This bank constantly calls me and asks if they can help in anyway, so walking in and asking for…read morehelp I figured wouldn't be an issue. I walked in and said I'd like to open another account (no one in the bank) with a family member, the lady sitting in first desk you see says "let me see when we can fit you in". As we are standing there she takes a phone call and talks for 12 minutes (as we are standing there) then tells us she can't help us right now cause we need to be "profiled" and she doesn't have time before next appt , (because she was on phone so long) what the heck does that mean?? . She ignores us for 12 min, then doesn't have time to help us, then tells us we need to be profiled? Walked across the street, was greeted graciously, opened a new account in 18 minutes, and NO profiling donenow I'm considering of closing ALL my accounts at WF. Maybe I need to profile YOU, before I open an account there

I went to open an account, they asked me to come back another time or open online, very ruderead more

I'm giving five stars to Maricela and only Maricela. She is…read morevery customer service oriented, pleasant to speak with, and has my account pulled up when I walk up to her window. Since Karla Estelle left this branch, the management has not been the same. There has been an influx of assistant managers, tellers/customer service reps, who have worked there since Karla's departure, and then it shows the lowering of the bar. I finally finding my way back to this branch because of Maricela and the way she transact with her customers I work and travel throughout the bay area and have banked over a dozen of your branches. Although, San Ramon is the closest branch to me, I often will go to other branches just to avoid that branch, but now that you have that shining light there, I will frequent my hm branch more often.

Griselda was absolutely amazing! I came in on short notice for an auto private party purchase…read more Griselda had all the paperwork in order, she was professional and thorough. I've been with provident for years because of excellent customer service, Griselda absolutely upholds that. Thank you so much! - Chad H.

I would like to take this time to express my gratitude to the staff at this credit union. One of…read moreour favorite employees is Margarita. She goes the extra mile. She is so kind, knowledgeable and efficient. She will call our home to make us aware of increasing interest rates so we can lock monies into a CD. I have worked with other credit unions before and this CU, especially Margarita, is hands down the best CU!!!

Fantastic service, if you're not a member, you should consider it excellent rates on CDsread more

I've been a Chase customer for over 20 yrs- at various points having mortgages, credit cards,…read morepersonal and business checking/savings, and investment accounts. Over the years due to impersonal service, I've done more and more of my investment and personal checking account banking elsewhere, but still have always maintained other Chase accounts. I've banked at this branch for about 9 yrs for various things- children's checking, mortgage applications, etc. and occasional items related to my Chase credit card. They have always said "Since you are already a Chase customer..." whenever I have come in for business at this branch. Today, I needed a cashier's check. I was informed if I didn't have a checking account, I was no longer considered a Chase customer as of Aug 1 policy changes. I asked to open a checking as I needed the cashier's check and was told no one would help me today. Staff would not direct me to another nearby branch that was better staffed to open a checking account for an existing Chase customer. (Mind you, I only recently no longer had any Chase checking account when my son turned 18 and his account stopped being joint, but I still have other Chase accounts). For all I know, I could still be joint on some of my 4 kids' accounts, but no one even looked me up. I was the. trying to pursue self-service and open the checking through my Chase app which only takes a few minutes since I am an existing identity-verified customer, but had to deal with being harassed while trying to use self-service options, being approached and told repeatedly that no one could help me today and I would need to leave and make an appointment for tomorrow. I was not at the counter bothering employees. I was just sitting in the seated waiting area on my Chase app figuring things out. (Other nearby branches, whether it could be done online, etc.) Another walk-in was then helped by the woman that supposedly didn't have time for anyone but appointments until tomorrow. Their refusal to redirect me to a better staffed branch even when directly asked and failure to suggest I use the online tools (which I figured out on my own) was astonishing! I asked them to please stop harassing me to leave due to lack of appt availability so that I could finish opening the checking account through my app. I had an account open online within 10 minutes (only took this long because I was now flustered and logged out a few times- process was maybe 1 or 2 minutes), made a deposit to the new account with the teller, and then bought my cashier's check. Because suddenly I was a customer, even though the only reason I was able to open an account in the Chase app was because I was ALREADY a customer. But the impersonal, frankly hostile service at this branch demonstrated EXACTLY why I stopped keeping my primary personal checking account with Chase long ago. They miss out on so much private investment banking, etc. by being rude! Thankfully ETrade and Fidelity are courteous and professional places to invest my assets and a credit union (unfortunately with no branches near my current house) maintains that personal "we know you've been our customer for decades" experience.

The manager and his employees are rude, obnoxious and not willing to help or answer basic…read morequestions.. Only want to give you a phone number which does not work. Never seen a group of people so rude to their customers. Time to move on. Last time my wife was in the bank, the manager Michael came up behind her and was hitting her on the shoulder with papers. When she told him to stop he said, "it is only paper".

