So first let me say make an appointment if you want to get assistance with your project. This place while a showroom isn't like your typical store that associates are just waiting for you to come in. I had seen some stuff online via Ferguson's website, but I wanted to actually chat with a person in real life about my proposed project so in that way I could walk through what I was looking for and wanted. We worked with Darin who was fantastic btw! My husband and I sort of went through with what I was looking for which included plumbing fixatures for two bathrooms and a chandelier for our foyer. He was great gave us different options at different price points also he helped figure out what I was trying to explain (I told him I don't know all of the technical names of the things, but he was able to decipher) and help us think through what we needed. Darin super knowledgeable! Now a few other points of advice if you are a first timer, pictures of what you want to do helpful even if they are inspo photos, if you've got space measurements even better. Also, if you are thinking of changing out plumbing perhaps having your preferred plumber come out to give you an idea of materials required for your project (I opted to do it in reverse). read more

Returned two pulls. The associate told me they'd ship together but instead they shipped separately. I paid $30 for the pulls and only got $6 back. Seriously??? Truth is you can buy everything Ferguson carries from Home Depot online--including the same Amerock pulls--get a military discount, and return items in-store WITHOUT paying shipping fees. From now on, I'd only step into Ferguson for ideas and then purchase at Home Depot. HOME DEPOT WINS! read more

Only if you make an appointment. Don't just stop by as they don't offer customer assistance.

Great service! Love working with Matt! He helped us when we redid a bathroom two years ago, and today helped us with a light fixture. Matt is kind, attentive, and helpful. Matt was great at advising us on the size of the light fixture that would be best for a large room and understood our style and budget. read more

Matt who helped me was very helpful! I had gotten my previous faucet for bathroom from here a couple years ago and I really liked it. Although they didn't have my info in their database any longer he helped me find exactly what I was looking for. The hose is a little smaller on my dual shower head but I can live with it. Yes it is a little more expensive than Lowe's or Home Depot but sometimes you need that extra quality read more

I went into the showroom to purchase 4 appliances-- total over $20k. had to make appointment. came back with appointment with Jon. He was unable to show me any of the appliances but said he could order. said he would send me a quote. that was over a week ago. Going elsewhere. Looks like my experience is not isolated. Very poor customer seevice read more

We went to this place on recommendation from our contractor. We went to the we site and did not see that we needed an appointment. We just wanted a shower fixture and a a vanity and toilet. We left because no one seemed interested in helping us. They had a bunch of people on the floor but they seemed disinterested. I rarely write reviews but I would steer clear clear of this company. Snotty and seem to have enough business that they don't need my business read more

Nice selection of kitchen and bath fixtures, lighting, sinks, tubs, and kitchen appliances. However, just because this is a "Showroom," don't expect that anyone from Ferguson will be available to help you if you walk in off the street. Instead, if you expect to get any help, you must schedule an appointment. Ferguson has yet to figure out - that if they are so busy and that walk ins are getting turned away - they are throwing money down the toilet. I had money to spend on light fixtures - and Ferguson won't be getting that cash. I've found some other places that carry the LED fixtures I want - that have actual customer service without having to schedule an appointment. read more

Ferguson Bath, Kitchen & Lighting Gallery - Kitchen & Bath Near Me - Chantilly, Virginia

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We worked with Victoria at Ferguson for the purchase of our Thermador microwave and she was an absolute STAR. She was extremely helpful and made the entire process seamless. The installation was quick and couldn't have been easier. Fantastic customer service and overall purchase transaction. We will certainly be purchasing from Ferguson again and would highly recommend Victoria and her team! read more

You couldn't get a less caring unprofessional team at this showroom. Kerry who used to work here, was great. Actually cared about what he did but the staff now barely wanted to help and the young lady who stared at me like I had 2 heads at 4:50, was more concerned about leaving at 5 than answering a simple question. Unfortunately my husband heard the conversation and decided he proffered to support another business since the new staff was more concerned about there phones and screens. Will update with a name of the lady and young man that could have cared less to help. Take your business elsewhere. read more

