This will be officially my third review ever. I think my first review on yelp but my other two reviews were positive. This review however for fifth third bank I felt needed to be done although after doing a quick google search I'm not sure their rating can get much lower. I was customer for ten years as it was my first bank I set up my business with. I had a personal and business checking account. After my wife was out of work when our child was born I admit I was struggling one month and I did manage to get 2 overdrafts which were all justified from the banks perspective. I paid them as quick as I could I was waiting on some business checks to come which were abnormally late but I did take care of the overdrafts prior to this. The checks finally came in and and I deposited about 4k into the ATM like I have been for ten years because it's always faster than waiting in line or the drive through. When I noticed the checks didn't clear the next day I called the bank and was told my checks are on an eight day hold due to excessive overdrafts. Which again was only two. I literally begged with them to drop the hold and they said there's nothing they can do because I used the ATM and if I went to the drive through they might of been able to help. I called the call center, talked to everyone at my branch. It was literally all the money I had. I couldn't access any funds for eight days. I explained to them I can't even buy groceries for my family and I can't even buy diapers for my baby. Also the checks I deposited were from the same companies that write me the same check every month for years. I talked to everyone nobody would even listen to me. This was actually the last thing that made close the account I've been having multiple issues with this bank from day one. I just never wanted to go through the hassle of closing the account and starting elsewhere. The funny part about it is while I was waiting for the 8 day hold to be released I opened an account at Bank of America. My very first deposit was for $5009.00 and I did the deposit at their ATM. I noticed the next day my money wasn't there so I called the bank. I then found out it's standard for this bank to put an eight day hold on any deposits over 5k during the first 30 days of a new account. By this time my funds were almost ready to be released at fifth third so I wasn't really worried about the 5k but I figured I would call the 1 800 anyway just to see if they could somehow release the checks. I honestly didn't care at this point I already have so many overdrafts and charge backs from waiting for my money from fifth third due to automatic payments and other charges that I couldn't stop. But literally a 2 minute call to Bank of America and the lady on the phone asked her supervisor and by the time I hung up the phone the money was available in my account. This isn't necessarily a praise for Bank of America but it just shows that I guarantee you fifth third could of helped me out if they wanted to. And I promise you I was never rude or demanding if anything I must of sounded desperate. To top it all off I received a letter after the fact stating that my checks were on an eight day hold and they wouldn't charge me any overdraft fees during the hold but after everything was said and done I paid close to 2k in overdrafts and charge back. This all could of been avoided If they would have just told me that any future checks I deposit will be put on hold. Then after multiple phone calls for over month trying to get the overdrafts reversed that occurred during the eight days the manager would never call me back. After I finally go into the bank the manager only approved a fee reversal of $37 and I was told they only did that because I never had an overdraft reversal before. read more

Here's a thought, if you're a bank that cares about it's customers, why not give bank branch no#s ( physical location branch numbers) that don't go to a centralized computer system! Rather then torture customers with 1-800 -numbers. Why not care about the customer having a way to communicate with their own bank ( holding their money, not yours)! When customers get emails (like myself) that look like possible Fraud or need more info if I do have Fraud. I want a way to reach my bank right away! Not be treated with disrespect with these REPS on your 1-800 no- or all numbers that lead to that darn voice machine . By the way this call today wasn't the first time I have been treated horrible, like my business doesn't matter. Oh and here's a thought try doing under cover boss ( Mr. President of Fifth Third Greg Carmichael, you spend over an hour of your day getting no where with no help by your employees ). Then put up with the kind of crap customers have put up with for years when dialing that 1-800 number. Only to get unhelpful REPS who are just a warm body answering a phone & supervisor to boot, I talked to today, that was hostile the minute she took over the call. Many employees for your online customer service number need to be retrained and learn to actually solve the issue at hand! For years they have sucked! Simply put descriptions of many 1-800 Representatives we get to talk to when calling that number are always useless, non-caring, rude to the core, have attitude w/ customer before we even get a sentence out of the issue. Won't allow customer numbers to even call to talk to any one in charge. Won't even give a legitimate phone number to invest money with your bank, if I wanted to. Tested this out too and the phone number was useless! "Make Your Day a Fifth Third Better", that's your tag line. Really your bank sucks and so do the people working for it! I dread having to call this number any more. My accounts is being moved today! Oh and security is a huge issue with your bank as well. They never verify passwords on the phone! I have to remind them of this all the time! It's been like this for years. I go in and talk to branch managers about not being able to sign in online, security worries, email worries, password concerns and again it goes in one ear and out the other (NO HELP). Nothing ever changes to make things heard or better. Supervisor today with 1-800 -972-3030 was arrogant, hostile, and rude to the core! Hope you FIRE this human being, look for message where it finally got to the point where I swear at her, she deserved it, trust me. When I received an email to be concerned about and I still don't know what the email means for security of my account. No one with your REPS online would help me! They pass me around on the phone even over and over! Then when I called back after having a tough time with a Supervisor treating me like crap, they hang up if you call back for help. I have to get answers from any one. Can't call your local branches to get help because it's the same darn number. Same dame entities that won't help! Do something some one in charge, listen to the customers complaints. As this is the ONLY way apparently we can be heard with a posted message on a freak-in board! They kept telling me to go into my local branch(how useless they are). By now someone could clear out my whole freaking bank account of my money! Which apparently your REPS with lack of NO help by phone have made my money theirs as well ! read more

