We couldn't have asked for a better buying experience! Joel was our sales rep and from the…read morebeginning of my first conversation with him over the phone, three states away, until we drove off the lot with our new Suburban, he was absolutely wonderful. Joel ensured the vehicle we were interested in was available and to our liking before we set off on the road trip from Virginia to Pennsylvania. Once we arrived, Joel welcomed us and showed the vehicle. It was perfect! Joel made sure the rest of the process went smoothly, which it did. He took the time to explain all the features of the vehicle and even helped setup the OnStar system. The entire team was an absolute pleasure to work with. Will definitely be coming back for our next vehicle. The team at H&H Chevrolet really treat you like family. Thank you Joel for a wonderful buying experience!

Original 3 Star Review: overcharged the hell out of me. i thought i was getting free estimates for…read moreall of my car's issues, and was just going to have them fix the issues i specified, and they did that, but they also charged me for all the estimates. very kind customer service agents. so much so that i remember his name (Alex). 5 Star Update: 6 hours after posting this, the owner of the dealership called me from his personal phone number and said his guys had accidentally rung a passenger side mirror part for $206 more than what it should have been and is in the works with my mother who paid for the work. He is refunding that $206. Mickey is a kind man, who takes great pride in treating his customers fairly. i think when my mom gets off the phone with him, he will have his lesson handed to him justly for this costly mistake. he was so profusely sorry though, the work done was of high quality, and the service agent was great that even due to this mistake i would take my car here again. Bonus Points: awarded to the kind man that helped me get into my car literally 10 minutes after i picked it up when i locked myself out with the engine running, and Alex for playing along when i called my car by her name (Tonya) during the drop off and pickup paperwork session. some people's cars are their babies and they understand that and take great care of them as if they were their own cars.

Sometimes, despite our best efforts to believe the best in people, we encounter situations where…read moreopportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService

Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was…read morevery helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle!

Very nice people and what a refreshing and pleasant experience . I have been searching for car for…read moreseveral weeks and have visited many dealers from York and Mechanicsburg every dealer I visited refuse to negotiate and had a very bad attitude about selling . This is the first time I have visited Parsons Ford and they are a different dealer that I'm used to visiting. They were friendly going to negotiate not pushy and very fair with their pricing and I felt very comfortable . Unfortunately I did not buy a car from them but when the right one comes along I ​ it's at this dealer because I would love to give them my business . All these big dealers with bad attitudes should take lessons from the Parsons staff . If you are looking for a vehicle new or used I highly recommend Parsons Ford . I will definitely be returning there as I continue shopping .THESE.PEOPLE DESERVE YOUR BUSINESS.

Communication between sales reps and customers need to be vastly improved!! The guy behind the…read morecounter in the parts & service center is very unprofessional!! We were told to have our vehicle here at 9am for a state inspection. At 11am I asked the guy if they were anywhere near being done. He then informed me they haven't even started on my vehicle yet. He then goes on to say that I may have to wait all day.... If that is the case why would they give me an appointment for 9am???

Best place for notary work! Small business that does very reasonably priced work and friendly staff!read more

Troy and Farrah are the real deal. Within an hour they made us feel like family. Old Trail is the…read moreplace to go if you need a vehicle, a space to rent for your boat, title work or a notary.

worst fucking garage ever, dont ever take a european car here. we went for a pcv valve and they…read moretook apart the whole engine and when they built it back together they left some many loose screws INSIDE THE ENGINE!! and they used the wrong sealant so now i have oil blockage like wow! and when we took them to court we still lost.