A big piece of making a home remodel or having work done is setting up timelines and getting everything to line up appropriately. This helps the entire situation be less stressful. This is where customer service and a good representative is very helpful. And this is where Ferguson failed. The Mister and I made an appointment on a Saturday with Arissa to discuss adding in a wet bar to our basement. The whole appointment, she was so disengaged. As our appointment was ending, we had to ask if we could get a counter top, sink and faucet. It was like pulling teeth to get her to add these to the order. As we're still shopping, we see her running out the door leaving for the day. Guess the positive is she wasn't trying to upsell us anything that's for sure! So, we leave confused about what happens next. During our consultation that day, we asked if the flooring goes in first, or the cabinets. We got a "doesn't really matter". Well, fast forward 3 weeks when the cabinets are ready to deliver, and we get an email asking if our floors are in. What!?! We were waiting on YOU! Next starts the panic trying to find a flooring company who can install tiles ASAP. Once tiles get in, we scheduled delivery of the cabinets and the counter top installation. Then I sent an email during the cabinet scheduling: "Are we set for the counter top install on the 10th? I want to get the plumber scheduled after to hook up the sink" The response from Arissa: "Yes, we are confirmed for the 10th!" Based on that response, one would reasonably assume the counter tops are getting INSTALLED on the 10th!! So, I schedule a friend to come stay at the house so I don't have to take any further vacation days from work. I get home the evening of the 10th, and find out the counter top guys only MEASURED. Not Installed. Now, I'm in a panic, because I have the plumber scheduled and back splash tilers coming based on the counter top installation. Arissa's response to my panic was laughable. She said they always measure first and they were coming a week later to actually install. She assumed I understood the process. Never, ever in the email exchanges, or initial meeting at Ferguson were 2 dates for counter tops ever discussed. The only date was INSTALL. So, of course I had to push all the other appointments back and take of more vacation time from work. Maybe some of the other reps are better at Ferguson. But I would never recommend Arissa. She made the whole process more confusing and stressful than it had to be. read more

Their products look good, but customer service is horrible! I called ahead to ask if I can just stop by without making an appointment because I wasn't exactly sure what time I would be in that area. Lady on the phone told me absolutely no problem. When I arrived and was looking good 20 minutes no one came to greet me or ask if I need help. So I asked myself if I can talk to someone about remodeling my kitchen and bath. The response was no, I need to make an appointment first. There were 3 other employees that I saw there who weren't doing anything , just wondering around, only a few other customers in the store. So they obviously weren't busy, plus I called ahead. Their products look good, but I will take my money somewhere else for sure. read more

Never again! After waiting a week before I could visit, I had to reschedule because of work. Unfortunately, I was told they next had appointments three weeks later. Seriously?! Are they that busy? I bet they'd want me to wait months before they even have a suitable vanity in stock. Here's to hoping this store ends up in the dustbin of showroom history! Even more questionable than that experience was getting a survey afterward. For what? To talk to a phone router? read more

Beautiful showroom, but don't ever order anything from them. They need a few lessons in customer service. read more

Worst Customer Service Ever Precious wanted to replace a lighting fixture in the foyer. She had ordered something online, but when it came, it didn't look as good as she thought it was going to look. So we tried to find a showroom somewhere in the area. We went to this place. They have a nice showroom. Oh it's nice. They have chandeliers and lights and toilets and baths and shower stalls and all kinds of nice appliances. They don't sell cheap junk at this place either. Everything was very nice. The only problem is that the customer service just tanks to the extent that it's just not worth it. It's really that bad. Precious found something that she liked, and she ordered it. It came with a part missing. No big deal. Well, that would otherwise be no big deal at all for any other appliance outlet on the face of the earth, but evidently it was too much of a challenge for this place. At first we couldn't get a return call. We called the salesman and left messages. We called the receptionist who gave us his email address. It was just a little silver colored screw cap. We took a picture of it showing where the piece was missing from and we took a picture from the internet of what the missing piece looks like and emailed it to the salesman. Then the guy sent us an extra set of parts. We weren't missing the assembly parts. A piece of the actual lamp itself was missing. So we tried to explain it to the guy, and he did actually get it. He said that he was going to take the part off of the display model. But he didn't. We had to drive there to pick up the little screw cap. When when we got there, we had to wait for a few minutes so we went to see the display model. I noticed that all the parts were intact. Evidently, I thought to myself, they found the part from somewhere else and didn't need to cannibalize the display model. Good for them. When we got back, we realized that it was the wrong size. It was too big. It didn't screw onto the screw. They cheesed us. The guy said he was going to take the part from the display model. The display model was intact so he was lying to us. They cheesed us. OH!!! This was after two weeks of back and forth. And then when we returned it, they wouldn't even credit our credit card. They credited it to our Ferguson's account. I didn't even know we HAD a Ferguson's account. We have to call the accounting department if we want an actual refund. That is so pathetic. read more

