Let me start with The Very Best Service in Our Household Moving Experiences! The entire crews from start to finish were pros, packing, loading and unloading. On time clean and so meticulous, right down to the detailed packing and wrapping of our stemware. I have not ever seen such detail and care. Cherie has the best and you can count on them to give the very best service around. We did not have a single loss even down to a glass or picture frame. Our entire contents was from a 4 bedroom 4 bath home with china and crystal and so fourth, filled an entire 53' trailer Thank You so much A.R. Spencer read more

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If you are looking for a moving company, I would highly recommend Finkbiner. We moved across the state and they did a fabulous job. Earl came to the house to survey our belongings and give us an estimate based on weight. He was within $100 of the final weight. The moving crew was professional and personable. Our realtor stopped by when they were loading the truck and commented on what a great job they were doing. read more

Location was easy to find and easy to get into and out of with PU or larger truck. Office help was great. Warehouse personnel was prompt and helpful assisting in loading our pallet-sized delivery. Overall a positive experience and would do business with them again. read more

The delivery was on time, actually early so that was good. My problem began when they started to leave my house and hadn't made any preparations to take my old mattress with them. I had even tipped them $20 and all I had them do was bring the new one up my stairs and inside, I was going to take it to my room and set it up myself. So I asked them about taking my mattress and they told me they quit doing that after Covoid. When I ordered from J.C. Penny I saw reviews from others who had their old mattress taken away and it was included as an option though they did say there might be a small fee. I wasn't given that option. I even spoke with the owner of the delivery company on the phone but to no avail. If they changed policy it should have been posted online or mentioned in the phone call when they called to set the date and time for the delivery. Also, I looked at 5 or 6 places before I bought my mattress and all of them included taking away your old mattress. It was a factor in deciding to purchase from J.C. Penny. When you spend almost $900 on a mattress you expect customer service. Instead my wife and I had to literally drag and pull my old king size mattress down my interior stairs to the garage which resulted in a sprain to my right wrist, and not to mention not knowing what to do with the old mattress now. I am going to contact J.C. Penny concerning this matter and let them know how their customers are being treated. My wife and I both have disabilities which limit our range of motion and we really struggled and we were really counting on them removing the old mattress. I am also a veteran but I didn't tell him that because I thought they should do the right thing because it's the right thing, no matter who it is. read more

Not able to tell time. Originally I was told between 9-11 am. Then between 11am-1pm. Almost 2pm. No delivery. No returned call. Like cable TV service. I DO NOT RECOMMEND . read more

I would not recommend this company to anyone even though they have some great (delivery) guys that work for them. Finkbiner makes deliveries for Penney's. The first time I ordered (from Penney's): it took them over 3 weeks to deliver a bed even though, they had the mattresses in a timely manner. The bed I ordered was the wrong size so the delivery guys did not unload it. When I went to Penney's, they suggested I cancel that order & pay for another bed on my other credit card. After 3 weeks I also cancelled that order & purchased another bed at Furniture Row which was delivered the same day. Finkbiner never returned either bed to Penney's & have refused to call me back. Now Penney's is trying to make me pay twice for a bed we never got. read more