I rarely leave reviews, but this has been one of the most frustrating customer service experiences…read moreI've had. I purchased a stove from this store and have been dealing with issues for FOUR months. The original unit's oven did not work properly, and after months of back and forth, they replaced it , but I had to PAY EXTRA for the "new open box" unit. This was not a free replacement. When the replacement was installed, the installer tested it and said the stovetop wasn't getting hot because it had been sitting out in the cold for a long time. I was told that if I had any issues, to call the store. The stove never worked properly. When I called, I was then told they would charge me to send someone out to look at it, even though it was just installed and I was following their own instructions. I even had to physically drive to the store because they were not answering calls. While I was there, I overheard the manager say, "I'm going to take my time and eat my lunch, she can wait." After four months of ongoing issues, that level of unprofessionalism was shocking. Instead of taking responsibility or even inspecting their own installation, I was told it was "my issue." After months of stress, paying extra for a replacement, and still not having a working stove, I asked them to pick it up and refund my money. I paid for a working appliance. Instead, I experienced months of inconvenience, additional charges, and dismissive service. I would not recommend doing business here.

From the owner: At Best Appliance Outlet, we specialize in high-quality used and scratch-and-dent appliances at…read moreunbeatable prices. Every appliance is tested, cleaned, and ready to use, so our customers get top brands without the high retail cost. Located right here in Lake Ridge, VA, we’re proud to serve our neighbors with friendly service, honest deals, and same-day pickup options.

Would give it 5 stars but their marketing is sub par. They…read morepost on Facebook, offer up, letgo... but they post things that are already sold and never update it. They give excuses why it isn't updated. You have to take a trip to the store to actually see if the item is really there....very disappointing. I have sent clients here and bought a really good used refrigerator and dryer so that is 5 stars. Best deal in town!!!!!!! Recommended them to get a yelp page to promote their business but if they can't handle the other apps then yelp will hurt them in the long run.

I bought a stove from Kayden appliances on 7/29/19. Got 45 days warranty. When I called for a…read moreservice, Lady told me there will be delivery fee will be charge, Since I picked stove my self to save delivery fee. Asked for a tech visit, she said, there will fee between $80-$100. She was not giving me any option to get repair my stove. She said, I need to bring it back or pay delivery fee to get it check. While I was talking to the lady at this location, she was laughing at me. She was very rude. Bad customer service. Will not do business with this unethical people.

Purchasing a TV from Best Buy, especially the Woodbridge branch, has been, by far, the worst…read moreshopping experience of my life! On May 22nd, my wife and I purchased a Sony Bravia 98" TV bundled with a Bravia 9 soundbar, subwoofer, and rear speakers. The total came to around $6,600, including delivery, handling, installation, audio setup, and calibration. At the time of purchase, the employee who helped us, Kile Kirk, was extremely friendly, knowledgeable, and professional. We later found out he was a regional manager! We explained clearly that we live in a 4-level townhouse and that the home theater would be installed in our 4th-floor loft. At no point did he mention that there could be any issue delivering or moving the TV upstairs. Everything seemed perfect. We were excited and eagerly waiting for the delivery scheduled for June 6th. Then came the nightmare! On the night of June 5th, literally one day before delivery, we received a call from Best Buy informing us that they could not fulfill the delivery because they "believed" the 98" TV would not fit through the stairway and that it would be "impossible" to move it to the 4th floor. I explained multiple times that we had already measured everything ourselves and were confident there would be no issue. I also reminded them that during the purchase process we had fully explained our home layout to Kile, and nobody mentioned any concern whatsoever! I even suggested they send someone to inspect and measure the stairway before making assumptions.They refused! The representative repeatedly insisted they would not send anyone and would not even attempt the delivery. Instead, they offered two ridiculous options: 1. Exchange the 98" TV for an 85" or smaller model. 2. Have the TV dropped off on the first floor and hire a third-party moving company at our own expense to move it upstairs. The second option made absolutely no sense! If the job is supposedly "impossible" and the TV definitely cannot fit through the stairway, without them ever taking measurements, then how could a third-party company magically do it? Either it fits or it doesn't! After the call, I immediately contacted two professional moving companies. One of them sent someone to our home that same evening, to inspect and measure everything in person. His response? "This is an easy job." He said it would only require two movers and there would be absolutely no issue getting the TV to the 4th floor. The quote was $350. The second moving company reviewed photos and measurements of our stairway I sent them and said exactly the same thing! So what's really going on here? To me, it feels like Best Buy, especially this branch, either lacks commitment to fulfilling deliveries properly or uses selling tactics to convince customers to downgrade to smaller TVs! But the situation somehow got even worse! On June 6th, the actual delivery date, they completely canceled the delivery without notifying us! My wife and I were furious, so we went directly to the store and asked to speak with a manager. I believe his name was Marcus. After explaining everything, he offered to cover about half the cost of the third-party movers, which we reluctantly accepted. Then he dropped another bombshell! He told us the next available delivery date would be June 29th, "if the TV becomes available." I couldn't believe what I was hearing! We had already waited two weeks. The night before delivery, their team suddenly invented the "impossible stairway" issue without ever inspecting our home! Then they canceled the order without notice! And now we were being told the TV was out of stock and that we might need to wait another three weeks with no guarantee?!!! At that point, we had enough. We canceled the entire order, including the Best Buy membership! We will NEVER purchase anything from Best Buy again, ever! And honestly, my recommendation to everyone is simple: Stay far away from Best Buy! Buy your electronics from Amazon, Costco, or other companies that actually respect their customers and honor their commitments!

