot comment on their installation/contracting service. Customer service over the phone was great, pricing was reasonable, and they never once discouraged me from my DIY project. I purchased the material, it appears to be high quality, and had them deliver it. Good experience overall. read more

After shopping many places for a custom chain link gate these guys were awesome! Talked to Richard who gave me a quote right away. I hadn't set the posts yet, so he told me to call back with exact measurements and it would take roughly two days to complete. I called back and talked to Scott who was very helpful as well and gave me great advice in regards to slope and how the gates hang. I haven't received the gates yet but I'm sure they're going to fit well! Also read my review for Chesterfield Fence... Buyer beware, they quoted me $1200 for the same gate that these guys are making for around $400. Fence and Deck Depot are for the every man.... not just the wealthy Chesterfield people. If you want people that are honest, caring, and extremely reasonable--go to Fence and Deck Depot! read more

Took 4 months to repair 4 planks in my fence and changed me triple the amount of repair when repaired 3 planks.

This company is an absolute joke. I asked them to quote me a repair on my deck. A representative came by and quoted me a very reasonable price. I signed off on the contract for the work in MAY of 2017. In June I reached out to the representative that quoted me and he mentioned that they were busy but I should be able to get a call that day. That call did not come. I waited a day and called the reps Voicemail. I called the next day, same thing. I finally called the main office and I was told I was going to be called back. That never happened. I finally spoke with someone on Thursday last week that sounded like they gave a crap. Then I received an email today stating that they were not going to the job because the rep did a poor job of putting together the quote. The work would have to be a complete new deck. Two things: 1. If a John Madison calls you RUN! If a Duane Huggins calls you RUN! 2. This company was recommended by Hackmann Lawn company which makes me upset with them as well. In the grand scope of things I am happy we didn't do anything with this company. It allowed me to really appreciate the other companies out their that know what they are doing and follow through on their word. RUN FAR AWAY FROM THIS COMPANY read more

The finished product is better than we could have expected! We are extremely happy with our new composite deck and the crew that did the work was the best I've ever experienced! I would highly recommend Fence and Deck Depot for you next project! read more

I would not recommend this company...I had a fence installed in 2013. They initially did not install the piping in the ground for the gate latch. Next the gate literally fell apart within 3 years...not broke, fell apart at the weld. I then paid $300+ to have it fixed to only have the same thing happen 3 years later to be told it's now at a minimum $500. I understand wear and tear but we have 2 gates and this one is never used. It would have been nice if they would have done more to correct the issue especially since it's craftsmanship that was poorly done by the installation team 2x, I should have known better when it was the same guy that came out the 2nd time to fix the issue he created. I would not recommend this this company, although the lady I spoke with was very professional, understanding and friendly. read more

(I am posting this review on multiple websites in order for my voice to be heard and to warn potential future customers.) I hired Fence and Deck Depot to put in a cedar privacy fence around my backyard around the August 2015 time frame. At first, I had a positive experience. I had multiply bids on the fence and was able to get them down in price about $600. I liked the materials they use and the salesman seemed very knowledgeable. I specifically requested that the gate across my driveway be a single door gate. In the future, I have plans to add a gate opener myself, but told Fence and Deck Depot that they need to make the gate operational because I will not be doing that in the near future. During the fence installation, the crew was supposed to dig by hand in easement areas. They clearly did not and cut various utility lines in that area leaving my neighbors without internet. Also, stakes were placed for the fence perimeter, but these stakes were not as visible when the crew came out. I believe they have some of my fence in my neighbors yard. The fence installed on hills has the pickets at an angle as opposed to a "stepping" look which is what is written on my contract and something we discussed. Also, it took several calls and trips back to my property for the crew to finish details such as caps on the steel posts for my gate and a missing picket on the side of the gate. In addition, the post next to the single man gate in the back had been carved out in order to fit the latching system they install - this is not nice looking, but something I decided wasn't worth complaining about. Fast forward to about 4 months later, and the heavy winds we experience in STL are causing my gate to not be able to stay open. The gate has had the handle slammed into the post several times, bending the handle, and making it impossible to latch the handle. We bent it back several times before calling Fence and Deck to replace the handle and add a gate drop rod. Since that initial call, I have been back and forth with them for several months. They scheduled a crew to come out and 5 weeks later they came out with the wrong size drop rod. The manager argued with me and interrupted me on the phone, saying that because I wanted to install an opener they didn't install the drop rod. THAT'S NONE OF THEIR BUSINESS. I SAID MAKE THE GATE USABLE - which means a drop rod to keep it open and a latch to keep it closed. What I am doing in the future with my gate was never written on the contract nor should it have been a factor in any gate operation. He then tried to tell me they wouldn't replace the latch because they don't cover "wind damage" under their "lifetime warranty for gates". Oh really? Because that's not wind damage, it's your negligence for not installing the correct items on the gate to make it functional. The crew came back out to install the correct size drop rod, and they installed it on the outside of the gate (I SPECIFICALLY asked that it be installed on the inside). Not only that, but the screws they used to attach the drop rod to the gate itself are not capped on the other side of the picket. Just another detail left unfinished by Fence and Deck Depot. After arguing with the manager several times, he has agreed to replace the handle, but I have not been told when the crew will come out. He insisted that they never should of installed a single gate over my driveway and "of course I'm going to have problems with it". It would have been nice for them to say that from the beginning instead of selling me a gate that doesn't function properly. Overall, I tried to let little details go when it came to cosmetic things with the fence (such as the carved post, pickets following the ground line instead of stepping on hills, and other small details like caps and pickets that they had to come out and fix). The crews are not detail orientated and show up whenever they please. However, the service I have received after the installation is terrible. If you're not a detail orientated person, maybe this company is for you. If you care about all the details with your fence and gates, try another contractor who will see a project through to completion. read more

