Thank you to Tony! This guy helped furnish my new home! And he was very knowledgeable on the products in the store. Truly a gem!

Damaged furniture, missing parts. The delivery guys were cool as well as my salesman but the issues were too great. And I was a frequent customer until this year. I'll spend my money elsewhere. read more

I've been a customer of Furniture Fair Greenville, NC for many years, buying numerous items. Always took advantage of their sales and finance offers. Up until my last purchase when I was treated like they were more interested in their bottom line than resolving a problem and keeping a good customer. That is too bad, for them, and for me. I purchased a Corinthian power reclining loveseat on November 29th of 2021. The loveseat was on display at the Greenville store, so I was able to check out the power reclining feature and to see how comfortable it was. The loveseat appeared to be of very good quality and well made. So, I made the purchase and picked up the loveseat from their loading dock the next day. I set up the loveseat in my family room and was very pleased with my purchase. So, over the holidays the new loveseat was used by myself and my wife, and we loved the power reclining feature. So maybe the defect was there all along, but I did not notice until I was having trouble with my back. What I realized is the seat cushion on both sides did not have ample support and the seat cushion would sink lower on the outside when sitting. So, when you sit down, your upper body would be leaning to the outside instead of up straight, and that is why myself and my wife were having back trouble. To alleviate this issue, we would put extra cushioning on the seat to the outside. I felt like this was a manufacturing defect, so I contacted the store in Greenville on January 6, 2022, and was given the phone number for the Jacksonville store who takes care of all repair and replacement issues. So, someone came on January 19th to check the issue. On February 14th, I was contacted by the repair department and was told that new mechanisms had be ordered and will arrive in 2-8 weeks since parts are coming for overseas in a container. This was not the ideal situation for me, having made the purchase of this loveseat for $1800 and I also had purchased the 5-year protection plan. Over two months later on April 25th, having not heard back, I called and was told the parts had been delayed and would be arriving "shortly". Not happy with this situation I contacted the salesperson and the sales manager but had to leave messages since neither were available. Never got the first phone call from either. I guess they don't deal with problems very well. It appeared to me they saw me as the problem and not the loveseat. On May 18th I called and checked for any progress in getting the parts and was told it would be two or three weeks. Finally, on June 21st the loveseat was picked up to be repaired at the store. On July 23rd I heard back that repairs have been completed and delivery can be scheduled back to my residence. At this point, I went to the Greenville store to check to see if the problem had been resolved. Was not surprised to find that nothing had been done to resolve the issue with the seat cushioning. I talked to the sales manager and was told they had done all they are willing to do. I would not get a refund so I could buy another loveseat in the store or just a simple exchange for one that did not have the problem. Was told this issue went all the way to top management and any refund or exchange was denied. Just a side note.... I had planned to buy the entire set including the sofa and single recliner, but I could not do business with a company that treats a customer like I had been treated. So, the bottom line is that Furniture Fair did not resolve the issue, and they have lost a good customer who has bought thousands of dollars of merchandise over the last twenty some years. And I really enjoyed going there. Sincerely, Lewis Miller read more

Furniture Fair - Furniture Stores Near Me - Greenville, North Carolina

The guys who work here are really nice, particularly Darryl. The furniture is horrible. We had a tear along a seam in our $4000 Couch within 3 months. No response from Furniture Fair warranty department after a few texts. No response from directly contacting England furniture. Definitely don't spend a lot of money on this brand of sofa and I honestly I would avoid the store. read more

Buyer beware!!!! Let me start by saying look at my Yelp history, I don't do many reviews but felt I had to warn other potential victims of this company. I purchased two electric recliners from this store a love-seat and couch recliner with center console. When we purchased the sofa the sales person sold us on a insurance policy that was supposed to cover "anything the manufacturer warranty didn't, other than animal scratches." Feeling that this would cover us for any unforeseeable issues we purchased the two recliners for around 2,900 so not cheap, and the warranty was another 300.00 on top. The fact is we should have read the full warranty information. To include the fine print because, what the store person stated was a lie used to sell the couches. The warranty only covers a small amount of wear and tear nothing major. No where near 300.00 worth. Manufacture warranty supposedly covers motors and electrical for 5 years. I'm sure unless I need to use it then nothing will be covered. We found out that the warranty was garbage way to late. After owning the couches for only 6 months we started noticing that they were poorly constructed and not wearing well. Since we figured even if they do fix them they probably would only cover them once we decided to wait to have them repaired. So we waited and put up with the couches losing all comfort and back support for another year, figuring that we had the warranty to cover it. I will include some photos to show how badly these couches broke down and where the leather became brittle and split open. So now it has been a year and 6 months and we have finally got to a point where we just can't tolerate even siting in them anymore, so we call. The first person we talk to says oh, "no problem you have your warranty so I will call up and have the stuffing re-ordered." It should be in about two weeks from now. We will call you when it comes in and arrange for the service. A month later we call back to see why we haven't heard anything. This time the employee that answer states that she doesn't know who we talked to but that it is not covered by either warranty manufacturers or the one we purchased from the store. Then being so good at customer service she proceeds to inform us "that we should have read the full warranty when we purchased and not listened to the sales person who sold it to us." So I now have two unusable pieces of garbage that no longer support in anyway shape or form that the store refuses to cover their cheaply made products. PLEASE DO NOT BUY FROM HERE! They will do/say anything to get the sale but the furniture they sell here is not quality furniture based on my experience. I have had really cheap couches in the past that lasted me five years. These didn't even make the year. To be honest they didn't even last six months. Very disappointed. read more

