I don't know why someone previously only gave them one star, I'd like to give them a dozen! The…read morecustomer service was just as splendid as are the appliances that we purchased and those "Wonderful" folks whom installed them. Moving to town from Chicago, we weren't sure of what to expect as Chicago stinks!!!! Crossville and MTNG Rock! So glad that we moved here! P.S. Love my gas line grille.

We just purchased a home in Bronston. We contacted the Bronston Water Association to learn how we…read morecontinue to keep water at our house. The representative was very kind and explained what we needed to do. After we closed on the house we went to the Bronston Water Association and the person that waited on us was very nice. She explained what we needed to do and how we could make our payments online. She did a great job of explaining all of this to us and we have had no issues with our water or paying our bill on line.

I have been with this company for 20 years and always had excellent service until 2 days ago. I…read morecalled because my gas fireplace logs would not stay lit. I completely expected it to take a couple of weeks for the repairman to come to the house since it was not an emergency visit and I was fine with waiting as long as I knew when to be home for them to come to the house. Imagine my shock when I contacted the Clinton office only to be told they would not make an appointment but would have their repairman call me when they got around to me and then he would show up at my house and that I had to be home for him to be there. What??? I asked " what if I am am at work when he calls and says he can come and was told, I needed to be there if I wanted the items repaired, but that if I wasn't home then they wouldn't charge me the $50 fee!?! Well, duh. I asked if she could at least give me a possible time frame the repairman might call - like a day, a week, a month?? and she said no. I just had to wait till they called. Seriously????? So I am just supposed to hang around the house and wait for a call??? Sorry, but I don't know anyone that can afford that kind of wasted time these days, especially me. Then I spoke with a friend about this situation and she recommended calling the Lafollette Office. What a HUGE difference!!! (Thus the 4 star rating). The young lady that answered the phone was very polite and informative and explained that she would contact one of the repairmen and have them give us a call either same day or the next to set up a time. It wasn't a couple hours later we received a phone call and the repairman came to the house and fixed the gas fireplace logs in less than 20 minutes. He was very knowledgeable and explained step by step what he was doing to repair the gas logs. He also told us that they try to always do same day service, if possible and he was very surprised at the attitude I had encountered at the Clinton Office. I can assure you, from now on I will only be contacting the Lafollette Office.

I have never meet a company as money hungry as this. So my tank rental is due in July 2018 I call…read morefirst week of August, they inform me that they have came out twice. First to hang a door hanger for the 48 dollar rental, then came back again to put a lock on the tank for the gas that has already been paid for. Now the 48 $ tank rental is up to 122.80. Never have I seen a late charge like that. FYI owner Del Neal you should be ashamed of your company....

Tuesday June 11, 2019 around 12:12 in the afternoon, Gena Sharpe was very happy to help me with all…read moremy billing Questions. My two sons' and I really enjoy the benefits of having electricity in our home every day. We as a family love the luxury of heat in the wintertime and air condition in the summer time. The entire staff at the western Ave payment center has always been kind and helpful each month. Thanks Gena Sharpe for going above and beyond excellent customer service each month to provide me with outstanding service thru Knoxville Utility Board.

I had a home built and completed mid January. A KUB account officially started in January, 2026. I…read morepaid my utility bills in full and on time every month they come in. In August, I receive a call from a collections agency saying they are trying to collect the over $800 bill due for KUB. This was never shown on any prior KUB bill I received. I call KUB and after multiple calls, they discover they assessed me a fine for a contracter who illegally tapped into their water line back in November but sent the bill to the wrong address. This is the first I hear about it. I explain that the contractor has been paid in full and is in the wind and request some common sense on their part after they acknowledge they mailed the one and only notice to the wrong address. Nope. They demand I pay the bill since I am the home owner and am responsible. I requested multiple times for them to use common sense. So because they failed to notify me in a timely manner, I'm left holding the bag. I even told them I would gladly write the check for their estimated water usage, but that wasn't good enough. I am seriously disappointed with KUB. Their official response? "Sorry, that is policy" Well I wonder how it would go over it I told them, "Sorry, it is my policy to not pay KUB when they failed to notify me due to their mistake of sending the invoice to the wrong address." Sadly as we know, the consumer ultimately takes it in the shorts.

