I rarely leave negative reviews, but I felt it was important to share my experience…read more My carpets were almost perfectly clean prior to ZeroRez coming out to my home, but I wanted to freshen up my carpets before putting my home on the market for sale. When ZeroRez was finished, my carpets looked like they had been through a war. Take a look at these photos and videos. None of these dirty spots were there before ZeroRez came to my home. ZeroRez made my carpets 1,000 times worse than they were beforehand. Absolutely terrible.

My BIL was coming to live with us after surgery so I needed to get them cleaned and rolled up in…read morethe garage for possibly years. They were picked up and cleaned to perfection. I'm using two of the small rugs in the bedroom but the others will be stored. Great job Zerorez!

They did an excellent job today. Very pleased! Friendly and efficient, I believe quality work!read more

I'm leaving this as a 3-star review because the actual carpet cleaning work was done well and I was…read morehappy with the final result. However, the customer service and overall professionalism were extremely disappointing. I hired this company to clean roughly 900 sq ft of carpet on the second floor of my home as we prepare to list it. The job itself should have been straightforward. There was a scheduling overlap where my realtor and photographer arrived during the cleaning. While I understand that wasn't ideal, my realtor immediately communicated with the cleaning team, explained the situation, and even offered to compensate them for any extra time caused by the delay. Despite that, within minutes, the cleaners became visibly frustrated and raised their voices at both my realtor and the photographer, ultimately forcing them to leave. Regardless of the miscommunication, that kind of behavior is completely unprofessional--especially after a solution had already been discussed. Unfortunately, the experience didn't improve from there. While the cleaning was ongoing, I was in a meeting and let the team know to send me the invoice, and that I would stop by shortly after they finished to review the work and make payment. After completing the job, they sent the invoice--which was fine--but then began repeatedly calling and texting me within about 20 minutes, warning that they would escalate charges if payment wasn't made immediately. To be clear, the invoice was paid in full within an hour of the job being completed. The level of urgency, pressure, and overall tone felt unnecessary and aggressive. In summary, the quality of the work was solid, but the lack of professionalism and poor customer service made this a frustrating experience. I would recommend improvements in communication and customer interaction moving forward.

Excellent service and communication was top notch. Very punctual too. Would recommend.read more

I requested my carpets to be cleaned in a 21x16 room to include pet treatment. The quote that came…read moreback to me was $110 plus a $30 "out of area" fee. Fair enough. Everyone can acknowledge that "carpet cleaning" includes shampooing the carpet, typically with a machine of sorts utilizing water and some sort of cleaning solution, right? Steven had his team of 3 come over, and they were very polite. This is where it gets a little weird. They spot cleaned with the bottle you can buy at dollar general and spread a bunch of scented baking soda over the carpet. The spots came out, which it wasn't very bad to begin with.... But then they vacuumed.... Then left. I'm sorry, but $140 isn't worth what I could do on my own for $20. I reached out to Steven about my frustration that the carpet wasn't cleaned, and at first he wanted to argue with me and say that what I requested was done. No, Steven, it wasn't. Steven then told us they used a Bissell turbo clean power brush pet cleaner which vacuums and cleans the carpet.... To which we sent him photo evidence of them cleaning and leaving with just a regular vacuum. I requested half my money back, which I thought was more than fair, but he refused and told me all he could do was send someone out another day to finish what I requested. Call me crazy, but I don't want to move all of my furniture, leave my dogs outside the whole time, and make sure my kid won't try to run through while they're working again. I planned for that tonight. Not tonight and another night. And planned to actually have my carpets cleaned, not just "spot cleaned" & vacuumed. I would definitely proceed with caution! UPDATE: They did refund me $70, which was nice. However, after they left, we cleaned our vacuum canister and the below picture is what was in our carpet after they "cleaned what I requested." I even asked the manager if he would be happy with paying $70 for a cleaning only for his own vacuum to pick up this much afterwards. His answer was "no" but apparently they're happy keeping my $70.