Griselda was absolutely amazing! I came in on short notice for an auto private party purchase…read more Griselda had all the paperwork in order, she was professional and thorough. I've been with provident for years because of excellent customer service, Griselda absolutely upholds that. Thank you so much! - Chad H.

Can't say enough good things about this branch. Very polite and help from the moment you walk in…read more Been steady coming here because of the location and convenience for a few years now. Sharon, Griselda, Veronica, and Robbi are all great to work with! Highly recommend this bank and this branch. Just great humans all around. I run a small business and they help cover all my business needs.

I received a check with a mistake i went to this branch to see if it was still ok to deposit. they…read moretold me the issuer can initial it and it would be fine so I went to the issuer had him initial it and returned at which time they informed me they gave me incorrect information and I would need a new check. it's unfortunate they wasted my time and 2 trips plus reflects bad on me to the issuer that this was a simple fix with his initials. on top of it all Jennifer at this branch was unprofessional about the whole situation and rude if I'm being honest when they were the ones who gave the wrong information. I asked for her business card she declined and I asked for her last name she also declined and just gave me the name Jennifer this is also a red flag. Please be aware of this when visiting this branch

Came in for an appointment I had scheduled in advance. Waited 20 min past my appointment time and…read morethe teller was unapologetic for our wait. The appointment was with Albert Ng and he didn't even have the courtesy to come out and tell us how long he would be. Disappointed in the lack of customer service.

Probably the best Citi bank I have been to yet! They have a beautiful lobby and the staff here were…read moreextremely nice and eager to answer our questions!

This is the worst predatory bank with hidden fees. I was a citigold customer, the banking rep (Rita…read moreLee) refused to help me perform simple transactions. Also, there refi and wealth management folks are useless and try to be crafty to use silly fees slipped in to make money. Took a multi million portfolio to Merrill and JPM, this is a dated bank with checked out folks, take your money elsewhere.

This place is tucked in. Service is slow. But, got what I needed to get done. They really need…read moresomeone at the front helping people and making sure people get helped. I had to flag someone down just to get help.

I went to exchange a 1/4 surface damaged $20 bill at this branch. However, the branch manager Jemma…read moreMapalo refused to exchange it and showed me BOA policy that at least 50% of the bill should be readable for exchange. I showed her the bill having 75% surface readable. But she still refused to exchange without any good reason. I went to a nearby Chase bank, which exchanged it for me with a new bill without any question. I have been a BOA customer since 1997, and very surprised this BOA branch manager Jemma treated a long time customer like that. I hope the BOA upper management can investigate this case and improve this branch's customer service, which I think has lot to do with the branch manager.

As a non-native English speaker, I usually rely on mobile banking because in-person banking is not…read moreeasy for me. Today was my first time visiting this branch to withdraw cash, and I was truly impressed by how kind and helpful everyone was. Chethana and Paul were especially friendly and professional, and they even apologized several times for the wait. The branch is clean and comfortable, and I'm very grateful for the excellent service. It has been a long time since I experienced such kindness.

Love this branch, I go here to get my reais for when I go to Brazil and they get them to me within…read morea day or two with no charge, everyone here is friendly and when I made a 10k withdrawal they had a fresh strap with all hundreds. This is my go to bank when in san Ramon.

Hello. My name is Doran Long Jr. I am writing to recognize Irene B. at the San Ramon branch for her…read moreexceptional service. I recently returned to the community after 15 years, and Irene met me at a PACT event in Concord. She was completely non judgemental and treated me with the same professional respect I received years ago as a business owner in San Francisco. Her support in getting my banking started again has been a cornerstone of my transition back. She is a massive asset to Patelco and our community.

Let me begin by saying that I had never thought I will ever have a good experience with any lander…read morebased on my past experience with them from big banking companies. But Bobby Nicoles from Patelco proved me wrong. Right from beginning he kept us informed about the mortgage status and also kept guiding us with best route which resulted in prompt closure of the home loan. He has vast knowledge about the loan industry as he had all the answers to our questions. I would highly recommend him if anyone is looking for home mortgage. Bobby is very professional individual who will try to help his customers to any extent to satisfy their concerns. Patelco provided the best rate among all other landers.

