This may be the prettiest Chase bank I have ever seen. It's…read morepainted in a beachy mellow yellow color surrounded by mature palm trees right across the street from St Pete Beach public access. I am super excited to find a chase location here as I bank with Chase. I have always banked with chase. I have had my business account with them since the 80's long before I even got married. This location is super cute & has a drive thru-ATM which is super convenient. However, it's awkward to drive in this place but it's better than paying for ATM's at Wallgreens. Will Return.

Recently switched from Bank of America after 15 yrs b/c of multiple horrendous encounters at the…read moreGulf Blvd location. I've had three in person visits to this Chase location first was not good but the other two were good 1. (Negative) Put a hold on a 1k check I tried to cash then deposit b/c I was a new customer. Wouldn't normally be an issue to wait a few days to access the funds but the county was just put under a stay at home order and I still hadn't received my debit card after two weeks of waiting so I had to take it to another bank that didn't want to cash b/c Chase had stamped it. I eventually got it squared away but it was way harder than it should and the young man wasn't friendly at all. 2. (Positive) Went back a day later to deposit the money from above and the drive-thru teller was friendly and fast. Still hadn't received my debit card 3. (Positive) Week 3 or 4 and still no debit card so I returned to the branch. The woman that helped me was very nice. She determined my account had the correct address but my card was sent to St Petersburg and not St Pete Beach. She rush a new one, waived the express fee and I had it in 2 days. The jury is still out but certainly 1000% better than Bank of America up the street

I am 75 years old and a St Pete resident for nearly 50 years. I have accounts at several local…read morebanks for personal reasons. I recently went to open a couple of accounts at this branch and couldn't have been treated better than the way I was received by Sharon Gilliam. Not since I opened my first account in Florida at Rutland Bank was I treated like a member of the family. I had some complicated issues and while the process took and hour and a half, Ms Gilliam never lost patience. She was cordial, competent and professional throughout. I look forward to a personal relationship in banking that I rarely experience. I would definitely advise anyone to call for an appointment at this branch. Wait times can be lengthy otherwise. I would give 4 stars for this reason but I felt the need to balance another review of one star. My opinion is that you most often have the chance to correct a problem by having the right attitude from the beginning.

Update. They have real people now! My only gripe would be only 2 teller machines but you can now…read moreget real banking services. Smart move chase!

Of all the Regions locations this has been the most helpful to date. I've been to several…read morelocations. None seemed as personable or helpful as South Pasadena FL.

It's not as awesome as the mighty TD Bank, but comes pretty close! Opened fairly recently, the…read morelocation has great parking, four lanes of drive through transactions and an inside ATM as well as one outside too! They have implemented Regions' new customer friendly approach, with "assistants" seated behind cubicles who deal with you one on one, no matter what your problem. I was able to replace a lost debit card and reset a pin number on another card right on site in a matter of minutes. The room is spacious, they have an actual greeter to direct you to the next available customer service individual, the customer service people are kind, warm, friendly and very, very helpful. Thank goodness for this branch; otherwise, I'd be tempted to close out my Regions account. A special thank you to Nicole Johnston, with whom I dealt, and who helped me with several other issues as well. A very charming employee who presented the best possible face of the "new" Regions! Kudos, Nicole!

Horrible customer service. I've been waiting for over 20 minutes so far to get into my safe deposit…read morebox. I've NEVER had to wait at my branch in Huntington Beach CA! I am in and out in 5 minutes there. This branch on Corey is aweful...And rude to boot... I was just at BOA yesterday and was greeted and granted access to my father's safe deposit box immediately! I am seriously considering moving my accounts there.

I had to stop by here to get some cashiers checks while on vacation. They had 3 tellers working the…read morefront and 1 working the drive thru. There were more than enough employees to deal w the customers in there. I did witness a customer get irate for waiting approx 2 min to see a teller because they were replacing the ATM. Kind of impatient if you ask me, but they were old and I guess when you don't have that much time left every minute counts.

Kind of a dated Bank of America, with typical poor Bank of America hours (9-4, Friday 9-6, closed…read moreweekends). It has a drive through but I've found it's typically quicker to go inside, if you can find a parking spot, since there are only four reserved for bank customers and it's a decent sized building. Inside there's typically a person walking around to hassle you about opening other types of accounts while you wait in line, but the tellers are pleasant. I moved my banking to Chase down the street at the Publix shopping plaza. They're open three more hours per weekday, as well as Saturday, new building, faster, friendlier, don't bother you about up-selling other services constantly. If you do need to find a Bank of America on a Saturday, the closest one to this location that is open Saturday is at 1300 66th St N, St Pete, and they're open 9-1.