This was one of the most frustrating retail experiences I've had…read more We purchased a 98-inch Sony Bravia TV along with delivery and installation. During the sale, we explained that the TV would be installed in the loft area of our townhouse. Based on that information, we completed the purchase and even opened a Best Buy credit card. Almost two weeks later, on the night before the scheduled delivery, we were informed by the delivery team that they would not be able to deliver the TV to the installation location. We then spoke with customer service, delivery representatives, store management, and others multiple times in an effort to find a solution. What was particularly frustrating is that two independent moving companies later assessed the route and both confirmed they could move the TV to the installation location while still in the box. Yet no alternative solution was offered. The biggest issue was the disconnect between sales and delivery. After the fact, we were told that customers in situations like ours are often encouraged to purchase a smaller TV. If delivery limitations are known, those conversations should happen before a customer completes a major purchase, not after waiting weeks for delivery and going through a lengthy resolution process. We were also told that a manager would look into possible solutions and follow up. We expected to hear back from the regional manager who assisted with the sale, but no follow-up was ever made. Then, on the morning of the scheduled delivery, we received notice that the delivery had been canceled without any explanation. We ultimately had to visit the store in person to understand what was happening. Adding to the frustration, we were told the TV would not be available again until the following month. At the same time, we were expected to continue carrying and making payments on the purchase through our newly opened Best Buy credit card, despite not having a confirmed delivery date or a clear plan for how the TV would ultimately be delivered to the installation location. The employees we interacted with were generally polite, but the overall experience left us feeling that sales, delivery, and customer service were not aligned. Had the delivery concerns been addressed before the purchase, we could have made an informed decision from the start. Unfortunately, the entire experience ended with the cancellation of a major purchase.

I share the same sentiments as the other review. I had a warranty claim on an appliance. The DMV…read moreAppliance "technician" walked in. Did not even look at the unit. Left and called the insurance company. He came back in and said the unit was not covered. I asked what he told them to have the claim denied. He would not tell me. I asked what his assessment was of the machine and what was wrong. He would not tell me that either. This place is a scam. Avoid at all costs. There are many other appliance repair places to go to and not have to deal with this horrible service and attitude.

Terrible. DMV was assigned to evaluate our failed Lowes Whirlpool washing machine that we owned…read morefor less than two years. He properly evaluated there were major broken parts costing $500 to repair and left the house to file the warranty claim. Not only did we have the original two year warranty, but I spent an additional $130 for extending the warranty to five years. After he left our house, he reported that the failure was due to "overloading the washer" with no evidence, no indication, and no common sense. We are two grandparents living by ourselves with little laundry that we do quite often, so the loads are small. Whirlpool used to be a quality brand, and with a $600 washer with all of the sensors included to complete a proper wash, you would think the sensors would let you know if it truly was overloaded. Anyway, specifically because of the DMV technician's claim that the damage was our fault, the insurance will not reimburse us. I have filed a claim to the Better Business Bureau and will continue to fight this until it is fixed.

Very disappointed. I just called a few minutes ago to ask about a range that is Google assistant…read more He gave me 2 options a Samsung and an LG. I asked him about delivery and hallaway he also helped me with that. I asked if there's anybody that could assist with setting up the Google and he said no and he said is that OK. I said no is there a manager. He hung up the phone on me . I am calling for a friend because he is now legally blind and needs assistance. I would think that you would be able to give me someone who to contact for this assistance. You could tell when he answered the phone he just did not want to be bothered. I understand you are not capable of set up. I got that. But if I purchase the product, you should have info about said product.

These guys are excellent! They showed up exactly on time, with masks on, and all the proper…read moreequipment for installation. Transparency was there throughout the purchasing process in prices, installation charges, and stock availability. In particular, I appreciated receiving notice of damage to one of the machines before delivery. Now Appliance reordered the machine from the manufacturer and is prepared to deliver and install when in stock for no extra charge. The salesman, Chris, was responsive both by phone and email. He was very helpful in selecting the appliances that fit our budget. If I had my wish, the online catalog would be easier to navigate as it has no search/filter feature.

Appliance Magic was assigned to us by HSA Home Warranty for our dishwasher. I will say they were…read morequick to contact us and schedule an appointment. The day of the appointment we received a phone call 10 minutes before the technician arrived. He spent about 10-15 minutes checking the issues we said we had with the dishwasher. When he was done he asked me to verify the issues he had written down and said they had to get approval from HSA for the parts and then he could fix it. After the first week and hearing nothing I tried to call the business and the voicemail did not identify who I had called. I emailed the email address sent to me and never recieved a reply. TWO WEEKS later we finally heard back that the parts came in. They made an appointment for the next day. Again, the technician called 10 minutes before arriving. He quickly made the repairs and was on his way.

Warning to Other Consumers - Dishonest and Unreliable Service…read more As a small business owner, I'm very hesitant to write negative reviews, but I feel it's important to share my experience with Appliance Magic to help others avoid what happened to us. Our LG washer/dryer broke, and based on online reviews, I contacted Appliance Magic for repair. The first red flag was that their initial quote was $150 higher than the last company we used (who is unfortunately no longer in business). When I showed them the previous receipt, the technician reduced the price by $50. The technician came out and replaced the drain pump, and we paid in full. However, the machine never worked properly after the repair. He came back a second time to try to fix it, but it still didn't work. We then hired another appliance company for a second opinion, and they immediately identified that the wrong drain pump had been installed, which explained why our washer still wasn't functioning. When I contacted Appliance Magic to ask about replacing the incorrect part--which was supposed to be covered under warranty--they insisted on charging us again for both labor and parts. We ended up having to pay the other company to remove the wrong pump and install the correct one. To make matters worse, the phone number for Appliance Magic has since stopped working, and I've been unable to reach them for any resolution. I'm embarrassed to admit we were scammed, but I hope sharing this experience helps others avoid the same situation. Be cautious before doing business with this company.

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.