Nothing can be harder for a pet owner than euthanasia. After 22 years of being by my side every night, my very senior kitty fell ill and reached the point of needing professional intervention. I've had to make this call several times in my life, and each time has, as you could expect, been an almost emergent situation. On last minute, weekend notice, Dr Flores and his staff at Ferndale Vet were FANTASTIC at both the animal care and the human component, even taking our dog for a nail trim so she wasn't under foot while we said goodbye. From the true compassion on his face, his kind and soothing way, to the professionalism and communication of the procedures and the options available, the crew did a great job and made a painful event much less traumatic. Kudos. Ferndale Vet helped my little girl pass with dignity and peace, and the kitty parents were treated with kindness and compassion. I couldn't ask for more. Thank you for your care. read more

Lovely staff. Very helpful. The vet was great. She was thorough and professional with my cats. She handled them in such a way that they didn't freak out, even when they were receiving vaccinations. read more

My beloved 10 year old rottie wasn't feeling well so I brought him in. They ran bloodwork and I never heard back from them. My dog started to feel better after a few days so didn't think anything of it. 2 months later my dog wasn't feeling well again so I brought him back. They ran bloodwork and said his kidneys were failing and that I should have him put down! They also informed me that they forgot to call after the first initial visit to follow up on his bloodwork. His initial bloodwork showed elevated kidney function and that he should be put on medication. Since they never called to follow up, I was never given the medication. He passed away at home with me later that day.. If they would've just done their jobs and followed up after the 1st apt , he would've gotten on medication before his kidneys were too damaged.. All they care about is profit here. Thsts the feeling I get read more

My newly adopted cat had a medical emergency soon after I got him and I wasn't able to get him in anywhere. Ferndale Vet took him right away and saved his life. They treated us so well there and was even able to see my other cat. All the vets there truly care about the animals and I can't recommend them highly enough. read more

We needed a flea medicine for our cat so we went in and purchased some there. Got home and I tried to administer the medication but could not get the cap off. it ended up all over our hands and all over us before we could get it on the cat. I decided next time I would talk to the vet and find out what I was doing wrong or if it was just a bad bottle ...I went into the vet and explained to them what happened and asked them what the trick was to opening the medication. I was told just to squeeze and twist until it felt like it was going to explode but the cap would twist off ....once again,I went home after purchasing the medication and tried to open the medication to apply to my kitty cat and once again I could not get the cap off. I tried and tried, but it ended up all over the coffee table and floor before I can get it on the cat. I sent the vet a text and they ended up calling me the next day. They told me all I had to do was simply push down on the cap and then twist it off. I feel like when I purchased product from a store, spend my money locally and ask for directions on how to use it and they give me completely wrong false directions which ruins the product, I don't see why they can't give me another bottle. The girl at the front counter, tried to get me a free bottle, but the manager refused even though she was there the night before and heard me asking for directions and how I was having a hard time with the bottle .... she was there when the staff gave me bad advice....I owned a business for many years and I always made things right ...it doesn't cost that much to be a good person and do the right thing.... definitely in the business of making money and not taking care of customers properly The front counter staff was very friendly and nice. They gave me bad advice unknowingly ....It was mostly the bad taste of my mouth from the manager. read more

Front desk staff , manager 2023/2024 was awful and given they are the gatekeepers and god knows what sort of notes they write about human clients if the staff is annoyed or whatever. Do they realize they are hurting pets when they are so dismissive to the humans who then have to go elsewhere and that means much further away? Does the owner know how bad the front desk and management is? They recommended sugery for a lump they said could be cancer however was in a place where clear margins could not have been gotten anyway. Our prior veterinarian had said surgery not necessary unless the lump (perhaps a mass cell tumor which our girl had had before) caused pain or grew (was on eyelid). Years later and so glad we didn't get the surgery. Somewhat depends on which veterinarian you get. Dr. Rice was good. Renner too surgery focused. A third vet supposedly more holistic was down right rude. Flores might be good if you can get to him through the horrible gatekeepers. read more

I was visiting the area and my dog needed immediate attention for an ear infection. After reading some of the comments, I was hesitant to bring my dog in but they were able to immediately attend to my dog's needs via the walk in clinic. I was extremely pleased with the medical care from Dr. Renner. She professionally and proficiently addressed the problem. If she was in my home town, I would make her my own vet. (600 miles is too far)! read more

Money hungry vets.Care more about money,than your pet.Super expensive, rude,and unprofessional.

