What could Improve? Show up when scheduled. Don't dissappear on the job. Respond when contacted regarding workmanship problems.

Poor communication, poor quality work, and poor professionalism. Probably the worst business I've ever associated with. We used Gus and his business because my neighbor decided to replace our shared fence. First of all, the job took longer than expected, there was no communication after requesting for him to let me know when he wanted to start work so I can put my dogs away so they don't run out while the fence is wide open. He never communicated when and how long they were working, unless I asked multiple times, definitely no respect and common courtesy for my plans. The quality of work was sloppy and they never clean up after themselves at the end of the day. Discrepancies were identified in which I still owed a remaining balance but never paid because I wasn't satisfied with the job and was told would be fixed and have not received a response after multiple attempts. I would not recommend, the worst service EVER!! Pictures for proof. read more

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I paid Gus $475 to install a gate. He did not install the gate for three months and that was the main issue, not the money! Then he took four months and only gave me a partial refund. He refunded me $250 and to this day has not refunded the other amount. He is a thief. Do not hire him! read more

Worked with Gus through Lowe's and can not recommend less. During installations they broke multiple irrigation and lighting lines throughout our neighbors and our back yard and installed doors that both fell out of the wall as well as no longer close now that the weather changed. We have been trying to get this fixed for the past 6 months with little progress and once they finally responded and "fixed" the front gate, installed a knob that does not work and within two weeks the door no longer stays close. Save yourself the haste and go somewhere more reliable. read more

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Very sorry I contacted with Gus....he was the least expensive, however, he used plastic ties on my chain link fence and they failed. He promised twice to come fix it over a month and never showed. I had too pay extra to have it reattached with metal ties...total drag and this was for my disabled vet brother! read more

Fence Masters - Too much tension on plastic ties. Gus would not return to fix this area. - Fences & Gates Near Me - Fallbrook, California

Gus did a great job installing our vinyl fence! The vinyl fence adds a finished elegance to our landscape remodel that a wooden fence would not have achieved. The job included adding an additional gate to one side of our yard and coordinating the work with other contractors who were working on our landscape remodel. Fence Masters is a small family business and we were happy to give them the business, particularly in these difficult economic times. Thanks Gus! read more

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Fence Masters (Gus) installed a shared fence for me and my neighbor. We went with the lifetime guaranteed vinyl fencing in white. Install was done quickly and looks great! In addition to that, Gus and his helper were very nice! Always a pleasure to work with a family run business who are also friendly. Makes you feel like you're working with a friend. :) read more

Fence Masters - Fences & Gates Near Me - Fallbrook, California

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Gus was a very kind man in the begging of our conversation, and then things became sour real quick. He came to put a fence up at our place no strings attached I told him I would use him to put up our real fence but for now I need a temporary fence. I never called him back to put up our final Fence because our landscapers did it for us at no charge and I paid him for the work he did so I didn't think I had to call him back and let him know what was going on, I was wrong. Gus then called me and said I need to pick up my temporary fence then if you're not going to use me to put up your final fence, I said you never said you were loaning me that fence Gus, I thought that's what I was paying for? He then said no you were paying for labor. He then threatened if I didn't give him more money he would put a lean on my house, he simple didn't know that I own a business myself and that is not possible with no contract into place SMH. I don't do business with people like this. Be clear about what it is you're doing and make a contract don't expect your clients to know the way fencing works. I am a honest person and I always pay my dues, however I was not going to give you money when I clearly thought what I was paying for was the labor and the temporary fence. Good luck with that type of business attitude. It was amazing when he said "anyone in fencing business knows you barrow a temporary fence". CLEARLY IM NOT IN THE FENCING BUSINESS THAT'S WHY I CALLED YOU! DONT ASSUME CLIENTS KNOW THE FENCING BUSINESS GUS! read more

Fence masters put up fencing at my location and they were 2 young men doing it and they were extremely rude. I left for a short time and when I returned they had parked their truck in my driveway taking not one but both parking spaces. It was inconsiderate enough parking in one space but they parked their large truck right in the middle so it was taking two spaces. When I asked if it was their policy to park in such a way, he said yes. I couldn't believe how rude they were. Also the fence itself is very flimsy compared to the standard wood fence. A large dog I was fostering was almost able to knock the whole gate down by jumping up on it. Trust me I would have fired them but it was my landlord who hired them. read more

Had the absolute pleasure of working with Gus regarding the replacement fence for my Mom . Extremely fair price and great finished product . Will use them again for the other side of backyard . These Guys are the BEST !! An update had Gus come out a year later. Put a beautiful vinyl fence in . If you don't use this guy you're nuts . read more

