I wish I could have gotten just a tad more for my trade in, but I didn't want the hassle of selling…read moreat one place and waiting for the transfer of funds to buy at another. as far as my experience, it was poetic! never a hassle, never a hidden fee, although I had a scare during final confirmation about some insurance I thought I had excepted by accident (be sure to read the entire page before moving on) before my trial period was up I wanted to make sure the vehicle was in top shape with no issues so I submitted a report to Carvana and took it to a designated company for a check up. all was fine and cost me nothing (not saying you may have the same thing) all in all it was a good experience. just wish for a better interest rate because I have an impeccable credit score but feel good about dealing with Carvana

Delivery was flawless. Agent was professional and courteous. A great buying option I would do again.read more

Alan made buying a car really easy. I didn't have to go to 5 different dealers to try out 5…read moredifferent cars. He had them there. Love the car I got...the amazing customer service and value. Would definitely use Diamond Auto Leasing again. Oh and they made the experience super safe during this Pandemic!!!!

Diamond Auto Lease made buying a car really easy. Instead of going to a car dealer, they search for…read morethe type of car you are looking for and let you know when they have something new in. There is no obligation if they do find what you're looking for and you don't like it. I test drove cars and went to dealerships in addition to working with Diamond Auto Lease, but I liked the service they provided and the cars they had best. Even if Diamond doesn't find what you are looking for right away, they check in each week with updates. Once I purchased my car, they handled everything - set up my new registration, notified my insurance company, offered to handle the bank loan (and got me the best rate, too). The last time I bought a car, the process was extremely stressful, but this time, it was incredibly easy.

I purchased a 97 Defender sight unseen from this dealer. Despite some initial jitters and a…read moreprotracted negotiation, i was happy with the end result work with Jordan Biniak. Jakub Bogucki in particular was VERY patient with me and had answers to all my concerns. The car was in better shape than I expected.

We had a wonderful experience purchasing our new convertible. Thank you so much Joe Levak and Jakub…read moreBogucki for such great service!

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

I visited Hyundai of Bedford intending to purchase a vehicle and worked with Sean F. After test…read moredriving a used Hyundai Kona, Sean mentioned a 0% APR promotion on the Tucson. I checked the dealership's own website, found a Tucson SEL Premium in their inventory, and gave Sean the exact stock number I wanted to test drive. My wife, my child, and I then waited 20-25 minutes -- only for Sean to bring out the wrong trim (an SEL instead of the SEL Premium). His explanation was that "the lane is closed." I politely asked to see the second SEL Premium that was also listed as available on their site. Instead of accommodating a simple, specific request, Sean became irritated, claimed he had "already shown me four cars" (he had not), and told me I "don't know what I want" -- after I had literally handed him a stock number. I was polite the entire time. I asked to see a car the dealership itself advertises as in stock. That should be the easiest sale of the day. Instead, I was blamed for my own reasonable request and treated like an inconvenience -- in front of my family. A dealership that can't show a paying customer a car from its own inventory, and whose salesman argues with customers instead of helping them, doesn't deserve your business. They certainly won't be getting mine.

We were traveling from Cape Cod to Colorado and our truck's check engine light came on. They took…read moreus in immediately and fixed the problem that day so we were able to make it to our next hotel. THANK YOU

one star because I can't go lower than that. avoid at all costs. have been servicing my 2014 volt…read morehere for three years. just bought a 38k car from them. volt broke down and I had it towed to them. 200 bucks later they told me they don't want it and I have to pay for it to get towed from their lit. I will be finding another dealer to service my new car. so much for being a part of the "Tim lally family" these people treat you like dirt as soon as you walk of the lot. They tell you, you can charge your car here and get free car washes, but it's all a scam. buy elsewhere.

