We were looking for flooring, so we stopped by. A young lady named Abby greeted us at the door and…read moreoffered to show us the flooring. She did a great job helping us make a selection and gave us an estimate. She was friendly and helpful; very easy to work with. We will definitely go back.

They have in stock floor models and if they're out they'll ask you if you want them to get one…read moreready for you. Then they charge a fee for preparing something they already stock. In addition they will not tell you about the fee until you get the bill. Dishonest practices.

Pretty decent target. Old school set up…read more A large group of young male hoodlums came rushing out the entrance as I entered. They pushed passed me and jumped in a car and drug 2 of the boys across the parking lot by the open door. Stupid, not not Targets fault.

Called customer service to ask a question, got a one word response and then got hung up on.read more

Was in the store maybe 15 minutes. Had to pick up something, then I decided to browse (naturally)…read more The only words spoken to me by any employee was the total of my order and a 'there you go' when they handed me my purchase. I had even actually considered just walking out as no one even noticed me at the register for several minutes. I was literally within 2 feet of an employee restocking and she only spoke to her coworker. Would it have been so hard to say "sorry for your wait" or "thank you" after my purchase? Person who rang up my items didn't even seem to want to be there. It's a shame, as I have enjoyed previous shopping experiences there.

Great store! Even better prices! Great customer service. Same prices as big box but with someone…read morewho will explain the functions of the items for you so you can compare and buy just what you need! There were a lot of things I needed that I didn't know about until I went inside!

Absolutely zero customer service. Scheduled a delivery for…read more2/23/24 Delivery was not made and they rescheduled for 2/27/24 which was unacceptable. They also will refund your money in 3-5 days. No more Home Depot for me.

I went to buy a piece of marble tile and they don't cut tiles!!! I bought it anyways and hope to…read moreget it cut elsewhere but it's pretty stupid they can't cut the tiles they sell. The employees were nice, when I could find them (which was difficult). Overall not a great experience. They were not helpful and don't offer the services that I need and that are necessary to the items they sell. Crazy stuff, man.

We received the most awful customer service at this store from any business in the history of…read moreretail. After confirming a 2 hour time frame at 12:44 with an associate to pick up my on-line order, it was closer to 3 hours before I arrived. I phoned from the parking lot and the order had not been filled. I went in the store to see why we were still waiting to be told they couldn't get to it because now it was raining. The associate admitted speaking to me, but denied I gave him a time. I suppose we just talked about the weather. I left without my order, a tank of gas and 3 hours wasted.

I do not normally write reviews unless my experience is top notch or lowest on the scale…read more Unfortunately, this was was the lowest on the scale. It's been over 24 hours since I filed a complaint with Customer Care and supposedly the Regional Manager was going to return my call. I have not heard from anyone. Lumber Liquidators in Bowling Green is managed by terrible leadership. I entered the store on Saturday, January 18th for the very first time ever. The Manager continued to but in while the salesman, Brandon Wilson(according to my paper work) was talking to us. Brandon did a great job answering the questions that we had, and explaining the difference in between the types of underlayment. I returned to the store on Wednesday, January 29th to order the hardwood floor. I presented a check for the order to be placed, and I was asked to show my Driver's License which is to be expected. I was given a receipt and out the door I went. Hardwood finally arrived and I called the store to schedule a pickup on Wednesday, February 19th. Here is where the shopping experience really went South. Jeremy who I had spoken with on the phone was helping another customer, so the Manager had to assist us. I'm not sure he likes or needs to be in customer service. His attitude definitely says no. I presented a check from the same account that they accepted on January 29th as well as a second check to cover the balance. They were not able to accept the check this time. The check wouldn't go through the system, but it went through fine on January 29th. The check was drawn on a local community bank in Bowling Green, and they could of called the Bank and verified any information that they needed. I told the Manager that they accepted the check on January 29th without any problem. He stood there and looked me in the eye and said, I can't accept it. He didn't try to run it again or anything. WOW! After several comments back and forth, I said forget it and give me a refund. Guess his store doesn't need my business. I asked for a number to call to follow up on my refund, and he gave me 1-800-hardwood which is far from the correct number. Keep in mind he is the Manager of this store ....WOW RIGHT!! My refund will be mailed within ten days from corporate. I followed up with corporate office myself to let them know what quality management they have in Bowling Green. Can you believe a Manager would act this way? We all know that every computer system has a work around before you let a paying customer walk out of your place of business without them purchasing what you ordered for them I definitely recommend you shopping anywhere, but here for your hardwood flooring needs! Update: Well today is March 5th and I have yet to receive my $330.00 refund. I called Customer Care yesterday and they were supposed to overnight my refund and it's still not here!!

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From the owner: For those seeking exemplary craftsmanship and tailored living spaces, look no further than Focal…read moreBuilding Group, based in Bowling Green, KY. With a sterling reputation for crafting custom homes and executing renovations of distinction, Focal Building Group stands as a beacon of quality and expertise in the region. At Focal Building Group, every project is approached with precision and passion, ensuring that each home reflects the unique vision and lifestyle of its owner. With a wealth of experience in the industry, the team at Focal Building Group possesses the expertise and insight to bring even the most ambitious dreams to life. As proud members of the Southern Kentucky Builder Association, Focal Building Group is committed to upholding the highest standards of professionalism and integrity in every aspect of their work. From initial consultation to final execution, clients can expect nothing short of excellence and dedication from the Focal team. Whether you're envisioning the creation of a bespoke custom home or the transformation of an existing space through renovations, Focal Building Group is equipped to turn your ideas into reality. For inquiries or to schedule a consultation, contact Focal Building Group at 270-303-5955, and embark on the journey towards your dream home today.