We have been going to Avalon for the past 40 years. We stayed at the old Golden Inn - which we were always pleased with. Now that the family has grown, for the past 10 years, we rent from Ferguson Dechert and have been nothing but pleased with their customer service, professionalism and the houses we rent are awesome! We always get a 5 bedroom with a heated pool. Amy and Danielle have gone above and beyond working to fine the right house for us. They always made the time to answer my questions, etc. Keep up the good work! I'll see you on Memorial Day and again in July. Cheryl L read more

We rented a home 1116 Stone Harbor Blvd #309 from Ferguson Dechert through an agent that we worked with for years. We checked into the property and found the unit dirty, hair all over the bathrooms, had ants and back deck faced a boat yard. I alerted the realtor Lisa Taylor that the unit was dirty on Monday morning and she treated me like one of her kids...admonished me for not telling her on Sunday and told me that we had to wait till Friday for it to be cleaned. We requested a possible property move... no luck. Shocked, my husband and i began discussing our options to leave and find another property that might accommodate our two week vacation. Our realtor Lisa came over and sprayed the unit with an ant spray and told us the unit was not that dirty.... Realtors at the shore points have been getting away with "grin and bear it" customer service forever. At this point, we were given no choice but to clean the 3 floor townhome ourselves or to end our vacation early. I even spoke with Allen Dechert directly in an effort to get some kind of results....His response was that is hands were tied and the owners of the unit would not give us a refund. Never once was any effort or consideration given to the facts and that our vacation was spoiled and $$$ waisted or to bring in a cleaning person to remediate the problem. My husband and left on day 5 of our vacation due to an incoming gale/tropical storm which threatened to create flooding and 60 mile wind gusts. So, far we are denied any relief. I even stopped by the office to have a conversation with Dechert upon dropping off keys. He said, "so sorry for your troubles." read more

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We have rented from this company many years. No problems with they're service. They came right over when we couldn't get in door.

Cancelled our rental within one week of our planned arrival time. Horrible customer service. DO NOT RECOMMEND TO ANYONE!

We are very pleased with the home we rented from Allan H. Dechert for our vacation in Avalon. He provided us with a selection of exceptional beachblock homes to choose from, the photo gallery was impressive and we were able to make an excellent decision online / mail. Check-in was simple and service extraordinary. Ferguson Dechert Real Estate will be our broker of choice for years to come! read more

I was very disappointed with the customer service that Ferguson Dechert Real Estate provided us while we rented from them. We had sewage back up coming up through our bathtub as well as a refrigerator that was close to 55 degrees for at least 24hrs. We called at least 5 times to have a plumber and a refrigerator technician come out to help us and there was always a "we will send someone soon" and then no one showed up. They are lucky we didn't call the Public Health Department while we had human feces sitting in our bathtub. We had to use potter potties and the gas station bathroom through out the day and night which is completely unacceptable. If you are looking to trust and rely on the people you are renting from I highly recommend you do not use them for your renting needs. read more

Renter BEWARE! We have been renting shore houses for over 30 years, so we understand that there are times ice-makers don't work, toilets get clogged, hot water is not abundant- BUT never have we had to deal with such blatant disrespect! When we checked in on a Saturday the house we rented from the FD agency was still dirty! It is obvious that this house is not maintained! There was blood spattering the dock area, the curtains, the comforters! Remaining on the dock, old fishing lines, hooks, and a partially filled cooler. The closets and under the beds had left over belongs, the garbage was not taken out and smelled terribly! The rental agent that came to address our complaints actually said out loud- "I don't have time for this" and left with out further addressing our concerns! She left a lovely young lady (Brittany) who obviously had her hands tied but is probably the only bright spot in that whole agency! We actually visited this rental prior to arrival and where told that the house would be rental ready! A bold faced lie! The house is not very well appointed or maintained! In the age of stagnant water concerns- a deteriorated hot tub sits on the lower dock with a tarp carelessly thrown over the top filled with stagnant water! The front door didn't lock, we literally had to zip tie the front door for the house to be secure when we would leave or go to bed!!! It is our understanding that the owners sold this house which in turn makes neither them nor the agency responsible for our comfort!!!! Then don't rent your house! This agency is only responsible for taking your money for the rental after that their CUSTOMER SERVICE ENDS!!!! It is obvious that they are more concerned with selling houses than the comfort and SAFETY of their rental guests!!! We will not be renting from them ever again- not that I think they care it is obvious that they "don't have time for this". After we spent the first day cleaning we enjoyed our vacation with our family and friends, loved the beach and semi enjoyed our outdoor space as we didn't feel like hooking up the hose we had been given to clean the owners dock! The list of things wrong is actually very long- too long to include in this review But the bottom line is that Ferguson Dechert's upper management representatives could care less and leave the younger employees to attempt to fix the problems they don't have the authority to do! The agents at this agency have 0% customer service and take NO RESPONSIBILITY once their deal is done! read more

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If you want good customer service, steer clear of Ferguson Dechert! They are dishonest and DO NOT CARE ABOUT YOU! I left a drawer full of clothes behind after rushing out of our rental Saturday morning. I called that day on the way home, and Andrea made me feel comforted that I wasn't alone in leaving things at the beach. That 'others have left more valuable things, including iPads and even a wedding ring'! I was told my clothing was found, and would be shipped to me. A week later, I called to follow up and they 'were so busy' they didn't ship my clothes. One week turned into a month. Finally after lying to me, and telling me the clothing was shipped sooner I received the tracking number. Not only did they not ship it when they said they would, they shipped it to the wrong address... to my sister in law that lives in a different state. Once I did finally receive the clothing, I had multiple pieces missing and had other clothing shipped to me that was not mine. I feel bad for the folks that did not receive their clothes as well, because I received them instead of my own!! Would't you think this happens all the time with beach rentals and they would have a better 'lost and found' system set up to protect clients?!? Granted this was my fault, leaving behind my clothes... I would certainly expect better customer service from a real estate company that charges $10,000/week. I would NOT recommend renting from Ferguson Dechert. Find a company with better values and customer service!! read more