I've been with Allstate's Steve Boessling for 15yrs, since 2002. Allstate took me on for home…read moreowner insurance when my previous company (13yrs with USAA), could not work with me on a an issue I was having with the purchase of my new house. I gave Allstate my auto coverage, as well. Steve has always been available to answer any questions about my multiple policies and even some 'what if' policies I ended up not needing. And if he needs to dig a little to show me options on coverage, he does that as well, always time for me! And Steve didn't even wince (although my mom did) when I added my off-road Jeep to my coverage. ;)

Valerie Clay has been our agent for years. She has always done an excellent job keeping us covered…read moreon multiple policies and through our own family crisis. I would have lost my mind with all that was going on if not for Valerie's calm professional demeanor. I highly recommend calling Leavitt Group and asking for Valerie.

I'm in the real estate industry and often need an insurance team to assist my clients in the home…read morebuying process. Having industry professionals you can count on and send your clients to is invaluable. Tony and his team at the May Group are reliable and honest. I have the confidence that my clients are in wonderful hands! Thank you Tony and Team for putting your clients first.

I was directed to this insurance agency through the Dave Ramsey ELP site. I called and spoke to a…read morewoman whose name I don't remember, which I found quite rude. According to her, I am not allowed to request an ELP service because they have to keep calling me every time I make a request. She also claimed that they are the only local provider in my zip code and it's their territory which is not true, as another local provider had already contacted me. When it comes to shopping for home and auto insurance, I want at least three providers to compare. The agent seemed annoyed and entitled, expecting me to only wait for them. I have been using the ELP service for years and have always had a positive experience, but this is the first time it has not been the case. This insurance provider is unprofessional and gives the Dave Ramsey ELP service a bad reputation.

There are very few insurance conversations that make you feel refreshed once the dust settles…read more My recent dealings with Jessica Wichers, Personal Lines Team Coordinator at Cravens-Warren & Company, were one of those rare ones and left me feeling relieved rather than enraged. My family and I are looking forward to the future and the PEOPLE here at CW (Cravens-Warren) can make that future a little more safe and the path there a little easier. Personally, I found Ashley Hart, COO at CW, through Dave Ramsey's ELP program. If this interests you, you'll be happy to know that Ashley has: Attended live Ramsey Solutions events Attended EntreLeadership events Coordinated Financial Peace University class(es) Coordinated Legacy Journey class(es) Coordinated Smart Money Smart Kids class(es) At Cravens-Warren & Company, they, "service all of their client's accounts" and shop* the best price for your situation. All for no extra costs or hidden fees. After several email discussions, Jessica answered all my questions and it was clear that making the switch from State Farm to Travelers was the right decision. CW will "pro-actively look for any increases" and their team truly means it when they say that "this is our job and what we're here for; to take care of our clients".

After looking for affordable coverage and getting quotes left and right, I finally came upon Jesus…read moreGutierrez with Farmers Insurance. I was with State Farm and was paying $351 per month for full coverage on my car and liability on my truck. Jesus was able to get me covered for $203 a month!!!! Talk about savings!!! I am very pleased with his service. What insurance agent helps people at this time on a Friday night?? It's literally 8:43pm. He was quick and emailed me my receipt and my insurance cards. I am grateful that I found him after searching for two weeks. I almost lost hope and thought that I would have to give in to an outrageous premium. It doesn't matter if you live in Austin, or any other city in Texas, Jesus can do everything via email and phone. It is totally worth your time to look into his services and save money. I highly recommend Jesus Gutierrez to everyone! Thank you Jesus for helping me!!

You never really know how good your insurance is until you need it. We all want low rates, and…read moresomeone to answer the phone when we have a question, but that is just the start of it all. Unfortunately, my wife and I had to make a claim on our insurance, and it was at that time that we found out how great Matt Abel and the Kurtin insurance team really are. Matt calls to check on how everything is progressing and how our claim is being handled. The claims adjuster is amazing. She is looking for ways to make sure that she helps us. I am really happy that we have nationwide as our insurer. It turns out they really are on our side!

Very happy with service I received from Andrew Kim at Kurtin Insurance Agency! I needed to get new…read morecoverage (home, auto, flood) in place quickly and he was very thorough, patient, answered all my questions and has been excellent on follow through. We got everything handled within an hour or so. It is important to me to feel heard, which I did, and Andrew did not try to "up-sell" me on things I did not need. The prices for these policies was way better than what I expected, and way better than quotes received from State Farm. Very pleasant to work with and will definitely recommend to others.

