Such great team with same day crowns! My fiancé used to work here and the environment just felt…read moreincredibly warming and light hearted!

I came here for an emergency root canal. It took 11 appointments over 3 months for them to "finish"…read moreI have had pain, swelling, infection, not to mention the time off I have had to take. They DO NOT CARE about their patients what soever and the doctors will lie to your face so that they can make their money. Very sad and they should be shut down immediately!

I have been a patient at Grace Family Dental since the facility was in the Park Avenue/Grove Street…read morearea. At the time, I could walk to the office--which was part of the attraction. The office moved to Grafton Street. I followed. Thirteen years later I am still a patient. Dr. Mundra and her staff are a joy to work with. In my case, my salivary glands became underachievers as a result of a medication I was prescribed. The number of cavities I got began to increase. But, as one of the hygienists put it, "it's our job to educate, not to judge." The hygienists were more than willing to teach how to protect my teeth. Swishing with water after eating; reducing sugar in the diet; showing me how to improve flossing and brushing techniques, and suggesting products (with coupons) that keep the mouth moist improved things nicely. As a result, I had fewer cavities. Plus, I lost fifteen pounds in eight months, and my A1C level is lower. Dentistry is truly important for the whole body. Thank you Grace Family Dental.

I have been going to Grace Family Dental for several years. The staff is wonderful, they really…read morecare and they are punctual. No complaints at all!! I highly recommend them!!!

I can not say enough good things about everyone at Union. I wish i had found them 10 years ago, I…read morewould have had all my teeth. I am 57 years old and on Mass heath because of a back injury. Most of the time dentist treat you badly, they pull the teeth that bother u and send you on the way. This time i was looking for a new dentist to just take all my teeth, I was just so fed up, Union fixed all my teeth. Everyone from the minute you walk in to the dentist take such good care, i dont mind going., they are kind and always on time.

Anyone reading this, I have a feel good wholesome story to share in concerns to Union Dental in…read moreShrewsbury! I-like many, during the pandemic skipped out on dental visits and hunkered down. So until today I haven't seen a dentist since February 2020 and with my problematic dental history that was a mistake. An old filling from a different dentist popped out and it turned into a hot tooth leaving me in a lot of pain. Now I know it was only by chance, but of all the dentists I called, Union Dental Shrewsbury had the soonest appointment available and there I went. They have an easy online form to fill out so you don't have to sit and fill out a bunch of paperwork there. The receptionist was friendly and welcoming, the place was clean and still taking COVID guidelines seriously. Unfortunately I'm an unintentional difficult dental patient, I tend to require an extra dose of numbing and additionally it usually takes a little bit longer for the numbing to set in for me than others. Today's visit for whatever reason, this particular tooth was a very hot tooth and despite double doses in more nerves the tooth remained active and angry even after half an hour. It was looking like the filling would have to be rescheduled and not once did my dentist Mrs Kim nor did her assistant (hate myself for forgetting her name!) make me feel like a burden at any point. I was a bit embarrassed about it but both were very comforting, attentive and taking it in good stride. I understand business is business and they have other people in need they have to attend to so I was fully accepting that Id be going home still with pain. I could tell Mrs.Kim was stressed from that and really didn't want to do that to me (wouldn't be her fault!) but she didn't give up. Whomever had an appointment after myself was an extremely good Samaritan I wish I could thank personally-- because they willingly let go of their appointment so that Mrs. Kim could try again to work with my ridiculous tooth. Thanks to this Samaritan and this team my tooth eventually chilled the hell out (after a full hour....) and I was able to get the filling. I do feel like most dental businesses (and I honestly wouldn't blame them) would definitely not have attempted to reschedule the next person---to help a Masshealth patient no less. They went above and beyond and not once did they show any irritation towards me and were purely kind and dedicated. I was seeing a different dentist before who couldn't get me sooner but the bedside manner is like night and day and I'll be completely switching to Shrewsbury Union Dental. In my whole life this was the best experience I've had at a dentist- even if the next patient had refused to give up their appointment. Now I feel the need to pay it forward some how!

Finally brought my 4 1/2 year old and 21 month old to their first dental appointments and made one…read morefor myself and my husband, too. Dr Tau was awesome with my kids (no screaming or crying) and she is gentle (as a dentist can be) and uses words the kids can understand and not be scared of. I went to get a cavity filled by Dr. T yesterday, and he was great too! I have had many fillings in my life, but this is the first one where I can actually bite down normally after the Novocaine wore off. The staff is also wicked friendly. Highly recommended!!!

AWFUL communication. My son had an appointment for caps, the reminder text message says 815, I live…read morean hour away. They call me at 7 am because the appointment, unknown to myself because the text says 815, his appointment had started. I tell them I can hop in the car and come now, and they tell me they cant. My husband took the day off, I rearranged everyone's schedule, for them to cancel on us and give no other options. I do NOT recommend them to anyone. Unless you live 5 minutes down the road. There are other good pediatric dentist in the area, dont waste your time because they will waste yours.

