This review is long overdue......We've bought furniture at other stores in the past but since we found Geneva Home Works (shortly after they opened 23 years ago) they are the only place we go for furniture. Their outstanding customer service, selection and knowledge can't be beat!!! We just picked up our swivel rocker chair we had ordered and noticed a "In Stock" clearance sale sign on the door. Decided today we'd go and see what they had as we also needed a new office chair. Found a perfect sized chair, matches our decor perfect and at quite a savings, plus 30% off! \o/ Kate, Carol, Sean and the rest of the crew, great job, we're happy to support a local store like yours! read more

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you stole are money and lied about giving us a credit on a sofa we never saw. we changed our minds. terrible business man very dishonest read more

We received literally zero service while we were there. We were not greeted once during the first 30 minutes that we were in the store. As other continued to walk in they were helped immediately. It took them around 30 minutes for someone to as if we needed help. I was definitely not satisfied at all with them. read more

Extremely pleased with the service and custom couch from Geneva Home Works. Great staff that fielded multiple questions for first-time buyers. From picking out the fabric, to the movers delivering the truck, the entire service was exceptional. I highly recommend them to all. read more

This is a difficult review to write. Great review for the store, coupled with a horrible experience with the delivery service. Waiting for our furniture to be delivered from this store was way worse than any experience waiting on cable or utility services. We purchased a very lovely kitchen table and chair set from the Home Works outlet store. The outlet store is next door to the main store, and is locked, so you have to ask a salesperson to see items in the outlet. And that was no problem, in fact, we didn't even know about the outlet. We looked at tables in the main store, specifically counter height tables, and our salesperson Janet recommended a table in the outlet division. We had very good customer service, and after pricing the table at another store (it was about $300 more at a competitor), we went back and purchased the table. Because it was raining, we decided to have the table delivered that next week, instead of hauling it home on our truck. The salesperson said that the delivery driver would call us soon and work out a delivery day/time, we provided a rough sketch of when we were available. This is when things went bad.... the delivery driver didn't call for 3 days, then he calls at 9pm and I missed his call (this is on a Tuesday). Finally I get in touch with him and he wants to come on Friday, no problem, I say, that would be great. He says that he'll call on Thursday to work out a time. He calls Thursday afternoon and says that he will be there at 8:30 am Friday. That particular time did not work for me, and I try to reach him the rest of the day to see if he can come anytime after 11 am. The delivery driver was terrible, he said that he did not have any other times and could he come on Saturday, instead. Ok, no problem we say. We try to reach him all afternoon on Friday to see what time on Saturday he will be there, we were available all day. He calls Saturday, mid-morning, to tell us he can't deliver that day, and would Sunday work. At this point, we had purchased the table, paid $80 in advance for delivery, and I've had it. I call the store, and instead of apologizing and trying to work out something, they say that the delivery guy is 'very busy'. The table finally was delivered on Sunday afternoon, it was such a hassle. Not only did the delivery guy not return calls in a timely manner and was nearly impossible to get in touch with, he doesn't have a proper answering service. I will never have furniture delivered from here again. We are very happy with the table, once we got it (!), but unless you are planning on hauling it home yourself, I would not do delivery here. We recently bought a house after living in teensy apartments in the city, and we will likely want to invest in a substantial amount of furniture over the next few years as our budget allows, and we likely won't be purchasing from here again, which is disappointing considering the quality of furniture. (not complaining about teensy apartments, btw, had many, many good years in them) read more

I bought my 3rd couch from this store. I was already to put money down on a couch at another store when they irritated me. I decided to take the ride out to GHW. So glad I did. Found a great couch in their outlet. Purchased it with delivery for half what the other guys wanted. I was thrilled. Also set up an appointment to have my other couch looked at since it was squeaking. It was a great visit. Great service. read more

Stopped in on a Thursday to look for a recliner for my husband. Found a great recliner that would work perfectly for him. They were so nice, offered to deliver the next day ( which is not a delivery day for them), when I mentioned he was very sick and started sleeping on sofa. Thinking the recliner would be helpful to him. I highly recommend Geneva Home Works they carry name brands, customer service is superb and they are local. Something to remember when in need of something new for your house. read more

I am so happy we went to Geneva Home Works. We have been searching for new furniture for a while and after shopping in Naperville and Batavia, happened to go into Geneva Home Works. What a fabulous experience! Katie was so helpful and we ended up with a complete set of family room furniture and also new office furniture! Shawn and Katie both helped with picking out fabric, looked at our room dimensions and the type of furniture that would work well with our lifestyle. The delivery was outstanding and they will be the first store I go to when I need new furniture. The family atmosphere in the store is welcoming and a pleasure to shop in. read more

