First Edmond did not have microwave, sent to warehouse on AnnArbor. In the middle of truck park,…read morehard to get to. No one in warehouse. Finally went to office to get someone. Kid finally brought microwave. Pulled truck up and he was gone loaded my own box and fought my way out of the area. Worst customer service I have ever seen. Go to Home Depot and forget local. Not worth the disrespectful.

My experience with Hahn's Appliances was extremely disappointing…read more After informing Hahn's that the Safeware extended warranty I purchased for my Frigidaire induction range had never been properly registered--and that Safeware had no record of my warranty despite me having the original receipt--I expected understanding and a sincere effort to correct the mistake. Instead, I was met by Alan, the manager, with an aggressive and dismissive attitude. Rather than acknowledging Hahn's error, both Alan and the salesman, Jerry, repeatedly emphasized that Hahn's was "losing money" by helping me and that they "didn't have to do this." Hearing that as a paying customer was unacceptable. Hahn's had already received my money for both the appliance and the warranty, yet I was made to feel as though they were doing me a favor by honoring what I had already purchased. Ultimately, Hahn's took back the defective Frigidaire induction range, and I paid the difference to purchase a Bosch induction range. At no point did anyone apologize or acknowledge that this situation resulted from their mistake. What made this even more frustrating was being told that this warranty problem had affected many other customers and was supposedly caused by a "computer error." I spent over 12 years writing software, and blaming the computer instead of accepting responsibility for a business process failure says a great deal about a company's culture. Software doesn't excuse a lack of accountability. Alan's confrontational approach and complete lack of concern about how I was treated reflected poorly on Hahn's management. Customer service starts with taking responsibility when mistakes happen, not making the customer feel guilty for expecting the company to honor its commitments. The only bright spot in this experience was the women at the customer service/payment desk. They were professional, competent, kind, and genuinely helpful. They deserve recognition for treating customers with respect. Unfortunately, this isn't my first negative experience with Hahn's sales staff. I previously assumed it was an isolated incident, but after this experience, I no longer believe that. The sales team appears to lack the training and professionalism needed to properly serve customers. I will never do business with Hahn's Appliances again, and I cannot recommend them based on the way I was treated.

No hard sales pitch, found what we were looking for at a reasonable price. No issues with rebates…read moreand delivery was scheduled for next day and was actually delivered the next morning. was hesitant to shop here due to all the negative reviews, but everything went smoothly with absolutely no snags.

Don't expect this company to honor any rebates they may "claim" you can get. My partner and I…read morerecently purchased a freezer from them and we were told we would get a $50 rebate because I'm a veteran. After numerous attempts online, which were denied for no explanation I tried to resolve the issue via email. All I received was the runaround. If this is the way they treat a disabled veteran, imagine how they're going to treat an average citizen. Buyer beware! They need to honor their advertised programs or discontinue them. Thanks for nothing Metro, I hope it was worth it. The only reason they get one star is because it won't let me post a zero.

The sales team is great, but unfortunately, the installation process is an absolute nightmare. I…read morehave been a repeat customer of this store. In November 2025 I purchased a dishwasher from here. Within a day of the installation the dishwasher fell back into cabinets because it was never actually installed just placed in the hole. They did send guys out to fix it but never inspected the rest of the installation. Here I am just a little over the 90 day installation window and the dishwasher is still not mounted correctly and the drawers are falling forward every time I open the dishwasher. I understand the installation warranty is over but use some common sense and have an ounce of care for the customer and take responsibility for the poor service that was provided in the first place. Unfortunately I won't be returning any longer.

This woman is sorry she sold me a a dirty stove that was supposed to be cleaned up she wanted more…read morefor it and mad and left it dirty for me too clean when I paid 250 for a stove that isn't worth it. I took it because I thought it was going to be cleaned up for that price she's sorry. God will handle people like her.

