Sometimes, despite our best efforts to believe the best in people, we encounter situations where opportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService read more

Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was very helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle! read more

I drove from Iowa to final drive in July 2021 to buy a 2015 diesel promaster cargo van. The sale went smoothly. Unfortunately the van made it 67 miles and the clutch went out. I had it towed to to a local dodge dealer. It took them 2 weeks to diagnose. The salesman at final drive told the dodge dealer that the van was to be towed to a different dealership for a second opinion.Then told me that the warrantee wanted a second opinion and I needed to pay for a 90 mile towing. Telling me on the phone that it would be taken care of. The second opinion cost me a $600 towing bill, and a two week delay in repairs that resulted in additional rental car fees. They continually assured me that the expenses would be reimbursed. I never have seen a dime. Fast forward to December, there was always a noise that I thought was just diesel noise. It got a little worse while trying to move to texas. The van through a code that was pollution related and I couldn't find a shop to look at it. Then in January I talked to a diesel inspector and he told me that it was a mild diesel exhaust leak. Unfortunately there was no way for us to get to it in a parking lot and no shop to look at it. It was determined that it shouldn't be a big issue so I drove it to Vegas. On Jan 17 I was 20 miles from Vegas and the van went into limp mode when a exhaust bolt came loose. I limped the van to Vegas and the transmission died. The van has been in the shop for 5 months this year. The turbo, transmission controller, transmission, clutch, NOX sensor. And now the turbo controller is bad and will be a 30 day wait for parts. Final drive never bothered to tighten an exhaust bolt. They knew that I would be driving this van a thousand miles to get to Iowa. I realize that there are many facets to this van purchase. Final drive told me lies over the phone while I was stranded, made decisions that ultimately cost me additional money. The van purchase was $27,500, the total cost of repairs and collateral expenses was over $30,000. Final drive has yet to be willing to take any responsibility for any of the costs involved and when approached by the state of Pennsilvania refused to even talk about it. It appears to me that there 90 day warrantee isn't worth the paper its written on. They will sell you a warrantee from GWC which in my case covered about $8,600 of the costs. From what I have seen, Final Drive will give you a great buying experience, but heaven forbid you have an issue after the sale. This is just my experience. I finally had to fly back to Iowa and leave the van In Vegas until its finished. Plus I am forced to buy another dependable car as its cheaper than renting. I miss the Lincoln MKZ that I traded in on the van. Dave read more

Looked all over for a Honda Civic that was in my price range. I found it at Final Drive Auto and dealt with Brady, a super guy who went over and beyond what I had dealt with other places. I highly recommend them to all who are looking for just that perfect car. They were honest, upfront with all the details of my purchase , very polite and professional. read more

I was in the market for a good used vehicle for my daughter. I came across Final Drive Auto in Shippensburg (Josh). They actually had many good used cars on lot for reasonable prices. We decided on a 2013 Hyundai Sonata. Josh gave me a very good price and I was more than happy. I financed through them and got a fair A.P.R.. I was out of the office in about 30 minutes. Was a great experience and I will go to Final Drive 1st before purchasing a car somewhere else. I would recommend to any buyer just do your research online Consumer Reports, You Tube, and check the car fax they provide and make an informed decision. No different than any New Car Dealership. read more

Final Drive Auto Sales - 2013 Hyundai Sonata - Used Car Dealers Near Me - Shippensburg, Pennsylvania

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I have been shopping for a car and came across finaldrive auto sales.They have a nice selection of used cars.Josh was very professional. I wasn't sure if I would be able to get a car financed .Josh did a credit check and came back with my credit being approved. I really recommend finaldrive if your looking for a used car. read more

I had spent a few months on craigslist and ebay trying to find a nice 2001 Jeep Cherokee Classic in forest green. Why a 2001? well, they don't make that body style after 2001, and I've always wanted one. I live in Massachusetts and pretty much looked all over the East Coast. Then I saw the ad on harrisburg craigslist for a little car dealer named Final Drive Auto Sales in Shippensburg PA and they had a beautiful, clean, fully loaded 2001 Jeep Cherokee Limited 4x4 in Forest Green. It had 142,000 miles on it, was a 1 owner car with no accidents, so I made a call to ask for some details, called again a few days later and talked about the cars maintenance history, recent work they knew was done such as the new brakes, and we talked some numbers. It didn't take me long to decide that I needed to hop on an Amtrak from MA to PA and I had no qualms about driving that Jeep back home 350 miles. I arrived at their lot and was surprised to see so many cars for sale, I figured it was just a corner lot with 5 to 10 cars, but they had many more. There was a building with an unassuming front office, and across the parking lot another building which housed a garage where the staff technicians were working on washing cars and getting them ready for sale. I took the Jeep out for a test drive, checked all the things I knew enough to check and was happy with the truck. We worked out a price, and signed the papers on the spot. The place was pretty busy, I think they actually sold 2 other cars at the same time I was filling out my paperwork. Since I was from out of town I asked them for help with getting PA temp tags and they were very helpful in getting me to the local DOT agent office in what I would call downtown Shippensburg. Nice little town you folks got there! I got the Jeep home, got MA plates on it, took it to state inspection, it passed with no issues, and I couldn't be happier. They even write a nice little thank you note to each customer on their Facebook wall, very nice touch! Thanks guys! read more

Buyer Beware.. very Beware. They sold us a vehicle with the driver side airbag removed and the horn disconnected and never told us first! We noticed the horn didn't work while driving it home and also that the driver airbag appeared to be removed. Yes, our fault for not trying the horn before purchasing, but that's usually not one of the major things a person looks for when test driving. PA LAW says it is not illegal to sell a vehicle with the airbag removed, but the dealer is obligated to disclose that to the buyer. Final Drive DID NOT disclose that information to us. The vehicle has a new inspection and we were told they had the vehicle for over 30 days, so we know they had it inspected. Last I knew, vehicles fail inspection if the horn doesn't work and this one was disconnected. When we re-connected the horn, we found that it sounds continuously. So, we know why they disconnected it.. just to get it sold. Shady practice at best! We called them immediately (within 2 days) after bringing the car home and they refused to make anything right at all. Would never buy here again. read more