This branch is the worst. They are located in a tourist area and only have ONE teller who is…read moreresponsible for the inside counter and the ONE drive thru lane. They also only have ONE walk up ATM. It took me 30 mins to cash a check today. Sat at the drive thru for 10 mins and no one came so I parked and went inside waited another 20 mins inside w/3 people ahead of me. None of the other employees would/could help the teller so they just sat talking to each other while we all waited for help. Time to find a new bank!!!!!

I know the reason you're temporarily closed but is it asking to much to let us know when you might…read morereopen this branch again. Poor service time for a new bank

Who doesn't love crisp bills when they come out of an ATM? I know I do. Especially when the ATM…read moreasks if you want 50's! Well, don't mind if I do. Until, you realize you have no need to take out $50, let alone figure out how to break that into smaller bills later. So here's the good.. ATM works. Yep. Even told me my balance. Another cool feature: if you forget your ATM card, the app will generate a code and you can use the ATM without your card. Cool!! The bad: location. The ATM sits on the street so your back is to the street and not really protected when you use it. The parking lot is on the other side of the lot, so if you need help.. (well, let's face it.. no one was in the car, so if I needed help, it better be Kit from Knight Rider because no one was coming).

Service! If we need a problem with charge card or finding a check must go to Pasadena Regions.read more

They try, they really do. But this bank is living in the 1960's and getting away with it because…read morethey have virtually no competition in Gulfport. 2 drive through lanes and 1 outdoors ATM which is working perhaps 50% of the time. Tellers and administrators who spend a great deal of time conversing and joking with each other while a line of customers wait - this has happened on so many occasions, which is not only sad but unacceptable since this branch has many elderly customers. This entire branch needs a huge overhaul in terms of personnel and appearance. I would highly recommend driving an extra 8 - 10 minutes away to the new Regions branch in South Pasadena, which is a far superior branch in every way. The Gulfport Regions branch appears to have given up all hope for improvement...perhaps they are closing?

Great local location with a merrill Lynch office. Used it for 15 years. Opened credit card…read moreaccounts for the kids when they turned 18. Also a higher interest CD through merrill. Multi functional. Paula and her team are super. Also making an appointment is east on line so you don't have to wait for an associate. They've even met us early to handle our needs. Note the hours are wrong on yelp they open the lobby 10-4.

First they reduced their hours, then they closed the drive through. And now they've cut down to one…read moreteller and one useless person greeting people with a tablet. With 6 people waiting in line! Jump behind the counter and help out. I wouldn't wait after 10 minutes standing there. Ridiculous!

Here is my letter to Regions Bank Customer Service;…read more Hello, I have been a customer of Regions for almost 25 plus years. I bank at my local Regions branch at Isla Del Sol, 5901 Sun Blvd, St Petersburg, FL. 33715. Due to the coronavirus, appointments have to be made to conduct business. I called and set the appointment for 11:15 3/20/2020. I needed to have a wire transfer to close on a property I am purchasing. Upon arrival, another customer arrived approx 15 seconds prior to me, they let him in, then told me I would have to wait. This customer did not have an appointment. After 20 minutes, of waiting in my hot car in the parking lot, I called another branch, made a new appointment, drove there and did the wire transfer. When the Isla branch called me to tell me they were ready, I was already at the other office. When I confronted the employees about allowing someone to walk in without an appointment they lied, and said he had an appointment. I asked, "so you made two appointments at 11:15, the female employee would not answer me, I said lets be crystal clear, and she would not answer me. Kenny the acting manager said the customer was already there when he left. Total fabrication and out right lie, we arrived together, and Larry never left the office for 20 minutes that I sat outside. This may seem like a trivial thing, but this is business as usual for this branch. The staff has always been transient, no manager ever stays long, and the employees have poor attitudes. I know absolutely nothing will be done, but I will post this letter on Nextdoor, and Yelp, FB, Twitter, Instagram and other social media. I may even decide to move my 4 accounts to BBT. I have gotten loans from BBT and they want my business. Ill be building a home on the land I purchased. I wont be asking for a mortgage or doing other business with Regions, as I will not reward poor service, and employees who lie to my face. This could all be cleared up very easily, just admit what happened and life will go on, but Nope, Kenny is a proven liar. The female who made the appointment lied as well, and said "that's just the way it is". How about just telling the customer who came without the appointment to make an appointment? instead of bumping someone who does?