Vantiv/Mercury/Worldplay UPDATE: Vantiv/Mercury/Worldplay have now taken $295 from my business checking account as an early termination fee (the term box is empty and there is no language in the contract about a term or an early termination fee. A 3-year term would have been a non-starter for me. And the tone of their email to me is cocky and no one one the phone has ever been of any help. Sara Petherick/Integrated Payments/Merchant Liaison Support/Durango/T 800-846-4472/Sara.Petherick3@worldpay.com was no help at all as a liaison, and quite cocky.) I wish there were negative stars. I HATE, HATE, HATE Vantiv. Vantiv is horrible. It is glitchy, mostly it freezes and you have to reboot everything. Vantiv blames it on LightSpeed, but the same issue doesn't occur using Cayan and LighSpeed, so it has to be a Vantiv issue. When they call you, say no thanks, I've read your 1 Star reviews. Their sales force is relentless. Tyler Storie, a sales person at Vantiv/Mercury would not leave me a lone. I finally acquiesced and talked to him and agreed to change from Cayan to Vantiv because of their great rates. From the moment we set up the Vantiv credit card processing equipment, our POS started to freeze and we weren't able to process transactions. We called their customer service number for help and stayed on hold with no help while customers who couldn't wait left (that is revenue I'll never get back). We couldn't figure out a work around with a line full of customers and no help from Vantiv's customer service because we were still on hold so we decided our best move was to reinstall our Cayan equipment, and everything worked beautifully after that. Thank goodness we hadn't cancelled Cayan or sent anything back yet (always wait a few days to make sure all is working well). I called Vantiv to tell them I wanted to cancel my account and was escalated to someone who said I have a 3 year contract (I was told there was no contract by Mr. Storie and am not finding any term language in my agreement, a 3-year contract would have been a non-starter for me when Mr Storie started calling me every week for months.) She then came up with a few hundred dollar price I could pay to get out of the contract. I find this absolutely ridiculous. If their equipment freezes up and they don't understand that in retail sales every customer is critical right now (they don't want to wait 30 minutes or longer for a technical issue to be resolved especially when they know we aren't being helped, we are waiting on hold) and they can't even get out of the gate with a new customer, it is their failure, not mine for not wanting to now spend the time with someone in customer service who is now willing to dedicate time to resolving the issue. Where was this help when I needed it? They say I didn't try hard enough to get help. Vantiv is a horrible company with horrible customer service. I just received a statement from Vantiv since I've cancelled my account and they are charging me a CHARGEBACK FEE of $7.50, a couple of other small fees and a VISA MISUSE FEE of 9 cents. I know this is nickel and dime stuff, but I have NEVER in my 4 years as a merchant had a chargeback, and for them to charge me a chargeback fee when I never ran anything through them because I could not get the customer service to help me with my issues when we were trying to get set up and then to charge me a misuse fee, what the HECK!! read more