This store has a great selection of quality furniture. The sales person did a fantastic job working with me to get the love seat of my dreams. BUT, once they got the check in their hands, it all went DOWN HILL. I was first promised item was in stock and delivery would be 4 to 6 weeks. Once they accepted the check, I'm told delivery will be 8 to 12 weeks because it was not in stock. Should have know that was an indication of what was to come next. Finally after waiting all those long weeks, I get a delightful call telling me the love seat has finally arrived and that someone would be calling me to set up a delivery date. Well, 1 1/2 weeks pass with no call, and my excitement is no longer. I have to get in touch with the store and find out what's going on. I'm told the delivery person called & left me a message, but he certainly did not call my house for no message was ever left. So now he actually does call and I'm not home. I call back & get their answering machine. Finally he calls to set up a delivery date, which is yet another 1/2 week or so away. Now going on 3 more weeks of waiting for the love seat of my dreams. The delivery service has ONE person trying to deliver a heavy, leather, reclining love seat, which should have had two people delivering it. Instead, my husband had to help lift and bring it into the house. The delivery man is fumbling around and standing the love seat on edge while using a two wheel dolly. Gets it into the house and leaves. I see 2 nuts & 1 bolt under the love sear. I immediately tried out the motorized love seat recliner and guess what! one of the controls IS BROKEN . I immediately phone Geneva Home Works and let them know the control is broken. So I can't use it. Have to wait for a repairman to come out, which is another 1/2 week. He comes out and sure enough, the button that runs the recliner is broken and wants to put in a different style control that will not be an original from this name brand love seat. I refused and now have to wait yet another week or so for a part to come in Now things get even worse. I'm actually being laughed at by one of the employees of this store because I am so upset over how I've been treated this entire time once they got their money. It's NO JOKE. Part comes in, I'm told that the part is in and will be picked up and will be fixed on Monday. Monday comes, and NO part, no service man, NO nothing because their store is closed on Monday. Employee tells me oh, I forgot and blames her memory loss on having surgery! Then apologize to me and offers me a gift certificate because of all my troubles. It's now been almost 2 weeks and no gift certificate, no call, no apologies and probably never will get anything, for all they do at this store is make promises which they never keep. Whether or not an employee is sick, there certainly should be other employees to handle the situations if they arise. Such an excuse is totally unexceptionable. I've purchased better quality furniture at other furniture stores and was never ever treated like I was by this store. It seems once they get your money, you, the buyer are on your own. Quality furniture, but not quality employees that care. I would never pay in full again, until everything is delivered and working to your satisfaction. I'd avoid this store !! read more

This is a small store as far as showrooms go, but they have access to everything. I have been very impressed with their salespeople--not too pushy but very attentive and knowledgeable. And their service and delivery have been outstanding. I purchased a floor-sample sofa, a side table, and ordered a custom-upholstered swivel chair, which arrived when they said it would, and it was delivered on time. There was a small pucker in the seam, which I pointed out to the delivery person. He took a picture of it and said he would show it to the store and that I should follow up with them. I decided that the small flaw was hardly noticeable, and I didn't follow up--but they did, and they insisted on sending an upholsterer out to take a look. I have since then ordered a matching pair. I found a small nick on one of the sofa legs, and since I had bought it as-is and hadn't noticed it at the time, the store was not obligated to do anything about it. Nonetheless, they ordered a new leg for me at no charge, without me asking them to. I cannot say enough good about this store. I plan to make many more purchases here. The fact that this store is locally owned and not a big-box store is another thing I like about them. read more

GREAT service and quality! We are very pleased with Geneva Home Works. We bought our first sectional from here and it was delivered today. We had been shopping around for a sectional for a few weeks. We tried many name - brand stores and outlets. My partner's mother recommended we give Geneva Home Works a shot. I'm so glad that we did. Not only did we find the PERFECT couch, they were able to customize the fabric and pillows so that we were able to pick out exactly what we wanted. We did wait 6 weeks for the customization, but in my opinion it was well worth the wait! We are very happy with the couch. The in store service was fantastic as well. The lady was very patient with us, as we told her we were shopping around. The quote she gave us was good for a week which gave us ample time to price out other couches. I believe we got a very fair price for our couch at Geneva Home Works. The delivery also went smoothly. It is safe to say we will be shopping here more often. read more