Gus to the rescue! We had a fence installed by Lowe's via a contractor that was, quite frankly, botched. Gus could tell that they hadn't had much experience in installing fences when he came to assess the repairs. He knew what needed to be done, but informed me that it would take some time as supplies are low and demand was high, thanks to the pandemic. After a couple months of back and forth from Lowe's, Gus, out of the blue, calls me on a Friday and says "Hey, we're 20 minutes away! Want me to fix up that fence for yuh?" Scheduling with Lowe's was torture. Something is currently wrong with their customer support for installations. Gus's call gave me a sigh of relief. So, he shows up and re-aligns half my fence, closes gaps that were large enough for my children to climb through, fixes portions that were badly installed and cleans up what the previous installers had left behind in a matter of a couple days. Gus's 40 years of experience will not let you down! A big thanks to him and his family for doing the job right! read more

If you don't mind shoddy work that you have to pay extra to repair, by all means... call Gus. If you don't mind your fences being completely uneven and lazily installed with no one taking responsibility for it, rock on, give these guys your money. I'd post pics but they're embarrassing and just looking at the areas make me cry--like I did the day they did the work and Gus tried to tell me why they didn't do any leveling--- and none of it was a good answer. I hate that I paid him once to fix his job and I'd rather do cosmetic work than deal with someone who cares so little about customer happiness again. But if you're on a budget and don't have standardsgo for it!! Update: Gus your banter is about as professional as your install job. Grow up dude read more

I enjoyed working with Fence Masters. I feel like they did a great job on the fence. They even added more concrete in a few areas that I wanted extra filled around. Gus was kind and professional. I have has some problems with the gate latches and have not been able to receive communication from them through text or phone. I hope they will be able to help us get the gates back to good working order. read more

Affordable prices and fast continuous installation. Once the material arrives they work daily until completion. They clean up all messes and make sure your satisfied. They did 6 houses together including mine in our cul de sac. read more

We have a chain link fence from Fence Masters, 3yrs later problems come up. No tech available at all and no parts. How can a company have ONE technician that isn't on island?! They aren't any help at all when it comes to maintenance for their customers. GO SOMEWHERE ELSE! read more

I am giving Fence Masters 5 stars. Please watch the video that I made for Fence Master. I always take a video on every repair that's being done in my house for my owned use. I am so happy with Fence Masters; edited and published the video I took using my mobile phone on you tube, as my way of saying THANK YOU, and Job Well done. Please watch my you tube video: https://www.youtube.com/watch?v=wRtJhanh4Bk&list=UUHqbVX9XnBswf-awY4o9g9g read more

Fence Masters - Please click and view: https://www.youtube.com/watch?v=wRtJhanh4Bk&list=UUHqbVX9XnBswf-awY4o9g9g - Fences & Gates Near Me - Fallbrook, California

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I felt like I was in that Seinfeld episode - "They know how to TAKE the reservations, but they don't know how to KEEP the reservations". Booked them for a time two days out to give me a quote. Made sure I had no meetings and was home. Then they didn't show up. 3 hours later, and no call/text, nothing. If you can't be bothered to show up when you say you will or let me know ahead of time that you won't be, then I'll take my business elsewhere. read more

I found Gus on Craigslist, and had him take a look at replacing the entire fence with 6-ft board on board cedar, picture frame style.. as well as adding another gate and an extra fence section for a dog run. The day he came out to take a look he promised to have my quote in my email that night, and sure enough, right on time. I got several other quotes, some higher some lower, but Gus was right on target price-wise. I chose him because he runs a family business and was extremely personable and professional. (Oh btw, he doesnt drive a 2012 F-250 Super Duty with a fresh wax job... like one contractor who tried to rip me off). There are a few pictures of his work I uploaded, and would be more than welcome to be a reference to his workmanship. We now have more privacy and dont have to worry about our dog ripping off planks from arotted fence. Thanks to Gus and his boys, we'll definitely be calling him next year for a patio cover! Nate and Angie read more

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Gus and his crew were very " PROFESSIONAL " from our 1st phone call to final product. I highly recommend Fence Masters. Two of my neighbors have scheduled them to install fencing. read more

Not honest about material they use and will not call back to fix problems with the work or complete the work as agreed upon. BE AWARE OF THEM!! read more