This will be my last review for Fifth Third as I am now with Chase. I am a Columbus, OH native so felt a loyalty to 5th/3rd being Ohio based. I move around a lot of my job but have remained loyal to 5th/3rd regardless. I stayed in San Diego for 2 years, no Fifth Thirds, but I stayed with Fifth Third anyway. Then move to Chicago finally a Fifth Third area again, sparse but there. I then moved to Iowa, no Fifth Thirds but stayed. Apparently there was suspicion activity on my online account so it was blocked until I verified. I called the customer service number and first spoke to a young lady who asked me to verify the exact amount I paid in mortgage and the exact date when I opened my account (like who the hell knows the exact date they opened their account?) and unless I verified both she could not assist. I thought this to be absurd. There isn't ANYTHING else I can verify? As a previous 5th/3rd employee you absolutely can. I asked for a manager who couldn't care less if I were a customer or not. He told me I would need to visit a branch to verify my identity. I responded there's no 5th/3rd here, I'm on Florida (not expecting 5th/3rd to be down south) he responded with a tone as though I was lying and said actually we have a lot one right down street from you. I again asked if there was anything else I could verify so I did not have to get up and drive to a bank just to prove my identity. He said no. I explained had some bad experiences in the past with 5th/3rd and if I had to go to the bank it would be to close my account. The manager responded "Ok" with a who cares tone. I ended up having to drive to the bank to verify my identity and they mistakenly didn't take the block off so still couldn't access my online account. Mind you my card still worked my account wasn't blocked, only online access. I called the branch I left. The manager there asked me very easy verification information and unblocked my account. Why couldn't the call center manager support the same way?! Meanwhile there was a fraudulent transaction charged to my account in which I had no alerts to due to them blocking my online access. Luckily I closed my account before it processed. I closed my checking, savings and plans to sell my current home with 5th/3rd and will not be seeking support for 5th/3rd when I buy my new home. You don't care if I'm your customer, I don't care to be your customer. The "manager" needs coached on customer retention. I'm sure the record of my last call is on my account. You shouldn't ask questions to verify your account that you would need account access to obtain the information. Makes absolutely no sense. read more

This bank is the worst bank I have ever dealt with! The way they process and handle accounts is inconsistent, as well as the information given to customers from different employees. With that being said it's hard to know who is offering the correct information, and to know who to trust. I should be able trust the institution that I put my hard earned money into, and it's obviously not this place. My online banking account information is NEVER accurate, and then when I call to resolve the issues or ask questions they ALWAYS find a way to blame me and never offer to work with me to reach a good positive outcomes. The ONLY time I get good customer service is when I am physically standing in the bank face to face with an employee at my home branch. When I call them or call their customer service number I am belittled and talked down too, I have had customer service reps refuse to transfer me to a supervisor when I have requested as well as refuse to give me their name. I have already submitted one complaint with the BBB and in return got an empty apology with no resolutions to any of my problems other than telling me I could close my account. Due to payroll issues at my employer it was not in my best interest to close the account at that time. I will be doing so now regardless of if I have to wait longer to receive my paycheck that I need in order to provide for my family which I solely support. I have been in customer service for 10 years, and have dealt with all kinds of people and all kinds of issues. I have never once, nor would I dare ever talk to one of my customers or clients the way 5/3 employees talk to me. Merry fucking Christmas 5/3 bank. Thanks for fucking over a single mom, who has been working overtime and hasn't had a day off since November 19th. Hope you worthless assholes enjoy your merry fucking paid Christmas vacation on the yachts you buy from stealing money from your customers with your shady business practices. You can take all the money I now owe you and jam it up my ass while you continue to fuck me in it. read more

Fifth third bank will take full advantage of you. I tried working with this bank and they will charge you fee's after fee's after more fee's. The part that i could not understand is i had several thousands of dollars in my savings account that was suppose to linked. The personal banker confirmed this but they said i was mistakenly set up in the wrong savings account that is why the account did not link. The personal banker brought it this to the branch managers attention, so I thought I was going to be ok and she said there was nothing that she could do. I call corporate as instructed by the branch manager and they to tell me there's nothing that they can do it has to be handled on the branch level. Taking a look at this entire process on how the bank handles customer service and how they handle the order of debits out of your account highest to lowest not in sequential order on how you actually made your purchases. I soon saw that this was not to help you as a consumer but more to get money out of you anyway possible. I didn't get mad I told them I'm going to close my accounts. I now bank with my investment banker fidelity and it has been a great experience. If you are with Fifth Third Bank and you are experiencing any of these issues please take the time look at your options. Maybe your investment banker through your works 401k which is what i did. I would suggest leaving Fifth Third Bank they are not here to help you. Best regards, Kelvin read more

Awful bank. Wouldn't use them by choice, but they administer our mortgage loan so we have no choice. Setting up auto pay was incredibly difficult, and the online chat feature is pretty much pointless. My biggest issue is getting an answer on escrow and property tax payments. We received an updated secured (blue) tax bill from the county treasurer-tax collector. I sent the bill via scan PDF into Fifth Third, so it could be paid from our escrow account. Two weeks after senidng it I hadn't heard anything back, so I phoned them and was told they'd received it, but it wasn't scheduled to be paid. After spenidng an hour on the phone, they said it was secheduled to be paid on the due date - 1st November. I checked on the 1st & 2nd November, and nothing had been paid, and the tax bill was now due. So I use donline chat, but they only said nothing was scheduled ot be paid until December, and for a different amount. So I phoned again, spent 30 minutes on hold, only to be told that the tax department have checked, and don't how this bill amount or due date. The tax department have no contact details, and won't respond to emails. So I'm stuck, do I pay the bill or do Fifth Third, becuase the bill they say they are due to pay, isn't the bill the tax collector is expecting! read more

