Terrible customer service. Put me on hold but didn't really put me on hold then started talking to…read moreme - I had no idea the tried to hand me off to a manager while smack talking about me. She might have been new but she lacks some basic skills.

Eric Torgerson solved my eyeglass problem in minutes. I was discussing it with the front desk, and…read morehad made a refraction appointment, and he saved me from that unnecessary expense by overhearing my concern and then immediately resolving the problem! Mattie also worked with my insurance on the phone tirelessly so I could get the frames and lens I wanted. I would visit these folks again when I need optometry services. Truly great service!

I have seen the yelp reviews but I've never had anything but a good experience here. I have come…read morein for repairs and new lenses multiple times. The ladies are and always been super nice to me and the people I have seen in the business. I would and do recommend!

Several members of our family have gotten glasses and hats at this store, and we'll be back for…read moremore! I wear progressive lenses, and the owners, Kendra and Leanna, were very helpful, taking time to make sure that the glasses worked for me. They are consistently friendly, professional, and knowledgeable. We also found them to be extremely conciencious about cleanliness and sanitation at each visit. Highly recommended!!!

I have been a patient of Mountain View Eye Specialists for over 12 years and I am extremely pleased…read morewith their care and professionalism. Support staff has always been friendly and they complete their assigned tasks efficiently. Dr. Greg is extremely competent and compassionate and understands my special eye care needs. He takes the time to address any questions or concerns I may have. Eyewear is competitively priced and professionally fitted. I highly recommend Mountain View Eye Specialists for all of your vision care needs.

After more than 25 years as a loyal patient, I never imagined I would be leaving this practice, but…read morethe decline in customer service has been impossible to ignore. The front desk consistently sounds irritated when patients call, as if answering questions or helping people is an inconvenience. Every interaction has left me feeling like I'm bothering them rather than being a valued patient. The most frustrating part was spending nearly $900 on contact lenses and eyeglasses with an incorrect prescription. Instead of standing behind their work and correcting the issue, I was told I would need to pay for another exam to have the prescription reevaluated. Charging a patient additional fees to address a prescription that wasn't working is unacceptable. Everyone makes mistakes, including doctors. What separates a great practice from a poor one is how those mistakes are handled. Rather than taking ownership and working toward a reasonable solution, I felt dismissed and treated like another billable appointment. It's especially disappointing because I had trusted this office with my eye care for over two decades. The previous level of care and customer service is gone. The new doctors and staff seem far less invested in their patients' experience, and that has cost them a loyal customer. Losing a patient of 25 years over a preventable issue says a lot. I will be taking my eye care elsewhere and cannot recommend this practice based on my experience.

Came in for an eye exam. Unfortunately our other eye Dr was no longer in network on our insurance…read more You can do the initial paperwork in advance or when you get to office. Bring a copy of med insurance as well if you havevit. They will want a copy. Front desk was friendly and tried to be engaging. Eye Dr was friendly and professional. She was not pushy but informative.

I have been having my eye care and testing done by Dr Rado for over 10 years. She has always been…read morevery through. Dr Rado even took the time to make a special pair of glass that had the optic corrections in a very unusual place. The staff has always been great to work with. I highly recommend Colorado Vision Center.

Dr. Mikula is wonderful, but over the last couple years the office has become so poor, it's been…read morehard to overlook. No one answers the phones. Ever. The answering service that is off site is just as unreliable as the actual office. Each time myself or one of my five family members need to order contacts, it's a seemingly impossible feat. This past experience in December will likely have been the last straw. I spent the better part of the month trying to reorder contact lenses. Multiple calls, multiple voicemails, never resulting in a return call. The second time I got a hold of the answering service, they told me that my prescription had expired in June. This was after three weeks of me attempting to get in contact with the office. They informed me that there was nothing that they could do without a written prescription and that it had nothing to do with Dr. Mikula but that things had been a struggle since "it went corporate." Unbelievable. In my 48 years I've never experienced such a lackadaisical/nonchalant attitude and absolute detachment as an approach patient care.

I will now be a forever customer. Dr Patel and the team are great! I went in as a VA referral and…read morenow I'll be a "normal" regular. I appreciate yall!!

