Huge selection for our bathroom remodel. The sales agent was very helpful in making our selections.read more

As far as tile selection - awesome. A little on the expensive side…read more As far as my initial visit and assistance- no problem. As far as ordering-the process was made easier by the store manager, Cesar. As far as receiving the product, which btw they have it shipped from a warehouse-so be prepared to wait, then no matter how small or big your order check all boxes as within our batch we're 2 boxes of totally different tile.that caused another week's delay for our renovation. And then there's the problem of customer service not bothering to check notes on what is paid, or what are replacement tiles. So if you're not dealing with the same person- no telling. I am just glad I had Cesar to deal with to make sure we were on the same page. Too bad he's leaving.

Dewayne and his team at Renovate Memphis promised a "turn-key service" on their website, but our…read moreexperience has been far from that. We engaged them for a major project and, unfortunately, we've faced a series of issues and frustrations. Communication: One of the biggest problems has been the lack of communication. We were assured of regular updates, but these were sporadic at best, leaving us in the dark about the progress of our project for extended periods. Work Delays: Our project was initially projected to take around 16-20 weeks. Unfortunately, it's now over 39 weeks and counting. Not only is this a significant delay, but it's deeply frustrating as our home has been turned into a construction site for much longer than we anticipated. Inadequate planning: Part of the work delays were a result of permeating issues. We were never included in communication between the city and Renovate Memphis. After week's of delay - we called the city ourselves and were able to resolve all the issues and get approval in 30 minuets. Other planning issues include: leaving things off the budget like a toilet, severally underestimating the amount of drywall needed, being surprised we had a gas dryer when all client supplied materials and appliances were shared months prior with links to manuals and installation instructions. Contract Discrepancies: There have been several discrepancies between what was agreed upon in our contract and the work that has been done. Notably, there were issues with materials like siding and crown molding that didn't match the original plans. Other contract discrepancies include having to pay extra to repair and replace wood rot when the contracted stated that all wood rot would be repaired, replaced and readied to be painted. Quality Control: Multiple quality control issues arose throughout the project. From tile grout to flooring placement, insulation, and even small details like window's being sealed, we had to constantly identify and request corrections. We have a run of molding outside that does not match any of the other molding. The floors were installed incorrectly per manufacturer's instructions - we had to point this out and now have yet another delays as we wait for them to install them correctly. This has been a source of ongoing frustration. Payment and Change Orders: There have been numerous instances where change orders were initiated without prior approval, and without clear disclosure of additional costs. We incurred unexpected expenses that were not part of the original scope of work, leading to budget discrepancies. Examples include: gutters removed and replaced and a portion of the roof replaced. There were additional cost that were promised to be covered, but then reneged. Other cost were never mentioned until a bill was sent - for example, when walking though with the project manager, he asked where we wanted outlets placed - it was only after the fact did we get a bill for all the outlets. He told us to add as many as we wanted that since everything was open and being rewired to add as many as we could possibly need. Encouragement to Others: We urge others who have experienced or are experiencing similar issues with their renovation projects to review and report their experiences as well. It's important to hold contractors accountable for the promises they make and to share your experiences to help fellow homeowners make informed decisions. Update: We've tried to work through these issues with Dewayne and Renovate Memphis, but there are still unresolved matters. We'll update our review upon satisfactory completion of the outstanding work and resolution of financial discrepancies. -Ethan and Wyly Pairs

We had Renovate Memphis repair some major fencing issues that we had and also to replace a broken…read moreiron in-ground mailbox. They were very professional and efficient and the pricing was so fair. Most importantly is the follow up they give. They called to make sure we were pleased with their work and then again at a later date to make sure we were still happy. Owner and crew were great and we will use them again. Kelly

I called Andrew Galloway for an emergency repair at my husband's office. Andrew came out…read moreimmediately and assessed the situation. He returned on the weekend and tore down termite damaged drywall, rebuilt walls and painted the conference room in time for an important meeting. He brought plenty of canvas, prepped the area and matched the existing paint. Since the room isn't well lit he even checked for any irregularities with a flashlight - there were none. Since not only drywall but painting several coats had to be completed he made many trips over the weekend. Very personable, professional and conscientious. Will hire again.

I called Andrew Galloway after seeing rat droppings in my house. I left him a voicemail after…read morehours and he called me back that evening. He came out first thing the next morning. He immediately knew it that I had rats. He blocked off every possible entry point and set traps in the attic. He caught all of the rats. His goal is to eliminate the problem...not to set his next opportunity to come out. He won't try to sell you on a contract or try to convince you that he needs to come back for a follow up visit. His pricing is very fair. He was always on time and a very friendly man. Highly recommend!!!

This is the second time I have used them to replace a jacuzzi tub at a client's property. Each time…read morethey were throughout and fairly priced. The only hiccup we had was at the first property. There was mold under the tub and they do not handle mold. I had to scramble and find someone who did mold abatement on a Friday. That wasn't their fault and they were back the next business day to complete the job after the mold abatement. They laid down plastic wrap to protect all the carpets from the foot traffic and cleaned up before they left. I highly recommend them to all my clients

Visited the showroom one Saturday -looking for something unique and different for my home. Not…read moreimpressive. More like an overpriced big box home improvement store- Quality does not match the prices!

I enjoy shopping here even if I don't buy anything because they have a wide variety of items…read moreavailable. The employees are always helpful even though it can get a busy in here at times. The holidays are approaching and I love all of the seasonal decor and food stuff you can choose from. I was tempted to get the Dubai Chocolate Syrup but I restrained myself. The prices are reasonable, just make sure you have time to carefully browse as to not miss any of the hidden gems in this place.

The best customer service. Everyone working is so incredibly sweet and helpful. Clean store with…read moreawesome goods!!!

Great communication and so friendly. They beautiful seamless work. Small family owned business.read more

We love our Alinda Quartz countertops!! I also didn't realize how fast it would be. Down payment…read morewas on 4/3 and install was 4/20 and it was smooth every step of the way. Amazing communication and this place went above and beyond. We're so happy with the install and the price was very budget friendly.

Wayne got back to my request immediately. He showed up same day. He was kind and professional. This…read moreguy rocks. Call Wayne for sure. 100.

Wayne was very prompt knowledgeable worked with me. Figure this situation out and gave me an honest…read moreestimate. Five stars for Wayne thank you very much.