After shopping exclusively at Best Buy for many years, having grown frustrated with the level of…read morecustomer service, I tried Bray & Scarff when we remodeled our kitchen. The appliance specialist was incredibly helpful, informative, and patiently answered all of my questions in order to ensure that the appliances I purchased were exactly what I was looking for. After shopping at Bray & Scarff, I will never accept anything less. I will return to Bray & Scarff for all of my future appliance purchases.

Customer service is excellent and delivery was on time and so quick. Very happy with my purchase…read morewill definitely be going back to finish updating my appliances.

Been twice so far and had very pleasant experiences both times. Mario who was behind the customer…read moreservice desk was extremely helpful and amazing to chat with. He was able to assist me and did everything with a smile. All of the employees from what I could tell are friendly and helpful. The employee at the front directed me to where I needed to go. I also work in a customer facing job and I really appreciate when employees go the extra mile. Shoutout to Mario! I also felt bad for the gentleman near the front. An older lady seemed to be talking nonsense and he stayed there listening to it all. This location is much more convenient than the nearest Apple location and purchased extended care plan. People might complain about parking here, but if you think this is worse than Clarendon's Apple Store???? Pfft.

I wish the employees would kick out people that cause fights or try to ghost chair their spot in…read moreline. It's frustrating when you wanna wait in line for a new product release, but there are 15 chairs in front of you that stay empty until right before the store opens.

If you value your time and your sanity, do not go here. I came in to resolve a simple issue with a…read moreDoorDash return, and instead of helping, the management acted as a complete instigator. They trapped me in a "blame loop" with DoorDash and refused to provide a receipt or even basic answers. They insisted I take it up with DoorDash, even after I sincerely explained that DoorDash had already denied the refund without a reason and I needed the store's help to figure out the issue. ​When I naturally got frustrated by their incompetence, the main manager didn't try to solve the problem; instead, she tried to escalate it. She started tone-policing me, telling me to "lower my voice" just to make it look like I was the aggressor, when they were the ones mistreating me. They even called people from the back to "gang up" on me, creating an incredibly awkward and hostile atmosphere. ​Between the gaslighting, the untrained cashiers, and the broken pickup boxes, this store is a total mess. Management is the biggest problem here; they would rather pick a fight with a customer than do their jobs. Save yourself the headache and go to a different location. ​However, I would like to thank, from the bottom of my heart, the employees who go the extra mile to deliver exceptional customer service. Just as there are good people in every company, there are also bad apples. It is unfortunate.

I came in late Saturday afternoon with my mom to get some orchid feeder for the orchids she takes…read morecare of. We were going in circles in the garden area until we ran into an employee named Howard. He was so attentive and super helpful, and not only that--he was incredibly sweet to my mom. He definitely deserves an Employee of the Month award. Thank you, Howard!

Yasar at Countertop Depot is very knowledgeable and was so helpful in getting the Cambria Quartz -…read moreEverleigh countertops - and without having any seams! He was very responsive and offered competitive pricing. So impressed with the quick turnaround time and couldn't be more pleased with the professional service that Yasar provided.

I have been using Countertop Depot for nearly 20 years for my kitchen and bathroom remodeling…read moreprojects. Excellent selection, service and price! I also use TGM, their other store in Central VA. Highly recommended.

Amazing selection of home goods!!! Same concept as Home Goods but I guess this place is not as well…read moreknown so it gets less foot traffic, therefore, has a bigger selection of items. The store is always well organized and clean, things are easy to find. They have a big selection of furniture and lighting fixtures! The only negative is that some of the staff is not very friendly, but the ones that are make it up for the others!

Finally got to this store. A lot more furniture, rugs, and lighting options than at their sister…read morestore Home Goods. Lots of items. The items are a bit crowded for me, but did find a bath rug I was looking for to go with the ones I found at Hone Goods. I plan to return for summer outdoor furniture and side tables. I'm hoping they have a better selection than the small amount I find in my local Home Goods store.

I could not be more pleased with the staff and service. I first spoke with Aamar who was very…read morepleasant and knowledgeable. He gave me excellent information that proved reliable. Next I spoke with Kumar on the phone. He was exceptionally helpful in explaining what needed to be done and gave me accurate information as well. He is the person who worked on the overall servicing which was badly needed. I was delighted that the bag that had to be replaced was available from their warehouse. With Kumar's willingness to give immediate attention to the servicing, my Kirby deluxe was ready in less than a week when the bag came today. He had predicted next Wednesday and called me today, Friday, to say it was ready. I am overjoyed to have it back and I purchased extra bags and belts, all at a reasonable price. I'm in the process of moving to another state and need a perfectly clean home to convey to the buyer in a few weeks. Wonderful experience with all supplies needed and delightful service personnel willing to help me. Highly recommended.

Hose repair on Bissell spot bot. Honest quote, good repair, timely process. Good folks, would…read morerevisit as needed.

This guy is horrible! Cancels appointments left and right and doesn't return messages. It's been a…read moremonth since he came to look at my dishwasher. He's been dragging it out, saying the part isn't in. Just canceled because of "family matters." Don't use them!

This is the worst company we've ever dealt with. I think they either are a front for, or sub…read morecontract with A1 Repairs which also gets terrible reviews. Our washer wasn't properly draining. The repairman showed up and said that he had to cut through the plastic tub that the washer sat in to fix it. When we told him that'd be fine as long as it was replaced (which we'd obviously pay for), he rudely told us that isn't his job and that we'd need to call a plumber for that. When my fiancee asked him why he couldn't repair the problem, he got agitated and ruder. When I told him that he didn't need to be an ass to my fiancee, we are simply trying to fix the problem, he started really screaming. I asked him to leave my condo - at which point he called us "motherf#$#rs" and threatened to come back and kill both my fiancee and me. We filed a report with the police. Unfortunately this report is not a joke. Do not use this company.