I purchased a house in Rancho Del Rey which needed the neighboring fence replaced. The house next door was a rental property managed by a real estate company so this can possibly pose as a challenge. Luckily, they were responsive with my request. The real estate company worked with me and came to an agreement with the property owner to have the shared fence replaced 50/50. The company referred Fence Masters for the project since they had done business with them in the past. I met with Gus to provide a shared estimate of the fence. I have a pool so Gus advised there are city requirements which require the fence be a certain minimum height. While speaking with Gus, it was very clear to me that he was an experienced professional who knows what he's doing. So I also asked Gus to provide me a separate estimate to replace all four of my fence gates, make two of them double doors and stain all newly installed wood work. The quote was better than I anticipated. Gus provided options on how I wanted my fence and gates built. He was able to move the fence-gate by the meters outward so the fence is flush with the house. He also provided options in wood and stains. While Gus was working on my fence, the quality and appearance of his work was exceptional! I asked if he did other wood work such as tearing down my front patio and replacing it with all new wood. And he did! He also painted the front patio to match my house! Gus did a great job on my fence and patio and completed the work in 3 days. The wood we selected was the best he offered and the contrasting look of the fence along the fence cross-post looks great! See picture submissions by Angelo F. read more

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What fantastic work! I came upon Gus Ponce de Leon and Fencemasters when I asked a friend who made her handsome wood fencing and matching gates. And sure enough, they made a gorgeous, custom, Spanish-style wood fence and matching gates for my home. Professional, easy to work with and reasonably priced, I couldn't recommend them higher! ~Stephanie read more

Fence Masters - Our custom gate by Fence Masters - Fences & Gates Near Me - Fallbrook, California

Kept changing the installation date. Did not finish the job. I have emailed and called several times. No response. Terrible way to treat a customer. read more

UPDATE: Not only did we have the issues written about below with Gus, this weekend (1.5 months after the work was complete and PAID IN FULL) he fraudulently charged our credit card $2200 out of nowhere. We were successful in disputing the claim but only bc we watch our credit cards closely. DO NOT HIRE or pay in cash. CAUTION- do not pay Gustavo until you are completely satisfied with the work performed. Gustavo installed a fence in our backyard. I requested the same fence as our neighbors because their fence runs along one side of our yard and I wanted the other side to match. Fence Masters installed our fence quickly but got the wrong decorative tops to the posts so it didn't match our neighbors. Gustavo said he would bring the correct tops and his son took pictures to make sure he got the correct ones. Then, my mistake, I submitted the final payment. Since then Gustavo has not brought the correct tops and he ignores my emails. I waited to post this email in hopes he would do the right thing. He didn't. If you want to do business with a man of his word, Fence Masters is not that choice. read more

Gus, we talked once about your pricing. I called multiple times to arrange for an estimate and got no response. So this scholar thinks your answer tells it all. Don't blame me for your lack of follow through. read more

Gus was amazing! He was the least expensive by quite a bit (5 other quotes) and switched out our fence opening within a few hours! So dependable and reliable. I will use him again soon!!! read more

After some research I ultimately selected him to install a fence in my front yard and privacy in my back, as of yet, I have no issues with the back (doesn't mean it won't happen), but my front yard was a friggen disaster. He had his two sons doing the work, I installed in the front because I have a 3 year old grandson and a dog, I wanted to be comfortable in letting them be in the front. The fence panels were never fully secured into the post, (which was confirmed by his son) so you could push on any one of the panels and they would completely pop out giving access to my g-son and dog to get out. Trust me had there been any issue with them getting out, we would be handling this much differently. The point caps on the fence were always popping off, the setting of the panels on the fence were so wobbly my fence always looked crooked, not a pretty site. My biggest issue was the huge lack of communication. Gus would literally take weeks to respond much less arrange to repair the issues. His justification was he lived in Fallbrook. Then DONT provide work to customers in South Bay if you cannot commit or accommodate because the location is an inconvenience. He sent his son to do the repairs, he left without completing the work, again took months to come back, they again did an incomplete repair job. After about the fourth time I had already researched taking him to small claims court, he then showed up very quickly. Did he complete the repairs, NO he did not, I would send him pictures but the worst part was when he or his sons would come to repair I did not even know they were here. No advanced arrangement, schedule or even a phone call. Gus would tell me they came when I tried to follow up. This was hugely inappropriate, aside from not allowing me to be available to review the work and or show where the problems were, which is probably why it was always incomplete. Bottom line is, he is charming enough to get the job but absolutely horrible customer service and communication. There are plenty of fencing companies out there, so you have choices. I personally would NOT recommend their services to anyone. You get what you pay for. We all want to be prudent but more importantly you want quality, and that is not what Fence Masters provides. NOT A GOOD CHOICE. I also highly recommend if the work he has does is sub-grade, incomplete, or dissatisfactory and he is avoiding his responsibility to resolve any issues, make the effort to take him to court, he needs to be accountable for his so called services. I absolutely agree with Cali F.'s update statement " Gus your banter is about as professional as your install job." read more

