First Edmond did not have microwave, sent to warehouse on AnnArbor. In the middle of truck park,…read morehard to get to. No one in warehouse. Finally went to office to get someone. Kid finally brought microwave. Pulled truck up and he was gone loaded my own box and fought my way out of the area. Worst customer service I have ever seen. Go to Home Depot and forget local. Not worth the disrespectful.

My experience with Hahn's Appliances was extremely disappointing…read more After informing Hahn's that the Safeware extended warranty I purchased for my Frigidaire induction range had never been properly registered--and that Safeware had no record of my warranty despite me having the original receipt--I expected understanding and a sincere effort to correct the mistake. Instead, I was met by Alan, the manager, with an aggressive and dismissive attitude. Rather than acknowledging Hahn's error, both Alan and the salesman, Jerry, repeatedly emphasized that Hahn's was "losing money" by helping me and that they "didn't have to do this." Hearing that as a paying customer was unacceptable. Hahn's had already received my money for both the appliance and the warranty, yet I was made to feel as though they were doing me a favor by honoring what I had already purchased. Ultimately, Hahn's took back the defective Frigidaire induction range, and I paid the difference to purchase a Bosch induction range. At no point did anyone apologize or acknowledge that this situation resulted from their mistake. What made this even more frustrating was being told that this warranty problem had affected many other customers and was supposedly caused by a "computer error." I spent over 12 years writing software, and blaming the computer instead of accepting responsibility for a business process failure says a great deal about a company's culture. Software doesn't excuse a lack of accountability. Alan's confrontational approach and complete lack of concern about how I was treated reflected poorly on Hahn's management. Customer service starts with taking responsibility when mistakes happen, not making the customer feel guilty for expecting the company to honor its commitments. The only bright spot in this experience was the women at the customer service/payment desk. They were professional, competent, kind, and genuinely helpful. They deserve recognition for treating customers with respect. Unfortunately, this isn't my first negative experience with Hahn's sales staff. I previously assumed it was an isolated incident, but after this experience, I no longer believe that. The sales team appears to lack the training and professionalism needed to properly serve customers. I will never do business with Hahn's Appliances again, and I cannot recommend them based on the way I was treated.

Recently dropped off my washer here, they repaired it for a fair price. When i get home it was…read moreleaking somewhere and I called back and spoke to Patrick. They sent someone over in less than 15 minutes. The machine was working properly I had just installed it incorrectly. Either way they came over to check it out and even leveled both my washer and dryer. Incredible service and extremely fair price. 10/10

First time home owner so shopping for appliances can be a bit daunting. They made the experience…read morewonderful and went to great lengths to help me load my truck. Not to mention, the prices were fair and the appliances were super clean. Highly recommend!

The sales team is great, but unfortunately, the installation process is an absolute nightmare. I…read morehave been a repeat customer of this store. In November 2025 I purchased a dishwasher from here. Within a day of the installation the dishwasher fell back into cabinets because it was never actually installed just placed in the hole. They did send guys out to fix it but never inspected the rest of the installation. Here I am just a little over the 90 day installation window and the dishwasher is still not mounted correctly and the drawers are falling forward every time I open the dishwasher. I understand the installation warranty is over but use some common sense and have an ounce of care for the customer and take responsibility for the poor service that was provided in the first place. Unfortunately I won't be returning any longer.

This woman is sorry she sold me a a dirty stove that was supposed to be cleaned up she wanted more…read morefor it and mad and left it dirty for me too clean when I paid 250 for a stove that isn't worth it. I took it because I thought it was going to be cleaned up for that price she's sorry. God will handle people like her.

Terry's Appliance Center came to my home today to do a repair on my washing machine. It was no…read moredoubt one of the best service calls I have ever experienced. The washing machine was still under warranty, and their service call was almost immediate. The technician was pleasant, efficient, and was pleased to be able to help with the repair. This company is most deserving of the rating I gave them, and I want to pass on their high-quality service with a smile. Mr. Terry, will get my business every time if I should need further repairs, and I want to recommend this business to anyone who has a need for any repair on a Speed Queen washer or dryer. Also, I highly recommend purchasing a Speed Queen washer or dryer. They are simply the very best!

I called them for a dryer repair. They came out the same day. It turns out my dryer worked fine but…read morethe vent was clogged up. They told me I would either have to get someone on the roof to clean out the vent or I could call Vac-Man. I only got charged a service call since there were no repairs done. He also gave me some tips on how to get better performance from my dishwasher. I gave them 5 stars because they were fast, helpful and honest. I will call them again next time I need a washer or dryer repair.

He wasn't sure what was wrong for certain. Then he was to fix my ice-maker and left…read more Wasn't perfessional.

Came in and fixed the dryer quickly and cleaned the dryer as well. (Lint inside the blower area)…read more Nicely done!

I bought a new G.E. double door refrigerator freezer from them here in Oklahoma City during their…read moreclose out sale. Had them deliver it, which cost an additional $110. The delivery was in acceptable time, however the refrigerator does not work. They called me and told my funds would be returned and they would come get the fridge Saturday. So I had to edit this review and change it from what I wrote because I did not expect them to nothing but put me off until I gave up on getting my funds returned. I have to say they did the right thing, and shame on me for assuming they would do nothing about it.

Ok, let me start this right.. MUCH LOVE TO PAUL at AMERICAN FREIGHT furniture store. I just moved…read moreto OKC from California and needed to furnish my apartment. When I tell you Paul is a kind and extremely helpful dude, I mean every word. He made sure we got all that we needed and beyond a fair price! Now I have a new sofa with a double chase, 3 pc bedroom set, and a King size Sealy posturpedic plush mattress.. Paul has really blessed this holiday season for me and I just hope he sees this review so he knows that his kindness and acumen is appreciated. He's made a satisfied customer here and any furniture or appliance purchase I'll consider I'm going there first! I need to stop by there and drop off some dinner and cake to that guy. Super cool dude Paul is. No doubt about it.

I had some issues with the dryer at first but they made it right immediately! The washer and dryer…read moreworks great! I'm glad I bought one from them instead of spending thousands on new ones. I'd come back here again if I needed to.

Purchased a fridge week after Christmas. Compressor is out within 4 days. They "fixed " it and then…read morereturned it missing the back bottom panel. Then compressor went out again this last week. Tobey the manager messages me and promises she will take care of it. Turns out that's a lie. She wants 350-400 dollars now. This place is ghetto, please do not spend your hard earned money here. She also makes sure she blocks you immediately on Facebook and makes it where you can't review publicly, she's the worst!!!!

No hard sales pitch, found what we were looking for at a reasonable price. No issues with rebates…read moreand delivery was scheduled for next day and was actually delivered the next morning. was hesitant to shop here due to all the negative reviews, but everything went smoothly with absolutely no snags.

Don't expect this company to honor any rebates they may "claim" you can get. My partner and I…read morerecently purchased a freezer from them and we were told we would get a $50 rebate because I'm a veteran. After numerous attempts online, which were denied for no explanation I tried to resolve the issue via email. All I received was the runaround. If this is the way they treat a disabled veteran, imagine how they're going to treat an average citizen. Buyer beware! They need to honor their advertised programs or discontinue them. Thanks for nothing Metro, I hope it was worth it. The only reason they get one star is because it won't let me post a zero.