If I could give zero stars, I would. This company has been nothing short of fraudulent. They failed to deliver the services we requested - after repeated requests to Roxana in the corporate office for over a month - ignored follow-up, and their management never once reached out despite assurances that they would. To make matters worse, they had the audacity to charge us almost $1000 for setting up a few traps around our home despite the fact that the technician never completed the follow-up visits -- confirmed by our tenant. This isn't just incompetence; it's dishonest. Do yourself a favor: steer clear. I never post reviews but in this case felt it was warranted to share as there are plenty of companies out there who actually deliver what they promise -- this is not one of them. read more

We've been with Fenn Termite and Pest Control for about three years and have had a great experience. We originally chose them because they gave us the best quote, and their pricing has always been very fair. A special thank you to our technician, Jacob -- he's been wonderful. He's knowledgeable, thorough, and genuinely kind, and we always felt comfortable having him in our home. Nothing but good things to say about Fenn. We'd definitely recommend them. read more

Timely, pleasant, professional, fairly priced. You can't go wrong. In our case - a gopher was the culprit.

Fenn did a great job getting rid of our little summer pests! We have 3 cats and a dog and the flea circus came to town. It took 2 treatments but heck we were inundated with them. Thank you guys for the great customer service, honesty and price! read more

When there is a big problem, they deny it and brush you off! Termites eating, our priceless antiques and they ignore the problem. Use a different company!! read more

I was looking for a service Their Prices were higher than others Did not go with them They did reply quickly read more

Great service! I had wasp nests that needed to take care of, i contacted through yelp, response was almost immediate, with clear quote (not call us and we will let you know like all other providers). Jacob came very quickly, he was very polite, answered all my questions, he was thorough and clean and I am so happy I could get this done so quickly. Also, there's a costumer portal so you can pay online, no need for cash. read more

This company does not value its customers' time. If you make an appointment, expect them to show up two hours late.

everything i am sure fenn will do nothing after listening to your rendition of the facts but our need to know the paying the highest price doesn't give you the best work only the biggest rip off !! fyi check the time the termination tents are installed 7pm check the light in the sky dark one pallet of tiles was broken installing the tent in the dark i did complain but was told you were not responsible for the broken tiles you are responsible for nothing what a great business model! i have more sound you need to see you work work subcontractor should deliver what you promise to answer your amazing question firstly check you records i did complain but i am not a carpenter i trusted the "best" do you check your dentists work ? read more

I love in an apartment complex that has them contracted to treat and control pests. We suddenly found ourselves infested with cockroaches. We were told that they would need to treat our apartment and we and we would need to clean our our entire kitchen and bathroom, and we and our ESA cats would need to vacate the apartment for about 6 hrs. We are both disabled. This was huge. Like moving. Our cats are indoor cats that have only had to be transported 2 times. We did what we were told to do, clean out the kitchen and bathroom. It was all moved into the living room for lack of other places to put things. Took us days. The company will apparently only give a 4hour window of time for arrival. They could come any time between 8 and 2, but they "USUALLY" come around at about 9:30-10:00am. I found out after the fact that we were also supposed to have moved everything away from the walls in the living and kitchen so they could treat the baseboards. This was not communicated. The company then recommended 2 or 3 more treatments... meaning that we would have to repeat this process for a month. Now, they are saying longer. They do not communicate well with the apartments or with us. We needed to actually pay to board our cats, which is costing us a fortune, and is stressful to us all, as we are not used to being separated and that only causes us more physical and emotional stress. We can't afford a hotel to stay in. We essentially only have a hotel now...one we cant be comfortable in. I can't tell you how unprofessional it is not to give a client an ETA that is a closer window than 4,hours, because that means that we have to assume that they could be there right at the earliest arrival time, yet, like today...they may not arrive until just before the end of that arrival time window. Which then puts us out of our home for at least 8hrs. I am not able to be in environments that are not temperature control or I become very ill. It took almost 4 days for all of us to recover last time. I had to sit in my car for 3hrs due to lack of communication from this company. They were supposed to tell us or the the apartment when they completed my apartment. Not even a door hanger or note. (They only did that the first time they treated, but did not call) 3 hours. In the heat. Screaming cats. Turning my car on and off for air conditioning... hoping that I didn't have to call 911for me, and hoping my cats didn't die. They did get sick and I had to pay $300.00 to take them to a vet. All because of the inability of this company to supply an accurate timeline and efficient communication. And to actually kill the cockroach issue. read more

We had our house tented for termites 8/1 - 8/3. During signing for work, Fenn Salesperson had me sign a waiver for any roof damage. That prompted me to ask how experienced the Fenn tenting team was with walking on a Cement Tile roofs. I was told that they were very experienced. Day of tenting, team inspected the roof prior to tenting and reported 10 tiles found damaged -- note: we had had 20 tiles replaced 6 months prior by a certified roofer. After the tenting process was complete, the tenting team reported 140 tiles damaged -- not simple cracks; rather large pieces of tile broken off (I have pictures). The roof repair costed almost double the tenting cost to replace the damaged tiles. The tenting teams excuse was that they had to work around the solar panels. Well, that does not explain the extreme damage done to part of roof where there are no solar panels. Also, much of the cracking of the tiles was in the middle of the tiles (again I have pictures). Someone who knows how to walk on cement tiles would walk toward the edges - where the lower tile overlays the upper, not on the part of the tile where there is only air underneath. I felt I was purposely lied to by the Fenn Sales Representative. read more