Had high hopes for establishing care here. I liked the doctor and her thoroughness answer my questions. Problem was that when I made a prescription request for my dog's routine meds through on online pharmacy, they denied filling it. I called and asked what was going on and they said that they don't work with outside pharmacies because they cannot vouch for the quality of their drugs. Okay, this is their choice as a business, but I made the request for them to make an exception this once because I was about to leave town and, given I hadn't been notified that this was their policy previously, it put me in a bind. They refused and said that I could buy the drugs from them (at three times the cost) or they would send paper prescriptions to me. I asked if they could at least save me a few days by mailing it directly to the pharmacy. They refused. The biggest problem here is that they not only didn't take responsibility for not notifying me of their policies, but their staff actively blamed ME for not asking them the question about whether or not they work with other pharmacies. I have never once worked with a vet in my 50 years that wouldn't call in a prescription to another pharmacy or respond to a request. Not only that, but IT'S THE LAW that they notify consumers of their policies around working with outside pharmacies. Their office staff has a lot to learn about customer service. The office manager was rude, did not answer direct questions, and took no responsibility for their poor communication. When finally I said "I'm not going to keep arguing with you. Can we move on?" she called me "abusive." All I can say to that is that a customer disagreeing or asking questions does not pass the test for "abuse" and she could really use some sensitivity training if she believes that it is. read more

We took our Beloved, 13 year old, 120 lb, Amercian Bulldog, Our Beloved family Member, to get Euthanized today.. We Knew it was time. She has Arthritis,Cancer, she having Accidents and can barely walk. I had called in the Morning prior and made the Appt at 3. I was Told it could be done in the car so there would be no stress on Anyone involved. Upon arrival, we were told, since they haven't seen her in a year, they would Have to Take her inside, Examine her! Are You Kidding Me! They have All her Records. So Let's make it Harder for Her, US And Her??? Gee, Maybe To Make More Money???! Why Do you Want to Make A Aready Stressful Situation More STRESSFUL???? Thay should be Ashamed!!! WHERES THE COMPASSION?? It was All About $$$$$. Needless to Say, We Transfered All Our Records to a Vet 30 min away Just to NEVER HAVE TO GO THERE AGAIN! if you are in the Situation we are in, or will be soon, Please Find A Humane Vet, One who has Compassion. One That Actually Cares about Your Family Members and Not the Money! I Just wanted to Share our Experience so You Dont Have the Same. P.s. The Office Manager Needs to Work on Her Customer Service and Compassion! She Totally Lacks Empathy!!! *Side Note* (The girl I Spoke too this Morning Was Very Nice & Compassionate. She Explained about the Creamation differences, ect. She is the Reason Why I chose to Go There. I Wish The Rest of your Co-Workers Could have Been that Way, Thank You) read more

The worst experience we've ever had, staff was very insensitive and unhelpful. All they cared about was whether the invoice was paid for.... 200.00 before even being seen, made us wait outside for an hour when we were the only customers there. It cost almost 500.00 to drain an abscess, so disappointed. We will not go back or recommend this place to anyone read more

After taking my Brittney to Ferndale Veterinary for 14 years I am real disappointed with the total lack of service. The customer service is a lot like dealing with an airline. After my dog was injured I tried to get her in for an appointment. The soonest time was 8 days out. They said call in the morning for an emergency visit. After two of trying to get her in I gave up and found another way with someone else. I have paid this vet thousands of dollars over 14 years. This is not the friendly Dr Silver and Dr Ozanian of the past. The doctors are great but if you can't get in to see them it means nothing. read more

Love this vet (Chris Flores, Dr. Johns, Dr. Renner, et al)..all are amazing and caring vets who respond not only to our pets needs, but also are conscious of "our needs" as parents asking questions and needing answers....they are patient and kind....have gone to Ferndale Vet for over 30 years...never been disappointed (including the office in Fortuna) read more

Ferndale Veterinary - Rosie (in front) and Kai..they aren't quite as impressed with going to the vet as I am!!! - Veterinarians Near Me - Ferndale, California