I'm beyond disappointed with this agency. My wife has insurance through a State Farm agency, so…read morewhen I got fed up with GEICO, she suggested I apply with State Farm. I did so on November 15 through their website, looking to get a better rate. Sure enough, I did get a quote, and some expectations set that I would be receiving a call from this particular agency with possible follow up questions. I got a call from a woman (Sharon?) who asked a handful of questions and answered a couple of mine. She told me I'd receive my insurance cards in the mail, she'd email me a temporary card in the meantime, and she'd get back to me within an hour with an update to see if linking the policy to my wife's would reduce my rate further. I never got the email. I never got my log in credentials for online access, but I was able to get that squared away through their email verification system. Two weeks later, I never even got the hard copy in the mail. I called back but the office closes at 5:00pm and I keep missing them because no one answers the phone after about 4:45pm. After FOUR weeks, I finally get in touch with someone. The guy tells me that the lady I talked to is no longer with the agency, but couldn't explain to me why no one bothered to follow up with a brand new customer she'd been in touch with the day that she left the agency. He couldn't get my ID cards for me, so he transferred me to another lady. This one had the audacity to tell me that I was the one who did something wrong because I provided "inaccurate" information on my application. When I asked what was "inaccurate," I was told that I marked married but didn't provide any information for my wife. Not sure how I was supposed to provide information that I WASN'T ASKED FOR, but this idiot had the customer service failing to tell a still-new customer who was already upset with State Farm that the customer was the one who made a mistake when the agency has already made FOUR errors and has yet to apologize or resolve any of them. For all the "I can understand your frustration" quotes I keep hearing, they haven't done a thing to get me squared away. I had to call my wife to get her driver's license number, and of course when I called back (at about 4:58pm) they were already done for the day and I had to leave a message. Why they even need my wife's driver's license number when they already have her as a customer is beyond me, but apparently none of their systems interact with each other and my wife is housed at another agency in Houston and they can't access other State Farm clients, even though they can pull up the vehicle she has covered? I got a call back from Megan the following morning, who asked me the exact same questions I'd already answered three times to the first lady, the guy, and the second lady I'd talked to. Apparently these people do not know how to input anything into a computer and hit a save button. She also told me that they'd need a copy of my defensive driving certificate. That's not so much an issue since I expected it, but the first lady I'd talked to had explicitly told me that they could look it up in a state database and that I DIDN'T need to provide it. It's been four weeks since I applied and made my payment. Despite six phone calls and repeated verbal assurances that I have an active policy, they have yet to send me a single document in the mail. I've been given a temporary card showing 12/12 as an effective date of coverage (28 days after my application/payment), but I have yet to receive an insurance card showing coverage dating back to the date they charged my credit card, and I'm being told things are still being underwritten. The customer service at this particular agency is beyond lacking. Assuming everything comes back promptly, I'd be saving over $200 over six months by switching to State Farm. That said, I may not have the chance to go through with it, because I only have 30 days to cancel back to my application date and these people don't seem capable of getting anything done with any kind of speed.

They have been awesome. They worked with me to get a great rate and were very helpful when I needed…read morethem after an accident. Great team! Would highly recommend them.

Justin Lacy with Texas Farm Bureau Insurance is by far the worst agent, and person I've ever dealt…read morewith in the insurance business. He told me he didn't make much money off me and that is was best I just went and got insurance elsewhere. So that's what I tried to do. I called another Texas Farm Bureau Insurance agent and Justin had marked it in their computer system for the underwriter to not write me another policy. All because he has a personal vendetta against me. I did nothing wrong, I voiced my opinion about his lack of services, rude office staff and that I didn't appreciate how he treated me. He's now made it where Texas Farm Bureau Insurance company can not even make money off me. The worst experience I've ever had. Avoid Just Lacy at all cost. Do not waste your time.

I have not been pleased with my auto or home owners insurance companies. I thought the auto…read moreinsurance was high and I had to fight my home owners insurance after hail damage to our roof. We finally won against them and they paid to replace the entire roof but what a nightmare. The old company was Universal of North America...do not use them. I went online to J.D. Power, who rates national insurance companies, and noticed that Texas Farm Bureau had consistently been at the number one spot for several years. I contact their Katy office and spoke to agent Alan Inman, no relationship to me at all, and was very pleased. He cut my auto insurance premium in half for the same coverage and saved me about $1000/year on my home owners. He took the time to actually meet with me face to face and explained everything to my satisfaction. He has been very prompt in getting me copies of my documentation. I would recommend this company and agent to mother, in fact i have. Good job Texas Farm Bureau!

I used Hancy's Insurance agency because a person highly recommended them. They were profesional and…read more courteous. They got me the best price and coverage. I like that they explained the different types of coverage and what was best for me. I will continue to use them