Very friendly and helpful, but there is no reason to have only ONE TELLER in this bank. Saw 2-3…read moreother employees without customers. Seems like a senior person could take on a teller assignment when there is a line or a transaction that is taking too long.

Lost a check in atm and could get help without a visit and multiple calls . Then a 45 day problem /…read moreclaim has to be filed .

I needed a Citibank ATM !!!!…read more So when I spotted this Citibank location , I stopped!!!! I pulled up to the ATM and it was actually Out Of Service!!! I then Pulled around and Parked ! 1 out of the 2 ATM machines in the Kiosk was Out of Service Also. I used the Working ATM after the Other Customer was done with his Transaction!!! Citibank needs to get their Act to Getter and get their Machines fixed!!! I keep my Pimp Hand Strong. !!! #34 On Yelps #50 Most Prolific Yelp Elites list for 2025. !!!!

Friendly, wonderful and great customer service at this location. Both the teller and manager were…read moresuper nice and helpful. I hope this location continues doing well so we all can enjoy their awesome customer service....

Since they have been taken over by Commercial bank everything that made Community Bank of the Bay a…read more5 star they took away, so we closed our accounts.

I am the founder of a newly formed local nonprofit based on Alameda Island 'SailingAlameda Inc…read more DBA SailingAlameda.org.' dedicated to serving low income families with children at risk. I was referred to CBB by a nonprofit accountant consultant who highly recommended going with them. I never expected the outpouring of support from Helen, our banking representative at CBB who went above and beyon the call of duty to get our organizations banking documents and our donation portal set up so quickly. Helen actually came out, jumped on BART to visit me during my lunch hour at work to deliver important papers for my board of directors to sign then return to her. I was amazed that she also extended her support by meeting me at our office location in Alameda after hours on a Sunday afternoon to receive the signed documents! Our donation portal opened yesterday afternoon and at this writing is accepting credit card donations. Helen is a fantastic representative for Community Bank of the Bay, the bank appears to have hired a true grass roots leader in helping all nonprofits get off the ground, she was also spotted during a nonprofit event in Oakland by one of our board members doing what she and Community Bank of the Bay does best - Supporting the Nonprofit community and going beyond and above of what my expectations where. If I could give 10 stars I would, this is the Bank you need to support all your nonprofit banking needs, led by a true grass roots individual who genuinely cares for your needs. CALL THEM BEFORE CONSIDERING ANY OTHER BANK! 100% Satisfaction Guaranteed. Best! President CEO and founder of SailingAlameda.org

As a non-native English speaker, I usually rely on mobile banking because in-person banking is not…read moreeasy for me. Today was my first time visiting this branch to withdraw cash, and I was truly impressed by how kind and helpful everyone was. Chethana and Paul were especially friendly and professional, and they even apologized several times for the wait. The branch is clean and comfortable, and I'm very grateful for the excellent service. It has been a long time since I experienced such kindness.

Love this branch, I go here to get my reais for when I go to Brazil and they get them to me within…read morea day or two with no charge, everyone here is friendly and when I made a 10k withdrawal they had a fresh strap with all hundreds. This is my go to bank when in san Ramon.

I had an issue with Chase and Lorraine was extremely quick to help me. I was funneled through so…read moremany calls on the Chase customer service line and made no progress with my issue. On my other visits the staff have always been so kind and I am always greeted at the door! Great Chase location.

Honestly I usually have a good experience here but I once withdrew like $100 in 5 $20s and I just…read moregot $5 bills which obviously isn't ideal! It took me at least an hour on the phone and a few days of waiting for it to be resolved. This was from the ATM which normally is fine and the service here is fine, but that one incident was pretty rough. It was a big waste of time :( Sadly if that happens, the workers here cannot help, it is something you have to call corporate for. And it will take a few business days for their review process. I had to call the number on my card, stay on hold for a long time, and wait a few days after the conversation. I might update this review if this doesn't happen again since this is my nearest Chase ATM when at home.

First home buyer here! Jay has been absolutely helpful in our journey in home ownership, not just…read morethe securing mortgage part. He was my go to person for all things financial related to home ownership and he knew i could count on his honest advice. He always delivered the honest feedback regardless whether or not we'll end up with his services or not. He also did fair price and rates comparison with other providers and was always available to answer any questions or take those lengthy calls if needed. But not just that, he also offered the best rates in the town which always helps financially. 10/10 from us. I'd highly recommend working with him and his team!

Great job with our initial loan and refinances. Clear, proactive, professional, and helped educate…read moreus along the way.