We bought a full mattress and box spring. They said it was in stock and I could pick it up later when I had my truck. I got there and they did not have it in stock. They did offer free delivery the following Wednesday. When they didn't show up on Wednesday, we called. They forgot. They would bring it out on Thursday. They finally delivered the mattress on Thursday. Forgiving these errors we ordered a sectional. Our only request was to have it by February 5th. They verbally agreed that would be no problem. It was two and a half weeks away. We called in the first few days of February to verify delivery on Friday the 5th. At that time was when the said the ottoman was on back order and they had no idea when they could deliver it. Ok, that was not a big deal. One section was also on back order so it would take until Monday. We were told the rest was in store and they would arrange delivery for Friday. Friday at 5pm I called to check on deliver and was told our furniture was on a broken down truck in Wisconsin and they would try to get it delivered. At that point I had had enough and told them I would be there in the morning for them to refund my money. When I got there, the manager tried to charge me a nearly $500 restocking fee. This is a very poorly run business. They will tell you what ever you want to hear regardless of the truth. I recommend you spend your money elsewhere. read more

They raise the prices on all their tags in order to tell you that you're getting a deal. I found an advertisement with a picture of a table. The original price tag -- seen in the photo -- on the table was $249; they listed it on sale for half-price of $125. I went during their inventory clearance and that table had a new price tag on it of $350. read more

Shopped around over the memorial weekend looking for the best quality deal on a mattress and box spring set. When all was said and done Tue purchase was made from finest furniture. No pressure and no hassle the price was right and quality was we were looking for. read more

Ordered a sofa beginning of January and it took them 7 weeks before they could deliver it. They always had a different excuse as to why they could not get the couch. Charged $60 for local delivery and fee to remove old couch but then refused to remove old couch when they finally made delivery. Very poor customer service. read more

Brandon is a great guy and the furniture sells itself! Check out this store and see for yourself how easy buying new furniture can be!

To update the store owner has driven up to Wisconsin to try and correct the chair problem with the Ashley Moore Furniture Co. I couldn't ask for more than that. I salute the company for trying their best. read more

First the pluses. We visited the store to look at sectionals. We found one we liked, then found it online at a better price. We took the ad into the store, and they immediately matched the price, no questions asked. They also threw in free delivery. Once we received our sectional, the deliveryman said he'd take our old sofa and chair away for $25 each. Out of the blue, he said he'd take them both for $25, which was generous of him. Now for the not so good. We were told that we could take the model that was on the show room floor, or wait two weeks for a brand new one. We were told that the show room model was only on the floor two or three days, and it looked great, however it was pouring rain that day, so we opted to wait for the new one. Telephone communication was great, I was updated like promised. The date that we were told we could expect delivery got near, and I called to verify the time so I could arrange to be home from work to accept delivery. Was told that there was a delay in shipping, and I would have to wait an additional 5 days. That was no problem, I could work with that. Once again I called a couple of days early to verify, and was told that our date was good. I got a call from the salesman two days earlier than expected, and he left me a voice mail telling me to expect a truck by 1:30/2:00. I had assumed he meant for our delivery date (since he hadn't stated otherwise) and went out for the afternoon (this was on a Saturday). While shopping, my phone rang and it was the deliveryman telling me he was waiting at my house. Luckily, we were still local, so we ran home. After my wife and I had everything placed the way we wanted it, she noticed the warranty tag hanging from the arm of the sectional had a piece of masking tape on it that matched the tag on the floor display. She told me I bet they didn't get the new one and sent the floor model anyway, even though we had told them twice that we'd wait for a brand new one. Sure enough, we drove to the store to find a gaping hole where our sectional used to be. She talked to our salesman who stated that he clearly informed her husband (me) that he was sending the floor model because a new one had been delayed from the warehouse another two weeks. After checking my voicemail to prove to myself more than anything that I was not told about the floor model being shipped, we now have the floor model! I'm simply disappointed that we were lied to, especially when we hadn't even raised a stink about the delay a couple of times. Honesty would have gone much further. read more