I DO NOT recommend this place. This man has cancelled twice and books two weeks out therefore I…read morehave waited a month with no guaranty he will show up if I wait any longer! Both times due to snow! This is not Alaska! It's Wooster Ohio where we got an inch or two. Who doesn't go to work because of a little snow. Why not reschedule for later in the day! There is no excuse except he does not want to work which is fine then don't take the job! Very rude and terrible customer service!

Astro Fireplace's Jason provided quality and detailed maintenance to our gas fireplace. He was very…read moreclean and thorough. He explained how to maintain the fireplace between service calls and knowledgeable answered any questions we had.

We needed the top of our chimney rebuilt involving masonry work and we wanted to upgrade our gas…read morefireplace with a quality fireplace insert. They did an excellent job with both. They have quality staff who really know what they are doing. We were very happy with the work. The few concerns we had were addressed quickly and fully resolved. They are definitely a top notch company.

Got back to me quickly and was able to come out the same week. He was able to diagnose the problems…read morewith both of my gas fireplaces.

Boris responded quickly to my service inquiry. He and his assistant were efficient, professional,…read morecourteous, honest and knowledgeable. The price for cleaning and inspecting my gas fireplace insert was very reasonable (compared to estimates I had received from other service providers), and he did not try to "build the check" with additional services or parts the unit didn't need. I definitely recommend Delaware Chimney!

I have called this company to come out to look at my fireplace because the pilot light was not on…read more The gentleman came to my home for about 15 minutes. Told me I need a pilot all brand new that cost over $2000.00 -- he charged me $99 to come in!! as he had left, I I was telling my daughter what had happen, she read the directions and my pilot light is on.. horrible company not sure who they have brought out and I'm still waiting for my $99 that they did not send me or credit my account. I will not use them very unprofessional and the guy never took his shoes off or even put some footies!! if I do not hear from them, I would definitely be kind the Better Business Bureau..

Accurate finished up our chimney/fireplace repairs today. I won't lie, it wasn't cheap. But they…read morewere extremely thorough, neat, prompt, professional. I did not realize they were going to power wash our very large brick chimney on the outside where we had killed off the English ivy growing there, and there were thousands of roots left behind on our bricks. They are gone now, and it looks beautiful! Highly recommend Accurate Chimney

I bought a condo with a gas fireplace that hadn't been used in many years from the looks of it…read more They came and cleaned it out, refreshed the fiberglass embers and lit the pilot light for me. I feel much more comfortable using it now. They were very clean and cognizant of my white rug. They were also quick. In and out in about 20-25 minutes.

Really great quick turn around from the request we put in online for an appointment. Super…read moreprofessional and efficient. Helpful securing a date/time for a chimney sweep. Got our friendly reminder before the appointment. AJ came out and was a gem super helpful easy to understand when he was sharing the challenges with our fireplace. We spoke through options and he was super professional. He very quickly submitted our request for a quote later that day or the next so it was prompt. Emailed him back after my husband and I spoke and had a follow up question - no response as of yet and our appt was on 11/11/24. Then we started to get calls from the office following up on our appointment between 11/12 - 11/13/24. It would be helpful when vmails are left to be specific on the reason for one's call - to state the company name and phone number without context unfortunately isn't helpful. We played a lot of phone tag and I wasn't clear for the call it was simply to call Fireplace Pros. When we did finally connect the question was how our appointment was and did we have any questions? I did follow up again asking for the specific quote we had emailed AJ on after our appointment and that was the last we heard of Fireplace Pros and that was on 11/13/24. No follow up quote on our follow up question and a little phone tag. Sadly what started out as a strong service has sort of quieted down without our follow up answers to our questions.

We had just bought a new home and wanted to have the fireplace and chimney inspected before using…read morelighting it up for the winter. The Fireplace Professional arrived on time as expected, explained what he would be doing, did it, and then explained his findings. He was courteous and professional, did not try to trick us into purchasing anything, and was straightforward in his assessment of our fireplace. I'll definitely call them again next year to have a yearly inspection before the winter sets in.