Fenn Termite & Pest Control - Pest Control Near Me - Ladera Ranch, California

See all

Someone from the company contacted me and they did not care about the poor service they provided. They even refused to refund the cancellation fee. I hired another company and they were shocked that our place was supposedly just treated with pesticide. There were spider webs everywhere. Very poor service. It is very unfortunate to see business fail so badly on such simple customer service. Stay away from them. read more

Great response. Quickly took care of our termite problem. Very friendly. We will definitely use this company again.

Not sure where all these high reviews are coming from. I have had nothing but a bad experience. I contacted this company when I was being over run by black widow spiders. Ended up paying another company to come out and finish the job. I was billed over $300 for a quarter (insane) and only received 2 on-site services. I would not recommend. read more

Tobias and Oscar are excellent representatives and professional service work. It is great recommendation for any kind of termite problem.

Due to work obligations, I was unable to make my original appt and Fenn was able to fit me in same day! Tobias and Oscar arrived and were a delight! Both were polite, considerate, informative, and very professional. I would highly recommend Fenn Termite, Tobias & Oscar!! Thanks guys!! read more

Great customer service. Can out quick! We have ants every summer so they helped clear those out from outside and inside the walls. Spraying was fast and we had to be out of the house for 2-4 hours. read more

Great quality wood work repairs by Sal and Louis. They showed up early every morning, on time and prepared to get the job done. Highly recommend for all repairs and upgrades. read more

We had not known what gophers were until they, unfortunately, decided to target our beautiful front yard which we had just finished pebbling and planting. We woke up to a mound of dirt on top of our fresh pebbles and were puzzled. The next day the mound had grown double in size and a neighbor identified the cause. I started calling around and was told the earliest would be next week. That's when I posted to my neighborhood group chat and a neighbor recommended Fenn. I called them the next day in a bit of a panic since the mound had now tripled in size and a second mound had appeared. All of our hard work was being ruined by these rodents! We couldn't wait at this point, we needed something done that day as we had read they could create up to 3 mounds per gopher and who knows how many there were... I called at 8am and they were able to send a tech that afternoon between 12-4pm. Miguel I. was our tech and was so knowledgeable and professional. He examined our front yard and with his tool was able to identify several tunnels that the evil vermin had created and used a carbon monoxide hose to exterminate them in their tunnels. (I think actually way more humane than the trapping skewering option others offered where they set traps and come back a week or so later to see if caught something). $85 for the one-time visit. We have referred him to our neighbors on either side to help mitigate the damage and likelihood of them returning to torture us. Very pleased and likely will transfer even our pest control quarterly service to them so we can have Miguel service our home. read more

Fenn Termite was employed by our HOA management company to abate termites in our attic and crawl space. Arthur was on time and did a very careful job. He was personable, neat and went out of his way to go the extra mile. I definitely recommend him and Fenn if you need Termite control. read more

Received a thorough inspection and reasonable quote from Brian Tetitla. I asked quite a few questions and Brian was very knowledgeable. I received service within two weeks of inspection. I highly recommend! read more

Would highly recommend Fenn Termite. We had a swarm of termites inside our house on Sunday. I was able to reach out to them on Yelp and Drew got back to me at 7:30 AM, before they were open on Monday morning and Juan Salas came out 3 hours after my request and provided a thorough inspection and provided a plan to treat our house. He also scheduled the work to be done before he left our house and the work was completed on time and as promised. We also signed up for their annual plan to cover any future termite issues with the house. read more

I had a wasp nest at the eaves of my roof and called Fenn to have it removed safely. The technician, Miguel, showed up and in a few minutes had the wasps and nest removed. He even scouted the entire perimeter of the house to make sure there weren't any other nests and gave some advice about keeping them and other pests away. 5 stars, highly recommend this company! read more

Fenn Termite & Pest Control - Wasp nest under roof - Pest Control Near Me - Ladera Ranch, California

See all

After weeks of unsuccessful traps and treatments on my own, I reached out for quotes. Fenn replied promptly and provided a quote with a special. I was able to secure an appointment within 48 hours. Mark, our tech, arrived as scheduled and got to work. Professional, personable and answered all of my questions. My neighbor has dogs and needed pet friendly products which was no problem. Cannot say enough about the customer service. Don't waste your money on home remedies. This service was less than what I have spent trying to do it myself. read more

Arthur treated our house for termites and did an awesome job! He was very friendly and thorough. Thank you Arthur! We also got treatment for spiders by another Fenn worker (wish I got his name) and he did a great job, quick and helpful! read more

