Griselda was absolutely amazing! I came in on short notice for an auto private party purchase. Griselda had all the paperwork in order, she was professional and thorough. I've been with provident for years because of excellent customer service, Griselda absolutely upholds that. Thank you so much! - Chad H. read more

Can't say enough good things about this branch. Very polite and help from the moment you walk in. Been steady coming here because of the location and convenience for a few years now. Sharon, Griselda, Veronica, and Robbi are all great to work with! Highly recommend this bank and this branch. Just great humans all around. I run a small business and they help cover all my business needs. read more

I've been a member with Provident for over 25 years! Their customer service, benefits, rates etc are second to none! This review is long over due, and after my time with Robbie today, I had to give 5 stars before I left the parking lot. read more

I have had the pleasure of working with Claudia A. and Robin M. over the phone/virtually for the past few days and they have made this process such a breeze. Claudia has been extremely kind, responsive, and insightful and I am so grateful for all of her help! read more

Ask for Griselda when you visit the branch. Griselda has restored my confidence in Provident Credit Union. I have been a customer for over 25 years, generally visiting the Hayward branch for convenience, and always left unsatisfied with customer service. The tellers were generally nice, however there is frequent turnover, and and apparently training was insufficient. Therefore, transactions took longer to process-- anything beyond a deposit. Further, management was unprofessional and rude. Consequently, when I decided to review the term certificate options I "branched out" since I happened to be in San Ramon area. It was my lucky day because I was the next customer to be served at Griselda's window, and I received excellent service. She was professional, personable, patient and extremely knowledgeable about the options. She made sure I understood the options, inquired about my objectives in each situation, and was patient as I made my decisions. Thank you Griselda, I will look forward to future business here in San Ramon, and hopefully you will be available. read more

This branch is always painful whenever I have to go in for banking services. Just a generally unhelpful group of employees that don't seem to value their customers' time or basic courtesies. Coupled with the outdated technology provided by Provident overall, I recommend a hard pass for banking with this branch specifically. If you don't don't have to go into this branch, and are ok with outdated technology for banking, other branches might be an option, but this branch is a triangle of sadness. read more

Sharon did an amazing job help open up a Ira account and she helped me to understand everythingThanks Sharon

I'm giving five stars to Maricela and only Maricela. She is very customer service oriented, pleasant to speak with, and has my account pulled up when I walk up to her window. Since Karla Estelle left this branch, the management has not been the same. There has been an influx of assistant managers, tellers/customer service reps, who have worked there since Karla's departure, and then it shows the lowering of the bar. I finally finding my way back to this branch because of Maricela and the way she transact with her customers I work and travel throughout the bay area and have banked over a dozen of your branches. Although, San Ramon is the closest branch to me, I often will go to other branches just to avoid that branch, but now that you have that shining light there, I will frequent my hm branch more often. read more

I would like to thank Griselda Flores, from the San Ramon Provident branch, for helping me through the trying time of resolving a major hack into my banking. She was kind and respectful at a time when I was feeling pretty victimized and ignorant. She was also very patient as I worked through the detailed process of creating and protecting new accounts and credit cards. Thank you Griselda, you made a trying time bearable. read more

This bank is fantastic and the staff is very friendly. Alisha helped me with my bank and was very helpful. 10/10 recommend.

I truly love provident credit union for having amazing people who work there. I can't thank Veronica Ramirez always being there to help me. Veronica is kind, caring and extremely knowledgeable. Over the years she has been my life saver to help me with all my accounts. Not to mention her amazing and kind attitude. You are wonderful person and provident is lucky to have you. Sincerely. azita Mowlavi read more

I have been banking with Provident CU probably close to 2 decades now. Veronica Ramirez at the San Ramon branch has been there since the beginning - opening my accounts and through all the years up to present day with support for all my different and changing needs. (Home loans, car loans, CD's.) I moved so now have to check in with Veronica by email/phone when I need anything, but I always go straight to her because I know she'll help with whatever I need providing great customer service. Shout out to Veronica! read more

The staff was amazing and very helpful with my loan needs and assist ed me with the accounts when the bank was not able to show my account during their down time. Thank you. read more

They are extremely friendly at the branch. Cherry helped us and she was super helpful and personable. Got 2 separate accounts setup with details we needed about how they work. My grandfather was a teacher and had been a provident credit Union user since the 1950s. Happy to be a part of my families credit union. read more

Veronica was phenomenal opening new accounts! Super efficient, joyous and thorough. So pleased to join the Provident family.