This is without a doubt the worst bank I have ever had dealings with. I would give them 0 stars if I could. I have dealt with plenty of banks, Chase, Regions, Wells Fargo (Wachovia), State Farm Bank, etc. Fifth Third is the biggest nightmare of all of them. The only thing that drew me to this bank was the $150 bonus that they would give for cancer if you signed up. Thought this was a good deal. Trust me it was not worth the pain. I literally just signed up for what I thought would be a simple checking account a couple weeks ago. I have yet to receive my online log in information, I have not received my checking account information (other that what I initially got an wrote down) and I have not even received a debit card. I have attempted to call multiple times, only to be placed on hold for over 10 minutes. And then I even tried writing a message to their "customer care" and of course it went unanswered. I finally got an email yesterday that said they were going to close my account if it wasn't funded within 30 days and they can definitely do that. I will not be putting my money anywhere near this bank. Do not try to open an account with this bank, you will regret it. read more

The most dishonest and awful company to deal with. 5/3 bank withdrew $1500 out of my Chase Bank account instead of $150 which is the amount I have set up for monthly auto pay for a credit card I had with them. After 5/3 pulling an additional $1350 out of my bank account with NO APPROVAL OR NOTICE 5/3 offered me NO APOLOGY, SOLUTION, OR REIMBURSEMENT. Was on the phone for over 2 hours, spoke to 6 representatives and 4 different departments and NO ONE offered ANY HELP or solution. Actually what they did suggest is that it was MY BANKS FAULT for letting them withdraw the amount, Then hung up on me! Absolute insanity. Thank GOD for Chase bank who is disputing this completely illegal and fraudulent transaction on my behalf. 5/3 you should be ashamed of yourself. You are a disgusting, dishonest and just plain awful. I wouldn't recommend satan himself to ever have to deal with your kind. read more

We have had this bank for years and years and they let scams go through. We are moving all 3 of our business accounts over to Truist. This was the last straw. They sided with a scam website and I had SOOOO much proof and now I am out $124.91. This isn't the first time we didn't get money back on a scam. They let fake checks go through with the incorrect spelling of our company and a signature that wasn't even ours. We didn't get refunded on all of them, but let a legit transaction come in and they block it or question us. If we send an employee to MAKE A DEPOSIT, they deny them. I mean WTH??! We have had another business and our personal account with Truist for 20 years and have NEVER had to deal with the garbage we have had to deal with in 53rd Bank. My husband has finally agreed to pull everything. Beware, you may get the same treatment one day too. read more

Terrible terrible bank to deal with!!! Make sure you stay away from this bank if you have a account with these people close it immediately!!!! They pay car dealerships to run your credit even if you're preapproved somewhere else... Had to call them 11 times to finally speak to somebody that can takeoff a hard inquiry Because I don't have a account with them They want to give me a hard time to take it off ... The one lady indicated It would be so easy to get it removed if you open up account with us !!! I will make sure that I tell all my friends and family never to do business with this bank!!!! Stay tune I will leave the link for the YouTube video... 969 credit score Preapproved with no money down!! Sad Some of my friends and family go through this bank for personal and business accounts Oh trust me they will be closed by the end of the week !!! read more

Unfortunately my mortgage got sold to this bank and out of the many different banks I've dealt with over the years for our mortgage this one is BY FAR THE WORST. Not user friendly in any way. Almost impossible to do anything online by yourself which means you have to call and talk to someone which I despise. I have never had such a hard time with paying my mortgage. I recently had to deal with them making a mistake on my escrow and it took several hours and phone calls to straighted everything out because they accidentally input my property taxes twice so my escrow doubled. I had to then pay that amount even though it was their mistake because it was 'already in the system' per the rep I spoke to. If I could move my mortgage to a different bank I would. read more

I would give zero stars if I could. Tried to open a $250K savings account online via a mail offer and followed the instructions, including scanning my ID, which it said uploaded successfully. Then, I received a message back saying they are unable to verify me (and I already have a CD with them). After speaking with customer service, and being disconnected, I called back and eventually got someone who said I can't open the account (online) because I don't have a checking or savings account. No where in the offer letter does it stipulate that. This is a poorly run bank, and I won't be doing business with them ever again. They just lost a $250,000 account because of their incompetence. The person who wrote the marketing letter should be fired. read more