Negative 200 stars is still too many for this scummy practice…read more We have asked them to lose our phone numbers and our physical address and stop sending all kinds of junk to all of those. I have now asked a total of seven times, and they sent yet another postcard, received today. My last call, I got some tool at the front desk, who had an attitude and no intention to help and who hung up on me at the end of the call.... I definitely was assertive (bc they seem to refuse to leave us alone), but definitely was not rude nor did I use any sort of bad language. My take on this is..... They know are a horrible company and yet they keep doing all the stuff that makes people angry at them. Do yourself a favor and never set a foot in their door.... if you do, you will regret it for a long, long time. I am still not rid of them, and I am considering reporting them to the FCC as well as the attorney general.

I needed to have my eyes re-examined by Dr. Hulme. When I called to schedule an appointment, I had…read morethe misfortune of speaking with the office manager, Nikki. I explained why I thought I needed a recheck, but she responded with a horrible, condescending attitude. I was shocked by what she said and how she said it. Ultimately, I had LensCrafters fill my prescription because I wanted a different frame than what was available at the office. Since I was unhappy with the prescription, not the glasses themselves, I decided to return to Dr. Hulme, who performed my initial examination for his thoughts. Nikki, gave me every reason not to return. Her absolutely poor attitude toward me as a customer was completely uncalled for. She argued with me as to why I can't focus or read with my current prescription lenses and told me to go back to LensCrafters if I wasn't happy. After much back and forth, she ended the call by hanging up on me. I will not be returning to Dr. Hulme's practice and will tell anyone I can to do the same. I hope this helps with your decision-making in choosing an eye doctor. I was and am completely disappointed with this practice. I will continue to use another optometrist from now on. It's not a good look to have so many 1 star reviews. Keep that in mind.

For the last 6 months or so, I have been having trouble with my right eye. It just ACHES on…read moreoccasion. I went to a Doctor of Optometry in Ft. Collins, who referred me to a clinic in The Republic of Bouldah. Well, I made that drive (Twice!) in the course of 10 days, because the OD in FC *thought* she saw a problem with my retina. To make a long story short (yeah, I know . . . too late!), there was NO problem. After cold calling Dr. Matthew Skrdla, mainly because of 350 5-star reviews on Google, I was able to get in today, Monday the 20th. Dr. Skrdla is an OD as well, in an office in The Landings. His office has been there for around five years, if I remember my conversation with "Zoey" correctly. He took all the time he needed to look at my eyes, moving me from specialty machine to specialty machine, designed to look into the depths of my eyes, if not my soul. In the end, he came up with several versions of exactly WHY my eye might be aching. I asked him to tell me in layman terms what they were, but even his "dumbed down" version was more than I can follow. Not really, but it is certainly more than I can repeat. After the exam, Zoey took over the process, showing me different frames for lenses. As a first-time customer, as she said, they offered me a 40% DISCOUNT on my first pair of glasses. The same discount will apply to the second pair as well, when *if* the first pair works out. She gave me a time frame to buy the second pair with the same discount, which, as I recall, was 90 days. I certainly felt as if it was plenty of time to evaluate the first pair. It will take a few weeks to get my new glasses in. In the meanwhile, I will make do with my 1.75 diopter "readers", which have gotten me this far. As it turns out, my right eye has an astigmatism, and BOTH eyes need 2.25 diopter correction lenses! Zoey will be in touch when it's time to move forward with my new eyes. I can hardly wait!

Friendly, helpful, and attentive staff. I appreciated that all of my questions were answered with…read moredetails and felt I had comprehensive care from both Dr. Skrdla and Jonathan, one of the opticians. I have dry eye and with my previous Kaiser insurance, really struggled to find a provider that knew what they were doing and what products to recommend. It was clear to me that Dr. Skrdla is very knowledgeable about treatments and options for this.

They have a new check in form where you are required to complete, with some very unnecessary…read morepersonal information. My medical provider requires less information so I question why some of these questions are required in order to complete the form. Very intrusive. Eye services are good and parking is never an issue.

Been coming here for about 3 years and have finally had enough. I have to return after getting an…read moreupdated prescription due to them messing something up every year. I have to beg them to book an appointment due to me not being able to see when I'm reassured everything is correct. After two or three appointments they then realize they sent me the wrong box of contacts or forgot to update the prescription in my glasses even though they sent it off. I would encourage anyone thinking about coming here to just not.