I called them and they promptly answered and made an appointment for a fence repair estimate 2 days later. The day of the appointment no one showed up or called to let me know they were not going to be able to make it. I called numerous times and left a voicemail and I never got a call back. Very disappointed! read more

If I could put zero stars I would. Missed the time line by a week! One day notice. Left a mess every day including not showing up on Friday and leavening their stuff everywhere. Did I mention the left a huge gap in the fence one night that anyone could access my yard. Unprofessional and I would go elsewhere for fence work! read more

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I must have contacted over a dozen companies for quotes and Fence Masters came in by far the lowest. To top it off, I absolutely loved Gus and his sons. They were hard working, very quick, and my fence is beautiful. I waited 6 months before I wrote a review because I wanted to see how the fence held up. We are by a canyon in a VERY windy area. We've had several fences collapse since we've lived here. The fence Gus put up is by far the sturdiest. Thank you Gus for saving us money and giving us a beautiful fence! read more

Pricing was as expected. We had a couple issues but with time and a few return visits Gus got things working right.

I hired him last Sep and he did not built my gate right way. So it did not work after a couple days later they built. I emailed and called him then he said I will come over to fix it. He showed up one time but he could not fix it. Before he left I will come back and try to fix it. He never come back. I kept emailing him but he never reply. I do not recommend hire him. read more

I have never been more disappointed! Failed to complete job and won't return my calls! I have texted Gus and repeated my calls to no avail. It's been two weeks and nothing. I think this company is crooked! Dont see them lasting with this type of business practice. read more

I too got stood up 3 times after gotten a reasonable quote over the phone. No call no show. I really tried to give the guy a chance too, he remembers who I am and that he missed the appointments. I guess he just doesn't care. read more

Gus and his 5 men were a pleasure to work with. I've been a contractor and landlord for 25 years. Their patience with a thorny boundary issue with a neighbor was also appreciated. My whole experience was perfect , until the crew got the final check . I'm still shocked at the hasty exit, no concern or double check of the work site debris and building materials left behind. No follow up on my satisfaction, and even when I spoke with Gus about the materials left behind, he said they would be back to pick up materials and repair an issue with the poor cut and installation the last 2 boards, which were cut without the correct tool and were left jagged and poorly installed. Great work just don't give them the money until you have inspected every bit of the job on completion. Really sad for what could have been a 5 star rating, was blown in the last 1/2 hour of a 4 day job and disregard for quality control. Roy O. read more

Fence Masters just finished installing a 6-foot white vinyl fence with gate on a property I am flipping, and I think they did a very nice job. I dinged them 1 star because it took 3 days longer then they initially quoted, BUT, I am happy with the quality, AND the price was a full $500 cheaper then Alpine fence company. Overall it was a great experience, and I would recommend them to my friends and family. read more

I found such great reviews on Yelp, regarding Fence Masters. I was so impressed, I contacted Gus and left a message. He responded immediately and was at my home the next day to give me a quote. He was very reasonable, and hired him on the spot. He had my entire fence done in two days, Gus doing the majority of the job by himself! I love the fence and the design and the door installed. He is a true craftsman, and he is there doing the job as quoted. He is very nice and personable, both my dogs fell in love with him! We will always recommend to our friends, the outstanding job Fence Master will do. He is courteous, honest, and a true craftsman. Thank you Yelp, your reviews for Fence Masters was my decision to call Gus! read more

Aug 1, 2013. I brought in 3 fencing estimators and Fence Masters beat them all. Workmanship was notable. I would definitely refer him to friends & family. We are just so pleased with the outcome. Gus is a very personable and will go an extra mile to produce professional results. Thank you Gus. Tony S. read more

Gus and his boys did a great job for us - twice. Fence Masters replaced a fence, a gate and two retaining walls. Everything looks good. They are pros and I'll hire them again. read more

Mr. Ponce De Leon charged my credit card over $2200 2 months after being paid in full for a $1470 project. He then provided a false authorization receipt to Amex after I disputed the charge and now refuses to answer my calls or text messages. It doesn't get more scummy than that. Do not provide him with your credit card information or hire him. read more