Bought and paid for 5 appliances from them in Jan 2025--started having issues with the dryer not…read moredrying last weekend. Service guy came out today, said the installed left too much vent pipe attached, removed it & told my husband they don't go underneath the house to correct any issues under there. If it was installed correctly, there wouldn't be an issue. Husband is not physically capable of doing these things anymore, that is the reason we had them do the installation of all the appliances in the first place. Buyer Beware

My family has bought appliances and TV's since Malcolm ran it. I liked supporting a local…read morebusiness. I bought an upright freezer and called to have the insurance added around 5 months after we purchased it. Freezer broke at 3 years one month. Found out that they never put our insurance through and we are out of luck.

Moved to havelock with my husband who's at cherry point, needed washer & dryer that wasn't too…read morecrazy expensive, and well taken care of to get us started with our first home. The owners were super nice and very helpful. we haven't had a single issue with anything we've bought. The owners are very knowledgeable people who care about what they sell. highly recommended if you're in need of something trustworthy

I would highly recommend affordable appliances to anyone looking for a great deal on an appliance…read morethat they need right away. I just moved to the area, and I needed a washer and dryer right away. But I needed front loaders to fit in a specific area because space was limited. I walked in and told the owner Sharon, what my needs were. She showed me what she had available and what my options were. The price was great and she delivered that day! The delivery man set up both machines for me. The transaction was so easy and fast. I would highly recommend Sharon and Manuel, shopping with them was a great experience.

great service and fast working with Ken at furniture fair of Greenville north Carolina!read more

Damaged furniture, missing parts. The delivery guys were cool as well as my salesman but the issues…read morewere too great. And I was a frequent customer until this year. I'll spend my money elsewhere.

I have ABSOLUTELY NOTHING remotely good to say about this location and their employees…read more SPECIFICALLY THE GEEK SQUAD!!!! I came in around 3 weeks ago with water damage to my computer i bought not even a month ago from best buy. I bought apple care immediately after purchasing my computer as I would for any other device. Apparently my apple care did not cover water damage or literally any bs these people were saying we're wrong with my computer. I went on the Apple website to see if I could just send it in because I do not like this best buy store, even before this happened. Anyways, there wasn't an option for me to send it over myself so I had to make an appointment with the Geek Squad at Best Buy. I go for my appointment and they tell me the Geek Squad person to help me is not there and I need to come back later. Okay already off to a bad start. I came back later the next day and they said they needed to run a diagnostic. The guy goes to the back to make sure everything is good to run the diagnostic and this guy comes out and says "we don't have any chargers I am going to need you to bring you're charger back tomorrow." Are you fucking kidding me.. You are a Best Buy store and you can't get a fucking computer charger??? A family member of mine went to go drop off the computer and charger and the guy opened the computer and it was magically working again. Great okay so they say that I should just come back if it stops working again because it's a long process to send it to apple. I get home, the computer isn't working. Wow everyone act surprised! I go back and then the guy proceeds to tell me that it isn't water damage and it was a problem with the operating system of my computer?? Who tf knows. I proceed to tell him I have never had anything wrong with the computer, it is 100% a water damage problem. 5 minutes later he opens my computer again and proceeds to say "It looks like someone deleted you're hard drive and Apple doesn't cover that." First of all, NO ONE deleted anything. This guy was deadass just lying to my face at this point. So I finally get them to run the diagnostic and they said they have to send it to Apple. Yea we already knew that. Okay perfect so now I will just be waiting for my computer to come back from Apple and be fixed. So obviously that didn't happen, I waited 3 weeks with absolutely NOTHING fixed. They said they called the number on the file (THAT WE SPECIFICALLY TOLD THEM NOT TO CALL BY THE WAY!) and they didn't even call the number on the file, OR the number we told them to call. We never got anything that said my computer was ready because these employees are absolute idiots. I go and pick it up just for them to say it doesn't work and they needed an extra payment to cover the apple care fee that apparently I don't have. They then proceeded to say they couldn't do anything about it because they couldn't get in contact with us. ARE YOU DUMB?. We gave them. not one BUT TWO different numbers to contact and their dumb ass couldn't even contact one?? These employees have NO idea what they are doing whatsoever. Not to mention, I had to pay over $200 just for them to do absolutely nothing. Those people working there currently need to get fired Immediately. specifically the man with the red long hair. He clearly had no fucking clue what he was talking about. I mean seriously.. where the hell are they getting these terrible employees???? DO NOT GO TO THIS BEST BUY IF YOU NEED TECH SUPPORT. They will take your money, give absolutely no help, and waste hours of your time. Literally go anywhere else but here, it's absolutely ridiculous how embarrassing these service was here.

don't know the guys name but whoever works at the Apple repair counter needs to be fired. Came in…read moreon 7/4/25 needing my phone screen fixed, guy barely spoke a word to me, went to the back with my phone for a whole 2 minutes told me with my Apple Care it was gonna be $250 for my cracked screen to be fixed and the Face ID unit need to be replaced and there was water damaged. A cracked screen replacement is $30. Told me I would have better luck going to Raleigh. then when I sat to call the Raleigh store I was also gonna purchase an adapter and he pushed it off the counter. Told him I was gonna try my luck with Raleigh and he just said okay and walked away. Went to Raleigh and they said none of that was true and I paid $30 for the replacement. He is trying to scam young women because he thinks we don't know any better. NEVER go there. just go to Raleigh.

Purchased house full of appliances for our new house. Only had an issue with dryer and they stuck…read morewith us until we were given a replacement after attempting to repair the old one. Leah and her sales team are top notch to deal with providing excellent recommendations and suggestions. They are not pushy at all wanting to ensure great service. Would definitely use them again and wish them the best.

Unless you buy your appliances from Tidewater they will not talk to you about service or even…read moreselling you replacement parts. For a business to not want customers to buy from them just seems insane to me. So instead of supporting a local business I had to drive an hour to another company who was actually willing to help me. My experience has turned me off to ever wanting to spend any amount of money with Tidewater Appliance.

Great place to shop very nice people, great prices lower than retail price and very great serviceread more

Spoke with Vicky about a dryer part I needed. She was extremely helpful, polite & courteous. I…read moredrove from New Bern, NC because my local appliance repair store Tidewater Appliance would not even talk to me about selling me a part because they didn't sell the appliance initially. My part was kinda pricey but after realizing that it wasn't a common part I would say it was a good value. My original Electrolux part lasted 17 years.

So, I went in trying to find 2 springs for my dishwasher. I explained to the silver haired fellow…read morebehind the counter that whoever installed it left no room for removal if any repair had to be done and I did not have paperwork nor could I move to get a look. Before I could even get finished he started with I need the model number. Repeated myself again and he said it was impossible to find the spring without the model number. I told him I had looked into this and there was only a few types and if I could just have a look I could determine if that would work pretty easy. He then started in about the type of person that didn't keep the paperwork and that's the only way he could find it .I asked again if he could please just show me a spring and again I got to have a model number. What ever happened to a little customer service. Could not just go get a few to let me look. Just lazy!!! I just walked out just to hear him still saying he needed a model number.. I then went to another store told the young lady the same thing , she actually got up ,got a few springs and watta you know. Found them. 2 minutes.. No model number only a little effort. And a smile She didn't care about a model number , just wanted to help.. So if you need some help at D & L Parts , don't ask the silverhaired guy that wont get off his ass.

Josh Hudson is excellent . We had difficulty in finding parts for a microwave . We had guest coming…read moreand he went beyond expectations and picked up a new one we had to order and installed the new microwave before our guest came. I will always use them for any further appliance needs ! Thank you again Josh