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This is an amazing veterinary clinic. Dr Florez is a wonderful Doctor. We recently had are dog spade there and have been called three days in a row checking on our dog and asking if we have any questions. We have an extremely hyper dog with tremendous separation anxiety. They were very compassionate with our little girl. They sent us texts during the surgery to ease our minds that things were going well and then Dr. Florez called us when it was done to let us know how it went. Ferndale Veterinary clinic became our vet forever when our last dog needed to be euthanized. The compassion they had for us and our dog was incredible. This was very difficult for my whole family and they knew it. We were able to spend quality time on their back lawn with our dog and were not rushed at all. The Doctor was incredible peaceful and informed us through the whole process. We were all able to let our dog know that it's ok to go and we love him very much. The whole entire staff at this place is awesome and so very helpful and friendly. They are who patients deal with the most. The staff all have extremely challenging jobs and are so kind to the pets and owners. When you see workers this nice they are obviously are happy with their jobs and that says a lot about the owner of the place. If you want a great veterinary clinic this is the place to go. I understand that they are very busy but there is a reason why, they are the best in Humboldt County and anywhere else I have been. All the vets in our area are extremely busy so if you need a Veterinarian plan ahead and go to Ferndale. I read more

I am house sitting with 3 pets. One was attacked by a random pit bull at the beach today. I called to get the cat care and then to find a medical boarding until my friend gets back. I was treated rudely by Ferndale Vets answering service. She told me that they answered the phone for three vets in town. When the on call vet called me back, She was very short and rude with me on the phone, Telling me " Look This is Ferndale vets, not your vet, the clinic is closed, I am the veterinarian, on my personal time so what do you want?" I was so shocked at the unprofessional tone, that I said, nothing, Ill take these animals elsewhere and hung up.. I then called my friend and told her I was taking them to my vet. She was a client of theirs for a few years from what I understand. I have to wonder if this "answering service" that answers the phone for two other vets in town, means all there are owned by the same people, Interesting that the medical boarding facility I was trying to get to care for the cat is owned by one of the three vets in question and their yelp page is full of bad reviews... and the "new owners" commenting how they were stuck with old reviews... Interesting... Hey Ferndale vet... My friend says "Gee thanks for not listening, helping or caring about my baby while I was out of town." P.S. A revisit to my review: The vet has posted a reply to my post. It is interesting how the "VET" is now claiming to just be a "employee answering from her personal phone" The person I talked to clearly identified themselves as THE Vet and owner. Second, This person now claims i was unclear what my needs were... Well would you continue a conversation with a "VET" who is rude and short with you on the telephone making it clear you were bothering them? Nope... and gee thanks for asking, Of course I took the cat to my vet and got the quality care I would expect from a professional. Oh and the friend that I was house sitting for... she now takes her three animals to MY vet... read more