LCUB Pricing is outragious. I was charged 174.00…read more to have water turned off due to a broken outside pipe and water running down the road. Being an disabled old lady with no way to do this, had no choice .. I figured it's was their job,their property. ​How can they charge so much for a minute ad a half to bend over and turned a valve. The elderly on fixed incomes canot afford these charge and consideration should be given.This is ridiculous. .How did they come up with this amount and how do the ILETE think we can pay these kind of charges!!! I hope the ppl responsible, has to face the same issues before they leave this world!!!

If there were an option to leave a negative-star review, I would, because they haven't earned even…read moreone star. We've been LCUB customers for a year. Prior to that, we had KUB for everything, but LCUB was the only option at our new house. First: I already had a relatively negative opinion of them because our power randomly goes out at least three times a month. Sometimes it will go out, come back on, go out again, etc., sometimes for hours. So, we don't have reliable electricity--which is wild in 2026. Second: This brings me to today. We had a billing issue, and our payment wasn't processed as expected, so we had a small past-due balance. We never received a notice, and we never got a call. They just randomly turned our service off, which feels unnecessary considering we hadn't been notified, but whatever. The power was turned off at 11:00. I logged on, saw the problem, paid the bill, and waited. The power still hadn't come back on, which was concerning, but as I mentioned in my first point, we lose power frequently. So my next thought was, "Oh, there must be an outage." I decided to take my toddler to lunch since the power was out and cooking was off the table. As I was leaving, I looked around the neighborhood to see if other people had power, and it didn't appear that my neighborhood had power. So I figured that surely, by the time we finished lunch and went to the store, they would have fixed the issue. Fast-forward to 3:15 PM. We got home after picking my oldest up from school. Still no power--but everyone on my street clearly had power. I then made several attempts to call LCUB, but I was disconnected every time I tried to select an extension option. Eventually, I managed to get someone on the phone. She was EXTREMELY RUDE. I've worked in customer service, so I didn't lose it on this woman because I know that the situation itself wasn't her fault. But I was trying to explain everything that had happened, and she interrupted me and told me she didn't want to hear all of that and just wanted the account number. She confirmed that our service had been disconnected because of the past-due balance and then said, "Well, it should've been turned back on at 11:10." I explained that it wasn't. She said, "Okay... I'll email the other team and tell them to turn it back on." Then she just hung up. So, here I am, on hold with them again, trying to make sure this gets turned back on today. They close in 6 minutes, and at this point, I have absolutely no faith in this company. I understand that things happen. I understand that disconnections happen when there is a past-due balance. But there is absolutely no excuse for the attitude or the blatant lack of customer service. LCUB has people trapped because they know that people don't have a choice. Reading these other reviews it's clear that this is absolutely something they are aware of and they choose to disregard it. It's gross. Anyone who hasn't done this - make your voice heard and file a complaint. Maybe if enough people speak up they will do something about it.. https://stateoftennessee.formstack.com/forms/tra_utility_complaint_form

Trash company! Spent all their money on nice building, so they do not have the resources to restore…read morepower in a timely manner. Should have spent the money on more employees and better equipment. Whoever is in charge should be fired for stupidity. 2 hours with no power and the sun has been shining bright for an hour. Guess everyone is on break?

If you are attached to 1980 this is the utility company for you. Show up in person from 8-5 M-F to…read moreset up utility service and bring all the paperwork you possibly can. They only accept cash. The employees are not happy, and the process is painful for something that could be done online. Oh yeah, this is a monopoly too unless you can live off the grid.