We found subterranean termites coming up our bathroom vanity. Fidel came onsite and was great! He saw the mud tubes under the sink and knew exactly what to do. He worked with the office, and was able to complete the job while he was onsite. Fidel was fast, knowledge, courteous and explained everything clearly. Very happy with the experience. I highly recommend Fenn. read more

Fenn Termite & Pest Control - Pest Control Near Me - Ladera Ranch, California

I've only had terrific interactions and dealings with Fenn Pest Control. The office staff is pleasant and helpful with scheduling, the initial inspector, Juan was wonderful!! Such a sharp cookie. He came out and inspected our home for termites. He did a full-house FREE inspection and even told me the locations of dry rot that I needed to take care of. After the inspection he told me that I needed to just spot treat a few areas for termites and gave me the price. I called the office and they had Tobias out there within a week, taking care of my termites. I loved Tobias and had great interactions with him. The pricing was fair, the staff is courteous, kind and knowledgeable. I will always use Fenn and would recommend them to anyone in need of monthly bug sprays, or even a full house tenting. read more

As a new parent during a pandemic I have really had a lot of pressure and stress trying to keep up with all the "to dos". Being struck with mice in the middle everything else really put me in a bind. And I was super nervous about reaching out to an expert to deal with situation. To my surprise, I had such an amazing experience from the moment I called. Renessa was so helpful in scheduling me in to a next day visit. She was kind and understanding of my needs. The day of the visit, Anthony came to my house. He pulled up while my 19 month old was in the middle of a full on tantrum. Instead of getting annoyed he stepped in and helped me get her to stop crying and even made her laugh. His customer service and expertise was top notch. When he left I felt like I just hung out with a family member trying to help me through one of life's problems. Fenn just made a customer for life. I'll be sure to recommend them to all my friends and family. read more

Fenn Termite & Pest Control - You hear the scrathin' in the wall...who ya gonna call? Fenn Busters!!! - Pest Control Near Me - Ladera Ranch, California

I'm super impressed with Fenn Termite and Pest Control. Chris came out to the house for a free termite inspection and relayed his findings. Everything was low pressure and he answered all our questions. When Juan and Stuart came out to complete the treatment we received the same amazing service. They were friendly, efficient and knowledgeable. We are very happy with both the service and quality of work. read more

Great service and experience with Tobias, who came out for a termite inspection of our garage. Not only was he friendly and professional, but he also went above and beyond by diagnosing and fixing an issue we were having with our garage door. His attention to detail and willingness to help really stood out. I highly recommend Tonias for anyone needing a thorough and helpful service! read more

Our technician Arthur was on time, courtesy and did a thorough job treating the termite problem. He walked me through what was completely and I am satisfied Tom read more

Great quick response, friendly technician. Helped us figure out our bee problem. Great value.

I've worked with 3 local providers and Fenn is the best by far I usually have an ant problem, and this year we have had nothing after they came. My neighbors complain about spiders, we've seen one in our patio area in months. I'll be a long term customer read more

Technician Tobias was a pleasure to work with. He is a straight shooter, gave me options and got the job done via a process that made me comfortable. Fair pricing. I would use their services again. read more

I called Fenn for a subterranean termite problem. They were able to provide a free inspection within days, and kept their appointment time. Fidel came out and was very knowledgeable about all my options. I really appreciated his honesty and the fact that he had my best interest at heart. That goes a long way with me in winning my customer loyalty. Thank you Fidel! read more

Had Fenn come out and treat our home for ants. Mark was so awesome!! Super friendly and professional ! Took time to do the job right ! Not rushed or to quick to finish. Made sure all my questions were answered. We will continue to use Fenn of all our termite & pest issues !!! Thank you Fenn !!! read more

Marc showed up the same day that I called him. He caught the rat that was living on my property. I was so grateful. He was extremely professional and easy to contact in the two days it took to get rid of my rat problem. I highly recommend him for your extermination needs. read more

I had to write this review, because I am super impressed with this company and especially Juan Salas. His professionalism was impeccable. He was so thorough that I blew the other company I was looking at out of the water. He was helpful, informative, and very respectful of our home and time. Looking forward to seeing the rest of this project through and definitely will work with Juan Salas again. read more

After getting several quotes from other termite companies with very pushy or shady salespeople, I had Juan Salas from Fenn come out, do a proper inspection, and offer a treatment plan. He was polite, thorough, and well-spoken as he communicated the damage and the treatment options. I felt a high level of competence and trustworthiness. He was also the technician that came back to do the treatment, and it was the same - he was polite, thorough, and friendly he explained everything, including how long to wait to repair the damage and the warranty. I highly recommend Fenn and Juan Salas. read more

I am so impressed with Fenn! They were amazing from day 1 through the end. Fidel Lopez was professional, knowledgable, honest and made sure everything was done right. The communication with him and everyone in the process was top notch! We had to get wood work done and termite spot treatments and they would always give me a courtesy call and let me know they were on their way. They were polite, professional, hardworking, fast and the quality of work was outstanding. We were very happy with the results. If you are on the fence... just do it! These are the best guys out there! read more