Josue was terrific. Very professional and personable! He diagnosed the problem with the fridge,…read moreordered the part, and was back to finish the repair a week later, as promised. JennAir referred me to a different company which they use for repairs - Goodman Home Solutions. A complete waste of time and money. Their Technician misdiagnosed the problem and caused us to lose time and money. Should have called Aurora first! Lesson learned. Thank You, Josue.

This refrigerator repair company clearly does not value your time--or your business. They showed up…read morelate to the appointment with no call or notification, which was already frustrating. Once the technician finally arrived, things only got worse. He actually asked to borrow a tool from me, spent a lot of time on his phone trying to figure things out, and even had to call another tech for help. After all that, he gave me a guess about why my freezer wasn't working, while also trying to redirect me by saying my refrigerator might still be under warranty and that I should contact them instead. That's something that should have been clarified before the appointment, not after wasting my time. Now, four days later, my freezer is still not working. The part hasn't even been ordered, and I've been told yet another technician needs to come out. To make matters worse, they've given me another vague 4-5 hour window to wait around for them. Overall, this has been an incredibly frustrating and time-wasting experience. Poor communication, lack of preparation, and zero sense of urgency. I would not recommend this company to anyone.

My daughter recommended this company to me. I kept getting water on the floor in front of the…read morerefrigerator. I called, they were here the next day. The repair man was knowledgeable and very nice. Once again it's working, no leaks and I am very pleased with this company.

Awful. If I could give a negative rating I would. We have a…read moreGE washing machine that is 6 years old. We paid them based on what the tech said was wrong, but that wasn't the problem. Then they disappeared. They won't do something as simple as return a phone call. I don't recommend them at all.

I called 3 times and left messages. Finally, I got a response that went to my voice mail. I…read morereturned the call 3 more times and finally talked to a person who said they were scheduling 2 weeks out. Having been without a dryer for almost 2 weeks we took a different offer for 2 days later. I have heard good things about this company but it just didn't work for us.

On time, polite, proficient, and reasonably priced work--has always fixed my appliances without…read morereturn visits for the original problem

Now I know why only 3 stars, no integrity. Came out and supposedly repaired my Whirlpool washer…read moreleft saying if there was a problem let him know. A month later having same problem called and had conversation regarding perhaps needing to replace the part, said he'd check into cost and be back in touch. Haven't heard a word even after multiple messages. Be aware

I cannot believe that I fell for their scam! I called them out to repair my dishwasher and after…read morespending over $500 for 'small fixes' that they said would solve the problem, my dishwasher is still having issues. STAY AWAY from this scam company!

Sammy's Appliance did some work for us on a refrigerator. He scheduled our appointment in great…read moretiming, figured out the issue, informed us of next steps and conducted the repair in great timing. We will definitely reach out in the future for other appliance needs. I highly recommend his services.

From the owner: Sammy’s Appliance LLCread more

When Mr. Appliance steals from customers and attempts to rewrite history...... Do not use them…read moreever! I openly share my response to them. Shannon, your response completely ignores the primary reason I called for service. The door flap was only one part of the problem. From the very beginning, I made it clear that the ice maker and water dispenser were not working. Your technician, Daniel, and your company both stated those issues would not function unless the door flap sealed properly. I relied on that guidance. Attempting to rewrite the narrative is unprofessional and dishonest. I paid for the door flap repair without issue. It was replaced, and it does seal. However, the ice maker and water dispenser--the original issues I called about--remain completely unresolved. Do not tell me I did not ask for 4 issues to be resolved when I first contacted you. After three service visits, your company has still failed to fix the problem. Instead, I've been left with a refrigerator full of visible tape, patchwork, and what can only be described as unprofessional "band-aid" fixes. This is not acceptable by any reasonable standard of appliance repair. Even more concerning, I have written text messages from your own technician admitting they do not know how to fix the issue or even why it was continuing to happen. I was told to put it in the garage and buy a new one to avoid spending more money with your company! And yes, be assured I will be posting those messages on Yelp, Google, the BBB and all social media platforms. Yet I was still charged again on a follow-up visit for work that was never completed successfully in the first place. So again, do not rewrite history to avoid accountability for ineptness and a failure to understand how to properly fix appliance issues. If you don't have trained technicians or specialize in a brand, don't send them to customers homes. People want to trust in you and now see what they can't. By the third visit, your team resorted to placing silver tape throughout the interior and filter area of my refrigerator. You have now caused more issues by doing this and I absolutely intend to hold your company accountable. That is not a repair--it's negligence. At this point, this is no longer just about poor service. This reflects a pattern of incompetence, misrepresentation, and improper billing. You charged for a solution you did not deliver, failed repeatedly to diagnose the issue, and left my appliance in an unacceptable condition. And your technician agreed and specifically stated he did not know why it was happening, yet continued to come back with a second technician who also had no idea what to do so they slapped some tape all throughout the inside and called it a day. Are you serious? Shame on you. You've had multiple opportunities to correct this and chose not to. I will continue to publicly document this experience, including technician statements and text and photos, so others are fully aware of how your company operates. Every review site, all of social media and the BBB. We treat people with trust and respect and what you have done to my family is disgusting. You should seriously reconsider how you handle situations like this, because this level of service is indefensible. But you go ahead and keep the money "for now", since that is what matters most to you. Let's see if it is worth it when I am finished with making sure this experience with all of the photos and text messages from your of technicians back up exactly what I am saying. Disgusting and shameful.

A huge THANK YOU to Brian, Moha, Shannon, and Shelli for your perseverance in fixing our BlueStar…read morestove after a fire. From troubleshooting the complex wiring of the stove to working with the manufacturer to get the parts, this was a complex repair. We are thrilled to use our kitchen again! And if we need further repairs, we will be sure to call you again. Thank you!

I originally found this business on Google. When I went to leave a review here (since Yelp is…read morewhere I normally find new businesses), I saw that there weren't any and figured out that I looked on Google. I mention all of this because I don't understand why there are not dozens of 5 star reviews here! I have used two other appliance repair services in Savannah (that I found on Yelp), and until I called Mike, I had no idea how ordinary they were. Not bad, just ordinary. Don't settle for ordinary. Mike is amazing - knowledgeable, professional and thinks outside the box. I called him about a loud noise my fridge was making. When he diagnosed the problem, he told me that I would need a new icemaker (which wasn't working anyway). When I told him that I didn't care about automatic ice only the noise, he said he could disconnect it and stop the noise. His bill was so reasonable after fixing the problem that I offered to pay him more. Call Mike and get extraordinary service.

Would recommend again! Mike is a very nice, honest, and knowledgable guy! Prompt in returning a…read morecall and prompt in showing up at expected appointment time! Service fee was very reasonable and he will work to fix the problem at hand and not just try to sell you a part! That speaks volumes in my book! Thanks again Mike!

Bobby installed new water pump in our motor home. we live In the Guyton/Ellabell area. he was…read moreprompt and got the job done in less than an hour. glad to have someone to rely on for any future rv repairs.

Our clothes washer wouldn't empty and continue with its cycle. So we had a bunch of clothes in…read moredeep water. In this situation, anyone would want to get a professional repairman to arrive a.s.a.p , and certainly within a day or two. I called TigerTech Pro and Bobby, the owner of TigerTech Pro, said he'd be at our house within an hour !! He arrived in less than an hour !! He diagnosed and repaired the machine in minutes and only charged me the $80 basic house-call charge. You can't get better service than that ! Wow! Guess what : If I have any more trouble with any of our large appliances, I will calll TigerTech Pro ! If your smart, you will too!