At approximately the one minute mark after arrival here we were greeted by what could arguably be the rudest receptionist on the planet. It's no wonder the reviews on this place are so low. read more

What an amazing cornucopia of stuff I totally can't afford! What it WAS good for was being able to check out products in an actual STORE type environment. I say store type environment because it's a bit of a challenge to actually BUY something there, make an appointment? err... read more

This place is a nightmare to deal with. I have never experienced such apathetic customer service. Visited them to place an $8,000 appliance order and the sales people just do not follow-up with you. Repeated emails are required to get a response and move the process forward. Sent my unanswered emails to their customer service team and the general manager, and they also went unanswered. I have never worked so hard to get someone to take my business. Took six weeks for them to place my order, and now a month later we are still waiting for delivery. You have been warned. read more

If I could rate 0 stars I would!! My husband and I were advised to come to Ferguson by our kitchen contractor to look for appliances. We stopped by the front desk and spoke with a lady- she was very courteous and directed us on our way. Once in the kitchen area we were looking around and talking about the appliances. I saw at least 4 Ferguson employees sitting at their desks- not one came to attend to us. We went back to the receptionist at the front desk who told us we needed to schedule an appointment with John, who was on a phone consultation and unavailable. We continued looking around and at some point someone gave us a pager. So back in the kitchen appliance area the Ferguson employee, John, is on the phone. We heard him talking about "beer- thirty" and clearly making social plans. He also made another personal call while we were very clearly waiting for someone to help for about 30 mins. I will also give this feedback to my contractor and will not return to Ferguson. read more

Very horrible customer service. Had the part I needed but wouldn't provide it because it was reserved to someone else when we called and were told they had the part and had them even go out it at the desk for us. Will never use them again! read more

Bought a tub and drain from them, but when we tried to return the unused/ unopened $200 drain, was told they just needed to look it over and should be able to refund us. A month after not hearing from them took me 3 times to get a hold of someone just to be told that the return was denied and to come pick up the drain. I honestly don't think anyone was planning to ever contact us back about the return or refund. Very disappointed, will not use them again. read more

Ferguson's has a great showroom with lots of terrific options on just about anything your house's interior would need. In particular, the service from Christopher Norfolk was very impressive. He was not only very helpful, he also showed a lot of patience as we went through the process of making a lot of choices. And his follow up was always timely and impeccable. Even their delivery professional, Randy, was incredibly nice. If you are doing any level of renovation work to your home, Ferguson's is definitely worth a visit! read more

One of the worst customer service experiences we've encountered in years. We're about to begin a kitchen renovation and are in the market for quality appliances and fixtures. However, Ferguson will not receive our business. The sales associates displayed undeserved arrogance (it was like they were trying reenact the shopping scene from 'Pretty Woman') and the attendants at the front door were more concerned discussing their debauchery-filled Vegas vacation than acknowledge our presence. If you want a pretentious shopping experience - this is your place! read more

After reading the reviews I went In expecting a bad experience but I was very pleasantly surprised. My contractor sent me here to get two valves. I went in on a weekday to inquire about them and then back on a sat to pick them up. Not only was the service great but I arrived just as the warehouse portion closed but the sales rep said that they would still get someone to sell them to me that day so I could bring them home. The valves themselves are great quality and my contractor liked that. The showroom was clean and bright and the sales reps were very professional and the entire experience was great. We are going to be redoing the kitchen soon and I will absolutely be going back. read more

