As many others stated - they tell you you are paying for a month of car washes and they then sign you up for a recurring membership that you don't know about until it comes out of your account the next month!! I even specifically asked the guy "so 30 days and that's it right?" He said you got it. I spent 15 minutes on hold to be told no refund but to use it since I paid for this month. Absolutely ridiculous, piss poor business model, and nothing short of a scam!!!!!!! read more

The attendant told me "pay 24.99 and get free wash all month" I asked twice so it's for April? yes mam! today I get billed $33.99! I'm in a membership!! lol lying bunch of crooks! but oh you cannot get your money back but I can cancel membership! first of all, they spray one side of your car before you go in ! When I called to question them the line was on hold for 15 minutes! sounds to me like no one liked them using their money without permission!! I will NEVER patronize this place again!! read more

They offer a special that is going on and failed to inform you that they are signing you up for the most expensive membership package they have. Then when you call to try to get it canceled they tell you pretty much you're out of luck. They will not refund your money they do not help you quote cancel this membership I cannot explain why the manager failed to tell you the full disclosure of purchasing this one-time special offer enrolls you and the most expensive membership possible. Management lacks the skills, customer service is very rude and will not help you at all and keeps cutting you off when you try to speak to them. All around horrible team of employees employed at this place. read more

I had to walk the parking lot to find clean rags and before I could finish the staff turned the vacuums off and collecting cleaning solution bottles. I had to stretch the drivers side vacuum to the passenger side. More vacuums was clogged and coming apart than working. I was only there cleaning maybe 10 min. read more

I used to have a monthly membership and discontinued it in November 2024 because of poor service. All of a sudden now is June 2025 and I just got an automatic charge on my credit card. I can't get a hold of anybody there and I'm going to initiate a charge back against them. Once I get a hold of them, I'm going to insist they remove my name credit card and any information from their system. Very poor customer service. I quit going there because of rude staff and sub standard performance of their equipment. Save your money and go somewhere else! read more

If course, we normally only leave feedback when something doesn't go well. So, that is why I am here. Today, I went to the Finishline Carwash on Clark's River Road in Paducah KY. The service was fine, but when I went to clean my car with the " FREE" towels, there were none anywhere. This happened at other finishlines, but normally I could find towels in some of the holders. Please help fix this issue. Thank you. read more

They cheated me. I purchased what they claimed was their best sale ever. It said it was buy one month get one month free. Did not receive a free month and without authorization billed my credit card a second time. I will be seeking a refund for both charges. Cancelled my credit card because of their fraudulent charges. read more

Paducah, KY they have a Good wash, but just as Jay V, I was NEVER told this was an auto-renew membership. Suddenly, the membership price JUMPED. Spent over an HOUR on the phone, and NEVER spoke with anyone. Finally canceled thru their website. DO NOT LET THEM TALK YOU INTO ANY TRIAL!!! You cannot hardly cancel the thing. read more

I have been unsuccessful in reaching the "Customer Success Center" for two months now, so hopefully this will encourage a response. On May 6, 2024, I visited the West Paducah Finish Line Car Wash location. I am perfectly capable of assisting myself in the menu selection, however, a worker was adamant in assisting me and giving me "a better wash" for a discounted price as part of a special offer that day, totaling $22. He ran my card without any explanation that he had enrolled me in a subscription service. Had my consent been requested, I would have declined--yet, that common decency was not extended to me. In July 2024, I noticed the charge billed by Finish Line was reoccurring at a fee of $42.99. I noticed the same $42.99 payment occurred in June 2024. I have attempted to contact your "Customer Success Center" multiple times, waiting for over an hour on multiple occasions to talk to anyone after realizing that you do not, in fact, have agents returning calls for numbers once "holding their spot in line." I then contacted my bank to place a "stop payment" in August 2024, yet somehow the $42.99 fee still hit my account in both August and September 2024. I am incredibly disappointed by the morality of someone in their workforce to take from me when I did not consent. I agreed to one singular car wash, now I'm faced with nearly $172 in additional charges from a car wash I have not visited since MAY of this year. It's my knowledge that I am not the only one who has experienced this issue. I implore you to take a look at your business ethics. I will be seeing you soon, as I am now left with no other option but to visit management in person to resolve this issue. read more

Where to start.. Go somewhere else, as their car washes do a poor job at actually cleaning your vehicle. The staff is rude, unprofessional, and difficult to work with. And good luck to you if their crappy wash damages your vehicle due to their incompetency, as they will lie and laugh in your face. Many of their services are "Out of Service" and never actually work, even though you pay for it. This place, the employees, and their car washes are a complete joke. read more

They are never open anymore. They just close whenever. Never rinses the soap off my vehicle & the price went up. No one could figure out how to manage my package I had. I am the one who had to figure it out and do it myself online. This car wash used to be good. read more

on 12/21/24 I spent 27 dollars for a car wash at the Strawberry hills location in Paducah. After the wash I wanted to my car down and get quick vacuum. Apparently you guys close early than advertised because all the vacuums were shut down and everything was put away and I was told by an employee that they were closed at 6:55 pm. He could have at least let me use a rag to wipe my windows. read more

I spent $27 on a wash and it was the lousiest wash ever. There's no way to get a hold of anybody in there to get this taken care of as well to see if they can't fix my complaint. I will never go to finish line again. This is a rip off if you're going to have a product where people need assistance, you should have somebody available for that assistance. read more

They put a sticker on my windshield for free washes until the end of the month about 3 months ago to give them a try. No other explanation was given about it being a trial membership and I woulld have to cancel. Then I saw 3 charges on my account! I also never got an email notification that I could cancel. And now they will only refund the most recent charge. I still haven't received any notification for cancelling after I called. The number you call isn't to a local ownership. Not a good business practice. read more