Our dog was attacked by another and this was the vet we were sent to by the offending dog's owner. We originally saw Jennifer and another lady she had there assisting her (a lovely curly haired blonde, let me add both these two ladies were wonderful, and came in after hours to assist the unfortunate emergency). ***KEEP IN MIND, WE HAD NEVER SEEN THIS VET, NOR KNEW NOTHING ABOUT THEM.*** There was a unsympathetic rude skinny tall curly haired blonde male with glasses that was going out of his way to purposely block us from seeing our Pomeranian through the doors window (whose rear leg was out of socket along with a few decent sized lacerations in the inner thigh area and deep down into the muscle, plus a decent bite wound on his head). This man was asked to leave, not sure why he was being as rude as he was; but i really appreciated feeling like the two ladies were sympathetic to what my family was going through. On the follow up however, even though paperwork was completed by the offending dog owner, and should have had notes along with the file; there were none. Even though we spoke to them and told them the situation, the people there were hesitant and did not inform us that we would be the ones charged until after the appointment was completed, even though prior to they were made aware of the situation; not to mention all this information was completed and situation understood on the first visit. After hearing about the vets clerical error, i called to find out why they did not tell us upfront that they would be charging us until after the appointment. They lied and said they didn't have the offending dog owners information, EVEN THOUGH this is the veterinarian that the offending dog owner goes to regularly, as well they are very familiar with and friends with the offending dog's owner... To cut this shorter, i called in to ask why they did this and to check for the information, as well the offending dogs owner had called and left a message... ALL i asked was for them to make sure there was indeed a message from the offending dogs owner, as weekends are the only available time we have to handle such a situation and if anyone else is living in todays not so fruitful life, one would, or should understand not everyone can afford to just shovel out $100, regardless of the amount, it's apparent they are very unorganized and only care about the money, not the animals or their owners, nor the situation that brought them there. Allie was the name of the girl i spoke to and though i hadn't yelled or cussed at her, rather than caring about what i was going through, she instead over talks and cuts me off several times, tells me that i'm "not treating HER well"... i mean the audacity of this person... how disgusting can you be to react in such a manner... after that, even though she told me, and i kindly accepted, that her manager couldn't call me back until Monday, i then get a call from him...informing me they received the offending dog owner's message and that our money would be refunded today. Except then he was very rude as well, a lot of "uh'huhs" "k's" just very unprofessional and NOT customer oriented... NEVER in my life have i ever been so rude to a customer, uncaring, rude... just downright unprofessional... it's really just too bad to see people act so selfishly... to not try and relate to why someone is upset, to not even try to understand where they are coming from, and then on top of it all play the victim when it's THEIR JOB to help others.... idk, maybe those two have something personal going on, maybe Allie is just a manipulative person... all i know is businesses should be upfront with people, not conning them by telling them one thing and then doing another especially. I would have NEVER done what these people did today, and it's people like those two that make this world the way it is... too bad we don't just have a bunch more people like Jennifer and the gal that assisted her that night of urgency. IF YOU GO HERE, MAKE SURE YOU GET JENNIFER TO HELP YOU! She was truly amazing, down to earth, kind, caring... the rest she unfortunately has to deal with... well... i hope God blesses them so they might learn compassion, patience, understanding, unselfishness, kindness; ya know, all that is good right and true... read more

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Dr. Florez is amazing. I'm extremely pleased with how he and the rest of the staff handled my situation. My dog was displaying some alarming symptoms and I was very panicked. I called the vet in Fortuna to see if I could get an emergency appointment and they said they were too booked and couldn't get me in until the next day. So I called ferndale and they were also booked but I think the receptionist could tell I was on the verge of tears so she said she would ask Dr. Florez if he could try to fit me in and he got me in immediately even though it was obvious that he was handling a lot that day already. My dog ended up staying for blood work and observation for a few hours. Dr. Florez was very helpful and comforting. My dog ended up being ok thank god. The next day Dr. Florez even called to make sure she was still doing ok. Very satisfied with the people at Ferndale Veterinary. read more

I had read yelp and not seen a favorable review of this establishment.... But my funny child of 15 years was suffering immensely. I was in emotional anguish to have to do this. I had read they treat people that are new to the area very badly...the person must have been Rude. My experience with this vet office was as though I had been a client for years. They were so kind...after my Logan had passed away they sent me a stone with his name carved in it. I am going to give it to my son as they grew up together. When I can adjust and open my heart to a new pet...this is the only place I will take my pet to. They are the compassionate best. Shy M Bardill read more

We were traveling through town in our RV, when our 20 pound cockapoo ate a nectarine pit. Early Saturday morning, he began vomiting blood. Luckily Ferndale Pet Hospital is open on Saturday. We visited with Dr. Yoshida, he took x-rays, and explained the relatively large size of the pit and the danger of its location. We decided to have surgery, and he was hospitalized for three days. While we were hoping for a shorter hospitalization, we understood quickly how hard it was to keep him calm and out of pain. We visited regularly and they phoned us with updates. He is now recovering at home. The vet techs gave us a very detailed instructions that are helping us with him and his recovery at home. We are very grateful to have found Dr. Yoshida and his organized, immaculate, professional, and caring pet hospital. read more

Ferndale Veterinary - Veterinarians Near Me - Ferndale, California

Dr. Flores, Dr. Yoshida, Dr. Renner - You guys have helped all my dogs over the years and I cannot appreciate your help and treatment of us and our pets. We never feel rushed and always get the best care, from the initial phone call to the follow up calls. I appreciate all of you! read more

Recently moved to Ferndale and had our first visit with Dr. Flores and his team. They were very competent, thorough and good with my dogs. Definitely would recommend! read more

the worst experience ever with our new puppy. they lure you in with a low price visit and then soak you for hundreds ever three weeks. they push every kind of medication on you and made us wait so long in the exam room it was over 1.5 hours before they came in. they traumatized our puppy with every procedure know to man that they bill you for. the only reason we went here is because our local vet was booked and we had to get the new puppy checked. worst mistake. they are rude, don't care about your time and will bleed your wallet dry. read more