Worse customer service ever I went there 3 times, to get light and sink for my business but I didn't get anything because they don't have any to help me. each time I wait around for at least 25 minutes. I got told to make an appointment. I said can I make now and come back in few hour. she said no must be 24 hour in advance I called later to make one for the next day she said don't take appointment in the weekend. look like they do anything that is possible to lose my business. I saw the light and the sink that I like to purchase but it no one can get for me. read more

The lady at the front desk greeted us when we walked in and asked if we had any questions and if she could be of any help to us. On our way out we asked if she could give us any information about financing etc...She didn't have any knowledge about anything we asked. She had a mean look and kept repeating if we wanted an appointment. I respect elders and I personally would keep the lady as employee but, she certainly needs some training. We were in the store for 2 hours and no one asked us if we needed any help. I had a budget of 35,000$ to spend on my new kitchen. I left very disappointed and felt so sorry for those who invested their money in this company. read more

Jaime is the best and he gave me a lot of his time and talent. I will purchase my items from him.

large showroom of many bath, kitchen, lighting options, etc. and somewhat similar to Home Depot's EXPO design centers. as Lynn S. said, definitely make an appointment if you would like to meet with someone ahead of time, especially if you want to work with a kitchen designer. only complaint is that if you're doing a full kitchen renovation you have to make at least two separate appointments - one with a kitchen designer and one with an appliance expert. would prefer to go over everything all at once to come up with a cohesive plan without spending hours upon hours or make multiple visits if schedules don't mesh. other complaint is that it was kind of difficult setting up these appointments as I got bounced around with different receptionists and departments when trying to get my call directed. TIP: make sure to look for promotion posters when you walk in and grab some fresh chocolate chip cookies that they serve at the welcome desk. read more

I worked with Michelle Anderson from Ferguson and she is absolutely amazing we had several contractors working in our kitchen while installing a suite of new appliances installed. She ensured every step of the process was covered and any time we ran into a stumbling block she removed the barrier and delivered to us an outstanding kitchen that we will forever remember. Can't say enough good things about Michelle and the experience we had with Ferguson. read more

A Frustrating Experience Replacing the fixtures in my bathroom was time consuming and frustrating due to a lack of communication between me and the salesperson. I had questions that remained unanswered. There were features of the fixtures that she was not aware of. In hindsight, it would be wiser to hire a company that does all the ordering and installing. read more

Our timeline for our bathroom moved up and we needed fixtures asap. We walked in and received a pager, waited 5 min and was able to see Monica. She was great. She helped us order everything we needed and gave us diff price point options. After we choose everything it was all delivered to our house in 2 days. We did check out prices on line and everything was comparable. Monica also helped us again with our second bathroom and was great. All the negative reviews almost stopped us from going to Fergusons but glad we did in the end. read more

I sincerely wish I had reviewed all the woeful experiences shared here. I was directed to Ferguson's by our builder and we complied. We were looking to purchase appliances, plumbing and electric fittings for the whole house that we just built. Now, we look back and regret having chosen to buy appliances at this store. The customer service provided by the rep assigned to us was poor, to out it mildly. The response times were so slow and appointments would take several weeks to get scheduled. After the order was placed in early October and the funds transmitted, we were completely forgotten. There was no follow up or response to queries seeking updates on delivery schedule. After much persuasion, we got an email update on the delivery schedule, listing several items as back ordered. For a house ready for move in, we are notified of appliances that would be delivered in Jan 2021...! We have lost all our hope with the store and are hoping they would accept our order cancellation and refund our money! Folks, deal with them at your own risk. Things cant get worse! read more

