This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

What a lovely introduction to the Rain Forest! There were gentle walks, beautiful scenery, a river…read moreswim and somehow I was surprised the trails were muddy. Duh, it's a rainforest!!

Lunes 8 de julio de 2024 luego de almorzar en el food court de las Catalinas nos movimos al antiguo…read morelocal de Kmart. Este local ahora se convirtió en un parque de diversión interior con aire acondicionado. Aquí hay de todo tipo de máquinas de entretenimiento para niños y adultos. Tiene barra y restaurante adentro. Esto toda una aventura entrar en la ate local. Si es la primera vez hay que ir con calma para poder verlo.

Great time! Highly recommend it!…read more It was every bit as good as their website and yelp reviews made it look. If you're in PR and physically-fit enough to climb the trails, this is a must-see! I read the other reviews here, but I have some more to add. First of all, our driver was exactly on-time (unlike others who were surprised by early arrivals). Can't beat punctuality! We had to make several stops (obviously, we had purchased the package that included transportation from one of the San Juan hotels). But it wasn't bad and the ride from the beach to the park was 45 minutes, including stops at two other hotels. Once there, you'll get to use the restrooms (bano's) if you want before being directed down to a trailer to sign a waiver and pay (if you didn't bother to pay in advance.) Compared to what I paid for the in-advance-internet price, the walk-up rate was $7/person more. There was some more waiting around before getting fitted for a harness and then some MORE as we waited for a large enough group to assemble before heading down the trail. I really want to stress this part, as there were several older guests in the group and they struggled with the trails. At the beginning, you descend some ragged/un-improved trails down to the first line. There WERE some thin ropes to show you the trail and I guess you could hold them, although I think if you really put your weight on them, the poles would have just fallen over. There were a lot of loose rocks and dirt, but eventually everyone got down the trail to the briefing area. I don't think my mom, or anyone not "sure-of-foot" would have made this descent... There was a briefing given in both Spanish and English and they made the final adjustments to our harnesses (which had been left loose to allow us to hike down the trail). About photos: I REALLY appreciated that they weren't trying to squeeze more money out of us at every turn with compulsory pictures or "add-ons". Hell, they don't even sell souvenirs, so if you're thinking of getting a memento, you can forget about it. So, better bring a camera that is either small enough to go in your (zippered/buttoned) pants pocket, or you had better have one that has a strap to put around your neck. YOU WILL NOT be taking pictures while ziplining!!!!! You MUST wear heavy raw-hide gloves on both hands throughout the trip, although there are someplaces where you can step aside and remove your gloves to snap a picture or quick video. The alternative is a "Go-Pro" or other helmet-mounted camera. The helmets they make you wear have places to connect your Go-Pro straps. DO NOT be like the jackass in front of us who thought he could ignore the safety instructions and take his hands off the harness and line. He immediately flipped upside down and easily could have dropped his equipment or injured himself. Use a helmet-cam or take pictures when safely stopped. 'nuf said! As mentioned in other reviews, there is NO PLACE to securely store your valuables, so don't bring any! If you don't have a zippered pocket or pouch that you can put around your neck, just leave stuff at home/hotel/car. And now the staff: They couldn't have been any nicer! What a great group of young people. There is staff at EVERY point in your journey. There's at least one person (highly trained) at EVERY platform, at the beginning and the end. And of course, back at the base station to help you with your equipment. Most are completely bi-lingual, but a few aren't fluent enough to carry-on a casual conversation. Even those folks spoke enough English to guide you thru safety procedures or changing from one line to another. Seriously, nothing but praise for these men and women. They were great. We put a $20 in the tip-box to thank them. Bottom line, we've ridden a number of (much) smaller ziplines, but nothing like this. 8 lines!!!! Awesome views, easy procedures, friendly staff! Loved it! We would do this again on a future trip.