Always efficient and pleasant. A very well run practice. Of course, excellent, high quality dental…read morework.

I was happy to find this office based on reviews, I chose Dr. Shanon…read more the second appointment I went for a crown and she tried to tell me that my tooth there is something wrong with it, you have to pull it off and you need an implant, she immidiately suggested her husband office westboroug or northborogh now I dont rememeber. I insisted for Dr. Shustack to see me for a second opinion and then that instant she said lets wait for 10 days and see if it gets better , I went to see dr. Shustack for the second opinion and he was not even there, it was her and guess what.. My tooth was perfectly fine, her coment, oh wowww this never happened before. so guess what now I have my crown. i am sure this pissed her off that she kicked my husband off the office because of 3 non show, which for 2 of them I called in advance, and for the last one We had a family emergency and I couldn't call. that was enough for us to receive a letter home telling us that my husband was kicked out, she knew very well that I was going to leave too if the husband is kicked out. they did not send us a prior letter to let us know hey if there is another non show you no longer can be our clients. They immidieately sent the letter that he is not part of that office anymore. Despite my phone calls and emails I sent to the office nothing changed. They also made a discriminatorty decision, as my husband is a truck driver and he needs to find someone to fit his schedule. I still have the secretary voice mail. I sent an email to dr. Shustack office explaining everything and no response at all, not even a phone call from Dr. Shustack. Nothing. I have been with my prior dentist for 10 years and bnever had an issue. this was the worse experience ever and the worse dentist ever. Be aware of her. Very disapponted and very unfairly tretated, very discriminatory.

I don't have a problem with an office cancelling an appointment that isn't confirmed. As I said, I…read moreDID confirm the appointment. On Aptil 16, at 11:06am, I received a call from Univ. Dental. I told the caller that I would be there. When I showed up (20 minutes before my appointment), I was told that, because I didn't confirm it, they cancelled. The receptionist also said that they sent me a text message. I pointed out that I don't use a cell phone; the phone number they have for me is a wired phone. I stated that I received a call from a person, and confirmed the appointment verbally. Somebody there called me for a confirmation, got one, and failed to record it properly. When I got a referral to two endodontists a few months earlier, the x-rays that were supposed to be sent from Univ. Dental to the second never arrived. [The first claimed that they were of low quality and did another set.] [I assume the confusion is because there are two separate endodontists (in the same building) with similar names: Worcester Endodontics and Endodontics of Worcester County (sometimes abbreviated to Worcester County Endodontics). Whoever sent them sent them to an approximation of the correct place; not the correct place. Around the same time, as I went to pay, after a cleaning, the receptionist said, "No charge". At an appointment a week or so later, I was told that I didn't pay, as I should have at the previous appointment.

The dentist was very mean, arrogant and told us we could leave when we went to get her partial…read morerepaired. The partial never fit right when they did it, and now a tooth fell from it. I noticed another customer arguing with them when we got there. I wouldn't even get my teeth cleaned there.

In 1997 I had a bridge put in my mouth at another dentist and it lasted forever. Never a problem…read more I move to Massachusetts and my Modern Dentistry hygienist suddenly tells me the bridge is loose. I found that odd because it didn't appear to be as I brush and floss regularly. Time and time again she and the dentist kept telling me it's loose, but I'm not seeing or feeling that at all. I finally cave in and have the bridge replaced. Not even 3 months later the new bridge pops loose!!! Falls right out of my mouth!! I set up an appointment and they fix it...then they charge me $100!!!!!!!! Out of pure principle I refused pay the invoice so they send my account to collections. UPDATE: The bridge fell out AGAIN!!!! Second time! Their level of incompetence is astounding.

Terrible Service. Don't answer calls. Hurt your gums. Poke teeth. Receptionists are not good,read more

No respect of your time and will have you waiting long periods of time during dental work …read more. leading to extra novacane .receptionist has a lack of care for her job and zero customer service .. I couldn't even get hi I'm good how are you and was ignored . Sad I love my dentist hygienist but won't be back

Lakeside Dental is the place to go! I had an emergency right before a wedding I'm in Memorial Day…read moreweekend and they got me right in during a busy week. this is not the first time I have had an emergency where they took me right away! I would never go anywhere else. Tracey is incredible and makes magic happen getting me in and Dr. Fein is absolutely fantastic at what she does! I can't say enough about the team at Lakeside Dental.

My family and I have been a patient of Dr. Xu for over 10 years. Hands down an amazing dentist that…read morecares about his patients. Always personable and professional. Making appointments with his staff is easy and it's nice to walk in with someone who knows your name. Being a healthcare professional myself the service I receive here is hands down the best and I would never give such a glowing review if I did not think so. Thank you Dr. Xu and team for all you do.

Dr. Xus dental office is a great choice for dental care. The entire staff are professional, and…read morecaring. Dr. Xu made time for all of my dental needs, including an emergency visit on his day off! This office is the only dental office I will use. I highly recommend him for anyone looking for a new dentist, or looking to change dentists. Tammy T.