Me and my daughter got to interact with "The very best branch manager in Provident." Today. We had auto lien-title change issue which dated to 2016 and i cannot stress the fact how easy "Robin Macdonald" from provident CU made it for us. Truly an end customer delight she is. I have dealt with so many customer support managers in my life for various issues. Robin went above and beyond our expectations on solving our problem. A very big Thank you to Robin. read more

This San Ramón branch is a hidden gem. Working with Johndel reminds me of how service should be. He greets you every time with the same positive energy! Always helpful. I've gotten auto loans at the best rates even beating other banks. His level of service is top notch! He's a team player and great with everyone! Go see him. read more

Claudia Adame was very pleasant to work with in getting me and my wife a Provident Credit Card for our trip to Japan. The credit card was mailed out late and she continued to follow up with us to ensure that we got the card prior to our departure. She is very service oriented. Provident is lucky to have her on their team. Thank you Claudia! read more

Elisha is absolutely amazing thank you so much for all your help and making everything so easy. I would without hesitation recommend anyone and everyone to visit this branch. I've been a member for almost 7 years now and they never seem to disappoint me, I've recently refinanced my car with Provident and I honestly should have done so much sooner not only was I able to get a significantly better rate, the perks and benefits are so much better than any I have done business with in the past. read more

I went to Provident for an auto loan. Claudia helped me and was thorough, but quick. I was in and out in less than 15 min. She made the process easy and quick. This is why I bank at Provident CU. read more

This rating is only for the Manager at this location I have been to many Provident locations it this location the staff always seem stressed out and a simple task that requires management attention takes a long time. HINT: The only reason you need to visit a branch these days is because the issue cannot be resolved online or on the phone. The manager does not leave her office and she is usually on the phone, the poor tellers have to message her multiple times to even get an answer. I have literally walked down to her office and asked her to come and help your tellers. IF YOU CAN AVOID THIS BRANCH PLEASE DO SO , or plan to be in there for over 30 minutes for even the simplest task. read more

Quick take: One sore thumb Most of the staff at this location are awesome.Thanks to those who have been pleasant and helpful during my transactions.There is one teller who I think is actually the branch manager. I dread going to her window. She does the minimum that is required and starts conversations with other staff members while the customer is still at her window. She isn't approachable or good with customer service. I have been to several other branches and never had any issues. So the one sore thumb shouldn't taint the great service provided by the rest of the staff. Perks. Conveniently located close to home. read more

The staff is friendly and the manager Karla is overly helpful. She is always paying attention to what's going on in her branch and if the line gets long she stops what she is doing, and opens up to help. Some managers of other banks, sit and watch, and just do nothing. Trisha is also just as helpful and she is alway at her window waiting to help me. This place is ran so efficiently and they have the "Yes I can" attitude. read more

Provident Credit Union - Banks & Credit Unions Near Me - San Ramon, California

First and foremost Johndel needs a PROMOTION ASAP! He was super fast, willing to assist and amazing in helping me purchase my dream car. Johndel helped with my auto loan in a SAFE manor during COVID and I could not be more grateful for his efforts. I will ALSO like to thank Colleen Knowles. Colleen called me and helped prepped all my documentation for my auto loan including my pre-approval. It was extremely helpful as she made me aware of documentation needed prior to arriving at the bank. Colleen, THANK YOU! These two were amazing to work with, I could not be happier with my accounts, loan, and service received. read more

I've had savings and checking at Provident Credit Union for years, and I've always been happy with their service. Today Johndel went above and beyond. I called to ask about their credit cards. They offer several and I wasn't sure which would be best. Johndel answered the phone. He said he could help me. In about ten minutes I'd chosen a card and given him all the information he needed to submit my application. About two and a half hours later he called back with a decision! When I called, expected the process to take days. Johndel was able to get a quick decision, and a decision that made me happy! He was very clear in explaining everything each step of the way. I'm so impressed! read more

I went in as a non member to cash a $2500 check. They unfortunately could only cash $1500 of the check saying that they don't have enough cash on hand to pay me out and that they would have to charge me a $5 service fee to do so. So let me get this straight - you can't cash the entire check and you're going to charge me $5 to do so? I'm really confused. My takeaway in all this - If you're a non member and have a check don't come here because they don't have adequate cash reserves on hand and they will charge you for doing so. I have relationships with various banking institutions and have even worked in banking at one time and this is the first time I've ever been treated like this. Update: so I talk to this AVP and she states that she'd like to "turn this around" so I gave my statement of what had happened but it really doesn't do anything to better what had happened to me. I don't plan on going back so I don't know what good is this going to do for me. Where is my consolation for getting treated so badly? Considering that this was a primarily white neighborhood, I can't help but wonder if I had been white would I have gotten better treatment? Since talking to the AVP I am more inclined to think that way now. read more

We were helped by Maricela Franco. Excellent service, was a much more comfortable, quick, and seamless process then our previous provider.