New Don't waste your time by going to this dealership. I…read morebought A 2020 Ford Ranger from Jason a sales person there two weeks ago. Since then, my truck has had transmission, steering , suspension problems, and then the brakes they said they just replaced startedpulsating and the vehicle was extremely hard to stop. When I called Jason to go over the brakes, he said, " well, The brakes were working fine when the truck left here and you'll have to pay for a diagnostic fee." He basically insinuated that it was me and the road conditions not the fact that brakes are bad. I've been driving for 30 years. I've had lots of vehicles. I've never had one like this where the brakes pulsate this badly after just being "replaced." I took my truck to my local mechanic and found that Car Connection had put new brake pads on my truck, but put them on very warped rotors. I had to have all new rotors and now new brake put on the truck. The brake the dealership put on weredestroyed by putting them on top of bad rotors. The mechanic checked my truck out and found that my oil was basically black sludge (Jason had said they just changed the oil ) and the air filter was so clogged that it was starting to have major engine performance problems. I would think changing the oil and an air filter are pretty basic things to do to a vehicle that had just been "serviced and ready for sale." if they didn't do that, what's the likelihood they did anything on my truck?? . On top of that, my sales person was extremely arrogant and condescending and has had a chip on his shoulder since I made them discount the truck $2000. And by the way they do discount vehicles, even if the sales people say they don't. They absolutely will, you just need to be tough and be ready to walk out. What a horrible experience, I had told Jason of the financial I was in when I bought this vehicle. He my problems 100 times worse. Do not go to this dealership. They are the typical used car lot that's in it for a buck; nothing more.

When I bought the car, they literally said nothing was wrong with the car at all. The very next day…read moremy check engine light came on and not only that. My sunroof didn't work, my windshield tank is broken, the automatic start doesn't work, the heat works when it wants to, the heated seats don't work, my oil gasket broke the first month of me having the car and they charged me 900$ for it. So they basically sold me a broken car and lied about everything in my face. My check engine light is still on till this day. So i advice not to buy a car from here it's very bad business.

Exceeded My Expectations -- CarMax Delivered Exactly What They Promised…read moreI'll admit I walked into my CarMax appointment bracing for disappointment. After answering a series of questions about my 2018 Honda CR-V on their website, I received an offer of $20,000 -- a full $6,000 more than a new car dealer had quoted me as a trade-in. It sounded almost too good to be true. It wasn't. The paperwork took about 10 minutes, and I walked out with a check for exactly $20,000. No haggling, no last-minute lowball, no surprises. If you're on the fence about whether CarMax will honor their online quote, let my experience be your data point: they did, without hesitation. I'm genuinely impressed and wouldn't hesitate to use them again.

We never thought that buying AND selling a car "online" would be so easy But Carmax wins our…read moreloyalty. We want to thank Connor Zabko for his great customer relations and guidance in helping us find the exact car and features my husband wanted and also purchasing our old car at a competitive price. Special thanks to a great Carmax agent, Kyle Wimberly, who took care of all our paperwork, car prep, and titling with platinum care, professionalism and great personality making the whole process stress free and easy. Thanks.

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

Andy in the Audi of Bedford dealership restored my faith in Audi. I was ready to move on to another…read moremake of SUV after having several Q5's because of the treatment I received at a neighboring dealership. I love the Q5 so I decided to go out of my way to Bedford to give Audi one last shot. I was so impressed with Andy that I bought a new one in under 2 hours. He is truly invested in his customers and made a customer for life! Thanks Andy for keeping in the Audi family. James Heine

Actually less than one star. Purchased a 2025 Q5 on April 1st. On April 11th a dash light came…read moreon. We called the dealership and took it in immediately since the light indicated a safety issue. They provided us a loaner, most likely only because Audi of America would have required it. They still had our car on April 15, still uncertain what our vehicle's safety issue was, when the big hailstorm came through. Our vehicle was outside, not in the service department, not protected, and was severely damaged. Did they care? Not at all. They assumed zero responsibility, act of God and all. Meanwhile the loaner we had was safe and secure, not a mark on it. Legally they could take that position, and no one, from dealership management to service to our salesman, felt any moral duty to help us. My favorite argument from management was that the employees there that day also had vehicles damaged and we simply need to turn it over to our insurance company. Unbelievably we could not get them to understand the massive difference between employees bringing their cars to work that day and our situation where they kept our car 5 days prior and we had zero control over what happened to our car. We contacted Audi of America, who in the end after a number of phone calls did reimburse us for the 2 car payments we made while Audi of Bedford had our car. They had it for 7 1/2 weeks, WEEKS, before we got our highly damaged car back. We also spoke with a representative from Penske Motors, the owner of Audi of Bedford, and received the same "we don't give a shi&$#" attitude. In the end, our insurance company totaled our brand new car, thanks to the complete lack of morals and respect for customers who spent a lot of money. This Audi was our 4th Audi, and one of our prior Audi purchases was from this dealership. We did consider another Audi when this one was totaled, though certainly not from this place. We cannot rate this place low enough or the employees involved with enough disdain.