Process is rather easy from start to drop off. Highly recommend (selling vehicle). I only sold a…read morevehicle. But I would be open to purchasing from Carvana in the future.

My daughter bought a car here and I decided to try it…read more Oh boy... I found a car and paid $100 to reserve it and gain first dibs, it wasn't on the site yet. When the car was ready with its pictures, I decided to buy it. I go through a credit union, so I disclosed this, they were fine with it. A few days in, I get a call from a very thick accented customer agent, asking me if I intend to buy the car! Of course I do! The agent said they needed the tracking number of the check. It was a Saturday holiday weekend- it's a credit union. I told her I cannot get any information until Monday, so she tells me she is going to hold the car for me. At this time, I am into this for $100 to reserve the car, and the deposit $290. Clearly, I'm buying the car, it's just paperwork now. Monday rolls by and I get another agent with a worse accent, this one is stating I need to move my pickup date- I'm fine with that, as the credit union needs to mail out the check and they need to receive it. I add the car's VIN to my insurance and upload it. I also upload an approval from my credit union. I assumed now since all was uploaded it was just waiting for the check. The credit union told me they were mailing out on Wednesday. Imagine my surprise when I see my car was not only on Carvana's site again- but a purchase pending! Wait WHAT???!!! I try to hunt down a number of an actual person, not a robot, and let's say I was PISSED. The customer agent I get is kind, speaks perfect English and takes a look at my account. I can imagine this guy going pale. He apologizes, he even listens to the conversation with the last agent and hears me repeatedly asking her to repeat herself. He states the person bought my car outright- not even a finance deal. He has no leverage to make good on my deal. They sold the car right out from under me! I was able to intercept the mail from the credit union and had them shred it and closed the loan. The agent was deeply apologetic and gave me a direct line to him, IF I was to deal with Carvana again- and he stated he would not blame me if I did not. I told him this pretty much had me taking a break but I'd keep him in mind. The last agent was decent, but his hands were tied. The person who bought the car did a cash deal. Meantime- I still never got the $290 refund, which after all the stress I went through, should have been immediate. 2 stars because the last agent was kind and saw the huge issue. 0 stars for Carvana otherwise.

Alan made buying a car really easy. I didn't have to go to 5 different dealers to try out 5…read moredifferent cars. He had them there. Love the car I got...the amazing customer service and value. Would definitely use Diamond Auto Leasing again. Oh and they made the experience super safe during this Pandemic!!!!

Diamond Auto Lease made buying a car really easy. Instead of going to a car dealer, they search for…read morethe type of car you are looking for and let you know when they have something new in. There is no obligation if they do find what you're looking for and you don't like it. I test drove cars and went to dealerships in addition to working with Diamond Auto Lease, but I liked the service they provided and the cars they had best. Even if Diamond doesn't find what you are looking for right away, they check in each week with updates. Once I purchased my car, they handled everything - set up my new registration, notified my insurance company, offered to handle the bank loan (and got me the best rate, too). The last time I bought a car, the process was extremely stressful, but this time, it was incredibly easy.

We had a wonderful experience purchasing our new convertible. Thank you so much Joe Levak and Jakub…read moreBogucki for such great service!

I left a review a year ago, but it looks like it was taken down. SO, here is again. These guys…read moreare crooks. Dishonest, shady and downright rude when trying to address issues. Do your homework before setting foot into a Marshall Goldman showroom. I bought my car from the Beverly Hill's location. I was told the car was accident free and was shown a clean Carfax. Shame on me for not double checking. The car was in a minor accident. Also, all of the things the dealer said they would do before shipping, they did not do. Chipped, windshield, paint correction. In the end i tried for over 6 months to get repaid for the work i had to do that they promised to do and the money never came. These guys are the reason used car salesmen have such a bad rap. I give them an "F" in everything. DO NOT SHOP HERE

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

We have had multiple miserable experiences at this dealership. Do not recommend buying a Genesis…read moreunless you have a reliable Genesis dealership close to home. We keep giving this service dept a chance because it is closer to home, but it is simply not worth it. Terribly managed, never improves. Clearly systemic issues; several employees told me they hear complaints frequently, but in 5 years management has not improved the customer experience.

We were traveling from Cape Cod to Colorado and our truck's check engine light came on. They took…read moreus in immediately and fixed the problem that day so we were able to make it to our next hotel. THANK YOU

one star because I can't go lower than that. avoid at all costs. have been servicing my 2014 volt…read morehere for three years. just bought a 38k car from them. volt broke down and I had it towed to them. 200 bucks later they told me they don't want it and I have to pay for it to get towed from their lit. I will be finding another dealer to service my new car. so much for being a part of the "Tim lally family" these people treat you like dirt as soon as you walk of the lot. They tell you, you can charge your car here and get free car washes, but it's all a scam. buy elsewhere.

Natalie our salesperson is friendly, charismatic and energetic person. She is a straight shooter…read morewith negotiation. There was quick communication with no ghosting throughout the whole sales transition process. We would definitely buy from her again.

Bought a 2013 Porsche Panamera online from Car Connection of Bedford for $20,990.00. Was told by…read moresalesman that the car was in great shape, but when delivered to Iowa, it had over 100 hail dings and dents all over the car. When asked to resolve the issue with the owner, he refused to contact me. Repair estimate is over $18,500.00. These guys defrauded me, lied to me and took advantage of a disabled combat service connected injured veteran. Do not buy a car from this dealership. They have no integrity and are dishonest. Car should have been totaled after the 15 June 2026 hailstorm and not sold at retail price to me as undamaged and in great shape. Ohio law requires owners of vehicles with hail/water damage to disclose that to buyer. Car Connection did not.

Exceeded My Expectations -- CarMax Delivered Exactly What They Promised…read moreI'll admit I walked into my CarMax appointment bracing for disappointment. After answering a series of questions about my 2018 Honda CR-V on their website, I received an offer of $20,000 -- a full $6,000 more than a new car dealer had quoted me as a trade-in. It sounded almost too good to be true. It wasn't. The paperwork took about 10 minutes, and I walked out with a check for exactly $20,000. No haggling, no last-minute lowball, no surprises. If you're on the fence about whether CarMax will honor their online quote, let my experience be your data point: they did, without hesitation. I'm genuinely impressed and wouldn't hesitate to use them again.

Called to get information about buying a car, Woman asked for my name and telephone number. I was…read morereluctant providing personal information. The individual became hostile, rude and threatening, then hung up. I tried to call back several times and she kept hanging up! Really??? Horrible way to treat a potential customer! I will say she is fortunate I did not arrive in person! This would have been bad for her! Horrible experience! Obviously she does not realize how social media can damage a business! Now I will show them!!!

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

I brought in my 2018 Audi Q3 for diagnosis. Audi did a full workup and told me my timing chain…read moreneeded to be replaced and quoted me 5800$. After getting a second opinion on the car, turns out the engine was low and the timing system is fine. Not only did they not fix the problem, they didnt even do the most fundamental step, which is checking the oil!!! Needless to say, I won't be bringing my car in ever again!!!

Sales representative was very professional and I felt bad I did not purchase a car from him. The…read moreCar just did not meet my needs.