Ferndale veterinary are among, if not the best veterinarians in Humboldt County. In October 2007, Dr. Renner treated my companion Tsunami. She was afflicted with Demodectic mange and an infection just above her tail. Dr. Renner was very thorough and patient, taking the necessary time without rushing me through like at least one other local Humboldt County veterinarian did. A simple antibiotic treatment helped heal the infection above the tail. A monthly regimen for the demodectic mange and Tsunami was better in no time flat. I give all the praise in the world to Ferndale Veterinary, but especially Dr. Jennifer Renner who saved Tsunami's life in my opinion. Just three days earlier Tsunami was seen by another Humboldt County veterinarian, who will remain anonymous, who told me Tsunami's condition was too expensive to treat, that maybe the demodectic mange would go away, maybe not. Essentially, the other veterinarian implied I couldn't afford the treatment. The other veterinarian also completely ignored the infection. I would HIGHLY recommend Ferndale Veterinary to one and all. If the same pride and professionalism extends to all their locations, then Humboldt County pet and livestock owners should count their blessings. I know I do. I'm reminded every time I look at Tsunami. The entire staff was friendly as could be too. All this on a Saturday on top of everything else. In all fairness I will disclose that Tsunami was seen as part of the yearly North Coast Veteran Stand Down. In two months, Tsunami will be five years old. Thank you Ferndale Veterinarians for helping make this possible. Wesley Smith, USN, Retired Tsunami Nami Doo, faithful companion read more

Worst receptionists at any vet I've been to. Doctors are great and seem very competent but each time we've been we have had to wait for over a half an hour with no explanation or apology. They obviously over book and don't communicate with their patients at all. read more

I am very pleased with the service i have been receiving from this clinic. This place was recommended to me by a dear veterinary friend dr. Mc quarry from down in the valley. I trust her and knew i could trust the clinic and drs. She told me to see ozanion or silver. I did see dr ozanion first. He was terrific! My dog needed a dental and some other issues that needed taken care of right away. I saw dr. Renner for this visit. My dog is 14 and they totally knew i was worried and concerned since i was new here and didnt know any one. I am very pleased to say my dog came through and is doing great, it was less pricey than i expected. I also found out they own 3 clinics, and i can go to any of them to see the dr i want. I am so happy you all!! My cosmo houser is doing great. I now wish i could come work for you all. Cleaning and stocking and helping, im going to be Talking to you about that. All clinics need a great cleaning person, so the clinic is nice and clean Smelling when you open. So thank you guys so much for taking care of my fur baby, see you soon... Georgia houser read more

My beautiful cat lost use of his back legs and howled in pain then ran under the house. In the morning we disabled our deck and cajoled our cat out from under the house. I called my vet and they couldn't see me. So I called Ferndale Veterinary and explained the situation and they told me to bring my cat in right away- I was not even their client. I went into their very busy clinic and waited about 20 minuets then brought my cat in. The vet was a young woman and she knew immediately what had happened to my cat- he had suffered a stroke and she let me know that that type of stroke- there was nothing we could do but euthanize the cat. Another lady appeared and gave the first shot while I loved on my cat then the second shot was administered and my cat went on. About 3 weeks later my husband had gone to the post office and retrieved a heavy package. He opened it then told me to go look at what's on the table, you will not believe it. I did and I burst into tears, it was a large rock with my precious cats name engraved in it. I was so deeply touched by this gesture that I will make these caring fine vets my new vet for my two new beautiful kitties. My hats off to such a warm, wonderful clinic. I thank you from the bottom of my heart! read more

Terrible front desk staff. Totally over priced. When paying a premium for animal care you should be treated respectfully. Something very strange occurred to my dog after being treated by this vet for a minor issue that caused him to need emergency surgery. I don't trust them. Again, when paying the highest price in Humboldt County, you should feel that your animals are safe and that the front desk staff shows proper decorum. Do not take your furry family here. There are other veterinarian offices that will cost waay less and give waaaay better service. read more

Thus far they have been so good to our Jax.. Awesome customer service, affordable prices, and offer excellent advice.

