Alissa is wonderful! She took extraordinary care in helping…read moreme with a tough situation

The manager and her staff display excellent customer service and the constant "can do" approach to…read moresatisfying customer needs. During my recent visit to the branch I was able to open a new card that was tailored to my needs. During my visit I also had to cash a check. Being a PNC customer I was able to cash my check no problem! Thanks again for always being my go to bank!

Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!

This location is so friendly! Everyone is so nice and they want to take the time to make sure you…read moreget the best account for what you need!

Since Wintrust merger ebills no longer works. Called customer service, clueless about the problem,…read moresuggesting I don't know my log in for the business(even though I can log in) And customer svc will "call back" then do not call back and months later, it's still an issue. I can do recurring bill pay for a set amount, then adjust the amount but UNIMPRESSED by the merger transition, not correcting ebills, and not following through with call backs.

I love Macatawa Bank! Did you know that all their lenders are non-commission, so they look out for…read moreyou, Joe Customer, not how much they'll make on the deal. Plus, the gals in the Gaines branch are the best. They treat me like family!

I have had multiple accounts and loans through ACU and been a member for almost 15 years - had an…read moreissue while switching bill pays to a new checking account. Adventure didn't cover the charge, which resulted in a number of 'insufficient funds' charges because the payments kept bouncing back. Successfully disputed the charges with the payment companies, but Adventure wouldn't adjust all of the overdraft fees, even though they didn't cover a single dime of the payments. They said that if I could provide proof that the error was not my fault, they would adjust off two more, but that was the max. I requested letters from the payment companies, explained that I would submit them to Adventure as soon as I received them. Whilst waiting for the letters, Adventure charged off my account. Not to mention, I have talked to at least 5 different people throughout this whole situation, and every single one of them was rude, had zero sympathy or concern for my situation, and absolutely unhelpful - and I waited on hold for over half an hour each time I called in.

The online/text/phone customer service for this credit union is awful! I truly miss Astera where…read morethey really made you feel like a member. I have great experiences when I visit the branches, but when you try to call they "encourage" you to use the online tools or text and those folks take forever to respond IF the do respond! As soon as my loan is done with them or moved to a different company we're done banking with them. Horrible!

Archaic website. They nickel and dime you every chance they get. They upcharge 16 dollars to pay a…read morecar payment with a credit card. I absolutely hate this bank. The worst business I have ever done business with by a long shot.

I am grateful for the fantastic customer service given to me by Nichole LaFond, Sr. Recovery…read moreSpecialist. I unfortunately got behind a couple of times on my loan. She still "did her job" but was never pushy or condescending. It's crappy enough to get behind on bills, no one wants to deal with an overbearing collector. From someone who has worked with the public for 30+ years Id like to think I know a little something about good customer service. I find outstanding customer service is rare these days (although I get it. People (customers) can be horrible.) In my opinion Nichole is great at her job. Much appreciation from this customer.

Once in a Blue Moon a person comes along that changes your day, your life, your world. Debra Young…read moreis just that person. Knowledgeable, efficient, and kind. If you have to do business with a big bank, go to Huntington National Bank located at 6174 28th St., S.E., Grand Rapids, MI. 49546. Ask for Miss Deb and you'll be on here writing your own wonderful review too!