I'm an Interior, Kitchen, and Bath Designer. I've long been sending my clients to Ferguson, because of their beautiful and highly stocked showroom and products. But then, one day, a rep came to see me in my place of work, to present extraordinary tiles, from Spain, that I hadn't heard of; Vives Ceramica. This company had just brought Vives to Metro DC, and I fell in love, urging the rep to place many samples in our showroom. Next, I found out they, GROF USA, were building the first of many Kohler Signature Stores, starting in Bethesda. I love Ferguson, high prices and all. But once I learned I could send my clients to an alternative distributor of Kohler, I went to look at their showroom. Well..... I was so impressed with this Caribbean Hotel Development company, which is also a Solutions Supply company, that I couldn't think of a better place to hang my design hat. I joined GROF USA, located right across from the Chantilly Ferguson. I'll always send my clients to Ferguson, for everything but Kohler. They are the most elite for a reason. They're not snobby, they're just very busy with their clientele However, for exquisite tile, Vives Ceramica is it! For exceptional prices on Kohler, GROF USA is it! I'll get into the stunning interior doors from Vicenza, Italy and the supreme cabinetry from Tuscany, Italy, when you come to see us after your visit to Ferguson. read more

They have a great selection and the best customer service. We ordered a faucet with them and had an issue with delivery. As soon as the manager was contacted, she handled the problem quickly and efficiently! read more

I was hesitant to try this place based on the reviews, however, I had a great experience. Everyone was very polite and the sales rep that actually helped me went above and beyond to ensure I had a great experience. I did have to wait to meet with a sales rep, but it was clear that the showroom was busy. I enjoyed free cookies while I waited. read more

The selection is great and the displays make comparing products easy, even with some working shower systems. The staff seemed educated and were able to provide literature on additional items. Items priced well above other suppliers like Home Depot but I'm assuming you're going to pay extra for ther service! read more

Overpriced and not a lot of inventory in stock. If you order something and it doesn't fix/work/go with what you are doing there is a 25% restocking fee, so on a $1,000 order if you have to return it, it still cost you $250. Will not go there again. There are much better options locally. read more

I wish I read these reviews before going! Everything after the sale was a disaster. Our sales person was unresponsive and completely unapologetic for messing everything up. We were charged for a $1799 sink we didn't order because they would not ship it. The refund got screwed up, they refunded the wrong amount (less of course) and correcting it required additional time and effort -- actually still waiting for this to be resolved. Still have not received an item we have purchased and I am dreading the crazy that it will take to straighten that out. I would go look at options there and buy it somewhere else for less. I saved close to $500 on the sink they would not ship. I am adding more with new found Ferguson incompetence. They sent us two soap dispensers and charged us for both. They are holding our sink refund hostage until we return the second soap dispenser. What does that say about how they respect their customers. I am completely livid. read more

I ordered appliances and had the worst experience with Jon. Customer service was awful. I had to follow up several times as my phone calls were not returned. I was told things would be delivered on a certain day and they didn't deliver. I had to email and call to get updates several times. I was told about a discontinued item the day it was supposed to be delivered. Another item was delivered very very late came in damaged and they are refusing to replace it. I had to contact subzero directly and I am still waiting for this to be resolved. When I asked to speak with the manager hoping she would make things right. She had worse customer service skills than her employee. which is the reason why I had to contact subzero direct. I was so surprised with my experience that I felt the need to let people know so they don't go through the same very expensive mistake I made. After reading many of the reviews, I wish I had checked here first, I would have saved myself money, time and aggravation. read more

Poor service on numerous occasions! Came in on Saturday and waited in line for rep. I have no problem with their process, you know what it is when you don't make an appointment. However once I was matched with a rep it was horrible service from the start. All I wanted was a shower and upscale tub to be installed or purchased so I could get someone to install them. After bumbling around for most our time on the Ferguson system to "customize" our project, she gave up because she admitted the floor plan program was "crap and never can give you what you want". So, we looked at some displays and picked out a tub and shower. Well, she wasn't able to give us a quote on the shower but reassured us that she would contact us by email....3 days and nothing, so I sent a courtesy email...1 week and nothing, so I called to see if I could talk with her, after being on hold for 20 mins someone picked up the phone and hung up. 2 weeks later still no call back or email. I will never go to Ferguson for a project and if asked, I will advise anyone not to waste your time. They make you feel like you are dealing with a used car dealer and that you are wasting their time and "commission" if it is not worth their time. read more