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I recently purchased a home in Greenville and needed to find a furniture store that would deliver and set up .After visiting several furniture stores in the area I decided to stop by Furniture Fair. I was greeted by Brenda, a warm, friendly and very knowledgeable sales person. I purchased several furniture items at a great price and look forward to the scheduled upcoming delivery. Overall a great experience thus far. Velma G. read more

I paid for a coffee table and had it delivered in May 2021. When they got the table inside my house and unwrapped some of the packaging around the edges I noticed a chip several inches long along the top edge of the table. I told the delivery drivers I did not want the table, it was obviously damaged. I requested that they remove the table and put it back on their delivery truck. The delivery guy called the office (supposedly), he wouldn't let me talk to them. According to the delivery driver the office/warehouse told him we could keep the table and when another one came in in 6-8 weeks they would bring the table out to us. Reluctantly I agreed. BIG MISTAKE! In the meantime they wouldn't charge us until the new table got delivered. ALL a LIE! I still got charged for the table and here it is January 2022 (8 months later) and I still have Furniture Fair's damaged goods sitting in my living room! I've called 4-5 times and consistently get the run around. Just come pick up your damaged table guys, credit my account, and let's be done with it. Right now you owe me for 8 months of storing your damaged goods. read more

Customer service is not a term we hear enough of anymore and unfortunately, as a consumer, it appears to be almost nonexistent. Until an encounter with Brad, it seemed no one even cared about it anymore. We were in pursuit of a recliner for our 90 year old dad. Anyone who has an elderly parent understands the value of comfortable accommodations. In our search we encountered many salespeople who seemed disinterested in 'closing the sale' or in doing the extra to make us, the customer, happy. Brad knows the keys to successful customer service. He is the only person I want to deal with at Furniture Fair because he represents the company so well. He spoke with me over the phone but gave me personal attention. My questions were answered and my concerns were addressed which led to a satisfactory result ending in my purchase. It was so refreshing to interact with someone who knew their merchandise, policies and procedures, and knew how to make the customer happy. His professionalism and attention to detail were second to none and we could not have been more pleased with the outcome. If you're ever in the Greenville, NC area in need of home furnishings, Brad (the manager) is your man! read more

Terrible experience. My couch ripped during delivery. I needed a replacement soon as I'll be recovering from next week. I sent my boyfriend to select a new couch as I am working 5 out of 6 days, 12 hour shifts. He selected a couch that could take 10 weeks for delivery. They wouldn't allow the showroom couch to be sold or make an adjustment for the $150 price difference. I called the store for clarification on the issue. The manager quickly transferred me to the associate, Donna. I was told to return when she was available, not when it was soonest for me. I'm upset because the manager passed it off to the associate, the associate was more interested in her commission than my interest and I have to transfer business elsewhere. Will be reporting to the better businesses bureau. read more

Salesperson followed us around the entire 20 min we were there. We told him several times we were just browsing and he wouldn't leave us alone. So awkward wouldn't come here again. read more

This place is horrible!!!! I have been fighting to get my furniture fixed for a year. It came broken and one year later they still haven't fixed it. My furniture looks like it's 10 years old. They fail to mention when something needs fixing that you 1. Make an appt to have them come out and take pictures. They then order the parts which take 8 weeks to come in. 2. Make another appt to have the parts delivered. 3. Make another appt to have them come fix it. This is a 3/4 month process. Then when they come to fix it they tell you it's missing parts still and you have to wait another 8 weeks for that part to come in. Then make ANOTHER appt for them to fix it. Oh and good luck getting them on the dang phone to make appts. I spent 1,800 on furniture and I probably couldn't sell it for $500 and it's just a year old. They are disgraceful people. read more

I brought a living room set and bedroom set last July the 4th when they had a really good sale going on. They had a door buster sale and my set that I picked out was one of them. I ordered the couch and Chair and an ottman. When they delivered my furniture they had brought me an love seat and I called them and let them know. They also delivered my bedroom set the same day but forgot to order me an mattress so I called them and they told me to come and pick out a mattress set. They brought me my couch and took the love seat back and ordered me a mattress. I noticed that the mattress was coming apart and they made it good and let me get a new mattress and upgrade to a better one and didn't charge me anymore money. I am also having an issue with my bedroom dresser and they are going to make that right also. I forgot to say that I had ordered another bedroom set and wasn't happy with it and they let me go to the store and pick out a whole new set and came out and delivered it to me free of charge. I am extremely happy because any time I was dissatisfied with something the manager Brad and the warehouse manager Ondrie have made it right to make me happy. I would recommend anyone to go there and buy anything from them. They are honest and good people they stand behind there product and there word!!!!!! Penny Howard read more

