Bought a refrigerator from Fergusons and it was one of worst buying experiences I have ever had. They have no concept of what customer service is all about. I will never recommend this company to any friend. Stay clear of this store if your in the market for any appliance. It's been almost 2 months and I still have not got any satisfaction on my refrigerator install. I have been waiting for parts for one month. No one seems to care. There are plenty of other distributors in the area. All they care about is getting the sale. After that you are on your own. Never again. I have 3 neighbors doing remodels in my neighborhood and I have done them the favor of staying clear of Fergusons. They just don't get it. read more

Kim was great...up to a point! Once the bill was paid we were faced with "who are you?" The toilet didn't fit...left 2 messages (no return calls - Kim was ill) and finally walked in to the store but everyone was busy. After asking for a manager, Kim was then available. Didn't matter...found the toilet on our own. Mirella has been sent numerous emails and then calls regarding the refund...vacation, she was ill - the list was lengthy. One stop shopping was great but the "team" needs to notch up their customer service skills - sketchy at best. read more

My wife and I are moving to Tennessee and have already met with the Ferguson salespeople in Nashville. However, upon returning home, we still had some questions and needed clarification on some items. We called Ferguson's in Seaside to make an appointment and explained the situation and made sure they understood they would not be making a sale. They made the appointment with Bob Armstrong for Friday May 26. Bob met us, we explained the situation to him and this did not slow him down with his enthusiasm. Bob was so gracious in spending his time and helpful in showing us the appliances and plumbing fixtures that were proposed to us and for sharing his thoughts. Bob answered all our questions, provided all the clarification we requested and gave us a comfort level that allowed us to move forward with selections, incorporating his recommendations. read more

They were great in the selection, terrible once we bought all the appliances for the remodel. Guess once they had their $20,000 they didn't need to return a call or email. Couldn't be bothered with telling us, or our contractor, when to expect delivery. For that kind of money I expect much more responsiveness. read more

I rarely write a negative review, but this business is so rude to a customer. The staff are well dressed and pretentious. We were greeted by a well dressed woman who asked if she could help immediately when we arrived. We said, "Yes, we are here to select sinks and other items for a remodel." She said, no one is available right now and left us. Huh?? This was our second visit and our first visit some months ago was similar. The contractors may get better attention, but no one needs to spend money with such rude people. We found Del Rey Plumbing supply far more accomodating and will spend substantial money with Del Rey. read more

I had an appointment with Andrew which was nice...no waiting around for someone to help me. I was probably a lower budget client and was honest about not being able to buy the high end appliances. Andrew was extremely understanding and helpful. We selected a dishwasher and he checked all the competitions prices and he came in the lowest. I was ready to also purchase an oven and microwave but he found the same models on a special sale at Home Depot. He said he would not feel good selling them to me when I could find them for so much less nearby. He printed out the model info. and graciously gave them to me with the advertised prices. I went straight to Home Depot and with my military discount I saved about $600.00. The dishwasher was delivered a week later and I would not hesitate to go back to him for any of our future purchases. I will also go there for the extras...the most beautiful sinks, lighting, faucets I have ever seen. If you are looking for high end and unique stuff this is the place, but they also worked with me and my budget. The back room...ask about it...discounted stuff, floor models, etc. I will go back there when it's time to do our bathrooms. read more

My husband and I purchased a Fairmont Designs vanity and countertop 3.5 years ago from Ferguson's and are deeply disappointed, not only with the vanity but with the customer service we received. The vanity is beautiful and we have enjoyed the functionality of the one-piece (sink/countertop) top; however, one night when running hot water in the sink it cracked. After only 3.5 years the sink cracked with typical use. We now have a several-inches-long crack that runs across our sink in our newly remodeled bathroom. When we contacted Fairmont for support, we were told there was a only a one-year warranty and to contact Ferguson's to see if they could help. The manager forwarded us the Fairmont warranty information and said if they won't help us, we are welcome to purchase a new vanity through Ferguson's. I am appalled by the customer support. Apparently the fact that our vanity lasted 3.5 years is acceptable to them. It isn't for us. And we will not be purchasing a new one through them (certainly not every 3.5 years). read more

I do not give bad review unless it Truly does deserve it. I would not even give Ferguson Bath a 1 star, if we had a choice. SAVE YOUR MONEY & TIME!!! Customer service was horrible from the start to finish. First of all my husband went in & spent over $8,000 worth of product for our remodel & regret ever walking in to Fergusons!! Wendy was our Customer Service Rep & she was "Not" friendly from the get go. We ordered appliances & made a few follow up calls for updates as we were hiring a Construction Crew by the hour to come in to our home. Call number 4 to Fergusons... no call back, so we got frustrated & drove down. When we walked in & asked Wendy why she wasn't calling back she responded without a care "Did you see that couple just leave? This is why I didn't call, because we are short handed & very busy!!!" non apologetic!! Then when we found our order was submitted incorrectly. She made it seem like it was our fault!!! Never Calling us back after 3 calls especially when we were paying 6 guys we contracted to stand around our house to wait for the correct delivery. This happened 3 times! In fact, they ordered some products for our bathroom & a little boys toilet arrived (I swear my 3 year old nephew could have sit on it comfortably) & then the bathtub arrived with the wrong piping. Instead of perhaps apologizing for the mistakes they charged us a Huge overnight fed ex fee for having the "Correct" product arrive. Really!? All of a sudden Wendy was gone & someone else stepped in. It took almost a month & a half to get them to adjust our bill. Lastly, I wish we would have listened to a Contractor friends. He warned us.... LESSON LEARNED! read more

The first time I walked into Ferguson I was overwhelmed by all the decisions I would be making during our home renovation. I didn't know where to begin and spent many visits just browsing, touching, measuring, comparing, and imagining. I was always greeted, welcomed, and respectfully left to wander around when I needed to. I met Bob Armstrong during my early browsing stages and it was clear after a few conversations that he knew his stuff. When it was time to begin purchasing items for our home, I knew I would be in good hands with Bob. Bob has walked me through each decision with with patience, expertise, a calm demeanor, and a sense of humor. He offers guidance when needed yet I have never felt like I was being sold anything I didn't need. Whenever I walk into Ferguson now I reflect on how much I have accomplished, with Bob's help, and what a positive experience it has been. read more