We had a perfect experience here the other day. I'm not sure why the other reviewers seem to have…read morefelt like they received poor customer service, but I felt like every person we encountered was friendly and polite, nothing haughty or rude about any interaction. We were there on an overcast Friday, so they weren't busy. Every employee was masked, said hello, asked if we needed help, and then left us alone when we explained we were just kicking tires. While there are certainly some high end things, we were pleasantly surprised by the prices on some things, like lighting. We found many fixtures that we liked that were in our price range. I'm not sure what more I could ask for in visiting a showroom. I got lots of ideas, as well as an idea of what I can and cannot afford. I left with several catalogues. I was never pressured at all, nor was I made to feel like I was in the way for not being a serious customer, rolling in with dimensions and timelines. I can't wait until I'm far enough along in my project to show up with my binder and my checkbook!

When we remodeled our bathrooms in 2019 our GC took us to Ferguson to choose our fixtures. That…read moreexperience was fantastic, we were shown only items that fit within our budget and when we needed to compromise on some items due to cost we weren't made to feel like we weren't worth their time. Fast forward go 2023, our faucets developed some flow issues and the plumber we hired to repair them caused more issues than they fixed. I decided to deal with the problem myself and went back to Ferguson to ask for help. Not only did the parts department take the time to find the schematic for my faucet (which is being retired by the manufacturer I learned) but when they couldn't find anyone who had the part in stock they took me to the Business Manager who took my info and said she'd look into it. Due to her help I'm now getting new faucets covered under warranty and she did ALL the work to help me! I don't know if/when we will do another remodel, but our fixtures will come from Ferguson for sure!

fantastic store. we always go here for our home renovation supplies. thanks RentalHQ for the great…read moreservice!

From the owner: We sell Appliances, hot water heaters, Air Conditioners, plumbing supplies, faucets, sinks, tubs,…read morevanities, toilets, doors, tools, door knobs, hardware, most anything you would need for your next home improvement project. We don’t have everything but if we do have it you will save big compared to the big box stores. Shop local!!

I bought a new G.E. double door refrigerator freezer from them here in Oklahoma City during their…read moreclose out sale. Had them deliver it, which cost an additional $110. The delivery was in acceptable time, however the refrigerator does not work. They called me and told my funds would be returned and they would come get the fridge Saturday. So I had to edit this review and change it from what I wrote because I did not expect them to nothing but put me off until I gave up on getting my funds returned. I have to say they did the right thing, and shame on me for assuming they would do nothing about it.

Ok, let me start this right.. MUCH LOVE TO PAUL at AMERICAN FREIGHT furniture store. I just moved…read moreto OKC from California and needed to furnish my apartment. When I tell you Paul is a kind and extremely helpful dude, I mean every word. He made sure we got all that we needed and beyond a fair price! Now I have a new sofa with a double chase, 3 pc bedroom set, and a King size Sealy posturpedic plush mattress.. Paul has really blessed this holiday season for me and I just hope he sees this review so he knows that his kindness and acumen is appreciated. He's made a satisfied customer here and any furniture or appliance purchase I'll consider I'm going there first! I need to stop by there and drop off some dinner and cake to that guy. Super cool dude Paul is. No doubt about it.

Dave did outstanding job installing my dishwasher and the nicest repair man i have ever had…read more Outstanding service

It a was the great appliance shortage in the summer of 2020. There was no sign of the 'Rona…read moreanywhere around me, yet Lowe's could not supply a refrigerator within the next month. We changed direction and walked into B&J's. We saw the exact model we were looking for and he said he was simply waiting for several to be delivered. Within one week we had our refrigerator in the house and cooling our food--protecting us from spoilage. Without the fast help and pleasant experience of working with them, we would still be suffering from melted ice cream, moldy food and daily trips to Walmart (which is almost worse than rotten food in itself). Thanks for the great service! Edit: My wife thought I should emphasize the awesome customer service an great prices. We're looking at upgrading our range in the next year and will not even be looking elsewhere.