From start to finish, the team kept us up to date with timeline and set expectations about the project taking about a month since we wanted a fence built in the busy season. The price was fair and I enjoyed how they used Builder Trend to communicate, let us know where they were at in the process and what, if anything we needed to do (i.e. get permits from the city). The guys who installed our fence were very nice and friendly. We will definitely consider them when it comes to building a deck my wife will let me have. :) read more

Pretty shoty work. I am having an aluminum fence installed, by contract the post are supposed to be buried in 30 inches of hand mixed concrete. I went out to check on the installers and one of them was cutting the post off so he didn't have to dig so deep,then he dumped dry concrete right out of bag in whole. I pulled it up and there was only 14 inches in ground. I have pictures and videos of this . Not a very professional job at all. The supervisor came out to house and made them redo the job ,but what if I wasn't home or did not catch what he was doing. I would have ended up with a really shoty job and fence would not hold up long.BUYER BEWARE. read more

We compared Fence Depot with another company and Fence Depot had much better prices. We really liked Bill. He didn't pressure us or doing a lot of fancy talk. Bill told us what we would need to do to be prepared for the install. For example, get a permit and made sure we had the necessary papers. We had delay our installation by several months and the company was very cooperative. When we were finally able to install they put us right on the schedule. Definitely would use them again. read more

Went with these guys as sales person was very knowledgeable and was able to explain the difference between the product they use and what their competitors use. Also explained warranty and backing by the manufacturers...not their company...ask them what they back...Tried to get a quote to have them provide what we asked for and wanted vs. what they gave us. Never happened. Was given run around and they were quick to take payment even though they knew full well that the customer was less than impressed. Called multiple times, sent multiple emails and honestly good riddance, will never do business with them again. Will tell every person I meet to NOT go with this company. There is a reason why their competitors are better rated, and I can speak from experience. If given the option between a well known competitor and Fence and Deck Depot, HANDS DOWN NO to fence and deck depot. I wish I would have read the reviews... read more

I'm just now getting down to my review for Fence & Deck Depot since they replaced our existing wood fence with a beautiful new vinyl fence and then doubled the size of our back deck. I'm just now getting to it because we've been enjoying the heck out of the fence and deck and spending more time than ever, as a family, enjoying our backyard and our western-facing view of the heavens. It's so beautiful and, even though it's been a bit hot for the past month, we've spent a ton of time on our deck after sundown, counting the stars and gazing at the planets. We're even going to splurge on a telescope this Christmas! Fence & Deck Depot did more for us than enclosing our yard and extending our deck, they gave us back our family time. We spend sooooo much more time with each other than we ever did. Their installers are professional and fast. I was surprised at how quickly everything happened. Our fence took only 2 days! And our deck was done quickly, even though it was during the colder part of spring 2018. We like them so much, and the pricing and performance was so great, we're thinking of adding an additional section to our back deck this coming spring. The only fencing and deck company we will ever use will be Fence & Deck Depot!! read more