I had a subscription for this car wash, and the machine caught a piece of my back bumper and pulled it off completely. I filed a report and they said they would look at video and get back to me. I called them 6 days later and I received a form letter telling me that their machines weren't at fault. I had to turn it in to my insurance and pay my $500 deductible. Since then, I've heard horror stories from people of damages and they refuse to to be responsible and fix damaged cars. I also asked for video and they refused to show me. BEWARE OF FINISH LINE read more

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This business when first opened would take a moment before sending you through to at least wipe the bugs off the front or broom a few heavy spots. Took the time to care. Now they just do a quick spray of soap on the windshield real quick to blind you from seeing they aren't doing anything. We have over doubled the price of the car wash now with bottom tier being what used to be a top tier wash. Clearly inflation hit the water as well. They went from being a regular pull through for me to becoming nah for the price I'll wash my own car. You can charge a price for 1 minute what most don't make in there own hourly wage. Insane markups and lack of care from employees leaves your car still filthy when you pull out. read more

The site managers are very rude. The vehicle is not coming out clean and there's always tons of soap on the vehicle when you get out. They never let you know if you are a member they never inform you of changes to the package you have and when the price changes. I've been with them since they came to Paducah and lately they have been getting worse. I've decided to take my business elsewhere and go somewhere where a customer is truly appreciated. read more

My car was still dirty after a $34 dollar wash. could not customer service to complain. What a waste of money!

Ran our Equinox through the wash this afternoon. On the way home, we thought the passenger side windows were fogged up. (Never happened before.) Getting out at home, the entire right side of our vehicle had an oil sheen. I went back and the guys said they had had a hydraulic leak which was now fixed, and they would wash the car and then I could go back through the wash. The guys squeezed Dawn over the right side, started hand scrubbing, then I entered the automatic was again. Got home and there is still a sheen all over the right side. All of those automatic scrubbers on the right side are probably soaked with oil! Already had a few things on my plate for the day and did NOT need something else. Not blaming the guys ... it wasn't their fault, but I am Not happy! read more

The staff are friendly/do their job. And it gets my vehicle clean. And I like that there are vacuums so that I can vacuum out my Jeep whenever I need/want to. read more

I went in for a single car wash in May. An employee took my credit card and put it into the machine. I found out two months later that he signed me up for monthly service and I had been charged for two months. This is crooked and immoral. When I contacted the company about it, they canceled the membership I didn't request but refused to refund my money. They are thieves! I would give a 0 rating if I could. read more

Do not recommend for people that work hard for what they have. They scratch and break your vehicle and don't want to fix it. I only take my truck here because of all the good things I heard about it. WRONG. Never again will finishline have my business. I hope you all choose a different car wash. read more

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I have been a member of their car wash club since my company put me in a new truck in January of 21. A while back, Finish Line told their people they couldn't use brushes to clean where the machines miss. Last week, they quit using the pressure washers also. After 4 runs through, my truck still isn't clean. The man at the entrance said "bug bricks and window cleaners are available to the public now." Why would I pay to get my truck washed if I still have to clean it myself? I am looking for another place to wash it for me. read more

Patiently waited for 15 minutes in line for car wash and then requested a complimentary wash for waiting for so long. I understand that your equipment broke down, but why did it take so long to notify customers that were waiting? I was refused and was unable to receive refund for cash and had to use card instead. I gave you cash and yet you can't give the cash back? I really wanted to be a returning customer, but will never visit this car wash ever again. This isn't how you treat customers, or Veterans the day before the 4th of July. read more

Ok new day figured I would try again you figure 2 washes car should be clean.i went three again same thing top of car hood and back of car filthy. I am cancelling my membership. I got the extreme. Had some tree sap on car and bugs none of it came off. read more

Finish line is awesome! I love the unlimited wash club! read more

Finish Line Car Wash - Car Wash Near Me - Paducah, Kentucky

Finish Line has done a great job with my vehicle. Once, I had thousands of smashed bugs on the grille, hood and fenders, they happily washed it twice to remove all residue. Professional, friendly. They earned my business read more

Chiped paint, tire shine made my rims look greasy and the process scratched them as well.

Love this place but I've heard that if someone is in line next to you sitting and you have the automatic sticker and your bar raises up before theirs you get the car wash that they paid for, if it's a cheaper one and they get your expensive car wash with under body spray, hot wax, tire shine and windows buffed? I have experienced this three times once when I didn't get tire shine, another time when the window buffers didn't move and I thought maybe they had been broken, and again today when my windows werent buffed and the underbody spray light didn't come on either, but I saw the vehicle behind me got buffed windows, when I paid for the most expensive one taken out of my checking account monthly. Is this a common occurrence and has anyone else experienced this? read more

Anthony was my greeter and was very helpful. He helped me pick out the right wash for my needs and completed my payment for me since I couldn't reach the kiosk. Everyone was friendly and helpful. read more

Very disappointed in the attitude of the management of the Ky Mall location. I have been a customer of the South side location for over eight years and love the staff. I was in the mall area and decided to have my car washed at that location.I encountered a small issue with my automatic sticker, and was directed to the manager and he acted as if he didn't care and was not going to help me no matter what. Young man in his thirty's, very arrogant and acted as if he owned the place and I was taking up his time . I have since mentioned this to others and was amazed to hear of others with the same problem with this manager. I would hope that the owners figure this out before they start losing their loyal customers. I will just continue with the South side location unlike a few others have decided to go to another car wash on the other side of Highway 24 I am aware that help is getting hard to find, it would seem this person is not the type of employee that you want to be interacting with your customers. read more