Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

I hired this company to help me with my countertops. Specifically, I needed help drilling holes for…read moresoap and instant hot... My call was at night and they answered right away.. The crew they sent were prompt, professional and did excellent work. They cleaned everything up before leaving. I was very impressed and will turn to Prime Stone for any countertop work or replacement, as they have earned my trust!

Fantastic Company, I wanted quartz counters installed in my home Prime Stone was fast with quotes…read moreand install, they worked with me to make sure I was happy, they are professional and all around very friendly. I highly recommend

Bid was $1000 less than the competition, but the guy who showed up was kind of a slob and didn't…read moreoffer me any interesting value

Just had Superior Garage Floors turn my garage into a gem !! If you want to feel great about…read morehanging out in your garage have them do there magic. Stan Morgan and his crew are amazing. Great to work with, good communication. I know from experience that he stands behind his work 100% !! I am in a service business and have heard great things about him for years!! Schedule with him with confidence you will be glad you did!! I would give him 10 stars if I could. Highly Recommend!!

Excellent craftsmanship! Tom and his guys are awesome! Great prices, great service, great product!read more

We LOVE our new garage floors!! Tom did an awesome job, and we couldn't be happier! He is a great…read moreguy, and he is so easy to work with. He was also very responsive, honest, hardworking, and fair. He also does quality work. I highly recommend!

Great service and responsiveness with professional estimate and plan. Highly recommend themread more

Shane provided prompt and professional service installing wood floors in a challenging room with…read morestone walls. He and his son worked well together to execute a seemless transition between three rooms. He kept to his estimate and timeline as well.

Our experience walking into I & J Carpets in Bend Oregon was a pleasant and welcoming experience…read more We were approached by Patti Jo, pleasant helpful and patient. We gathered samples went home and fought with color decision making. We made several visits for more samples and were always greeted by Patti Jo. When we finally decided on our carpet color and style, Patti Jo came to our home to measure and do her magic. She contacted us by email with a proposal. We then confirmed and our carpet was ordered. We scheduled an installation date and confirmed with installer, Tim Tennis and Triple R Moving. One full day and our work was completed without a hitch. We are grateful for the excellent service we experienced working with Patti Jo at I & J Carpet in Bend, Oregon. Great experience! Thank you, Ray and Veronica

Highly recommend I&J Carpets, especially working with Patty Joe! Great service and product!read more

We had a very large island install in an Eagle Crest reno with a specialty edge and a couple of…read moretricky wall profiles along our cabinet wall. Raphael and his team worked late to get it all finished and provided excellent clean up at the end. They also used the same slab to complete a small top in a library office space. We had several areas that needed to be customized on site and it was impressive to see how they problem solved with owner input. I would recommend them for great value, friendly installers, and a quick turn around from order to completion.

I highly recommend Francisco and his crew. They were on time and very efficient. They installed my…read morequartz countertops in my kitchen. Everything was cut and installed perfectly. They also installed my new kitchen sink. I will definitely use them again! Thank you Stonecraft!

We used Bend Floor Covering Solutions to put new luxury vinyl wood plank look in our 1938 house…read more Miguel was very professional with measurements and knowledgable about installation. Rosa communicated awesome with several e-mails as we had to do a lot of it when we were out of town. The end look is perfect. We had a very difficult subfloor due to the age of the house and they had to work around furniture and appliances. I am very picky and did not find any areas I thought could have been done better. An excellent job and reasonable pricing with accurate estimates. We will definitely use them again.