UNPROFESSIONAL! First there aren't enough English speaking employees at the location. Second I was…read moregiven false information regarding what is included in a package and when I asked to speak with a manager, I was told I would have to wait some time because he was under a car. The young lady at the desk was not friendly. She made it clear that the misinterpretation was my fault not hers. At no point did anyone try to resolve my issue. I will not be returning to this business. Poor quality. Poor service. Everyone needs to speak English.

I'm never one to complain. I've worked many services and always had the most upmost respect for…read moreeveryone who provides different services. I came here today because I needed an interior detail due to traveling with toddlers on Saturday and mind you it still was not to clean. It's just me now so I figured let me go get a quick interior detail since I was solo now and when I arrived I explained to the sweet lady in the box office what I wanted and she recommended the super clean package and said it was $60 but $10 extra because it's a bigger suv so in total it was $70. They advertise if you get the super clean package they will vacuum the interior through all the cracks and crevices and even the seats underneath will be blown with air from the air compressor. They will disinfect and degrease all plastic and leather surfaces, so if that's the case why is there still so many areas in my vehicle that seem to not even be attempted to be cleaned. Not only that why did my car come with new areas of paint chipped and a new door ding!!! I want to speak to a manager for a refund but there is no info on who to contact. Overall I would not recommend this place and I'm so disappointed I put my trust in them. I still have many pictures but I'll just add the ones that really stood out for me.

Great fast friendly service to get your car washed.... WAY better then most car washes around…read morebeaumont

DO NOT GO HERE I have been going here for at least 8 years…read more I have always had a decent experience, but today is the day that they have lost my business. The way that management handles issues is unacceptable. I just purchased a new car a week ago, and decided to go here for my first car wash. After going through the tunnel, I got out to vacuum and realized that my license plates, frame, and bolts had been ripped off the back of my car. I went back around to the check-in kiosk to tell them about the issue and showed them pictures of my license plate. The manager looked very inconvenienced that he had to go look for it, which I understand, but he came back with SOMEONE ELSE'S LICENSE PLATE that apparently also got torn off. I told him that it was not mine, and he went off to look for it again. He only came back with the license plate, but the bolts and frame were still missing. So I was very nice, said thank you for looking, and I drove off. I quickly drove back around and politely asked the attendant if I could get a refund, since my plate was torn off and I didn't receive half of the parts I came there with. I was going to have to order new materials, since I cannot drive around with no back plate. She went off to ask him, and they spoke for a long time before she came back and told me that they cannot offer a refund. He walked to the car and just stared into my car, saying nothing, looking annoyed. She told me that they can only offer a VIP package. The manager told the attendant to ask me AGAIN for pictures of what the license plate looked like attached to my car BEFORE the incident, as if he didn't believe me. Even though he personally handed me the license plate after looking for it in the car wash tunnel. He then continued to talk to the attendant (NOT ME), and I heard him say something about it's not his fault if the car gets damaged, and he continued to stare me down. Finally, the girl gave me $8 cash, and I got to leave. I understand situations like this happen, and it was a machine error, but this hasn't happened in my 9 years of owning a vehicle. The other issue I have with this is that I never once spoke directly with the manager; he spoke through the employee who was checking everyone in to get a car wash. I also get that it's $8, but it's the principle, and that he handled the situation so poorly and offered no accountability, or even a single word. So long story short, I don't recommend this car wash. And the management needs major improvement.

This place is a complete dump, nasty, vacuum don't work, car wash was pathetic, the managers argue…read morewith you about anything and everything, they don't give a crap one way or another about customers, it's all about money, this is the worst car wash I've ever been to, don't bother

Best oil change place in our area. Brian is great. I have a good experience every time.read more

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

Wow, Teri and his team went above and beyond to help me get my car sparkling clean. They came out…read moreand brought me the rags and the cleaner spray along with showing me how to work all the extra gadgets that they have. I love it. I am purchasing the package so I can get this done all the time!

Great fast place to go for a car wash. Very friendly and courteous. Maylynn was a great…read morerepresentative of the folks working there, very profession and friendly. Very impressed with her and the service received! I will be returning.

Took great care in cleaning my vehicle and in a timely manner. Awesome customer service!read more

Best detail in Southeast Texas! If you want the best detail at a great price give Extreme Detail a…read moretry!

People are very friendly and helpful. The quality of the wash is very good. The monthly unlimited…read morewash plans are good if you typically pay for a wash every week. The only downside that prevents 5 stars is that the vacuums do not have any shade over them (unlike EVERY other wash in town), making vacuuming out your car when it is sunny out a very HOT activity. If you just want to wash and go, this place is great!

From the owner: Friendly local car wash who's ready to serve you! We offer an express exterior wash with free…read morevacuums. With the latest state-of-the-art ceramic tunnel and pre-prepping every vehicle, we're certain we can make your ride shine!

very rude and very unprofessional my car does not look like a "sparkling image" they literally…read moregreased my car up and wiped it in.

New management is exactly what this place needed! They lost me as a customer for the last 6 months…read morebecause of the last managers. I was in the area and had time to kill so I decided to give them another try. Wow! It's great to have people that love what they do and are eager to help! My vehicle is the cleanest it's been in a very long time! Thank you!!!!!