This is the place I go for a cut. Elvin is my barber. Great guy, friendly, professional &…read morepersonable. Place is always clean. There are tv's to entertain us customers. I'm always taken at my appointment time and if I do have to wait, it's not for long. I book online and usually pay ahead of time as I rarely carry cash. It's convenient.

We have been clients pretty much since first week they opened this location. We live right around…read morethe corner and always look to support locally first. We always book two cuts back to back. Yesterday, our usual had no openings so we went with Luis at 6:30 and 7:15. I don't want Luis to feel too bad about things because he is a newer barber and he did a nice job. Unfortunately, he took me a little late (maybe 6:45) which is fine but he didn't finish my cut until about 8:10. As it was approaching 8pm, I asked if he would have time to do the second appointment as well. He had no idea there was another appointment booked together. He said he's new and they didn't really train him on the system and he didn't see it. Totally understandable and he was very nice. He offered to stay late and do the other appointment but we really didn't have the time to stay until 9pm or later. I asked if instead he could refund me for the second appointment and we'd reschedule in the future. He again couldn't access the system which was fine, but he offered to leave a note and have the manager call me the next day. No problem. Nobody called me this morning so at about 11:30, I called in. After navigating the terrible automated answering system, I reached "somebody". I explained the situation and they seemed to know exactly what I was talking about (which tells me Luis did what he promised). I was told "that's not really how that works. You pay for the time in the chair and it's irrelevant how long the appointment takes, he offered to cut your hair and you decided not to. There's a 2 hour cancellation policy." I asked if I was speaking with the owner or manager, the person refused to identify themselves, told me they were busy with another client and said "if you want I'll refund you this time but in the future you have to cancel 2 hours ahead of time." I asked if there was a policy on an acceptable about of time to wait after the appointment time. They told me "I'm not going back and forth with you, I'm busy. You got your refund what else do you want? If you want to speak more about come down here and talk face to face." I asked who it was I should ask for when I come in and they said the front desk will know. I'm kind of saddened by the whole thing honestly. If there was even an ounce of professionalism or customer service mentality, we would have rescheduled and stayed as clients. I'm not sure how somebody would know at 4:30 that they wouldn't be able to get a haircut until 8:30. I don't know why the guy I talked to chose to be confrontational and act like we did something wrong. I do know, a barbers time is important. They deserve every dollar they get because it's a hard job especially starting out trying to build a clientele. Which is why we pay and tip ahead of time and then slip an extra $5 in cash after the cut as well. I appreciate Luis, and Erika because they have been nothing but nice to us. But a client's time is important too. If a mistake is made by the barber and it results in us not being able to sit for the cut, then it shouldn't be a guilt trip and a veiled threat of violence in order for us to get a refund. Sadly we won't be back

I come to learn getting a haircut from a female is the way to go Jessica been cutting my hair for a…read morefew months now and I couldn't be any happier soft to the touch doesn't beat me all up and I'm always looking fly. Go check out my girl and start looking your best today.

Jersey's Finest is the best & the Randolph location is awesome!!! Great look inside, vibe &…read morecustomer service. Best haircuts I've ever had & seen other customers get too. Everyone there is extremely professional, friendly & dedicated. I highly recommend my friend Brooks because he's very talented. Enjoy!!!

Sasha gives a great haircut! I've been going to RBS for over 5 years now. It's a one man show so he…read moregets busy; book online at least a few days ahead of time

I've brought my son here many times (I'm bald lol) and Jorge and Elvin did quality work…read more Unfortunately some of the other barbers aren't as talented. Today I booked and paid for an appointment online only to wait 35 minutes once I arrived. Anthony then spent 45 minutes giving a haircut inferior to what I can do honestly. This wasn't the first time we waited so long for an appointment we had already booked. If you have an hour and a half to waste on a Saturday afternoon for a so-so haircut then this is your place, otherwise look elsewhere.

Pésimo servicio los barberos no tienen la capacidad de hacer un buen corte…read more Jamás regreso a esté lugar

Always professional and I come out looking awesome. There appointment system works well and very…read morelittle wait time!!

Worst haircut in fifty years, unlicensed apprentice, does not understand English. Can not follow…read moreinstructions or requests !!!!!!

LEO was great. Best haircut I've had in years. Very professional, pays attention to detail, and…read moredoes not rush. 10/10.

I finally found a barbershop that knows Fade. This cool shop have revived the lost art and nailed…read moremy request for a low skin fade. The barbers even looked at each other's work to ensure it was done properly. Amazing!

Got my hair cut by Maria who was friendly and funny…read more I have crappy dry curly frizzy hair that I hate and battle daily. Maria cut my hair better than it has been cut in years and I actually look like my hair is pretty decent! Maria thank you so much.

So this is going to be a very mixed review-…read more I've been going to the Prohaircutters in the Rockaway Mall for 6+ years now because I had found a guy who do a flattop and not screw it up. 6+ years Elliot cut my hair and now he's gone-he's back in NYC because coming to Rockaway was a pain in the neck-especially from what I saw of the way the manger and the assistant manager treated the guy. I found a new guy, Caesar, and he does a great job on my hair and my son's hair. So because I dont have to find a new barber, I'll keep going-for a while at least. Now, the rest of the story (thanks Paul Harvey)-I go in on Saturday and see a sign that says: "Effective Sept 1, 2012 due to increase (sic) costs by our credit card companies, we apologize in advance for your inconvenince, however, gratuities will no longer be accepted on credit or debit cards." What a crock of crap. They dont want to take credit cards-fine, then don't, but don't give me this crap about not being able to put a tip on the card...cheap, nickel and dime crap right there. One last thing, the assistant manager is rude, obnoxious, and a real b*#ch who takes pride in harrassing the barbers/hair dressers instead of letting them do their jobs. Listen lady-NO ONE cares what the person cutting their hair is wearing as long as they do a good job. I don't care if they talk to each other, take a quick call, or take a drink if soda-let them do their jobs and leave them alone! The guy who now cuts my hair is great (4 stars), but this place is going down the tubes...(-2 stars)