BEWARE - Poor Business Practices at Take 5 Car Wash…read more On July 31, 2025, I went through the Take 5 Car Wash at 6045 Folsom Dr. in Beaumont, TX, and the machine ripped the secure, undamaged cover off the spare tire mounted on the back of my 2012 Rav4. As I pulled into the vacuum area, I noticed the cover missing, only to see another car rolling over it and dragging it, causing further damage. I immediately reported the incident. Tyrone, a kind and helpful employee, took a report and stated that he felt that there was no reason they wouldn't cover the damage. He also mentioned that a new employee had been working the entry and probably failed to press the code indicating that my vehicle had an external tire cover, something that should have alerted the system and prevented this exact issue. No one followed up. I returned on August 5 to request a claim number and was told a manager would contact me. No one did. Today, I received notice that my claim was denied based on the age of my car, claiming "rust and deterioration" were the cause, not their equipment. This is simply not true. The tire cover was in excellent condition with no rust, no metal involved, and it fit tightly. I have photos, and I still have the damaged part. According to a local Toyota parts department, the replacement cost is approximately $380--money I'm now expected to pay due to their mistake. Shame on Take 5 for poor follow-up, false claims, and refusal to take responsibility. I will not be returning, and I strongly urge others to beware.

This place has really gone downhill since it was taken over. The very high prices are not…read morejustified by the poor quality of the wash. There are two pre-wash stations for bugs, which consist of a bucket and broom. This area is easy to drive past and, quite frankly a modern car wash should be able to take care of a low bug burden on a car. Also, who knows what the water is like in that bucket. The car wash itself didn't seem to make my car much cleaner than if I had thrown a bucket of soapy water over it then rinsed it off. I did raise my concerns with an employee who, although very friendly, seemed to care little for my satisfaction. Given how many car washes there are now, I won't be back to this one.

Grand Slam is not a full-service car repair shop. It's limited to small, common, quick jobs: oil…read morechange, lube & fluid, car wash. In-n-out, that's the way they do it. They're for people who don't want to do the job themselves, don't have the tools necessary, or just want someone else to do it. Naturally, you pay for the service. And boy, did I pay. For me, this was an exceptional case. I brought to Grand Slam a high-mileage SUV that we had driven from the Land of Fruits and Nuts, a 2000 mile high-speed drive that included 1000 miles of desert. After all that, simply draining the oil, dumping in fresh oil, and replacing the filter wasn't enough: I needed the works. And they let me have it. The SUV runs much better now. On top of that: a free car wash and vacuum! The last guy cleaning the wheels, I made sure to give him a handshake and a smile for a job well done. Franchised oil change places are easy to find and of dubious quality. Grand Slam is not one of them. They do their work with care, and you'll like what you get. Stop on by.

UNPROFESSIONAL! First there aren't enough English speaking employees at the location. Second I was…read moregiven false information regarding what is included in a package and when I asked to speak with a manager, I was told I would have to wait some time because he was under a car. The young lady at the desk was not friendly. She made it clear that the misinterpretation was my fault not hers. At no point did anyone try to resolve my issue. I will not be returning to this business. Poor quality. Poor service. Everyone needs to speak English.

Always fast turnaround and great service here!! Been taking my vehicle here for three of the four…read moreyears I've lived in Beaumont

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

DO NOT GO HERE I have been going here for at least 8 years…read more I have always had a decent experience, but today is the day that they have lost my business. The way that management handles issues is unacceptable. I just purchased a new car a week ago, and decided to go here for my first car wash. After going through the tunnel, I got out to vacuum and realized that my license plates, frame, and bolts had been ripped off the back of my car. I went back around to the check-in kiosk to tell them about the issue and showed them pictures of my license plate. The manager looked very inconvenienced that he had to go look for it, which I understand, but he came back with SOMEONE ELSE'S LICENSE PLATE that apparently also got torn off. I told him that it was not mine, and he went off to look for it again. He only came back with the license plate, but the bolts and frame were still missing. So I was very nice, said thank you for looking, and I drove off. I quickly drove back around and politely asked the attendant if I could get a refund, since my plate was torn off and I didn't receive half of the parts I came there with. I was going to have to order new materials, since I cannot drive around with no back plate. She went off to ask him, and they spoke for a long time before she came back and told me that they cannot offer a refund. He walked to the car and just stared into my car, saying nothing, looking annoyed. She told me that they can only offer a VIP package. The manager told the attendant to ask me AGAIN for pictures of what the license plate looked like attached to my car BEFORE the incident, as if he didn't believe me. Even though he personally handed me the license plate after looking for it in the car wash tunnel. He then continued to talk to the attendant (NOT ME), and I heard him say something about it's not his fault if the car gets damaged, and he continued to stare me down. Finally, the girl gave me $8 cash, and I got to leave. I understand situations like this happen, and it was a machine error, but this hasn't happened in my 9 years of owning a vehicle. The other issue I have with this is that I never once spoke directly with the manager; he spoke through the employee who was checking everyone in to get a car wash. I also get that it's $8, but it's the principle, and that he handled the situation so poorly and offered no accountability, or even a single word. So long story short, I don't recommend this car wash. And the management needs major improvement.

This place is a complete dump, nasty, vacuum don't work, car wash was pathetic, the managers argue…read morewith you about anything and everything, they don't give a crap one way or another about customers, it's all about money, this is the worst car wash I've ever been to, don't bother

Done in a timely and efficient manner! Perez even found my Dad's wallet and other important items…read morethat Dad had lost due to his age and forgetfulness! Honest and thoughtful.

Stopped by for a quick hands wash. He had me drive into a wash stall and sprayed something from a…read morebottle all over my car and started washing my car without pre rinsing it so just grinding the dirt into the paint then rinsed it with water. Then he proceeded to dry my car with a super old wornout shammie that was dirty. I had to rewash my car after I left there because there were dirty streaks all over my car. I do not recommend getting your car wahed there. He is not educated in the way to properly wash a car.

Took great care in cleaning my vehicle and in a timely manner. Awesome customer service!read more

Best detail in Southeast Texas! If you want the best detail at a great price give Extreme Detail a…read moretry!

I joined their monthly program not long after this Location opened. The car was does ok job…read more Doesn't clean the tires and wheels very good. And they could use some employees to keep the place clean. It's a little trashy.

I called customer service to review my issue. I was told I'd hear back within a few days. Been over…read more2 months. They over charged me $200. They will not pay me back. Looks like a court date in our near future.