Melody is amazing! She works at the bank but she treats you like family. She always welcomes me…read morewith alegria and a big smile, no matter how busy it is. She is super helpful and kind. Best experience ever at this bank thanks to her!

Two tellers and 5 people in line. Customer at first teller was there for at least 15 minutes…read more Finally got up to the first in line. Second teller smiled at me, placed a placard out indicating that I was to go to the "next" teller, turned and walked away. Couldn't believe it. After standing in line for at least 15 minutes, I said "This is ridiculous. I'm the f--- out of here".

Since they have been taken over by Commercial bank everything that made Community Bank of the Bay a…read more5 star they took away, so we closed our accounts.

I am the founder of a newly formed local nonprofit based on Alameda Island 'SailingAlameda Inc…read more DBA SailingAlameda.org.' dedicated to serving low income families with children at risk. I was referred to CBB by a nonprofit accountant consultant who highly recommended going with them. I never expected the outpouring of support from Helen, our banking representative at CBB who went above and beyon the call of duty to get our organizations banking documents and our donation portal set up so quickly. Helen actually came out, jumped on BART to visit me during my lunch hour at work to deliver important papers for my board of directors to sign then return to her. I was amazed that she also extended her support by meeting me at our office location in Alameda after hours on a Sunday afternoon to receive the signed documents! Our donation portal opened yesterday afternoon and at this writing is accepting credit card donations. Helen is a fantastic representative for Community Bank of the Bay, the bank appears to have hired a true grass roots leader in helping all nonprofits get off the ground, she was also spotted during a nonprofit event in Oakland by one of our board members doing what she and Community Bank of the Bay does best - Supporting the Nonprofit community and going beyond and above of what my expectations where. If I could give 10 stars I would, this is the Bank you need to support all your nonprofit banking needs, led by a true grass roots individual who genuinely cares for your needs. CALL THEM BEFORE CONSIDERING ANY OTHER BANK! 100% Satisfaction Guaranteed. Best! President CEO and founder of SailingAlameda.org

Short Story: They bounced (returned) a check for $370k after being told in person that it was…read morelegitimate and there was plenty of funds to cover it. Long Story: I am the trustee for a trust. I went into the San Ramon branch on 11/7, the day after the final deposit (wire) into the trust checking account. The money was already in the account and ready to be distributed. I told the staff that there would be 2 checks (debits) coming in to that account for ~$370k each. I told them who they were for and, since there would be no more income for the trust, to close the account when both checks cleared and the balance was zero. I told them that I was heading out of the country in 2 days and wouldn't be available for a week. I asked if they needed anything more and was told they put the notes into the account and all was set. I was then called the next day to approve one of the checks. I told them I already did that and there would be one more check and make sure it is processed. Then, while I was out of the country and no phone access, I received an email from my office saying that Fremont Bank needed to talk to me. I had to pay $30 for a phone connection. It was after hours and they don't have an answering machine or service. So, called again the next morning and was told they bounced (returned) the check already because I wasn't immediately available to confirm the check. These people are incompetent. While I had phone service I called the corporate headquarters and filed a complaint. I was promised someone from HQ and San Ramon would call me back. No one ever did. When I returned, I spent another $30 to wire the money to the beneficiary (they didn't want me to do that but now had no choice). I used the Danville branch this time. It took about 30 minutes to get the wire handled and was assured that they would close the account as soon as the wire went through. Today, I received a call from the San Ramon branch demanding that I make a deposit or they would close the account. I would use a stronger word than incompetent but Yelp would likely not allow my review. Don't use Fremont Bank unless you want to waste your time.

I went in to this branch on October 18 2024 to close a cd, open another 1 and get cashier checks…read more Bijal, Grace, Natalie, Mona and Gabe were all fast efficient and friendly and made all the transactions very smoothly. They Also were very patient as well. Thank you to the staff and I would recommend this place.