This was an awesome experience! It was our first time to Puerto Rico and first time ever zip…read morelining. We booked through Sam, who was great! He was super accommodating and kind. He picked us & another couple up at the hotel and the trip was about 20-25 min to get there. He even met our Beyonce playlist requests :) haha! There were 8 lines and the staff was great. I think this is a good spot for first timers. It's not overwhelming, but still high up with beautiful views. It was also cool because we stopped at a butterfly/tropical bird garden on our way before we hiked down (only 10 min hike) to the zip lines. We got some beautiful pictures. After we were done Sam recommended a great authentic little food stand that we stopped at on the way back to the hotel. It was so good! Overall, it was worth every penny. Manuel was also awesome, but so was all of the staff that helped really. They really put us at ease and were great with safety. A 9 year old girl was even in our big group and was totally fine. Had a great time!

This tour is definitely an adventure! An amazing one at that! There's so many components to this…read moretour hiking, grappling, tubing, but nothing compares to the little things that weren't on the description when booking this tour. The views are spectacular and I have to say our tour guide Mariel was AMAZING. She made the tour so exciting for us and my two nieces. She went out of her way to show us things I KNOW she didn't have too but she did because she wanted us to have a great experience. I recommend this tour to anyone and everyone. Yes we do a lot of hiking so maybe not for everyone but if you want an adventure and see Puerto Rico trust me you will on this tour. Thank you to Mariel and the company for everything! Best day of our trip! The ONLY reason I would take out one star is because they have no clear directions to get to the tour on the website. We put the address in the GPS and it took us 20 mins away from the actual tour. We called them and the employee we talked too seemed really annoyed that we were lost and wasn't too helpful! I just wish he had more patience. Thank God we talked Spanish if not I don't see how we would've gotten there on time with the employees attitude. But at the end helped us a bit and we got there on time. By the way, The employee was not the same one we toured with.

Professionally run, outstanding friendly and attentive customer service, with a keen attention for…read moresafety first. Our family did the Mukaro Cave Tour. Getting to the location was easy given their explicit and descriptive directions. Give yourself plenty of time. Lots of curvy country roads which take time. Their equipment is well maintained and their on site bathroom and changing rooms are very clean. Sturdy reliable water/hiking shoes are a must. The walking and hiking is extensive and oftentimes in uneven surfaces, slippery conditions and obviously on the riverbed. You'll want to be in good shape. We went in June and while we understood that river water is often cold, we actually found it quite refreshing. Our entire group of seven was led by BJ. The tubing was tranquil and well organized and we got up close to the rocks in the cave. The life jackets and helmets helped us along the way. Walking along the river and exploring the different caves and rock formations was really cool. The cave system is unique and we visited three distinct locations. From start to finish total tour was about 3 hours. Besides listening to the natural sounds of the river and the forest, we really enjoyed that it was a hiking adventure in which you started one way and came back through another - there was no back tracking. Bring snacks and water in your waterproof bag -- you'll really enjoy it half way through during a rest stop on the river. Highly recommend it and glad that groups like this are helping to keep this natural landscape clean.

Sábado 23 de septiembre de 2023 nos fuimos a celebrar el Grito de Lares a la playa de Gurabo. Este…read morelocal queda en la ribera del rio que lleva agua al Lago Carraizo. Tiene una vista espectacular hacia el río. Todas las mesas son al aire libre así que ve preparado para cualquier experiencia que se pueda dar un lugar espectacular. Se solicita que se hagan reservaciones para los fines de semana pero como llegamos a las 12 cuando abren nos pudieron sentar. Cuando llegamos hacia Sol, y luego empezó a llover. Desde los tragos, la comida y el postre todo estuvo espectacular. Creo que tendré que volver pronto pero en un atardecer a comer cerca del rio pero que tengamos luna llena. El servicio fue bueno y la comida también. Es un ambiente familiar donde aprecias la naturaleza mientas comes y te das algún traguito. Las mesas y sillas son rústicas así que padeces de alguna condición lleva tu cojín para que puedas disfrutar unas dos horas de relajación.