Johndel is an amazing customer service rep who always goes over and above the call of duty to serve his customers. He's very knowledgeable about Provident product offerings, he's fast, and efficient. Johndel assisted me with my monthly transfers, wire transfers as well as car purchase and auto loan for my son. I couldn't have asked for a better service. Thank you Johndel! I will also like to give a shout out to Medina Shujayee for her assistance as well. You have great team here at your Bollinger Canyon branch. read more

I am here from out of town and I initially have Golden 1 Credit Union mainly in Sacramento, CA. I needed to find an ATM that wouldnt cost a fee and Provident Credit Union came up. Drove up and got out of the car to the ATM machine that was located by their doorway. The machine actually did not ask for any fees. It is a typical ATM machine. It sure worked for me! read more

My wife and I have accounts through Provident and the San Ramon location is by far our branch. We recently took our daughter here to open a savings account for her. We brought in her Piggy Bank filled with coins and bills that she has accumulated over the past 6.5 years. Johndel was so patient with us as he helped us count all that money. He was especially patient with my daughter and her desire for "all the shiny pennies". She also got free hot chocolate whole we worked. Thanks again for your patience and spectacular customer service! read more

This is the place where customer services still thrives!! You get treated with respect & kindness. Elisha & her entire team are super friendly, genuine and know exactly how to make a customer feel appreciated. You won't be just a number. The San Ramon branch is the best of what Provident Credit Union has to offer. read more

I have been doing wires several times. Johndel Braga who helped me with wire is very professional and friendly. I feel my experience with credit Union are in different level. What a local bank!!!! Maybe I will transfer all my bank accounts to Credit Union in the future. read more

Elisha is very patient and knowledgeable. She assisted with my auto loan and guided me through the entire process. I highly recommend her to anyone looking for any type of loans. read more

Wanted to provide an update. I received calls from the branch manager (the manager that was their that day is a floating BM) and the regional branch manager about the situation. I appreciated their concern and calls. What I most appreciated is that they recognized that those types of interactions can have long lasting impact on kids. They asked us to come back in and they apologized to my son and gave him space to share how he felt. They listened and were very encouraging. He left feeling happy and appreciated. Thank you to you both. read more

I went to the dublin branch back in last april to get an account, I was very ill at that time but trying to start up a business after being disabled for 14 years. Andy Kim at the dublin branch entered my information wrong and proceeded to tell me I was not trust worthy, I spent months establishing my identity, putting bills in my name and even got my passport so I could give them another form of ID. I go in today to find out that he simply never checked the correct maiden name... I was denied and made to feel like a criminal because he simple judged my frail sick state as unworthy of trust vs they made an error. Maricela Frannco, a new employee caught the error Andy Kim an assistant manager made and I was cleared for an account no issues. It's january... I had my life on hold since last April because I was judged. Skip the Dublin branch and hit this one...especially if you are female. Maricela deserves a raise as I was her first application done on her own and she caught the error a manager made. She helped heal almost a years worth of trauma just but reviewing my information before submitting it. Thank you so much for your careful attention to details! She deserves every bonus possible for the difference she's made in my life. read more

Provident Credit Union - The email where he told me after providing literally everything they asked for telling me I could not be approved due to his error. - Banks & Credit Unions Near Me - San Ramon, California

I just opened an account at the San Ramon branch and I am so pleased by the quality of customer service Veronica and Shalina provided. They were both so helpful, professional, gracious and kind. They made my experience easy and seamless. I left happy to be a customer and do business with them. Thanks again Veronica and Shalina, you do a wonderful job! read more

Jasmine was very knowledgeable and personable and able to help me with my banking needs. She provided me with information I was not aware of. read more

My entire experience from start to finish was flawless. I came to get a loan for a vehicle and I honestly felt like Provident was taking care of me. I was experiencing a nightmare with dealer and Provident was so kind, caring and patient with me. They really did their best to give me all paperwork I needed to purchase my vehicle. Hats off to Veronica Ramirez!!! Loved getting to know her and experiencing her customer service. I highly recommend Provident. I cant wait to bring more family and friends their way! read more

Johndel Braga at the San Ramon branch did a superb job at handling all necessary paperwork to ensure a smooth and transparent private party auto purchase. The seller who is not a Provident CU member was very much impressed by how quickly and efficient the transaction (including all DMV documentation) took place. Thank you again, Johndel! Also, Colleen Knowles, loan officer, at the Redwood City branch was very helpful in the pre-approval process and instrumental in coordinating all aspects of the purchase. THANK YOU! read more

Shalina Yates has really been wonderful in helping me secure a car loan. She has always been there to give professional advice and assistance with a personal touch. Everytime she interacts with someone it feels like she is talking to you more like a friend. That's why I had to go all the way to San Ramon branch when she got promoted from Oakland! She is indeed the best.... Kudos to you Shalina.Thanks for your humble service. read more