This company is the real deal. My friends fence burned down(20 ft section). They had other priorities so this expense stayed on the backburner for months. Having lived with them rent free for a year I decided to have the fence fixed for their anniversary. I called and spoke to Chris on a Monday and by Friday lunch time it was installed. I can not emphasize enough how delightful it was dealing with Chris. Over the phone from the minute I called her I could hear her wheels turning and she was going to help make this happen. Thank you Chris, John, and Randy for all your help. They were so happy grateful and most of all surprised. I will be a return customer. Great people to do business with! read more

We recently purchased a home where a fence had been installed by them at least 10 years ago. The gate broke and I emailed them a picture of the break. They told me I could purchase the parts and we could repair it ourselves. When my husband started to work on it we discovered the parts were permanently glued together. He called, spoke with Richard the owner, who sent out more replacement parts at no charge so we could complete the repair. VERY much appreciated especially due to the age and the fact that we weren't the original customers. We highly recommend them. read more

My wife and I had a deck put on our new house from the Fence & Deck Depot. They did an absolutely wonderful job. We had a party the weekend after the installation and everyone raved about the deck. The quality is great and the workers were very professional. Even our city inspector was impressed by the workmanship. Great job and we couldn't be happier. read more

Not happy with the workmanship. I paid for 1 inch gaps for the wood fence and got wider spacing (ave about 1 1/2 inches), One of the posts is set lower than the rest. Tops of the posts are not squared off. I paid for professional workmanship and got shoddy work. They did not provide a temporary fence for your dogs as promised (they only showed up with 50ft). They took several days to complete and left their nail gun in our neighbors yard. We called, they sent someone to get the gun and measure. They didn't call us back. My husband had to call them and they gave us a $56.00 discount. I do NOT recommend them. read more

Their logo states "Quality, Integrity, Trust, Service" This company should look in a dictionary for the meaning of these words before they use them to describe their company. I paid $4500 for a cedar fence that looks like it was purchased from the discount pile at Home Depot. Infact Home Depot sells the same type of wood but their quality is 100% better than the defective wood that this company used for my fence. The boards had checking and knotholes and loose knots. The posts had splits and some looked decayed. When I called to complain the foreman told me that checking is common and that they can put up a board and the next day it will have checking. The boards they used for my fence already had checking when they put the fence up. When I ask him about the loose knots he told me I could secure them with wood glue. When I ask him about the decayed post he said normally they will face the post sothe customer can't see the defects. I would have known that this was the type of quality , or lack of, that they were going to use I never would have signed the contract. I have left messages asking about the grade of wood used, who is the manufacturer of the wood, and when they purchased the wood but they have never answered my email. I filed a complaint with the BBB, someone from the company left a message for me to call and when I returned the call it went to voicemail and no one has called me back. Quality, integrity, service and trust is are not words I would use for this company. I think shady and dishonest sums up my experiece with this company. read more

Our neighbors were having their fence done and in the interest of aesthetics, we decided to get an estimate to match the front (street view) of our shared fence line. On first phone call, the rep told us we would need a permit for 24 feet of fence. Upon calling the city, that was incorrect. When the estimator came, he went outside, measured it out and came in to review with us. As he went over the estimate, I realized that his math was completely wrong 8x3 is not 16. When he realized his mistake, instead of correcting it right there by writing a new estimate, he gathered all of his papers and left, leaving us with nothing. He said that if we had to think about it, they wouldn't be able to do it at the same time as the neighbor's and would charge us an additional $125 trip fee (what?). We called him a little later and asked him for the corrected estimate and he said he'd email it to us ASAP. That never happened. So much for wanting our business and follow through! To top it all off, according to his verbal estimate, they wanted almost $1000 for 24 feet of 4' fence. read more

hired the company to install a 4 foot patio fence around our business (good tymes pub) talk to their rep aristotle ,he over promises and under delivered !!! they had to come back take down the fence they put up and put up a new one it was so crooked and uneven that , that i would have been embarrassed to have my customers to see it.!!! they came out to replace it. all find and good except they fought to put a bracket on to hold one of the panels on. so i called the one of the phone numbers on there business card aristole answered saying this aristotle answer saying his name ,so knowing that i didn't want ( mr over promiser) to talk to him.so i called the other number on the card they answer fence & deck depot , not knowing that aristotle had two phone numbers ,he answered saying fence & deck depot not knowing was mr over promiser .he said they be out the following day to fix the fence . well it's still not fixed after a week . if front half and the back half of a company can not communicate then , then beware of who you hire , if i was the owner of the company and a employee gave me and my company a blackeye he would be fired!!! so if i was you i move on to to next ad on the internet!!!! read more