Worthless , I have never left a review on anything in my life but these "doctors" are only there to squeeze every last dollar out of you, I highly recommend going somewhere where the vets are alittle more educated in actually finding the problem with your furry friend instead of running unnecessary tests and where they show your pet respect and not get annoyed when they whimper out of pain. Would give a zero star review if possible. read more

I moved to Ferndale 6 years ago with my 6 small dogs. Since then I have taken my pets to Ferndale Veterinary. I have had 29 dogs and was involved in dog rescue in San Francisco for 30 years. This is the best veterinary service I have ever experienced. 4 of my dogs were quite old when we moved here so there have been some serious health problems. Every single one of the veterinarians who have treated my dogs has gone above and beyond the call of duty. Dr. Silver sacrificed a good deal of his personal weekend when my Finley was very ill. I didn't want old Finley to die alone in a cage and Dr. Silver made sure to be there whenever needed so I could keep my dog at home; and I had one more year with my boy. Dr. Johns saved my little Franklin's life and took such good care of him that he is returned to good health and a quality of life I never expected he could have again. Dr. Renner takes care of us most of the time and she is just so special. I love the way she handles my dogs and explains things to me so I can understand what is best for them. Everyone in the office is professional and efficient - the front office people, the techs in back, the bookkeepers - everyone treats us with great kindness and respect. I have had to call the answering service after hours on numerous occasions. I received excellent assistance from them and, when needed, they got me through to a doctor immediately. read more

Ferndale vet is one of the WORST vet offices I've ever been to! Took a dog to get stitched, and they wanted to put a drain tube in as well. They put the drain tube in wrong and caused the wound to drain out the stitches which made the skin soft and ripped it open, took the dog back in ONE day after spending $800 to get stitched. They cut more skin off to make the skin alive to bind to each other making the wound bigger and what do you know put the drain tube in again but this time completely opposite of the way it was first done (we knew they did it wrong the first time, and they clearly knew it too) still charged ANOTHER $800 to fix what they messed up the first time. We had already bought a cone, but they took it and charged for another. Then wanted to see the dog every other day till he was healed at $40 a visit!!! We finally pulled the stitches when it was time and he still had a bit of a hole but we doctored it and it healed faster then what they stitched. They are only after your money!!!! They dont care!!! This was our second time using them that ended up in huge bills and nothing fixed. It's a shame because they can get away with this because they are one of the only vets around. This county needs more vets!! DO NOT USE FERNDALE! Garberville is the place to go of you want results for a fair price! read more

I called on a Monday and live two hours away from Ferndale. My cat was having urinary track problems. Little Man was seen the same day and everyone was very courteous and friendly.. Was impressed that the vet could push a button on the wall of the exam room and review the records on the spot that had been sent ahead of our arrival by my local vet's office (he was out of town). Dr. Silver saw my cat, diagnosed him and we came home. Dr. Silver did not rush us through and I appreciated urine sample being obtained and read same day. Cat doing fine so far. Dr. Silver was professional and kind. Very impressed with this office AND it's great to have someplace to go when an emergency arises with our pet(s) as I live in a very rural area and one vet cannot be on duty every minute of every day. Am lucky local vet is very good and now have an alternative to go to when needed who I very strongly recommend. I have sent an email memo around my community recommending Ferndale Veterinary Clinic when our local pets need after hour, etc. veterinary services. P.S. Dr. Silver even called two days later to check on how LIttle Man was doing. read more

I have taken my dogs and cats to Ferndale and Fortuna Veterinary for the last three years. I was scared at first, due to bad experiences at other vet clinics, but we had moved to Fortuna and making the commute back to our old vet was just not feasible, especially in emergency situations. When I moved to Humboldt a decade ago, every one said Sunny Brae was the only place to go (and they still do). I agree that it was very good, but my personal experience with Ferndale and Fortuna Vet has been far superior to the care we received at Sunny Brae. Dr. Flores and Dr. Johns have been not only knowledgeable, but also kind and thoughtful. They have seen us through some very stressful, and unusual, emergencies and urgent situations. They take time with the animals and never seem to be rushed. I cannot recommend these two vets enough. As well, their office staff and vet techs are always friendly and helpful. Special shout out to the Ferndale vet techs who have worked through the howling of our hound. Chetco sends his love. read more