This business has horrible customer service and support. I called three days in a row, only to be…read moretold on the third day that I needed to reach out to my builder. Why wasn't this communicated on the first call? Why does it take three days to get an answer? Don't waste your money, look for another company that will be there when you have an issue.

I am not sure why there are bad reviews here. I bought a custom model home from Sun Pine Homes and…read morethey are no longer in Prescott. I found out that my doors and windows came from The Door and Window Store here in Prescott. I have had noting but 5 Star service from them. I needed a new door sweep, I needed to figure out my how to adjust my auto door feature on the door hinges, I did not even know they were auto close hinges. I highly recommend The Door and Window store. Yes, sometimes they are busy. I always take a picture or the piece of the door I need which is pain full as my doors are solid wood 32 x 80 inches and extremely heavy. I find that if you give respect you get respect. Many times I hear customers that are clueless about what they need, using improper technology and expect the staff to be mind readers. Please give them a chance and I am sure will have the same wonderful experience I always have with them. As a matter of fact tomorrow is show them the weird shaped interior door privacy key I have one of and need 5 more of. I get a cup of coffee and wait while i am sure they will bring out the item I need.

Relatively a large patio addition 300sq feet to my home. We've had over a week of torrential…read more downpour of rain and no issues. My sliding glass doors are a dream. Sub-contractors took bulk of timeline (particularly stucco) but Triple E themselves had job done in timely fashion. Jeff is very good, as his team My patio is perfect!! I would definitely recommend, just be prepared to be patient when subs are involved.

Today- only a month later my window has been fixed! Jeff was able to stay calm, and helped figure…read moreout the solution to the problem. Wonderful installers that Triple E has( thank you Dave as always) came in today to have the sash replaced. Jeff was able to explain to me that we only could replace the sash and that is indeed a much easier and less resource intensive option. Yes, it did cost me extra but the headache is gone and window is fixed. On the warranty window, got a call from Pella and they will come out to replace the sashes next month. For this one only have to pay for labor. It only took a 7 minute phone call.. apparently the previous sales consultant didn't give them correct phone number...

Door installation quality is average, but customer service is absolutely horrible…read more I was a little disappointed, as a disabled veteran, that one of their installers informed me of his dishonorable discharge from the military. I strongly suggest that you shop else wear for your windows and/or doors.

I had 6 windows replaced. I have that crumby vinyl siding that is a pain to deal with and every…read morewindow had some level of water damage around it. In the end, with a little upcharge for the extra work it was about $1000 a window. They came out and did not try to upsell me and gave me just what I needed. I will have them come back and do a few more as my budget allows.

Quick order process, longer than told wait time for shower doors. Doors were delivered by friendly…read moreprofessionals but the door handles were not what we ordered. They made it right by ordering a replacement door and 10 days later we had what we ordered. All in all it was a little over 4 weeks. To get what we ordered. The doors are nice.

No show for my appointment. They never followed up or called back. Not showing up for an…read moreappointment is very unprofessional.

What a wonderful experience! Ramon and Martin were so efficient and respectful. It was a hot day,…read moreof course. Latter part in July. I had the air conditioner off all day. Not an issue. They started on the windows that had the most sunlight of the day. I instantly felt the difference with these windows. Absolutely fantastic. I can't believe it. I'm not going to put the blinds back up. I'm so happy I did this, finally! Window World of Northern Arizona is fantastic. I have to give a huge shout of to Jeff Sudol who came out for the estimate. He is amazing. Down to earth and doesn't try to upsell you on things that you don't need. I would 100% recommend this company! What a fantastic job they did and fantastic windows. I could not be happier!!! Thank you Jeff, Ramon and Martin! Come on by anytime! So happy!!

Went from boo hoo to window yahoo! Replaced original windows from 1953! Huge difference was noticed…read moreimmediately! Installers were methodic, clean, friendly and provided helpful tips(upkeep & cleaning). Beautiful clean looking windows! The heater doesn't run as often! Already saving money! I'm definitely going to replace windows in mud room and arizona room next!

Right from the start this company was nothing but professional! Sent an inquiry in over a weekend,…read morewas called Monday AM to setup an appointment with Rocky. Super nice person, knows his business and made excellent recommendations. Took about a month from start to finish but could not be more pleased with the service, product and price was very fair for a locally made product. Not one issue at all! Thanks to Rocky and team, a job very well done!

Rude! We called this business to provide as estimate and possible installation for our master…read morecloset. First, they never called back and said they had no record of the call. My husband called back to recontact and possibly schedule. He spoke with Rebecca who said they do not work on the weekend and leave at 4 pm. My husband said, "Well my wife doesn't get off work until 5." She said, "Then I guess we don't need to do business." Then hung up. I guess they only do business with rich folk who don't have jobs. No thanks!

Still waiting to hear from them. Wrote to them on Thursday June 18th, and now it's Tuesday. I again…read morefilled our the form on their website on June 25th, and did get a vague response saying that they would call. My question is, WHEN? Hearing nothing, I filled out the form again, but there was a glitch (big surprise), so I emailed Mark Vetere (I assume he's the owner) on July 11th, stating the I would write to Yelp about my displeasure. Here it is!

They don't do most of what they were contracted to do.For example, the Irritation is supposed to be…read morechecked at every visit. They've checked it once in the past 6 months and they missed a large leak at the time

Bennett Glass and Mirror came out to our home to provide an estimate for a sliding glass door …read more After speaking with the office manager Anita , She followed up on the appointment and on the date + exactly what to expect. The time window was 9:30-11:30 and they showed up at 9;30. The 2 contractors arrived and explained the job as well as , estimated repair time. They were thorough and up front andwering all my questions with no run around. They were professional and highly accomodating. They clearly cared about what they were doing . I will follow up after completion , but finding a shop that treats customers as they did was a relief . Thank You Bennett !!!! j

This place was lovely, friendly staff, and they cut my plexiglass fishtank lid for me right then…read moreand there. I waited with my kids in the awesome waiting room and the kids loved the friendly dog and threw the ball for her several times.