I booked the zipline tour with Ecoquest Experiences & Tours via Carnival Cruise Lines while in San…read moreJuan. There was a lengthy but smooth bus ride over to the location. Once on site, we had a few minutes in the Margarita Bar to take a bathroom break, grab water or snack, etc. Then we went to another area to get our gear put on and then headed to the first line. Before getting started one of the guides gave instructions on what not to do with the gear, how to hold on and how to pull yourself in if you don't make it all of the way to the next platform. Next the adventure began. I don't recall the description saying that there were open-slated wooden bridges to cross or slightly steep and possibly slippery hills to climb. I can say that my nerves, glutes and hamstrings got an intense workout. lol. The last line ends back at the Margarita Bar, perfect for if you need a shot after. The guides help you get all of the gear off. The views were great, and I really did enjoy myself. I made it across successfully on all 5 lines. It was more work than I bargained for but I'm glad that I went and would consider doing it again. All of the tour guides assisting us were great and everyone in our tour survived the experience.

This was an excursion offered through Carnival Cruise Line while in San Juan…read more My fiancée and I did the ziplining thru ecoquest. The grounds were gorgeous - it was great walking / hiking thru the natural landscape to get to the 5 lines. The lines were shorter than I had hoped, but we still very much enjoyed ourselves. It was great learning more about the area - our guides were very informative!

Great experience and excellent staff! Our guide, Christian and Captain Dante took great care to…read moremake everyone happy and safe. I highly recommend this company for a full, fun day of sun and snorkeling!!

I have had the pleasure of helping arrange two annual company meetings to San Juan and worked with…read moreInnovation DMC every step of the way on both occasions. They arranged transport, created the most beautiful custom decor for our dinners/parties, provided incredible entertainment (love the dj, loved the dancers, musicians, and cigar rollers were a big hit with our guests), and arranged snorkeling excursions for the entire time. Everything was effortless and beautiful. Brenda, our contact was a joy to work with and also created unique service opportunities as a way for us to volunteer on behalf of the local community. If you have any event or are looking to experience anything in Puerto Rico -- reach out to Innovation DMC! They can make anything happen for you.

Rented the zodiac style inflatable motor boat for 90 minutes with my son. They require a guide in a…read moreseparate zodiac who was a cool guy and a good idea as this area has some boat traffic including cruise ships and large yachts including Amazon Boss, Jeff Bezos. We enjoyed the zip around San Juan harbor and stop to swim. $165 for 90 minutes. Boats are in pretty good shape. They have organized departure times in this Sunday we're 10:30am 1pm and 3:30pm.

The plan was to visit Culebra…read more We had a great 40 minute bus ride from Condado to the Fajardo Safe Harbor for a pleasure boat ride for 20 post wedding guests. We arrived on time and we were warmly greeted by the captain and 2 crew. After a basic safety briefing we charted out towards Culebra in overcast weather. Instead of Culebra we settled on the uninhabited beach of Caya Luis Pena before Culebra with crystal clear waters in about 20 minutes. The waters were translucent clear turquoise and beach sand was pristine. Water temp was around 79-80F. Weather was overcast and comfortably cool. They laid out a simple light sandwich buffet for lunch with beers and tropical cocktails. Snorkeling, swimming and relaxing for a few hours, we spotted small schools of fish and a very cool bachelor Stingray circling looking for scraps. Crew was incredibly friendly and helpful and everyone enjoyed the short beach visit. The return trip was much smoother and after jumping back on the bus we were able to stop by a bbq joint for coconuts and fried stuffed empanadas.

Such a fun place. We reserved the whole villa for a wedding. It was nice having a private place to…read morestay. The pool was very fun. This place was so beautiful with so many trees and wildlife and nighttime sounds. I would stay here again!

I had a great time, Villa Bonita it's magical. I love it the contar with nature is amazing. I…read morerecommend it 100% it is another experience of lodging. Thank you everyone for the excellent services.