NEVER PURCHASE FROM FURNATURE FAIR!!! My husband and I purchased "leather/vinyl" couches from here 6 years ago. About a year ago they started peeling badly so we went into the store to see if they were covered under any warranty. We learned that infact my husband and I had purchased a 5 year extended warranty for $200 but since we were going on 6 years from purchasing the couches were no longer covered. The "Manager" gave us a customer care number and told us that the lady might be able to figure out a loop hole and figure something our for our claim. They asked us to compose an email and send in pictures. Point blank, we were given the impression that something could be done about our peeling leather couches. Fast forward several weeks later they tell us only thing that they could do is re order material for the cost of $800 without the cost of labor. I wish they would have told us from the beginning that there was nothing that could be done for us instead of giving us the run around for several weeks. Overpriced for the quality that they provide. read more

Great service and great after sales service Family run type store,I would buy again from here. Ample parking, easy access. read more

I wish I could give this place a 0/5! This was the worst customer service of my life! I went in with my girlfriend just to browse with no intention of buying anything, while in there an older gentleman approached us as we were looking around. My girlfriend immediately went over to a couch she liked and he came over and told us that the couch was on sale and he couldn't believe it. Long story short he went to the manager and clarified it and got the confirmation about the price. I asked him several times that it was correct so we said we would be back briefly with the money and he was going to start the paper work. Upon arrival back with the money (cash in hand) he told us that that wasn't the price to that couch and escorted us way back into the clearance room to that couch. I asked to speak to the manager BRIAN. This guy was horrendous to speak to. He insulted me, my intelligence and wouldn't give me anyone information that was higher (at first). He finally gave me a number and it was to a number that was disconnected! What a joke I wish him the best but I doubt I'm the only one who has had this experience! read more

We bought a mattress 7 years ago from this shady store with a lifetime guarantee. The mattress has developed ruts in in from us sleeping on it .. Furniture Fair refuses to honor the warranty because it has a couple of small surface stains on the mattress. Please do not waste your money is this shady store read more

LIES AND DECEPTION to get the sale. HUGE MARK UPS before sale prices. I understand paying a little more to support the local stores, but their mark ups are ridiculous! There was a sectional with the retail price of $4599.99, then sale price at $2299.99, then clearance priced it at $1999.99. What a bargain, I thought, but after it was too late. I found the exact 4 piece online with free shipping for $1400 and a brand new 5 piece sectional on their website for $2299.99 after I purchased the "last discontinued piece". Here is my pathetic story. I bought a beautiful sectional on clearance, but before purchasing asked if they had a new one in stock. The sales woman (Brenda) stated that it was a discontinued item, and the only piece was the floor model. Regrettably, I purchased the floor model along with the warranty and paid for delivery. I thought i was getting great service when they delivered it a few days later, but when it arrived, the chaise was wet from a leak in the truck. When i asked them what they would do, I had to talk to 2 managers (Antonio and Brad) who then had to talk to their manager (who happened to be out of town at the time) to "fix" the issue. Apparently, because it was a clearance item, they didn't have standard protocol?? Even though I paid for their delivery service. A few days later, I was promised a new chaise. I thought it was strange they could get me a new item when it was a "discontinued piece", so I did a little digging and that is when my stomach turned at the thought of a local store scamming their own neighbors! When I asked the manager about this, and requested a return/refund, he stated the sale was final and claimed that the higher price is for the personal service. I don't know how they sleep at night lying to people daily! I accept that I made a mistake in stepping in that store, but I don't want anyone else to make the same mistake. WORST RETAIL EXPERIENCE EVER! Oh yeah, they delivered my new chaise today. Maybe it's the crappy experience, but I can't help but to think they just re-delivered the wet chaise. read more

Worst management ever! The manager Brad (bleach blond hair with glasses) was very unprofessional and will lie right to your face. Came here with my boyfriend to purchase a couch but now we'll never be returning after our experience. When we first stepped in the store we were welcomed by a sales associate who was very friendly. We looked at a couch that said it was on sale so we asked the sales associate to double check for us. He went and asked the general manager if it was the correct price and said it was wrong BUT he said he would HONOR the sale price to us. We finally decided to purchase the couch so we told the sales associate we would be back in 15 minutes to go to the bank, he then told us he would work up the paperwork so when we arrived everything would be in order. When we came back, he told us that he and the GM talked about the couch and said they would not honor us the sale price anymore. We then asked to speak to the general manager who from the beginning talked to us as he was above us and thought we had no common sense or money. Throughout the conversation he raised his voice at us and told us WE were wrong when we only repeated to him that we were told he would honor the price to us. In the end we asked how we could speak to the corporate manager and he gave us a fake number! The sales associate did nothing wrong, but the GM's actions were disgusting. Seriously wonder how he even has a job there. read more